miscommunication is what they call it when THEY screw up! Today was no exception. Not scheduling the very procedure I set the appointment for in the first place Was only the start. 3 hours to draw blood and give shots. I cannot imagine how long they would have kept him if they had cleaned his teeth My pet does not deserve the undo stress this clinic places on him. read more

I have been going to this place for a few years. I do not recommend this place whatsoever. I adopted a dog she came to me with issues with her ears. They cut me off. They hung up on me when I just asked questions. They were being rude to me and I was just put off. I'm sorry I rescued a husky that was on a kill list and she has issues with her ears, but yet these people were being rude cut me off and did not care about my animals. I will never come back to this place whatsoever! I do not suggest this place to anyone. I am shocked on how they treat people and their animals. Never go to this place. The people are rude. They do not care about animals whatsoever.! if I could give it a zero I would! Do not go here!! read more

My family has been using this vet for years but I finally had enough. The staff is unprofessional and overwhelmed. I've seen staff standing up and eating on the check in desk. My last visit as I was leaving I handed my dogs lead to the attending and as I was walking out the door I heard the woman say "CMON (DOGS NAME) YOU LITTLE SH**"....That was the last straw. I can't even comprehend the environment behind the scenes if the staff feels comfortable talking like that in the main lobby. Completely ridiculous and unacceptable. Also my dog is an angel who would never deserve that. read more

I really like this place. I had a stray kitten wonder into my yard. I immediately called around vets. These folks hit me in quickly and took awesome care of my sweet lil kitten. They remember me when I come in and know my Kittens name. read more

I recently went to this vet because it was the only place my insurance covers. I thought it would go good but when I got there I felt like receptionist was very rude she completely ignored me then after 20 minutes she finally acknowledged me and was very rude she had the worst attitude. Before I had payed I had told her about my insurance she still continued to charge my card then threw me my card. I checked my receipt and she got angry and started to yell at me because I had not told her about my insurance when I had and she said I put her behind schedule because of the mistake she made. I am pretty sure she was racist or just plain rude. The vets were very nice but I will not be bringing my dogs back because of this receptionist she was just rude and i'm pretty sure racist. read more

Three veterinarians later my cat is doing better. On my 1st visit I found out that Alta Veterinary Hospital doesn't have a doctor on staff. All the different doctors were relief doctors. The first doctor was complexly honest is saying he had no idea what was going on with my cat's ear. I came back the next day for a 'second opinion', which they did comp. This doctor figured it out in under 5 minutes. Third visit, 8 minutes late and no one at the counter. While waiting I petted the cat on the counter who was snuggled in a bed. I let it smell my hand then petted and scratched it's neck for about 10 seconds before it bit me and drew blood. Later the tech was concerned and gave me alcohol and and a band aid. The tech said the cat 'Katniss' bit someone yesterday. The doctor didn't care (he doesn't work there) the lady at the counter seemed slightly concerned. I told them both the cat should be put in the back, not on the counter where she bites people. We'll see. That's if I ever go back. My cat is better but it's not to much to ask to make 1 diagnosis visit and not get bit by the clinics cat. read more

Alta Veterinary Hospital - Where the clinics cat bit me, 30 minutes later. - Veterinarians Near Me - Sandy, Utah

Very frustrating to get dog anxiety medicine. Took her for exam and meds. This happened prior to moving out of state. I discussed my move and concern. Initially they gave dog 2 weeks medicine. I called to get a refill. Paid for two months med and had it picked up and mailed l they filled only 2 weeks 30 pills should have been 120. I am having a very difficult time getting them to correct issue. They wont return call or correct issue. read more

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This was where we took our family dog. They were reasonable and affordable. The only complaint I have is of when our dog took a turn for the worse at 11 years old. I came in asking for hospice care and only received information to go to another Dr. She didn't ask me why or what we were going through. The vet bill just to check if she was diabetic was as much as I could have put her down peacefully for. Instead a month after going blind, she was sneezing and bleeding from her nose and could not breathe well. Finally the humane society took her and put her down. Alecia read more

