I would first like to say that the two stars do not have anything to do with the friendliness of the staff. I found the staff kind, professional, and accommodating.
However, I am giving this salon two stars because of the quality of my cut and color especially when compared to the price. I asked for a shoulder length haircut with the ends dyed rose gold. The total cost for everything was around $350. The total would have been a little less except they charged me $20 extra for having thick hair (which I guess some salons do, but it is especially annoying for people who were born with thick hair.)
My haircut and color was done by the top (I forgot the official title) stylist. I realize that fashion colors are quite challenging, however my stylist told me that she had already dyed two different customer's hair that color this week, so I expected it to look a lot more like rose gold than it did. For about an hour after the salon my hair was close to rose gold, but my color quickly turned out to be a kind of orange/red vaguely pink color. This color completely washed out about a week and half after the initial appointment. If it was just the color that was off perhaps I would have given this salon more stars, but it was in combination with an unflattering haircut that was really disappointing.
I expressed to my hair stylist that my face is quite round, so it is important to me that my haircut does not emphasize this shape. I really had a great time talking to my stylist and she was so kind, yet the haircut was just not flattering. Perhaps she was not equipped to deal with thick hair (which is why I was charged extra and the haircut was disappointing), but I really would have appreciated being directed to someone who could deal with thick hair so I could end up with a more decent cut. I recently had my hair cut again at a different salon, and they were able to reshape my hair to appear more flattering.
At the same time that I received my haircut and color my friend also asked for her hair ends to be dyed silver. She has naturally black hair and when she left the salon her ends still looked black and not silver. Her stylist told her that the black would wash out into silver over the next couple of days. One week later, my friend found one single grey hair in a mix of black. They offered to re do her hair color for free but my friend declined the offer because she honestly did not think it was worth it. My friend paid around $250 to have her hair look the exact same as when she walked in.
Overall, my experience at this salon was definitely not horrible by any means, but it was certainly not worth it. read more