Jane always does a great job on our bernedoodle. She is lovely to work with, from scheduling to…read morepickup.

I took my Himalayan Sponge Bob to Jane at Newton highlands grooming and what she accomplished was…read morenothing short of a miracle. My matted boy exited the place looking like the lion king. I can't say enough about the compassion, the dedication to perfection and the wonderful customer service. Nancy L. Sudbury Ma.

The owner and his staff are so nice! They treat the dogs wonderfully and give them such a great…read morecut. I've been bringing my dogs to Pooch Parlour for eight years to get groomed and absolutely love how they look and smell when they come home! Highly recommend.

My vet couldn't cut my dogs nails but she didn't have him up on a grooming table. I came here and…read moreit was easy peasy. I figured it was just bc of the table. I then went to a closer groomer and they were not able to cut his nails bc he thrashed around. I went here and they had 2 people work on him. They did it again. Easy peasy. I am so thankful for them.

My English Bulldog Stella has been going here since the doors opened. I cannot recommend Shelby and…read moreteam enough. Stella is now a senior and requires a little extra care. The team is so very accommodating and makes every fury client feel like VIP with high quality care. I recommend them to anyone looking for the best groomer around!

How can someone say this place is good? They made my dog look absolutely ugly for a price that is…read moreabsolutely atrocious.

I have a persnickety chihuahua and a chiweenie and Carlos was amazing with both of them. Not only…read morewas the grooming itself excellent, but when I picked them up, it was obvious my grumpy old dog really liked Carlos (and he doesn't like anyone). The shop itself is small and very clean. Also worth mentioning is that there were a half dozen dogs in the grooming area, and they were all super calm and happy, and clearly felt very comfortable with Carlos. I highly recommend Soft Paws! Side note: it's cash or check only, so don't be a dummy like me and show up with just a card.

Carlos is one of the kindest people I know. He's fantastic with the dogs and they simply love him…read more Moxie always looks incredible after visiting Carlos at South Paws. I never worry about her or what she'll look like or how gently and considerately she'll be treated. Carlos is aces!

Great dog story to get your dog food , grooming and other things you need for your dog's care …read more The price is good for the quality of the product along with the quality of service for your dog . My dog loves the dog brand called Stella's from here so I must come here to get it lol ! But it's also a delightful experience to shop here they are very friendly, knowledgeable and helpful. Parking is in abundance all around .

I recently gave BYOD another chance after recalling rude staff in the past. They started off on the…read morewrong foot when I arrived at 10:07 for his 10:15 appointment and the employee said in front of me to the groomer " my dog isn't supposed to be here until 10:15" in a rude tone. I said I am sorry am I very early and she looked at her watch and said it's 10:07 - you'll need to wait a bit like I was there an hour early. I then asked how long until he will be ready and they said around 3-4 hours. I called to check on him after that time and they had no update on him. Then their phone lines were down so I went in and they let me know he was up next on the grooming table but didn't have an exact time. At 4 pm he was finally ready and they let me know they brought him out to go to the bathroom( plus for them but I'd hope so as he had been there awhile!) I got there as soon as I could and my dog looked upset. The groomer came out and said how she couldn't do my dog's face because he was biting and thrashing and I should look into anxiety meds for grooming. I have personally seen my dog groomed and been told by every groomer in the past that he is a joy to groom. He went to puppy training classes and is always a calm dog in these situations. I let them know it must be something they had done or triggered to make him react that way because I have never seen my dog bite, he's a very sweet boy. They also claimed he was in " bad shape" and shamed me for his hair yet he was given a bath and brushed by a professional a week before this groom. I went back in because I was so upset by this experience and the staff and they just continued to blame my dog. Regardless, for an upscale dog grooming establishment they should be able to accommodate dogs for this price. Horrible experience- I have not written a Yelp review in a long time but I needed to for this. $95 before tip for this and they didn't offer an apology or anything but just blamed my dog.

My dog loves this place and they do a nice job at a reasonable rate. It is nearby, and easy to…read morelocate.

Super friendly staff, very accommodating, and my dog was so happy when I picked him up. I'm so glad…read moreI don't have to fight to trim his nails any more!