Thes guys are great! I stopped in a few months ago and they really helped me with my problems. Everyone was knowledgeable and helpful. Thank you team! read more

I've previously taken my Great Dane to a different vet, who I liked just fine, but they were about twenty minutes away, and Alta Vet is truly a mile from my house, if that. My pup has had a little rash that she scratched so much it turned into a sore, and I finally decided it was time to get it checked out. They were able to see her for a same day appointment as a "new patient," and I was impressed given this certainly was not an emergency. When the nurse/vet tech came to get us I guess they'd written the name wrong for our pup, and she was calling something totally different. When the error was figured out she had an attitude with the girl at the front desk, which is rude regardless, but also super awkward when you have people sitting in the waiting room watching the entire interaction. Besides that the employees were nice, and I really liked our vet, Dr. Huston. She was patient and gentle with my crazy anxious pup. We didn't feel like she was in a rush, and she offered a couple options for treatment, which were totally reasonable. I felt like we were all on the same page, and not like she was suggesting superfluous testing or medications. The office is quite small. It looked like they had just two exam rooms, and then a small surgery area off to the side. They sell Science Diet food (imo do some research regarding your pet's food as Science Diet is kind of the worst), along with toys and a few accessories for both dogs and cats. I really appreciated that their scale was not one that your pet has to step up on - it was level with the floor, which made weighing my pup about ten times easier (she really hates everything at the vet, including the scale, classic girl). The office visit was about $50, with medications it came to a little under $100. I think this is pretty average for any vet visit. There is a coupon for $20.00 off your first appointment on their website. We will most likely continue returning here. read more

Absolutely adore all of the staff (from the front desk to Vets). This has been our clinic for well over a decade and we use all the services from boarding to grooming to vet care for both of our dogs. Pricing is very fair on all services! The Grooming staff are by far the best in the valley! Very talented and thorough. Ive been using them for well over 13 years! I was made aware of a possible mouth tumor that Julienne (groomer) found while grooming my older Snorkie. Thankfully it turned out to be nothing to worry about, but it needed to be removed and I was so grateful that she caught that simply because she takes the time to really get to know your pet and does a good look-over while grooming. She always goes above and beyond to make sure they are comfortable and cared for. My dogs know when it's time to go see her and ADORE both of the groomers. They are courteous, always prompt and so friendly to me and loving to my fur babies. I would never trust my dogs with anyone else. If one groomer is unavailable, the other groomer will make room to get your animal taken care of. LOVE MY ALTA GROOMERS!...They are family!! The boarding is fantastic! My dogs come home healthy and happy after being boarded and Alta always accommodates my very tiny yorkie and his health needs and additional care. I get regular text updates and photos of my babies when they are boarded which gives me piece of mind. They really do care about animals and their customers! read more

Alta Veterinary Hospital - Beautifully clean and groomed to perfection!! - Veterinarians Near Me - Sandy, Utah

I am from Houston, took Uncles two dogs for a bath. I called the day of, mind you on a Saturday! They were all sooooo kind and considerate! I am still shocked they were able to accommodate! These dogs have probably never been bathed (uncle is 75 and disabled), these dogs are different and happy babies now! They did a phenomenal job getting these two bathed and even suggested some things we need to do once we get him moved to Houston. Please consider this business. Wish this vet and grooming location was back home!!! read more

Alta Veterinary Hospital - Happy pup - Veterinarians Near Me - Sandy, Utah

Do not take your pet here if you want them to be thoroughly checked out Incase of an injury. My poor puppy started limping one day after playing outside, so we brought him here for a checkup. They said they did a full checkup on his whole body and he was fine, just "sore". We saw some puss and bleeding coming from his paw pad, but figured it couldn't be anything too bad or the vet would have had to catch it. Come to find out a few days later he had a giant hole in his paw. Because it was not treated right away it split even farther down his paw and it became very infected. We have now had to make 2 other vet visits to clear the infection and get the stitches placed. We will have to go back at least 2 more times since the cut became so severe to ensure it is healing correctly. This situation could have been much easier and a lot less money if it would have been noticed the FIRST time we took him into the vet. Absolutely unacceptable. My pup was hurting for days and he could have been helped and healing after just one. Will never come here again. read more

