This year is the second time I have had The Dent Center repair my car due to hail. I am very pleased with the service. Bryan, the contact person, is very friendly and professional and always quick to respond. They dealt with everything concerning the insurance. There were no "surprises" in dealing with them. I feel very comfortable with the company and have no hesitation about using them in the future. For a nervous Nelly (me) it was a pleasure dealing with them. read more

The work done was good what made it not a five is that the question I had was passed along and explained to me as if I was dumb. I just needed clarification. Customer service is what needs to be worked on. read more

Had Alex come to door for 3 days straight telling us about the hail damage... we finally agreed to have our truck repaired ... he told us that when our truck was returned we would also get $500 cash as a thank you for doing business, apparently that was a promotion they had. I received a call from Insurance adjuster who told me that our hood would have to be completely replaced and painted... received our truck and 1. no $500 cash 2. our hood is the same one and the chips in the hood were like colored in by what appears to be marker! the check from the insurance was over $6k which included the hood replacement and paint... so where is the difference from the work that was not completed. I have a copy of the quote and a copy from the Dent shop showing the same amount. I was told I would get a call and nothing I called Alex who said would call me back and nothing yet! very disappointed will not refer my friends here of whom were already willing to have repairs done as well. Hopefully someone calls read more

I recently had the pleasure of utilizing the services of The Dent Center to fix the hail damage on my car, and I cannot recommend them highly enough! From start to finish, my experience with this company was exceptional. Firstly, the staff at The Dent Center were incredibly friendly and knowledgeable. They took the time to explain the Paintless Denver Repair technique they would be using to fix the hail damage on my car, and I was impressed by their expertise and attention to detail. The actual repair process was quick and painless, and the results were absolutely amazing. The hail damage on my car was completely removed, leaving no trace of the damage whatsoever. I was amazed at how great my car looked after the repairs were completed. But it wasn't just the quality of the work that impressed me - it was the overall level of customer service that really stood out. The staff at The Dent Center were always friendly and professional, and they went above and beyond to ensure that I was satisfied with the work they had done. Overall, I would highly recommend The Dent Center to anyone in need of hail damage repair. They took before and after pics for me. read more

The Dent Center - My car. - Body Shops Near Me - Addison, Texas

Worked with The Dent Center to get the hail damage dings from my daughters car. Was told I would not pay anything more out of pocket other than what my insurance had paid me. They would work with the insurance adjuster to hammer out any other cost they may incur. The whole process took about 3 weeks, but that is due to them having to get the ok to work on the vehicle from the insurance adjuster. The car came back and they got all the hail dings out. They even were able to remove the dents in the metal window panels. Overall I was very satisfied with the end results and am glad the car looks new again. I highly recommend this company for hail damage on your car. One side note, they only take cash or cashiers checks. They don't take personal checks or credit cards, so please be aware of this. Overall, I would recommend and use again if needed. read more

I highly recommend The Dent Center! I was blown away by Brocks attention to detail and respectful customer service. He kept me informed, followed up and updated me through the process. On top of that, while my car was being repaired, I was able to use their car to help promote their business. When it was time to pick up my car I was shocked to see the dents gone and my car washed and cleaned. I'm definitely a happy customer and will recommend! read more

Seamless experience with The Dent Center! They took care of everything from pick up to drop off. Excellent customer service, David was very conscious and responsive to my wants and needs on both occasions that I have had hail damage repaired on my vehicle. Two thumbs up to The Dent Center Team! read more

I had only had my Cadillac XT6 about two months when it was damaged by hail. I was devastated. Didn't know about dentless repair. Then the Dent Center that was recommended to me quickly came and got my car. They kept it for three weeks. They brought it back and they did a good job on the hail damage. Looked great. But I know have a scratch on my car and paint chipped on my hood and some articles that were in my car are missing. I contacted them and they told me that the articles were in my car that maybe they fell on the ground. Now after that response I can't get anybody to answer my texts. They also replied that the paint chips were preexisting and they were not. I don't have pics to prove it but they seemed bothered by my complaints and did nothing to reconcile the situation. I don't reccomend them if you want your car and it's contents taken care of cause they had no concern for my things after being paid 11,000.00 from my insurance company. For that kind of money I should be able to trust these people and get better results. read more

