Since my review was removed, here is my original review that took place at this facility…read more I am writing to formally register a profound and unequivocal complaint regarding the grooming services provided by Madelyn, which resulted in significant distress and injury to my dog. Prior to the grooming session, I explicitly communicated that my dog suffers from severe anxiety, possesses highly sensitive nails, and reacts poorly to blow dryers. These crucial details were conveyed to ensure a calm and safe experience for him. Madelyn'a immediate response was one of overt rudeness and unprofessionalism, marked by dismissive eye-rolling and a sarcastic retort, "Oh, like I haven't heard that before." This utterly disregarded my legitimate concerns and set an alarming precedent for the subsequent care. Upon collection, my dog was visibly trembling and in an unprecedented state of distress, far beyond his usual initial apprehension. It is important to note that at seven years old, he has undergone numerous grooming sessions throughout his life without ever exhibiting such extreme post-grooming trauma. The full extent of the horror became apparent shortly after. Once I secured him in his car seat and returned home, I discovered a horrifying scene: his entire car seat was saturated with blood. Closer inspection revealed that every single one of his nails had been severely butchered and was bleeding profusely. This was not a minor 'quick' on one nail; it was a comprehensive and shocking mutilation.I immediately contacted the establishment to address this grave matter with Madelyn Sanderson and her response was one of complete denial and appalling indifference. She disavowed any responsibility, callously suggesting the injuries were likely due to my dog moving around too much, stating "it happens," and incredibly, instructing me to "get over it." This complete lack of accountability and empathy is inexcusable. As a direct consequence of her gross negligence, two of my dog's nails subsequently developed severe infections, necessitating veterinary intervention and causing him immense pain and discomfort. It is unequivocally clear that Madelyn possesses neither the necessary temperament nor the professional competence to work with animals, particularly those with specific sensitivities or anxiety. Her inability to interact with stressed animals, coupled with her dismissive attitude and demonstrable negligence, renders her entirely unsuitable for such a role. Given the severity of this incident I have formally reported this matter to the Board of Health, my local Attorney General, office, and the Better Business Bureau. I firmly believe that if such egregious treatment has occurred with my dog, it is highly probable that other animals under her care are also at risk. This level of neglect and unprofessionalism is utterly unacceptable and must be addressed with the utmost seriousness.

It's good but I could never get an appointment. A great experience when you can get your pooch in…read morefor a wash and groom but last time I tried to set up an appointment it was like a 2 month wait, which kind of defeats the purpose. So that's why 1 star is removed, we haven't tried for a long time to get in here so maybe things have changed but we ended up having to go to Earthwise Pet Supply in East Madison until we moved to Janesville and are now looking for new groomers down there since traveling to Madison for dog grooming appointments is a lot of travel time.

Tonia was great with my girl Gracie! Patient, explained the whole process and Grace came home…read moresmelling great and lookin pretty!

Tanya is by far the greatest groomer I have had for my 14 year old ShihTzu! It's always been a very…read morestressful time for her but Tanya is definitely the Dog Whisperer. She was so calm and relaxed in Tanya's arms when I came to pick her up. Tanya is a perfectionist and will give your pet the full spa treatment. She is absolutely amazing and her prices are so reasonable. She's already getting booked up so call for an appointment. Believe me, you will be so satisfied.

Impersonal service, even for Covid times. When contacted for help with ordering meds online, one…read moreparticularly disinterested woman answering phone stated, "If you don't like it, go somewhere else!". We then received an email that we were dropped from their services. Looks like a blessing in disguise. We don't need to tolerate a Vet Don't Care clinic.

When we moved to the area and needed a new vet I received several recommendations for Black Earth…read moreVet Clinic, so I'm surprised to see only one review here. My Boston Terrier suffers from year-round allergies to both environmental and food elements. This was the first vet that suggested an injection instead of a daily pill. Not only was the injection less traumatic than pills for my dog, it was also less expensive. Because we were in here at least every 6 weeks for the allergy injection, we got to meet most of the staff. We were always greeted with enthusiasm and kindness, they seemed genuinely excited to see my dog. The techs and the doctors never rushed us and always took the time to listen to my concerns. They also offered a lot of knowledge along the way. Their prices are very fair and they never charged me for an office visit when we were there solely for an injection. During a yearly examination it was discovered that my little guy had a fractured tooth and would need it pulled. I was overly paranoid about him being put under anesthesia and when I dropped him off for surgery, the staff could tell. They were so incredibly nice and assured me that he would be fine. While he was getting ready for surgery they recommended they pull some other teeth to avoid future issues. They kept me informed before, during and after the procedure and made sure I understood exactly what they were doing. When I came to pick him up the staff told me that he got some extra attention during recovery, as they brought him to the front to hang out with them. I can't tell you how much that put my heart at ease. Dr. Leslie performed an at-home euthanasia for our neighbor's dog who had been suffering from cancer. She encouraged our dog, the neighbor dog's buddy, to be there during his last breaths. Everything about this clinic and their staff is wonderful....with one very small exception. There is one woman who answers the phone often and she can come off as quite rude/short. It's a little off-putting when you're not expecting it but easily looked past if you make it into the clinic to meet the rest of the staff. I would, and still do, recommend them to anyone in the area.

