Logan & Staff are great with the dogs. They are always happy to be there. The No crate policy and…read moreaccommodating each dog to their individual needs and/or anxiety, while playing with them and letting the dog take their time to get adjusted, not forcing anything on them just makes sense and exceptional care.

They always treat my "complicated" dog with care and kindness. Staff is super friendly.read more

I took my dog here a couple times, and the last time he went, he was bitten. Things happen, but…read morewhen we picked him up, it wasn't mentioned at all. We found out because we was acting off and had a bump, so we took him to the vet. The vet shaved it down and revealed the bite. The disturbing part about this is that it wasn't mentioned. This either means the employees witnessed it and said nothing, or weren't watching the dogs/didn't hear my dog yelp when it happened. We've attempted to email twice with no response. This is our last attempt to show something happened. I don't recommend taking your dog here as it's pretty disturbing that a bite was never addressed. You want to take your dog somewhere they'll be happy while you're not with them, and this experienced has not been reassuring that the Dog Barn provides that.

Was referred here by a few friends saying it was the best in the area. They are incredibly…read morereceptive to your preferences and efficient with timing. Our dog consistently is done in a 2.5 hour window and even gets to play in the day care with the other dogs while she waits to be picked up (instead of being put in a crate for an unknown period of time as we've experienced with other places). We were very happy with the care our dog gets here and will return soon!

If I could give zero stars I would. We have been bringing out senior dog here for a few years and…read moremost recently brought her in November. When my husband brought her there last week he was abruptly told he needed to wait for them to groom her. We have never been asked to wait before and when he questioned the person at the desk (albeit he may have been harsher than he intended as he was completely take off guard) she told him that the dog could no longer be groomed and to take her home. She was unprofessional and rude to both my husband and myself when I called to inquire if she would reconsider. Apparently the customer is always right does not apply here. If you are looking for a great groomer - don't go to all fur love - go to the Main Groomer in Medway. They had no issue grooming my senior dog and did an amazing job - pic below of her after being groomed there.

Amazing job! They were patient with my dog and did a great job! Highly recommend Fluff it!read more

I am so grateful to Fluffit Pet Spa. My small dog had a bad first experience being groomed as a…read morepuppy which made him very anxious and difficult. I couldn't believe how well Victoria and Chelsea handled him. They took almost two hours to allow him to get comfortable and be groomed and returned a clean and handsome dog. And they come to you! I highly recommend Fluffit Pet Spa.

Wide selection of the best foods, with great pricing, and friendly staff! Love their rewards…read moreprogram and promotions. My go-to source for all my dogs' needs!

I like the dog washing station; we did use it once this Summer, but we usually bring him to Masha…read morethere for a full grooming. Masha is very good with my nervous dog. The staff here is always nice! They greet you and make it an appealing place to shop, both socially and in terms of the offerings. The store is very tidy and not cramped. You can take your dog in to pick out a bone or other treat. That way, he can have a positive association with the place and not just be freaked out about grooming time!

Their 25% off coupons are garbage. I drove all the way to their store to make a significant…read morepurchase and was told the system did not recognize the coupon. I brought in the entire mailer in to show the "shift supervisor " the other corresponding coupons and he said there was nothing he could do. I asked for the manager and they said he wasn't in. I asked when he would be in next and they said they didn't know but I could call the Milford location where he also manages. Why would I ever go back to a store where the supervisors have no ability to honor their own coupons? This was not a manufacturer's coupon, it was pet supplies plus! More like pet supplies minus ( minus the coupons)!

I received a 25% off coupon for one purchase (the only exclusion was that I had to use it by June…read more27). I went to the register with my purchase and the shift supervisor said the coupon was not registering in the system. I asked him if he could override the coupon and was told no and that I would have to call corporate to get the discount. Thanks for making my decision for me to purchase from Chewy instead.

Christy is always wonderful with our two cats. One is a very challenging pet to groom and she is…read morealways able to handle her temper with ease. I am so happy to see Christy come over to Dtails. What a great addition to your team!

Always do a great job with Maeve! She is skittish about having her paws and face touched, but has…read moredeveloped so much trust that she loves to go to be groomed now.

I've been taking my cat here for many years. When new owners purchased I stayed on and so glad I…read moredid. Not sure about previous comments of not answering phone. Never an issue for me.They've been great. My cat was difficult during exams and nail trims. They were so kind and able to make the visit less traumatic. When my cat became ill a few weeks ago, they helped me through my heartbreaking decision to have her put down. Compassionate and supportive staff. I highly recommend them!

This vet was adequate from 2021-2023, but were recently purchased by a corporate outfit and I do…read morenot recommend using them. Since the corporate entity took over, they have not been able to receive phone calls or change their voice mail... for 6 months!! My cat gets prescriptions that keep him alive, so about a week before we run out, I try calling, shocked to still hear a message saying they'll be out of office in October. After emails, texts, calls, and Facebook messages, I finally get through with about a day to spare, and they barely get my prescription in on time before a weekend, the new years holiday, etc. After the third time going through this, I started seeking other vets, but needed one last script before the new vet would take over. I finally got through and spoke with the vet who agreed to the final prescription, but said I needed to get the cat an annual physical (typical corporate attitude/ get the client to pay as much as possible before doing the necessary service). When I arrived to pick up the pills, there was no communication or intentional miscommunication between the desk and the vet, so they tried to rope me into an immediate appointment, which I turned down, and they asked why. Reluctantly, I told them that I'm switching vets and was just here to pickup. The situation escalated, tho, and the desk said I'd need to speak with the office manager, who was confrontational. Among other things, the manager said they couldn't update the phone system because it hadn't been approved by the corporate headquarters. I was so disappointed in this vet's services. Firstly, they should have sent an email to clients stating that the office had been purchased, there were staff changes, and the phones were broken, but there was nothing of the sort. Who wants to deal with new personnel you've never even heard of or been introduced to? Very unprofessional. On top of which, the staff was rude, the manager was confrontational, they repeatedly tried to price gouge me on appointments and pills, I couldn't get them on the phone for 6 months, communication is nil, and so on. Generally I'd say that the corporate atmosphere is incompatible with doing a good job here.