We just had the last of 4 cars returned from getting hail damage repaired. 1 car was totaled so it was not fixed by our choice. The other 3 cars came back and they all look great. I was very pleased with the service we received. Everything was easy from making the arrangements, to pick up and delivery and the rental they provided. I will definitely use them again if needed and I will be recommending them to anyone who needs hail damage repair. read more

Here is my experience with The Dent Center. My daughters vehicle had hail damage from a recent storm. She contacted David and he came out to review the damage. First of all, when he asks how much the insurance said they will cover, DO NOT TELL HIM!! Only ask for an estimate if you consider using them. Do not sign anything!! He tells you "PAY NO DEDUCTIBLE". My insurance already deducted the amount from the claim amount. So, you still pay deductible. It's been 1 week since they have had the vehicle and I have to call to get status. I call my insurance to find out they requested another supplement for the additional repairs. My initial insurance estimate was $9k and now they requested an additional $7k. Are you kidding me!! I wouldn't suggest using them. Also, when I called the 800 #, the lady who answered the phone and gave me information, when I asked if I can cancel, she said well.you signed the contract. She also said well, you pay for insurance through out the year for situations like this. Really!?! IF I COULD GIVE NONSTARS I WOULD. LET'S SEE HOW LONG THIS WILL TAKE TO REPAIR..... I WILL BE BACK TO POST WITH PICS. read more

This is the 2nd time in 7 years I've had hail damage. Both times James and his team made our vehicles look as if nothing had happened.

We had hail last month and our 2022 Pilot got some dents. We were searching for some places and David appear on our Door. He was not pushy but really answer all my concerns when it came to insurance processes. I was really content with our conversation and glad we went with the dent center to fix our 2022 pilot. Don't get me wrong. I checked and rechecked the reviews and it was another reason I went with DC. They provided a rental brought it to our house and was always in communication when it came to updates on the car. The car was restored to its original conditioned . Thank you! read more

So, we got a little dent in a rear fender and took it to The Dent Center for them to take a look at it, and they fixed it for me while I waited and did great work. Now we know where to go for hail damage or for minor dents and dings. read more

Both our car and truck were badly damaged by hail. We received a card from The Dent Center. I researched the BBB and on line reviews and felt comfortable to meet them. We were blown away with what they offered us. Pick up our vehicles, provided a comparable loaner, with toll road use and waived our deductions. They met every commitment and deadline set and worked with our insurance company. Our vehicles look brand new! The staff was outstanding and great communicators. They prove there are still companies with integrity. read more

Worst experience with this company. Hail damage was repaired, however the interior & exterior of my car was damaged during the process. I had to leave my car multiple times to replace plastic panels, scratches made from negligence, console was ruined, car mat was ruined, and my car smelt like a man that hasn't taken a bath in days, and my car still smells! Owner Marc lied, and said he would take care of the issues which he did take care of some. Every time I came back to pick up my car the repairs on the bumper weren't done, but had over 60 plus miles put on my car? Ended up leaving my car there 3 separate times a total of a month, because every time I came to pick up my car there was more damage done by his employees negligence. They got almost $9,000 from my insurance company and damaged my car and refused to fix some issues.The owner offered me a gift card in place of repairing what was left damaged. If you want a company with zero integrity and negligence for your personal property, then take your car here. read more

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Definitely recommend Dent Center, the communication is great and it's hassle free, they left my 2022 bronco looking amazing! David and Bret were very helpful during the whole process! read more

04/19/2020,hail storm attacked arlington area, like a lot of car,my car get at least 30 dents. The follow day, I find out this flyer on my car, that flyer is from The Dent Center,I called them and they came afternoon, they cover all my dedication fee 1000dollars, and bring rental can for me and took my car away to fix, after 5 days , they bring my car back. I check my car from head to the end, NO DENT at all, they clear all dent away, they doing perfect job!!!!also I left my wallet in the rental car, they drive all the back to return it to me. What a good service!!!! read more

