My dance studio recommended the The Dance shoppe and all I can say is zero customer service and absolutely rude. I went there once before during the weekday to pick up a leotard for my daughter and experience was just ok . Today, I came on a Saturday, the whole experience including their "customer service ," was horrendous.
My daughter tried on two leotards.
Both leotards came in plastic bags, and when the associate gave me them, one plastic bag already had been ripped open . After my daughter tried on the first leotard we decided that it would probably be the best fit and the other one was going to be too big. So we didn't bother opening the leotard in the other plastic bag.
After we decided on the first leotard, we went up to the register to queue up to pay for the leotard, still having both leotards in hand.
My daughter being an excited and inquisitive young child , kept wanting to look at some of the hair clips and accessories that they have in the front of their store . The young lady behind the counter, kept glaring at us because my daughter as if age was going to try to take one of $1 dollar clips . As we are standing in line to purchase a $30 leotard.
Then the associate calls me away from the line that I'm waiting to pay in and says " can I help you with anything?" I look at her very curiously and confused as I was just waiting to pay for the last 4 minutes in the other line. She never helped me or asked me for help that whole time and just kept glaring at my daughter and I and now she takes me off of the line, to ask me a silly question she already knew the answer to. She then responds "Oh yeah, you have to go back over there in line ."
What was the need for that? She was making a statement and that was very disrespectful and rude. Clearly she had seen me when I came in. The other associate gave me the two leotards for my daughter to try on, and she watched as we went to the fitting room, and was waiting in line to pay . She never bothered to ask us for help, as. we were waiting in line for four minutes then takes me off the line to ask if I need help in a rude manner. I was very confused by the interaction and her lack of customer service and just overall rudeness.
When I did actually get rung up by the associate who was ringing up at the register" Iliana." She was not very friendly told me my total and then just rang up the leotard . Mind you the one we selected was the one with the ripped open plastic bag . She didn't offer me a bag to even put my purchase in and said I will email you the receipt . The other associate continued glaring at me acting like I was a criminal . I purchase something from your shop. You offer me no receipt , and will allegedly email it to me only .Who knows if that's going to happen or not . I then had to beg for a bag . Was I supposed to walk out of the store , where you have just been glaring at me the whole time , treating me like a criminal with no bag, no receipt , and a leotard in a ripped open clear plastic bag ?? NO THANK YOU !
The sad thing is the people that actually do steal are the ones that you are NOT watching and the ones that are actually hard working individuals that are giving you their hard earned money are the ones that you're watching vigilantly. Just to let you know criminals come in all shapes, colors , and sizes, and do not only come in one skin color.
Needless to say, I will be taking my hard-earned money somewhere else. I will never be shop at the Dance Shoppe again. I will let my dance studio know who referred about my horrific experience and I will let all my other fellow dance moms also know not to shop at your studio ! I hope you train your associates better, they're racist and horrific customer service practices need to stop. read more