During my visit, I encountered several issues related to pricing and promotional offers. The front desk representative declined to honor the prices listed on the website and attempted to upsell an IV drip I did not request, despite my efforts to clarify. Additionally, the website advertises a $50 discount for new clients, prominently displayed in the bottom right corner of the screen. However, I was told this could not be applied because it would constitute a "double discount"--a claim not supported by any information on the site.
The hydration drip is listed at $99 on the website with no indication of a limited-time sale or conflicting promotion. When I pointed this out, the representative stated she would need to call her supervisor to "explain it to me so that I would understand," which I found condescending and dismissive. She later added that the promotions had changed due to it being June 1. While I understand if promotions have changed, the only offer visible on the site was the $50 discount for new clients--there was no mention of it affecting the base price of the hydration drip.
Overall, the discrepancy between the website and in-person pricing felt misleading and could be interpreted as false advertising. If promotional offers or pricing change, they should be updated promptly and communicated clearly to avoid confusion and maintain customer trust.
I would be careful with this place. read more