Alta Veterinary Hospital - covered by just a small chunk of hair. I guess it was too hard for them to trim it and get a better look. - Veterinarians Near Me - Sandy, Utah

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I am so happy to have been recommended Alta View Veterinary Clinic by a dear friend! I was in panic when my 4 year old Mr. Milo cat was not doing well and realized he needed urgent Veterinary care! Dr. Howard & his entire staff are Angels! I have learned so much about food choices and preventative care to help my little dude not ever get this sick again. Thank goodness his diagnosis is not severe but he definitely needs to be monitored. He is not obstructed due to his UTI and is now on Science Diet and antibiotics to help him feel better. I am so happy to have found this Veterinary hospital and it will now be home to Milo for his future care and needs. Thank you Dr. Howard and Staff! read more

Alta Veterinary Hospital - Veterinarians Near Me - Sandy, Utah

The employees are incompetent, rude and ridiculously demeaning. If the staff treats people so poorly imagine how they will treat your pet. Dr. Huston was the only redeeming factor and now that she isn't there I would literally go to any other vet besides Alta Veterinary Hospital. Just read the reviews. You have a better chance of having a terrible experience than leaving satisfied. read more

One star is way way way too high of a rating for this clinic. About a year to a year and a half ago this so called "vet" through their incompetence killed my grandpas dog. Their insensitive and POS staff gave a half assed attempt to resuscitate her and charged $100 for maybe a couple minutes of their time. They offered to take that charge off if I took my review down but never bothered to hold up their end of the deal so I am writing another review. Good thing my grandpa called to ask how his dog was doing since my sister was supposed to pick her up after school, if he hadn't have done that she would have had to take her home in the garbage bag she was placed in. If you need to take your animal to the vet and this is for some reason the only place you can go to, don't bother might as well do anything from home, then you will know someone more competent will be taking care of your animal. read more

This place is an absolute joke. They have dogs walking around without leashes, the owners dog is dog reactive, which makes me wonder why they even have her there, let alone let her walk around freely. The exam rooms are super small, 3 people can barely fit and the doors don't even latch, WE HAD TO HOLD THE DOOR CLOSED WITH OUR FEET just to ensure our dog reactive dog didn't come in contact with the owner's reactive dog. We had gone in for a second opinion on a possible ACL tear and weren't even given an accurate quote on xrays. The quote we had received previously WITH sedation was $100 bucks cheaper than what they quoted us. The worst of the visit came when the vet didn't even try to earn our dogs trust (our dog is a rescue and had been abused previously). He went straight to touching on a leg he knew had an issue and got bit as a result. A few hours later my dog is still limping, just now worse than she was before our visit. We ended up paying $50 for a full medical exam that wasn't performed Save your time, your money, and the health of your pet and go somewhere else with more competent and respectful staff. read more

Night and day service from another place we took our sick little pooch to. They are warm, friendly, helpful, and the dr. took her time with us discussing options for treatment. This was immediately following my nightmarish experience at another facility right up the road who were prepared to charge me nearly $700 just for preliminary tests! After deciding on a treatment plan, the dr proceeded as agreed. Today our sweet 3lb toy poodle is almost 100% back to his happy little self. I HIGHLY recommend their service. Don't expect it to be as lush and fancy schmancy as other places. It's clean and organized. The bigger difference is with the people. You can count on excellent service and very reasonable prices. read more

I have taken every single one of my pets here since I was young and I wouldn't ever take them anywhere else. Reasonably priced and lovely people who really care. Never have had a problem for over 25 years. read more

Juleen has always treated my dogs like her own. My two standard poodles are not easy pups. They are big and spoiled. They come home happy and beautiful every single time. My daughter and parents are also in love with this place! We've been going here for years and it's nice to know we'll get great service and value each and every time! Thank you!!! read more

