We have ordered our second blind from Blinds 'n' Shades express. They are always very helpful with our Hunter Douglas blind orders!!!

I've been a customer of Blinds and Shades Express for a couple of years now, and I can't say enough about their excellent service. About two years ago, I needed help with my plantation shutters, and Stacey at the store walked me through exactly how to fix them. Just yesterday, I contacted her again about an issue with the valance on my vertical blinds for the patio door. It had fallen and come apart. I was really worried that I'd have to replace this expensive, otherwise functional blind, so I reached out to Blinds and Shades and service here was incredibly helpful. Stacey is extremely knowledgeable and always goes the extra mile to make sure I understand the solution. She also helped me track down some hard-to-find Hunter Douglas replacement parts, which was a lifesaver. Thanks to the help both the times, I was able to fix the issues myself. Highly recommend this place for both the quality of their products and their outstanding customer support! read more

I needed a factory replacement for a shade and they ordered THE WRONG SIZE. A shade they sold me. They still haven't contacted me and Stacy has told me 15 times that Ronnie would call me about the replacement. after four weeks as summer marches in, I have a $1000 power shade that I can't get a response about I don't care about the response as much as I want the shade but I can't get either. Whatever you do, don't deal with these people as they are all sugar.....unless you need something after they've made their sale. read more

Great customer service and knowledge of their products. Repairs are done quickly and efficiently as well

I have been working with Ronnie and Stacey over 17 years! It started when a friend referred me because she just had her house done. I was moving into a new house and needed window coverings. At my old house, I used an off brand that was out of business so I wanted Hunter Douglas, known for its quality and durability. Blinds N Shades showroom has displays of everything because they are the area Hunter Douglas showroom, their quote is better than Costco and Home Depot because those big boxes are middle men. I also had broken plantation shutters from a different brand from before I met Ronnie that needed repairs, and Stacie helped me get the parts and also how to do the repairs. I also had some Hunter Douglas controls that wore out, which Ronnie fixed and showed us how to get free parts from Hunter Douglas and how to replace. Over the years, I have my friends with their projects and brought them to this store. Thank you, Ronnie, Stacie, and Art! read more

Highly recommend. Amazing service! Stacey is fantastic. She listens, gives great suggestions and delivers on what she says. I would give her six stars if I could! read more

Went couple of times to the store and they were not interested in showing us anything. Finally they asked us to take all window measurements and email it which I did. Again no response. I called a few times and gave up. Not worth eating your time with these people. read more

Stacy was extremely helpful in the showroom and in making final decisions on colors and window coverings choices. Ronnie did the measuring, and recommended several things from his experience in the business. They turned out be valuable for the final product and install. And Art was meticulous in his installation for a perfect project. Highly recommend this small shop over a large impersonal store. read more

We've come to Ronnie and Stacey for help twice now and been more than satisfied with their customer service and prices. They'll be our go-tos going forward for sure! read more

WoW! We spent over $4000 putting in window coverings for our new home! I was a little worried I was going crazy, but the results are excellent! Our new home now has stunningly beautiful and durable window coverings! Easy to maintain also! We are very pleased with the fast and quality installation! This is a real, solid, value add for our new home, that will last for many years. read more

Blinds 'N' Shades Express - Vertical blinds - Shades & Blinds Near Me - Campbell, California

I was recommended this store by a friend that worked for a blind manufacturer. Big Mistake. Called for a repair and was quoted 3 week turnaround, I finally got the blinds back two and a half months later and they still didn't work. I called and they said well, we can order the parts and have them shipped to your house. Two weeks later, still no parts. I call and they said, oh I think they were shipped here. I never got a call back to voicemails left and not one proactive act of service, Im out the cost of the initial repair, I have lost 3 months and still have a broken blind. 1 star is VERY generous in my personal experience with this establishment. read more

