I am absolutely horrified with this place. My puppy has been attending the doggie daycare a couple times a week since June, and often comes home smelly and extremely thirsty, as if she hasn't had anything to drink all day. I understand she is playing with other dogs during the day--and is prone to getting dirty--however I am beginning to think that place is just extremely unhygienic.
I just recently boarded my dog for her first "long" stay (4 nights) and this is where I've reached my breaking point. I showed up to pick her up, and they were apologizing profusely about her blanket that I sent with her being soiled and unwashed at this point. Note that this was 1:00 in the afternoon, plenty of time to wash that blanket. My puppy will typically make it through the night without an accident (8 hours) and this blanket was *DISGUSTING* and covered in many different soils and stains. They claimed it was only soiled this morning, however there was A LOT going on with that blanket. I also had left a spare blanket in case of this situation (I do have a puppy after all, and accidents do occasionally happen) and it seemed to be untouched, and still rolled up in the bag I dropped off when checking her in. I literally asked them to throw the soiled blanket away rather than sending it home with me.
Once I got home I realized that half of her kibble was still in her packed bag. Take note that I individually packed each meal (breakfast and dinner) for her in separate bags in addition to a lunchtime chew treat that was packed individually as well. I also wrote down her schedule for breakfast, lunch, and dinner that they were made aware of when I dropped her off for boarding. Now, I totally understand that a young puppy staying overnight in an unfamiliar place.. there is bound to be less eating than normal. *HOWEVER* I called The Dog Zone roughly halfway through her stay to check-in and see how she was doing, and I was told that she "was doing just perfect." I don't know about you, but if my dog is not eating well at this point, I would not consider that perfect. I would have liked to know that she was struggling to eat, to maybe have opted into purchasing some of the center's kibble they offer to try and entice her with something new.
After I got home with my dog, I called the Dog Zone to see what in the world was going on the last few days. I told them half the kibble was in her bag, and how I called up there halfway through her stay. I was only given an unenthusiastic 'sorry' and 'if I had known, I would have said something when you called'. Be warned, apparently the front desk has no idea what's going on but they'll tell you everything is perfect anyways.
I'm beginning to wonder, does this place have anywhere reasonable for the dogs to use the bathroom? Are they attentive enough to the requested routine and schedules of the owners? They definitely don't take the dogs outside, although their website advertises "hours of both indoor and outdoor playtime".
It's unacceptable this place just gets away with the bare minimum, and I will not be returning for either doggie daycare or boarding. Do yourself a favor and avoid this place and don't be fooled by the reviews. They have signs all over the windows asking for 5-star reviews. We aren't stupid... you're only trying to bury the negative reviews you're getting. read more