The Dent Center - Body Shops Near Me - Addison, Texas

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I almost missed it! When a sales guy knocked on my door, I almost didn't answer. I'm glad I did! David told me that he could help get my hail damaged Excursion fixed. I was really skeptical at first because I had never heard of a salesman offering hail repair. It had been a few months since the storm, and I actually had received a repair quote but the insurance company low-balled the estimate, and the body shop I started with didn't seem to know what to do with the low number. David said it would be no problem. The Dent Center helped with my deductible and David asked me if I needed an SUV while they repaired my truck. I was surprised because I don't have rental coverage with my insurance, but The Dent Center took care of it anyway! The postcard he gave me said "Hassle-Free Hail Repair" and they mean it. They picked up my truck and dropped off a large SUV to fit my family. They immediately determined that the insurance estimate was way off, and negotiated with them to get everything fixed on the truck. When I got it back, you couldn't tell it had ever been damaged. I was amazed by the quality of the repair, but mostly by the level of customer service. They were easy to contact when I had questions even after the repair. Since that first storm, I've had to have damage repaired a couple more times, and The Dent Center has taken care of me every time. I've referred friends any time a storm comes through, because I know they'll get great customer service and a car that looks brand new when they're done with it. I'm so glad I didn't let my skepticism keep me from getting my vehicle fixed that first day when David knocked on my door. If you've gotten a door knock or a card from The Dent Center, you won't find a better experience. read more

The Dent Center is absolutely amazing to work with! I took my car there to fix some dents and bumps from and earlier accident. The service is top notch, they communicated with me consistently giving me updates on my car, very professional! Not to mention, they practically made it look brand new! Marc also made sure I was comfortable and aware of what was being done to my car the whole time. I had my car back in less than a few days. Will be going back for future repairs, absolutely 110% recommend!!! read more

Had the worst experience with The Dent Center in Addison. Hail damage was repaired, however the interior of my car was destroyed. I had to take my car back multiple times to replace plastic panels that they scratched and damaged when they popped them out to repair hail damage.They damaged my hood. It had chipped paint on top of the hood as if they dropped tools on top. The inside bottom of my hood had paint damage and dented metal teeth around the inner edge. While replacing my windshield perthey scratched the paint off the top edge of car where the window sits. They also tore off plastic edging around the windshield. Bumper had a gouge and scratch. My beige leather seats had a black film top to bottom and leather seat had tears on it as well. They had no clue how that could've happened." If I had to take a wild guess it's that dog they keep in the shop. You can clearly see the pattern of tears on the leather look like claw marks. I have no pets. My car was full of dog hair front to back when they returned it to me. They returned my car to me with all of this blatant damage and they tried to get away with it. While they did most of the repairs it was not without hassle. As I write this review I have one more issue with something bulging out of a plastic side panel but this point I'm gonna just gonna cut my losses. I refuse to take my car back to that shop to get the issue corrected. By far the worst, most stressful experience ever! I recommend you take good photos and video of your car inside and out where ever you decide to repair it. They do it to cover their backs and you should too! read more

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Sales rep came to my door last year regarding hail damage. I thought it was great that they would pick up my car and drop it off at their shop. When the work was complete, I discovered that their shop was almost 40 miles away. I looked at the initial agreement and couldn't find where it specified the location. Guess I should have asked, but I would not have dreamed of them taking it that far and would never have knowingly sent my car that far for bodywork. I drove to Addison to pick it up and have since driven back twice to have things corrected. They did a shoddy job. The lift gate was closing unevenly. The hood was touching the body on one side because it was re-installed poorly. They fixed those items, albeit not to the highest quality, but I'm still finding things that aren't right. The body of my automobile will never be the same. Wish they had never laid a finger on it. Lesson learned. Don't trust anyone. Check them out first! read more

I found the dent center because a rep by the name of James came to my neighborhood and approached me after seeing my car which had lots hail damage at first I was a little skeptical because it sounded too good to be true but after doing some research realized it was a reputable company. I set up my pick up they came to my house dropped of the rental and picked up my vehicle very easy process. Their customer service is excellent and they fixed my vehicle in a week which I thought was a fast turnaround. My deductible was waived and I paid nothing out of pocket. My vehicle looks great. read more

Thank you so much to Terry, Holland ,Brandee and the technician who fixed my car. The customer service and quality is number 1. The office staff being friendly and understanding of concerns to my now once again beautiful vehicle. I'm so thankful I found them... or they found me. Thank You read more

This is the second time we've used the Dent Center for hail damage on our vehicles. The process from beginning to end was seamless. Bryan and his team are very easy to work with and were able to accommodate our needs for rental drop off and pickup. They handled the insurance claim process with our insurance company directly. No money out of our pocket and little trouble on our part. I was so happy to have my car back in less time than quoted and cleaner than I left it! I will definitely use them again and continue to refer people their way! read more