We've had a large double-layer fabric blind that has served us well for many years. Along the way the lock that held it partially open failed, which we worked around, and then a string within the blind failed. We took the unit to Blinds 'N' Shades Express to get the strings replaced on this otherwise satisfactory blind system. In only a few days we had our blind back with replaced strings and a replacement lock. Very responsive, reasonable cost, and good work. Blinds 'N' Shades Express was a great choice to solve our problem. read more

Mr. O'campo did an amazing job with our shutters! He gave us an amazing deal and we were glad we went with BlindsNShades over our other quotes like Home Depot. He and his crew were very friendly, clean, punctual, and professional. They made sure everything was perfect and level. The windows in our house are now so beautiful and we love it! The quality is just superb and pure class. read more

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WHAT A RIP OFF ! ! ! STAY AWAY ! ! ! We were quoted by Stacey and given one price when the order was placed , but upon delivery were over charged $80 I didn't catch it until I went to install the blinds and they didn't fit ! So I reviewed the original quote and found the mistake so I called and explained the discrepancy and was told that I would receive a call from Ron the owner which never happened ! Slimey ! The order was placed for Hunter Douglas Blinds ( the correct sizes reflected on the original quote ) The blinds I received blinds didn't fit and I was over charged by incompetent and unaccountable staff and business owner . STAY AWAY ! ! ! read more

Five stars for customer service. We brought a broken shade to this store for a factory repair. We were ready to pay $95 for this operation (plus wait for 2 weeks), but the lady in charge picked it up, made some magic moves and fixed! Instant releif for free. It is such a rare occasion nowadays. Many thanks to Stacey. read more

I brought in very large one piece blind that fit over a sliding glass door. The piece that was broken is no longer available to order. So, my choice was to replace the blinds. However, Stacey, told me that she made them work and showed me how with a little TLC I can bypass the problem and the blinds can still be serviceable. How many businesses these days offer you the more affordable way out? Stacey was so gracious, conscientious, and kind in her approach. I know that in the future if I need any blinds or shades, I will not hesitate to give them my business over a Home Depot, any day It is so refreshing to see true customer service and customer care these days. read more

Not impressed. First of all, they couldn't be bothered to put a mask on until I asked. Second, just like a previous reviewer, I came in for a repair. I was given a couple of different answers. I was told it wouldn't be an issue for them to ship them back to the manufacturer. Guess what? They ultimately couldn't be bothered. Clearly they wanted me to buy a new blind from them. I ended up taking it some place else and got much better service an the blinds were repaired. read more

At first, I was impressed. Ronnie came to the measuring appointment on time. Stacy was very friendly and helped me pick the color that would be best for the shades I wanted. After selecting the style, Stacy said she would send me an estimate by email. I waited 1 1/2 weeks for the estimate before calling that I hadn't received their estimate yet. The gentleman (Ronnie?) said he would pass on the message that I hadn't received anything by email. It's nearly a month later. I've had no email or call. I will have to start over with another company. read more

Ronnie is a very knowledgeable and fair person to work with. He's been detailed for me so I don't need to worry about making any mistakes in getting exactly what we need for our home. I will update once we have everything installed. Please don't hesitate to contact them if you want to dress up your windows and home! read more

Multiple attempts to get my order, zero proactive updates and finally going back in to the store to get a keeps getting damaged in shipment bs, you coukd have explained that over the phone! read more

I went in to get a honeycomb blind restrung and was greeted by Stacy. She was very nice and extremely helpful. I had gotten a quote to clean several blinds and restring the broken blind that all matched in the same room from another company that was $384.00 yikes! She explained to me that since they were over 10yrs old ( they are 16 yrs old) that cleaning them might damage them. So even though the price scared me off from other company ultimately I'm glad I came to blinds and shades and got my blind fixed for $45.00. YES that works for me !!!! I left them expecting to get a call in a few days but Stacy called in a few hours later to let me know my blind was repaired !! When I went back in (the same day) she showed me how to lightly spot clean a few areas without damaging them. It is back up on my window and I am happy :) Great service, great price thanks Stacy:) read more