Great place Love the friendly atmosphere and service!!!…read moreHighly recommend!! My dog is very comfortable with the other dogs!!!

The ladies at Grooming Tails are so good with my little dogs. They always come out looking and…read moresmelling great!

Paragon offers a clean, safe pet friendly environment with excellent customer service. The facility…read moreis top notch. I highly recommend Paragon Pet Spa, I couldn't have been happier!

From the owner: Paragon Pet Spa is a professional grooming facility in Evansville, WI that specializes in pampering…read morepets of all shapes and sizes. With a team of experienced groomers, they offer a range of services to keep pets looking and feeling their best, from baths and haircuts to nail trims and ear cleaning.

This place is amazing. The owner and staff are wonderful and you can tell they love being around…read moredogs. While it is not easy for me to leave my two dogs, I know they are being taken care of very well. They provide great updates as well as offer many services to make sure our dogs are happy. The facilities are super clean and i appreciate all the times they have taken care of our dogs.

The Emerald Paw Pet Resort took excellent care of my 4 month old puppy during her stay there. The…read morefacility is super clean. The staff is friendly and professional. She was thrilled to have play time with the other dogs there. I was very confident she would be safe and well cared for! We'll definitely be back!

Dogs are alwaus excited to go visit! They are never stressed when we pick them up. I would…read morerecommend them to everyone. You won't be sorry.

YOU GUYS DON'T EVEN ANSWER YOUR PHONES. I have been bringing my 2 year old blu for 8 weeks. I…read moredecided to board him this weekend. Upon pickup the staff wasn't friendly and never had been at pickup or drop off. I ask several times how things went and typical response is oh you didn't get a call so everything was well. The receptionist are young, inexperienced and typically don't have any answers to questions about your pet. We have never been offered a tour and offered a bath after a weekend. When my boy blu came out today at pickup he was timid, scared, full of dried pee, face down, not excited and depressed. Upon arriving at home he has been acting strangely and not the upbeat dog that we are accustomed too. I honestly believe that your pup sits in a kennel more often then not. I'm more upset because he was covered in dried urine so I assumed he's kennel wasn't cleaned. He looked terrible and don't understand why. As a facility that is ran by vets it sure needs improvement. They have been under construction and the lobby looks cold, dark and quiet. I've asked several times how many dogs are here today and usually about 10. I believe you need to visit them and see what you can improve. You're not giving or being with the pets like they are. I have a feeling they go out for a small period of time and kenneled the rest. I feel like pets are treated not the way they should be. Blu's nose was all red and nails all beat up so that indicates he's in his kennel way too long. Your competitors have warm and friendly almost home rooms to sleep. If you had this your dog wouldn't be covered in dry pee. Couple things to help improve: 1.Act like the front staff knows and cares about your pet 2. Offer a bath after boarding for more then a couple days 3. Offer a tour to new clients especially the first day of drop off. It takes a few minutes 4. Train tour front desk to be friendly because it seems like things are always an inconvenience 5. Visit your local competition. There is a reason why you have such a big place and not many dogs per day 6. Train your staff on upgrades asking for a bath nails etc. 7. Remove asking for a tip on your credit card machine because at this point I don't know why anyone would tip. 8. Introduce a vet to your clients. 9. Spend more time with the pets instead of keeping them in a kennel for most of their time. 10. Make some immediate changes because your business won't survive if this how your business is ran. There is several reviews similar to mine so I can't imagine we aren't all saying the truth. We have 2 more days left to return and would rather forego the money and go elsewhere. I also emailed in to your only email so maybe I'll get a response. I'm so sad for our boy right now. I would highly recommend any new client to pay attention to your pet and consider going elsewhere because there is much better places for the same price. I hope you can use my review to improve. Even though your under construction 2 months in it really turned us off as well. I won't be returning to your facility for anything in the future. I've called over 20 times today on 05/16 and they won't even answer their phone. It's very sad. Update: The manager has called me several days in a row to check in on blu. In the mean time there is one current and former client that have reached out to me. The current client says that their dog pees in the house often and is most likely being in a kennel. The previous client indicates they don't come back because their dog has been traumatized as well. I'm not the only client that has indicated concerns to this daycare. I also contacted the owner of the daycare in PA twice and left messages and email and not one return phone call. The experiences at this dog daycare are traumatizing to pets. Also, the company has the tenacity to call other businesses about my review. This is a low blow to me personally as that is unfair business practices. Look at yourself and see how you can improve your business. All clients go elsewhere.

Riley (beagle) loves having his nails trimmed and filed here. My Mom's Sheltie also has received…read moregreat "haircuts" and total grooms. All services are professionally performed with utmost care at reasonable prices!

From the owner: Accepting New Grooming Clients!…read more The Boneyard Grooming strives to be a stress free grooming environment for you furry friends! Book an appointment today:)