The manager at this Vet is heinous. She feeds on being able to make you miserable. I walked to the Vet and it was windy. My mask blew out of my pocket. When I showed up I opened the door a bit and told her. She said "You're going to have to wait out there". I asked if they had an extra mask: "no". Then she had someone come out and get my dog. So if you show up in an emergency with your pet and for whatever reason you don't have a mask you either have to wait outside, not be with your beloved pet or leave. It's really sad. This isn't the first or second time I have dealt with her disgusting lack of customer service and not a drop of empathy. I'm leaving this Vet. read more

Our yorkie Olive was very sick so we took her in to the closest vet. It was determined she needed emergency pyometra surgery. This other vet printed a price quote for over $1800 and shoved it in front of me and told me to sign off so they could get going on saving her life. I had no idea what the fair rate for this procedure should be but I felt like their price was high. I declined the surgery and began making calls. Alta Vet quoted me a price that was 1/3 of what the other place tried to get. Alta isn't trying to get rich by overcharging distressed pet owners in an emergency, they just want to help sick animals feel better. They did a great job with the surgery and kept me updated throughout. They called me on New Years Day to check on Olive even though they were closed for the holiday. Thanks for saving Olive's life without bankrupting me Alta Vet! read more

This is the worst vet I have ever been to. Made an apt here because I have a poor old dog that has bad hips and needs some pain meds. Make the apt for a Saturday cuz we don't work on that day. Well the 100 yr old vet they have working on Saturday doesn't do prescriptions. Still have to pay for everything. They said just swing in any time and have some blood draw done then they will get her some meds. So I take half a day off work for blood draw. But now they want me to pay for everything all over again. I only changed vets because I had got dog insurance and my old vet didn't take it. Alta vet said they would take it. No no no they gave me 20$ off. This place is a JOKE read more

Horrible. Don't go here unless you want vets who are unfriendly and will charge you for needless surgeries.

Woke up to my poor little yorkie crying because his eye was completely swollen shut with boogers. :( I rushed to the closet vet to have him checked. I'm so lucky it was Alta because they were so amazing, caring and the pricing was extremely affordable. Thank you, thank you, thank you! read more

Crazy rude receptionist/ payment processor. My dog was injured while being groomed at a separate location so they took him there. The techs were super sweet and the receptionist was until she couldn't get a hold of the responsible party for payment... at which point she flipped her B!÷$# switch and yelled at ME and demanded payment. I, of course refused because the grooming business already agreed to pay. I then called the grooming owner (who answered immediately) and handed the phone to Lisa the beast. She got payment from the owner and turned back into a princess. The vet was kind and informative but Lisa is reason enough for me to NEVER take my animals there willingly. Good job Lisa. read more

We love this place. We have 6 dogs, most of which are seniors or have special needs, so we go there often and they know us well. The staff is always so friendly and helpful and Dr. Huston is amazing. I've seen a lot of vets and I know that she truly cares about the animals. I also don't feel like they ever try to up sell us a bunch of services we don't need. I'm so happy that we finally found the veterinarian we will stick with permanently. read more

RUDE vets. We brought our dog in with some concerns with his eye. He had scratched it a month ago, and we had taken him to another vet that had prescribed him some medicine that had helped a lot, but it still looked a little funny. The vet came into the room, ignored us to talk to another employee present, and then just started talking to us without any sort of introduction. We tried to tell her what had already been done, which she ignored. She wanted to do all of the tests again, followed by a possible visit to a specialty doctor and then surgery. Our dog is old. He probably only has two years left if we're lucky. We don't have $1500 to spend, and we don't want to put him through a lot of pain, for something that is not life threatening. We asked her what other options we might have, and what would happen if he didn't have all of these tests and operations. Not only did she refuse to answer, she turned around and walked out of the room. Completely unprofessional. We took our dog home. We will be consulting someone who is willing to communicate professionally, and we will not be returning here again. UPDATE: We took our dog to another vet this morning. She looked at his eye, listened to what had been done, and told us that it was healing nicely. She said he doesn't even need more medicine. So glad that we consulted someone else instead of putting our dog through unnecessary pain and wasting a ton of money! read more