Stacy and the gentleman were very helpful and friendly. Very knowledgeable, and transparent with their pricing. They ended up charging us less than the estimates because one blind was not broken as we thought and they were the one who told us! We picked up our shades right on the day that she promised. Would come back again if we have needs for new shades or for more repairs. read more

I ordered 4 roman shades from the Blinds 'N' Shades early this year for the two bedrooms. Stacey was great! She was very pleasant to work with - responsive, courteous and knowledgable. Ronnie was also very very nice. I liked them so much that I just ordered two more shades from them for the study. I was surprised by some of the negative reviews. My experience with Ronnie and Stacey was nothing but pleasant. They were professional, always returned phone calls and emails promptly. Will definitely use them again. read more

Needed a quick repair on a Bali honeycomb style window shade as the continuous pull string broke. My husband was able to remove the shade and I brought it in to see if they could fix it. Not only was Stacey able to fix it, she did it while I was waited there (maybe about 10-15 minutes)! Glad I found them on Yelp. Saves me having to replace the entire window covering. Great price on the repair, would definitely recommend them. They have some great samples of blinds and shades in their showroom as well...got me thinking, maybe time for an upgrade on a few windows in my home. read more

We were in the market for a Motorized Top-Down / Bottom-Up Shade (with Remote). It turns out that the only company that makes one is Hunter-Douglas. We were initially going to go to another store, but that other store insisted on coming to our house to measure. We know that would waste an hour of our lives, and frankly, I know how to use a measuring tape (and we don't need a parade of fabrics and upselling). That led us to Blinds 'N' Shades Express. One word: Awesome. Blinds 'N' Shades Express accepted our measurements and the ordering process was easy. Stacey was exceptional - super helpful and knowledgeable. The shades came in only a week and a half and we installed them ourselves. The shades themselves are absolutely outstanding. We couldn't be happier! read more

I just order the Hunter Douglas Shutters composite new style from them. owner is friendly. They offer the best price with hunter douglas, even beat the Costco price ! installation is smooth, I would recommend it if you want to install Hunger Douglas shutters read more

We are very happy to have Ronnie and his crew to help us install Hunter Douglas in our new house. In our case, we needed the blinds to be done right away as we were getting ready to move into the house without any curtains or blinds on it. Ronnie had a very tight schedule but was able to come to our house very quickly to do the measurements and give helpful advice to choose the right product, even before we had chosen him to do the job. He was prepared to be super efficient in the walkthrough, in particular I like how he brought his Ipad Pro to show me all the details he talked about and immediately give the quote, as opposed to waiting to hear back. During the process, Ronnie and crew responded to all our questions right away with a cheerful attitude. We really appreciate that they were always on time, take the time to listen to our requests, even a lot of smaller details. In a last surprise, the product arrived early and so he was able to even finish the work ahead of the estimated time. The price is also very reasonable. Thank you very much! read more

One of my blinds had a missing valance cover. I found them in my web search and they were near by. I went to their show room and Stacey was very helpful and knowledgeable and explained to me different parts of a vertical blind. After reviewing my options I ordered an appropriate valance cover. It arrived in a week and she called me to let me know. Another of my window vertical blind has broken valance clips. They are old so replacement parts are not available but Stacey was very helpful in referring me to parts web site and explain different options to replace the head rail and still use vanes to reduce cost. Great service with a smile! Recommended. read more

Would not recommend this place. Installers came and were very rude (the head installer) and wore their shoes without covers while walking through the house. Regardless went back to get more shades to match existing and the owner Roni is exactly like the installer rude who doesn't get back to his customers with quotes even after calls and several Emails. They obviously don't respect a customer. A place that doesn't respect a customer is a waste of my time. read more

Stacie was wonderful and knowledgeable when I met in the store. She answered all my questions and promised me the quote the next day. She didn't follow through and despite daily follow ups, I didn't get the quote until several days later. And when the quote came, it wasn't anything we discussed in the store. I took that as a red flag and cancelled the measurement appointment scheduled for the following day. read more