As the owner of Tail Waggerz I know a thing of two about dog care and quality customer service. I…read morehave to say, the staff at Rotherwood have that all on lock. I have been bringing my two Mastiff's there for a little over a year now...and I'm very very happy with their service. So much so, that even after I moved to North Framingham I still bring them to Rotherwood. Dr. Allen has been amazing. I have had the unfortunate experience that I'm sure a lot of you have also had, where the vet will speak to you as if you are dim.... she has NEVER done this. She speaks to me clearly, never pontificating and never over explaining simple concepts. If there is something I have questions about, she answers them well and again never speaks to me like I'm a toddler who doesn't understand big words. She has also been extremely patient with me because, of course... being in the pet care industry I have my opinions of things and will even "self treat" my dogs... which I'm sure she hates, but she never makes me feel bad about it... my Bronson has recently started developing Aural Hematomas (when the ear basically turns into a water ballot filled with blood and lymphatic fluid). He's a big boy... about 130lbs... wearing a cone is a LAST resort. Her way of treating him was basically tailored specifically to MY DOG. Not how you would treat every dog for it... but the way that I want my dog to be treated. She maybe slightly apprehensively came up with a way less invasive way of treating it, that also saved us having to have a cone on a gigantic house hippo... so she also saved all my brand new furniture and spared me from the inevitable destruction to my new house that would have come with Bronson wearing a cone. I have revelry sent customers of mine to Rotherwood and someone brought to my attention that the inside of the building is maybe a little dated. (Like paint colors). I legit said to the woman. "Who gives a Sh*t if they need to update their decor... big they have good staff that's what matters!" She went there and specifically called me to yank me for sending her there. As far as I'm concerned. They deserve an A+ and a gold star!

Absolutely terrible experience at VCA. I took time off work to bring my cat in, arrived six minutes…read morelate, and they flat-out refused to see him. I called two minutes before the appointment to tell them I was outside looking for parking (which they barely provide), and they STILL turned me away. The person on the phone told me they couldn't take my cat because "another client came in and it was all hands on deck." So basically, they prioritized another pet over mine even though I had an appointment and I was already there! I've never experienced a vet clinic that treats NEW clients this way. Completely unprofessional, zero compassion, and no respect for people's time. If you value reliability or basic courtesy, I would avoid this place.

Thank you, Kelcie!…read more I recently had an excellent customer service experience here. A couple of days ago, I was driving out to Newton (from South Boston) on very short notice, because there was a miscommunication with the person I was going to be picking up my new kitten from, and I had to pick her up earlier than expected. The problem was, I didn't have any supplies yet (cat carrier, litter box, etc). So I quickly purchased a few items online (with in-store pickup) from the PetSmart in Newton, hoping to swing in at grab these supplies before picking up my new pet. However, the automated confirmation email from PetSmart said "if you place an order within 2 hours of closing time, your order will be ready the next day". I had placed my order at 5 pm, when PetSmart was scheduled to close at 6pm, so I was screwed. I was already on my way to Newton, and had no idea what to do if I didn't at least have a new carrier to bring the kitten home in. I called up PetSmart, explained my situation, and asked if there was anyway they could get my order ready for pickup today (and I was already 10 minutes away from the store at this point). Not only did Kelcie immediately go gather the items that I purchased, and had them ready at the front counter, but she also brought up an alternative cat-carrier that she strongly suggested I exchange for (for the same price) instead of the one that I selected online, which was too small, and my cat would grow out of it in a matter of months. She processed the exchange, and had me in and out of the store in a matter of a few minutes, and totally saved my day.

I booked an appointment to have my cat's nails clipped. When I showed up nothing went as I had…read morediscussed. The techs didn't know how to open the cat's crate, and were completely clueless about how to handle her or clip her nails. They say they are able to provide such services for cats, but they really can't. A trip wasted for me and the cat.

We've been taking our labradoodle here for many years but the service has really gone down hill…read more Once he came home limping and limped for a week, we take him first thing asking him to be seen first as he's nervous and yet he can often be there for over 4 hours. Lately, they've cancelled serveral appointments and then it is impossible to get him a replacement appointment. My impression is that they are optimizing profit over the care and safety of the pets.

Absolutely love it here! Made my baby boy feel so special. Thank you for being the staff you are…read moreand singing to him. It's the energy he needs!