Located in Santa Row, this brick and mortar crate and barrel is huge! It's a two story building…read morewith lots of square footage! The service is also really good at this location. I had fun looking at all the dining room sets, kitchen, utensils, cutting boards, knives, espresso, making machines, etc., etc. etc. etc. I ended up spending about 45 minutes just trying to take it all in! It's so nice when you can actually SEE and HOLD the products instead of looking at a picture and hoping for the best. I love brick and mortar's, this is no exception.

IMHO It is…read moremid-November and Crate & Barrel is once again beautifully decorated for Christmas!I If only one store on Santana Row puts you in the holiday spirit, it's Crate & Barrel! I am particularly fond of perusing their kitchen department and finding new kitchen gadgets or the old standards. Customer service is always friendly, genuine and helpful!

Every time I have spend time in Diptique it has been enjoyable and relaxing. The customer service…read moreis relaxed the respectful. Thank you for the excellent service and kind manners. It makes a difference in my day and I look forward to coming back.

I stopped by the Diptyque boutique at Valley Fair looking specifically for the Citronnelle candle…read more From the moment I walked in, I was greeted warmly, and the boutique immediately felt inviting. The space is beautifully designed and has such an elevated, calming atmosphere that makes browsing a pleasure. I had the pleasure of being helped by Noah, who made what I expected to be a quick shopping trip into a really enjoyable experience. After learning I was looking for Citronnelle, he introduced me to the new Summer Collection Citronnelle & Géranium Body Gel. I was hooked. It captured everything I love about the fragrance while feeling fresh, sophisticated, and perfect for summer. It's something I never would have discovered if he hadn't taken the time to understand what I was looking for. What stood out most was how thoughtful and genuine the service felt. Noah was knowledgeable, answered my questions with confidence, and offered recommendations that matched my preferences without ever making me feel pressured to buy more. It felt like he genuinely wanted me to leave with something I'd love. The entire boutique reflected that same level of hospitality. Every interaction I observed between the team and other guests was warm, attentive, and professional. It's clear that creating a memorable customer experience is a priority here. Thank you, Noah, for making my visit such a positive one. Your product knowledge and thoughtful recommendations made all the difference. I'll definitely be back.

Very friendly, knowledgeable and informative staff. That's why I bought a bracelet from her…read more There are open markets throughout the year in the bay area for these talented artists to sell their products. The bracelet I bought was quite unique in my eyes, silver intertwined with copper, which also supposedly is good for preventing arthritis. Other Jewelries were Interesting and unique, different than the jewelries I've seen in other places. Would like to come back and check out more stuff. I am very happy to have found my bracelet piece and it has become my favorite. Will continue to support local artisans. Highly recommend Makers Market.

I've been to this particular store a handful of times and every time I go I find the perfect…read morepresent!! This particular weekend I wanted to get something for my niece who is graduating high school as well as turning 18!! I found a really cute, simple necklace that was pretty yet unique along with some really nice earrings! Not exactly a matching set, but I bought them to not match. My niece loved them!! Easy $60 present and it was unique the lady behind the counter, even wrapped it in a cute little mesh bag. I had tissue paper at home so I added that to the little rustic brown bag to have a pop-up color and overall I will definitely be back!!

For the first time ever, at the age of 24, I finally stepped inside a World Market, and I was…read morereally impressed by the variety of products! I honestly expected it to be just another supermarket chain, but I quickly discovered that it was much more than that. Organization, 100%. Selection, 100%. And I definitely can't forget to give a big shoutout to cashier Lucy! In my experience, her friendly and welcoming attitude made my first visit even better. Great customer service can really make a place stand out. Overall, I had a wonderful first experience and would definitely recommend this location!

We stopped by World Market to pick up some candy last Saturday afternoon. I hadn't been there in…read moreabout a year. Such a fun store. They had the cutest retro style Christmas decorations and lots of tempting snacks. My mom got her favorite gin-gin candy. I bought Walker's chocolate chip shortbread cookies. It wasn't too crowded, so we got in and out pretty fast. I'd like to go back when I have more time to look around the whole store.

I spent many months working with BoConcept's Senior Designer, Paul. His contribution to my home's…read morefurnishings and overall style cannot be understated. He listens closely for what I want out of my spaces (dining, living, theater) and quickly adapts my input for style preferences into a functional design in my rooms. His renders translate extremely well into the real rooms and I never once feared what I had purchased wouldn't look the way I wanted. In all, I furnished two rooms with two couches, four armchairs, three ottomans, two rugs, one dining table, and eight dining chairs. Each piece was customized to fit the look and feel of the room. Frankly, there isn't another option I've found which hits this level of clean, effortless style and soft, durable surfaces. I would recommend BoConcept and even more, I'd highly recommend working with Paul.

We had such a great experience shopping at BoConcept! The staff was super friendly and really took…read morethe time to listen to what we were looking for. They were patient, thoughtful, and made the whole process feel easy and enjoyable. We originally went in to buy just a sofa, but our designer, Michelle Winter, helped us think about the bigger picture -- how everything would fit together in our space. She has such a great eye for design and gave us so many helpful suggestions on how to decorate and pull the whole room together. While we waited for our order, Michelle kept us updated every step of the way, which we really appreciated. The communication was excellent, and it made us feel taken care of. The furniture itself looks amazing -- super stylish and great quality. We're so happy with our purchase and would definitely recommend BoConcept to anyone looking for beautiful, modern pieces and an awesome shopping experience!