Stacy is a delight. Walked in with my sad, broken, 17 year old roman shade and she did her magic. All new cords, rings, pull cord and it looks just great. She understood why I did not want to replace since several windows with same shade in the house. QUICK! Was done in 2 days. Will definitely be working with her and the company again when I finally break down for window coverings. Thank you! read more

I took all my blinds to their store a couple of times as the movements broke and needed to be fixed. I was impressed with their courtesy, politeness and professionalism. They fixed and returned the blinds to us very fast, and did excellent work. This is a high quality operation!! read more

Called to see if they wanted to come look at the building I just opened, need about 31 window treatments, and they "respectfully decline" even discussing it. I've never known a company to turn good money on easy projects before. read more

I order hunter douglas sky line blinds and had them installed by Art at Blinds N Shades. Very happy with my purchase and with the entire process. They were on time for all appointments (for measuring, and installation). They were very professional. read more

I really wanted to buy Hunter Douglas shades from this company. They made 3 appointments to come to my house and measure. They stood me up 3 times, and after the first time, I was careful to double check their schedule before I left work to come home. Each time I called Stacie on the phone, she had either my name, phone number, or address wrong. I tried to make sure they could succeed in spite of her. No luck. 3 strikes. I'm moving to a different vendor. The business face to the customer is the worst I can imagine. I had to wait 2 weeks for the first scheduled visit to measure. They don't come after 5 pm, so I had to leave work early so I could get home for their latest appointment. They didn't show. I called them and Stacie told me she had scheduled it for an incorrect date. Then she rescheduled me for 11 days later for July 2. And again they didn't show up. When I called, they were closed for the holiday weekend. Their voicemail was full and their email was full, so I couldn't even leave a message for them. When I reached them on July 5, she said she was so sorry. She claimed they had tried to call me and leave messages a few days before July 2, but I never got any message. Then it turned out she had my phone number wrong. So I gave them one more chance. They rescheduled for the next opening, just two days later. I left work early again, and again they didn't come. I called when they were due, and Stacie said the owner was on his way to my house at that very moment. 15 minutes later I called again, and I got the owner himself, who immediately handed me off to Stacie again. She said she had scheduled the date incorrectly. I told them at that point I was going to buy my shades somewhere else. read more

I would not recommend dealing with these guys if you value your time. Went through the entire quote process but can't get a call back to discuss the quote after multiple attempts. Ends up being a waste of everyone's time. read more

Ronnie installed some shutters and roller shades a month ago and we are very pleased. He, Stacey and the rest of the staff are a pleasure to work with. They aim to please and that they did. We would recommend them in a heartbeat! read more

I called in and spoke with Stacy to get a quote for some Hunter Douglas shades. I had been calling around to a few places and she was the best to work with by far. She was knowledgeable, detail-oriented. and very quick about sending me quotes. I would recommend this business to anyone looking for a great experience in buying shades for their home. read more

This review is long overdue. I have worked with Ronnie, Stacy, Al and the whole crew at Blinds 'n' Shades for several years now and they are always, always, always helpful, professional, accurate, knowledgeable... all that you'd need and more for choosing and installing blinds. I've been slowly remodeling a home in Willow Glen over the past several years and being able to stop by their location time and time again, borrow samples, put in an order for one room while I decide if (for example) Roman shades up/down are right for more than one room, and then exactly how many windows will really need solar shades (one of my orders was just for 1 window :-)). You'd think I'd have driven these guys crazy by now, but nope, always a smile and a welcome when I walk back in the door. I have worked with other blinds businesses in San Jose in the past and they were just fine as well (no serious complaints) but it doesn't compare to having had Blinds 'n' Shades as a resource these past few years. read more

We have a 15 year old Hunter Douglas 8 foot wide shade that lost traction and wouldn't roll up. This team quickly found the problem and fixed it overnight. No waiting hassle at home, no costly service call and great attitude. So glad we did some searching and found Blinds N' Shades team online. Highly recommend. read more