This place is top notch!!! i am So impressed with the job they did on my car.. and it was so quick... Thanks Again Guys!!! read more

So the dent center guys came to knock on my door while I was away and left a card with my husband, a few weeks later I noticed I had gotten hail damage on my car & that's why they had stopped by! That night I was panicking not knowing what I was going to do since this was the first time I would have to file a claim but,. From the very first call that was made I felt very comfortable & everybody was so helpful! Everything was so easy & effortless , they made it seem like nothing ever happened! I will definitely recommend the dent center to my friends & family! You guys rock! (The most important review: my car looked as good as new) read more

The staff are fantastic! The company came to inspect my truck and the next day they brought me a rental and picked up my truck. I love door to door service! They also cleaned the truck inside and out. I am so impressed with this company. The repair also has a 10 year warranty. Who could ask for more?! read more

Dent Center is great. They managed to fix extensive hail dimples on my car, take care of some minor collision damage, and fix an unrelated side dent without costing more than my insurance was willing to pay. Their free rental car was a great help too. I would have given a 5-star rating but my car needed an unexpected fix after the sunroof was put in incorrectly (they fixed it right away though). I'd get my car fixed there again. read more

This David person promised my husband and I that we would not have to pay out of pocket for any damage. Here we are with work that isn't guaranteed or certified with a cracked windshield. My husband reached out several times for him to fix the windshield which he assured us would be included with all the damage that would be repaired beforehand. Turns out that was a lie. You're better off just going through your insurance company. Don't waste your time with these people. read more

Mark and his team did an amazing job on repairing my Mustang after McKinney was bombarded by the hail storm April. They came to my home, did the estimate, brought me rental and did a fantastic job on the repairs. Bravo Zulu to the Dent Center team. read more

Would NOT recommend this company to anyone. After sending my car in for hail damage repair, they REFUSED to negotiate with my insurance company to keep them from totalling my car!! So, after getting my still damaged car back, I called The Hail Repair Center in McKinney, who negotiated with my insurance company to ensure I would get to keep my car. HRC performed QUALITY work & helped me keep my car. read more

This was a hassle free experience. From Brian knocking on my doctor explaining the process to seeing the finish result, it was painless. The company dropped off a rental at my house and my insurance company kept me in the loop from day one and handled all the paperwork and payment through The Dent Center. I was told that the job would take about 13 days but I was told that my car was ready in seven days. When I got to car at the shop, the dents were gone! Great job! Plus, my car was washed and detailed inside and out! Way to go over and beyond! read more

Just knowing they cared and were very personable was important. I know they had to deal with so many people at once due to the storms that went through the area. I could tell they were working around the clock to get us all back into our cars. read more

They kept my car for six weeks and when I got it back it was trashed inside! After 6 weeks and almost $9,000 from my insurance company....you think it would look brand new! I have body repair shops do awesome jobs in 1 1/2 weeks for $1600.....and these guy could not do in 6 for $9000. They will rape your insurance company!! read more

BAD EXPERIENCE!! I am getting the run around to get the work completed!!! Save your time and money The employes of the dent center appeared at my door, even with the NO soliciting sign, I agreed to let them take my truck and fix it using the insurance write up. They took my truck with the quickness, removed the dents and returned the truck within 4 days. When they returned the truck, I informed them that they did not finish all the work that was in the quote. I was told by the guy dropping my truck off to my house that I would have to contact them later and bring my truck back to see what they could do. I went to the dent center, had my file pulled, and was told that I would have to make arrangements thru Pro Touch to have the additional insurance work completed. Over the next couple of weeks, I called Pro Touch several times and left messages to schedule an appointment, but no one returned my call. When I finally get in contact with Pro Touch, they completely don't know what I'm talking about, and told me they would have to keep my truck several more days. I call back to The Dent Center, and they called to schedule me an appointment, which I arrive at the appointment only to be told to return another time because they had paying customers to attend to first. Very bad business!!!! I am contacting my insurance company to inform them about this place not completing the work but excepting the payment. If the job could not be completed, it should not have been taken, and the insurance company should not pay for work not completed. Not happy at all, and I have to waste my gas and time again this afternoon going back to wait to see when Pro Touch can do the remaining work that the dent center was paid for almost a month ago by my insurance company. read more