Jane always does a great job on our bernedoodle. She is lovely to work with, from scheduling to…read morepickup.

I took my Himalayan Sponge Bob to Jane at Newton highlands grooming and what she accomplished was…read morenothing short of a miracle. My matted boy exited the place looking like the lion king. I can't say enough about the compassion, the dedication to perfection and the wonderful customer service. Nancy L. Sudbury Ma.

I have a 13 year old Brussels Griffen, Madge. She is my best friend in the entire world. About 2…read moreyears ago she was attacked by a larger dog and as lost an eye as a result. Although I always took her grooming seriously, I now am such an incredible stickler for groomers that pay very close attention to detail, because I want my Madge to feel beautiful after a haircut. Marcio is a very talented groomer. He listened to my feedback regarding what kind of cut I wanted / how I wanted to the area where her eye used to be to be trimmed / styled, etc. I could not be more happy with the job he and his team did. Not only did he respond to me initial request for an estimate, but also did provide me with a grooming appointment time and day within 24 hours from reaching out. I will definitely be returning to Pooch Parlour.

The owner and his staff are so nice! They treat the dogs wonderfully and give them such a great…read morecut. I've been bringing my dogs to Pooch Parlour for eight years to get groomed and absolutely love how they look and smell when they come home! Highly recommend.

I have a persnickety chihuahua and a chiweenie and Carlos was amazing with both of them. Not only…read morewas the grooming itself excellent, but when I picked them up, it was obvious my grumpy old dog really liked Carlos (and he doesn't like anyone). The shop itself is small and very clean. Also worth mentioning is that there were a half dozen dogs in the grooming area, and they were all super calm and happy, and clearly felt very comfortable with Carlos. I highly recommend Soft Paws! Side note: it's cash or check only, so don't be a dummy like me and show up with just a card.

Carlos is one of the kindest people I know. He's fantastic with the dogs and they simply love him…read more Moxie always looks incredible after visiting Carlos at South Paws. I never worry about her or what she'll look like or how gently and considerately she'll be treated. Carlos is aces!

Great dog story to get your dog food , grooming and other things you need for your dog's care …read more The price is good for the quality of the product along with the quality of service for your dog . My dog loves the dog brand called Stella's from here so I must come here to get it lol ! But it's also a delightful experience to shop here they are very friendly, knowledgeable and helpful. Parking is in abundance all around .

I recently gave BYOD another chance after recalling rude staff in the past. They started off on the…read morewrong foot when I arrived at 10:07 for his 10:15 appointment and the employee said in front of me to the groomer " my dog isn't supposed to be here until 10:15" in a rude tone. I said I am sorry am I very early and she looked at her watch and said it's 10:07 - you'll need to wait a bit like I was there an hour early. I then asked how long until he will be ready and they said around 3-4 hours. I called to check on him after that time and they had no update on him. Then their phone lines were down so I went in and they let me know he was up next on the grooming table but didn't have an exact time. At 4 pm he was finally ready and they let me know they brought him out to go to the bathroom( plus for them but I'd hope so as he had been there awhile!) I got there as soon as I could and my dog looked upset. The groomer came out and said how she couldn't do my dog's face because he was biting and thrashing and I should look into anxiety meds for grooming. I have personally seen my dog groomed and been told by every groomer in the past that he is a joy to groom. He went to puppy training classes and is always a calm dog in these situations. I let them know it must be something they had done or triggered to make him react that way because I have never seen my dog bite, he's a very sweet boy. They also claimed he was in " bad shape" and shamed me for his hair yet he was given a bath and brushed by a professional a week before this groom. I went back in because I was so upset by this experience and the staff and they just continued to blame my dog. Regardless, for an upscale dog grooming establishment they should be able to accommodate dogs for this price. Horrible experience- I have not written a Yelp review in a long time but I needed to for this. $95 before tip for this and they didn't offer an apology or anything but just blamed my dog.

Super friendly staff, very accommodating, and my dog was so happy when I picked him up. I'm so glad…read moreI don't have to fight to trim his nails any more!

Winston looks handsome. I needed to trim in front of his eyes though because the hair on his nose…read morestuck up and he couldn't see. Would like to have a receipt with details of what was done. Otherwise very happy.

I have been taking my cat here for years, and have only received the best care. I've seen a few of…read morethe doctors but most recently had a great experience with Dr Ramsey; annual check ups always go smoothly, reccomendations are given time to marinate, and all the techs have been warm and sweet with my girl. Can't recommend them more highly!