DO NOT TAKE YOUR PETS HERE OR WAIST YOUR TIME !!!!! Shockingly rude staff who didn't seem to care for an elderly dog in clear suffering who was taken here because her primary could not see her in the time dog needed. Needless to say the doctor did virtually nothing though records were sent over. FIRST TIME VIST WE WILL NOT BE GOING BACK! he did not not seem to care at all like most every other vet who is nice and at least trys. He didn't seem to care though there is something terribly wrong. It seemed he just wanted to do his own expensive tests. As a last resort he pushed my grandmother and grandfather out the door with antibiotics??? When he was questioned on why he suggested such treatment though other vets have advised against such due to her condition. He snapped and told them that they told them she had breathing issues and told them he didn't care either way! read more

So far so good took my shi zhu there for first time loved the doctor she was great and so was the assistant they took good care of my baby showed care and compassion I will keep posted on future visits but as of now I will go back again read more

Coming from California & having been with my vet back home for 25 years, trusting anyone else with my pets was not an easy task. Unfortunately I didn't have a choice when my 5 year old Bengal had to undergo emergency surgery for having a foreign object in his stomach. The entire staff at Alta Vet was SO nice & comforting from the time that I dropped him off to the next day when I picked him up. What I appreciated the most was they never once sounded annoyed or too busy to go check on Dexter for me when I would call to see how he was (& I called about every 2 to 3 hours!). They treated me as if they had known my family & all of my pets for the last 25 years, just like my vet back in California does. I am truly grateful to the staff of Alta Vetinary Hospital for all their kindness & expertise that they showed me last week. I am happy to have found a vet who will take just as good of care of my animals as I do! Thank you Dr. Anderson and the entire staff at Alta Veterinary Hospital! read more

I made an appointment for my dog several days in advance an explained the entire situation. My dog had a large abscess, believed to be caused by a tooth root abscess. He had been on antibiotics for several weeks. He had the tooth extracted at another veterinary clinic but the abscess did not resolve. The clinic where he had his dental work done said if the abscess did not resolve I should take him to a full service clinic. Thus my appointment at Alta Veterinary. However, when I arrived the vet told me they did not have the time to do the surgery it would require and the technician stated they did not have the correct type of X-ray machine for dental. I explained that I was frustrated by this because I had explained the entire situation when I made the appointment. Why would they make an appointment if they could not help my dog and then charge me almost $50.00 to tell me they couldn't do anything. Then, to add insult to injury they referred me to Blue Pearl Emergency Veterinary because the vet believed my dog should be seen right away, who charge one reviewer $300.00 to tell him they didn't do dental and did not have the correct type of X-ray. read more

The vets are nice, but the owner seems to make up prices as things go along. I took my dog to the vet and because she had to be kept overnight and monitored, I had an extra $200 on my bill. There was nothing new done except looking in on her and letting her out to go to the bathroom. I will not go back to this clinic! read more

Hello, I just wanted to inform you that a BBB complaint has been filed due to the disrespect and overcharging of services by over $250 from your manager Lisa Webster, she told me she is the owner and I could not talk to anyone else at this vet facility and she was pointing in my face last night and threatening, we picked up our dogs Elektra and Apollo and she was screaming at me earlier Sunday when we were about 10 minutes away saying she had to go home and then she hung up on me; on Thursday I was told by her in person that "someone" would be there Sunday in between 3-4pm and we arrived at 3:40 pm and left a note for us to be called, we showed back up at 7:50 pm and she pulled up at 8:15 pm and was pointing in my face and standing in front of the door saying she told me I had to arrive at 3 pm because she had a 4pm appt; and said I couldn't talk to any vets Monday because they would all tell me that she is just an employee and I won't get to the owners, then she said $198 total; I asked her why she quoted me $150 Thursday; she said it doesn't even matter, you pay the $198 or you don't get your dogs; she charged my husband's care credit $100 and then our ATM card another $198 then when we asked her about it, she said for us to get the card again and charged an additional $98, we got the dogs, came back in this morning and she told me to leave when I tried to show her our printed bank statement....Then she told me she is the owner and I have filed with BBB.ORG and the State......I would love to speak to the owner Dr. John Whiteley read more