IMHO The Container…read moreStore recently partnered up with Bed Bath & Beyond due to a company buy-out. I've been a customer for years and was curious about what this meant for one of my favorite stores. Happily, The Container Store has not lost any of its organizational charm. Inventory seems to have lessened a little, but I could still find familiar products and categories. At the time of my visit, there was a 30% off Store-wide sale on all products, except their signature elfa shelving units, I think. That's a pretty good sale for The Container Store! I also found a 60% off section and a Clearance 70% off area in the far back corner of the store. I ended up buying a collapsible hamper bag for only $8.79. Did I see a presence of Bed Bath & Beyond? Besides the signage on the automatic sliding front glass doors, perhaps a little bit, but not enough to recall. Maybe some furniture and sheets? I dunno. Customer service has always been friendly, helpful and available. Will I return? You betcha!

The Container Store is in the process of transitioning over to Bed, Bath, and Beyond. We checked…read moreit out today, where signs were all over the store "25% off entire store". When my friend went to pay she was told the item she was buying was not 25% off as it's a new item (saute pan). She told the cashier there was a sign saying everything is 25% off, he offered her a 20% discount if she agreed to signing up for emails. She did not agree. This was poorly handled, they should have honored the posted sign. As a result, we left unhappy with a foul taste and will probably not go back, going to Santana Row is already a hassle with having to pay for parking.

Friendly staff, lots of cute items especially for the season , lots of clearance and good deals.read more

The staff here is extremely rude and unhelpful. The manager is actually even worse, so no wonder…read morethe staff is like that. The cashier did not pack the item properly and it broke , and they would not replace it. This was the closest HomeGoods to us, but I will take my business somewhere else.

Five stars for the customer service! Came in near closing time on a weeknight. They were counting…read morethe money at the cash register when I came over to ask some questions about ordering and delivery. Charina was extremely polite and helpful as she offered to show us some chair options and upholstery swatches. She was not rushed despite the store closing, walked with us around the store to show us the various choices, and took the time to ensure that we had all of our questions answered. Kudos to her. The store is clean and well laid out. The one thing that I would have like to see is that they would have more of their furniture displayed. The specific chair that we were interested in was not on site, so it was hard to get a better feel of its look and comfort. Can't comment on delivery or returns, since we have not gotten to that point.

what a mess. Furniture is lovely and sales people are helpful in store, but delivery process is an…read moreabsolute mess. we paid for white glove service (extra delivery fee), and it came extremely late, and parts were missing so they couldn't even build it! i contacted customer service and the delivery team. They were closed (2pm). so now, parts are all over the room with no resolution. i called the store, and they were clueless. They were actually quite rude regarding my situation. I spoke with a woman on a sunday afternoon-and she was annoyed that I was calling. The delivery guys were nice (not the fault of them) and they even mentioned this is the 3rd delivery with missing parts that they were provided. Horrible service!

This Home Goods is always busy! Even during the week, they tend to have a long line and full…read moreparking lot. That said, I love their planter selection! The prices are super fair, and there's usually a great variety. I've picked up so many cute, unique ones here! I also love checking out the pet section. The cat options are a bit limited, but it's perfect when I need to replace my cat's cardboard scratchers. He shreds them fast, so I appreciate the lower prices here compared to other stores. The staff is so friendly, too. Once I cut my finger on a tiny crack in a glass planter while loading it into my car. When I went back, the cashier was kind, apologetic, and really helpful. He handled my exchange quickly, so I was in and out. They didn't have the exact same planter, but I ended up loving the replacement even more.

I did not even have a clue what these stores were the first time I stepped into one, so glad I did…read more When i am in this area, I make sure I stop in for a few items. All that said, with friendly staff and nice selections, the only downside is waiting in their lines, which can be slow. Outside of that, make sure if in the area, you stop in!

I've visited the CB2 at Santana Row several times whenever I'm in the area, and it's always one of…read moremy favorite stops. The location is super convenient, surrounded by great restaurants, so it's easy to make a day out of shopping. I always seem to find great deals and end up leaving with something I didn't plan to buy. I'm always a happy shopper here! The only area that could use some improvement is the customer service at the front register. On a few visits, I wasn't greeted or acknowledged, which made the experience feel a little less welcoming. A simple smile or "Hello" can go a long way and make customers feel appreciated. You never know who might walk through the door looking to purchase a large furniture piece or make a big purchase. Overall, I still enjoy shopping here because of the quality, selection, and great finds, and I'll definitely continue coming back.

I walked in today in a super rush. Aria was at the counter. She's probably one of the best customer…read moreservice I've had at CB2. I walked in with a plate and I needed to have 5 plates. She instantly helped me. And was very thoughtful in her customer service. I ended up buying a lot more than I needed. People like her makes the store a pleasant experience