So far not impressed with the care, the ladies at the front desk are lovely though and make the…read moreexperience really nice. I have only had my dog for about two weeks. I scheduled an appointment at VCA because my dog came from a different state and not much is known about his early puppy years, he was found in Texas wandering the streets with another dog. He was in a lovely foster home when I adopted him. They took amazing care of him but of course I wanted him to have a full physical to make sure he was starting off healthy. 1.) It's strange to me that the owner does not go into the room during the physical, but ok maybe it's a space issue, not a huge deal but I would think it would be helpful to both the owner and the staff, I had cats for many years and always accompanied them during exams. 2.) I was told his right ear was red but also told they never actually looked inside. I was told to "keep an eye on it." Without a full assessment and diagnosis, what exactly am I keeping an eye on? I was told he "Didn't want us looking in his ear." How exactly do you treat ailments if you don't assess them? 3.) Two weeks later and the ear worsens, as I knew it would. I bring him in again (now I'm annoyed) If his ear had been properly assessed the first time, I wouldn't now be wasting time and money, and he would've already started on meds. By now, his ear would have been healed. I'm an ER nurse I would never imagine us sending someone home without a full assessment. 4.) I'm sent home with $250.00 worth of medications that my dog really does not want to sit still for. It is the logic here that bothers me the most. So, he wouldn't sit still for you to even look in his ear, but you think for the next two weeks he will let me instill two separate medications, one of which is twice per day. Ok, cool. The alternative would be for them to sedate him, clean his ears and instill medication. That made the most logical sense to me, but they insisted I take him home and potentially ruin all the trust I've built over the past two weeks. Awesome. I will say this, if these medications don't work and I'm forced to bring him in a third time, that will be the final time I go to this clinic. I'm hoping things improve from here.

I can not recommend these amazing women enough. They love my dog and no one has ever been able to…read moreget her to stay still long enough to trim them correctly. She's not always the easiest, but they love her anyway. If you're looking to support a great local business in the midst of a pandemic, this place is your best choice.

we have a rescue dog and it was her 2nd time ever being taken to the groomers. She was terrified -…read morewe asked for a nail trim and shampoo. My husband got a call about an hour later asking if he could pick phoebe up right away because she was peeing/pooping on the grooming table out of fright - which made us feel terrible! When we came to get her they charged us for the shampoo and nail trim. Once getting her home and getting close to her I saw they had barely trimmed her nails at all and she had definitely not been shampooed - she smelled and looked exactly as I had left her. I'm disappointed in this business and experience - a professional dog grooming salon should be able to handle a scared dog and if they can't at least have the work ethic not to charge for services you didn't do - I would NOT recommend and we will never return

Thank you, Kelcie!…read more I recently had an excellent customer service experience here. A couple of days ago, I was driving out to Newton (from South Boston) on very short notice, because there was a miscommunication with the person I was going to be picking up my new kitten from, and I had to pick her up earlier than expected. The problem was, I didn't have any supplies yet (cat carrier, litter box, etc). So I quickly purchased a few items online (with in-store pickup) from the PetSmart in Newton, hoping to swing in at grab these supplies before picking up my new pet. However, the automated confirmation email from PetSmart said "if you place an order within 2 hours of closing time, your order will be ready the next day". I had placed my order at 5 pm, when PetSmart was scheduled to close at 6pm, so I was screwed. I was already on my way to Newton, and had no idea what to do if I didn't at least have a new carrier to bring the kitten home in. I called up PetSmart, explained my situation, and asked if there was anyway they could get my order ready for pickup today (and I was already 10 minutes away from the store at this point). Not only did Kelcie immediately go gather the items that I purchased, and had them ready at the front counter, but she also brought up an alternative cat-carrier that she strongly suggested I exchange for (for the same price) instead of the one that I selected online, which was too small, and my cat would grow out of it in a matter of months. She processed the exchange, and had me in and out of the store in a matter of a few minutes, and totally saved my day.

Linda Cole .. the personal dog trainer at pet smart is absolutely detailed and on point with her…read moretraining. After one visit with her ( not a lesson) just guidance and chat. Maverick knew exactly what to do.. I learned that I have the ability to navigate my dog in ways .. I have never done. Linda has extreme patience and dedication to her job. Pet smart is Very lucky to have her on there team, Thank you Lynne Ann Lorray and Maverick border collie & Lunar jack Russell chihuahua

We've been taking our labradoodle here for many years but the service has really gone down hill…read more Once he came home limping and limped for a week, we take him first thing asking him to be seen first as he's nervous and yet he can often be there for over 4 hours. Lately, they've cancelled serveral appointments and then it is impossible to get him a replacement appointment. My impression is that they are optimizing profit over the care and safety of the pets.

Absolutely love it here! Made my baby boy feel so special. Thank you for being the staff you are…read moreand singing to him. It's the energy he needs!