I had an amazing experience at Swella Braid Bar Atlanta! I was able to get a last-minute Saturday appointment, and the booking process was easy and detailed. I booked waist-length knotless braids with ombré hair and appreciated how thorough they were in confirming every detail before, during, and after the service. Cheyenne did my wash and blow dry, and Kennedy braided my hair. Both were kind, professional, and efficient. The salon was clean, comfortable, and offered thoughtful touches like drinks and laptop tables. My entire appointment took about 6.5 hours, right on schedule, and my braids turned out beautiful! While Swella is pricier than some options, the quality, organization, and overall experience made it well worth it. Huge thanks to Cheyenne, Kennedy, and the entire team--I'll definitely be back! read more

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I went to Swella yesterday for the first time after sitting on the fence about it for a few weeks. The salon atmosphere was clean and inviting, the service quality was great. I got med boho knotless braids from Kayla and I'm super satisfied with the results and will be back again. They provide the hair. Light use of gel/products, quick braiding, clean parts and techniques, Wi-Fi, lap desks. read more

I had a great experience at Swella. I checked in and was taken to a shampoo bowl and had one of the best shampoos of my life(shout out to SheQuita)! Then Kylah gave me some great cornrows. Free parking, water and some popcorn were offered. I may have found my new braid bar. read more

If I could give less than 1 I would. This shop changed $175 for 4 braids which included blow dry and detailed my granddaughter has a lot of hair I do agree. The price I paid for 4 braids would've never been that much in Las Vegas. The parts are cracked, very big braids and they're coming loose. I'm a very dissatisfied client with the braids done. read more

So you need to come here and get your braid life!!! It can't get any easier here... booked online, paid my deposit, and received my text alert. AND I BOOKED LAST WEEK!!! I know someone is feeling me when I say this is what we NEED! You"ve been to the nail bar... well this is a braiding bar... complete with shampoo options, wifi, laptop tables, multiple stylists, hair included, good music in the background, friendly staff, good prices, and good vibes.. I can't believe this hasn't come around sooner. We need one OTP too!!! Come get some of this! read more

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This is not luxury. I got small extra boho knotless. Despite being a braid shop, only one braider works on you. So when that one braider is late, you start late. My appointment was at 9am. Both the person to wash my hair and the braider were late to the appointment. My hair did not touch water until 10am and the braider didn't touch my head until 11. That is not luxury. Despite a shop full of braiders, she was the only one to touch my head. She was nice enough but she took sooooooo many breaks. I was in there from 9am to 9pm. That is not luxury. At some point, the ceiling started to leak because I think a club is above them. That is not luxury. I paid for 100% human and the hair in my head is definitely a synthetic blend . The extra boho is no where in sight. On top of $700 I'm paying, the braider made a point to ask for a tip which is her right but still . . . That is not luxury. So at the end of this ordeal, I left feeling kidnapped and robbed. I do like my hair but my advice is to not go here for luxury. Go here for convenience and nothing else. Don't get no extras because its not worth it. I will never be going back. read more

I've been to Swella three times in two months, and every time the experience changes, so lack of consistency is one of the reasons I downgraded to three stars. The physical plant is nice, it's conveniently located to me, everyone is polite, and the music is good but not so loud that you can't get work done. The first experience was perfect; I was in a chair immediately, some minor confusion over who was going to do the braids was quickly resolved, and Ayana gave me exactly the pattern I needed. The second time there was some screwup with the booking system, which is kind of messy anyway, so I waited over an hour to get in a chair despite being on time and having the first time slot of the day. The braider did not pay attention to what I said so had to re-braid the front three times to get it right. The third time was like the first time, but the braids were way too thick, so they're not doing what I needed it to do. I took away a second star because they're doing too much. I can't tell if they're having teething troubles with their business model or they're gatekeeping because they just don't want to provide certain services. In early August, you could book a braid takedown online. In late August, you had to call to schedule a takedown. A week later, takedowns are only reserved for members. They don't explain how their membership works, how much it costs, or what it covers. Put your prices and terms online; you can't be coy and mysterious about how much a membership costs or what I'm getting in return for membership fees. read more

I had a decent experience when I received services to get medium knotless braids. The stylist was professional, nice and quick. I paid for the expedited service and they didn't have a second braider available, but the one braider finished pretty quickly. They refunded the cost for the expedited services and I just knew I had found a new place to get my braids done. Then I booked a maintenance service to get the perimeter redone to refresh my edges. I arrived about 30 minutes early and I was okay waiting until my appointment time. I was coming straight from the airport and was scheduled to leave town the next day. After an hour, the stylist started taking down my braids. Halfway through the takedown, she asked my name and if I had an appointment. I was confused at why she was asked this seeing that I checked in at the terminal over an hour ago and no one questioned if I had an appointment or not. After some deliberation with Dominique, I was told that they did not have me down on the schedule. They asked if I had an email confirmation and treated me like I showed up unannounced. I told them I did not have an email because I had a text confirmation from Dominique. During this time, Dominique never addressed me directly though she was less than 10 feet away. How strange! The young lady who was taking down my hair was very nice and she tried to find a solution by seeing if another stylist could do my refresh. At first, I thought we could pull it off, but I then realized that I wouldn't make my next appointment across town if I stayed around for the other stylist. I had already lost about 2.5 hours with over an hour wait time and then them trying to figure out my appointment. So, I just asked them to take it all down and I will figure out another plan. In the meantime, I contacted by stylist and asked if she could take me later that night because I was leaving town the next day. She agreed and saved the day. I left her salon at almost 11pm. I was asked to reschedule braiding services and I have no plans of doing so. This was Dominique's mix-up that greatly inconvenienced me and not one time did she apologize. Nor, did they discount the takedown. I still had to pay the full price with no acknowledgment of their wrongdoing. As much as I want to support this business I will never go back. Great concept...poor service thanks to Dominique. read more

Gabriella was amazing and such a sweet spirit. Ayanna shampooed my hair and was really nice as well. I was assisted the moment I came in and was promptly taken for my shampoo, blow dry and braid. The atmosphere was really chill. I was able to work while being serviced. The appointment didn't take as long as I thought it would. I received the knotless medium braids. I will definitely come back for my braided styles to see Gabriella. I recommend Swella Braid Bar. read more