The customer service was amazing. I'm a bad customer because I don't remember gentleman's name who helped me but he took his time helping me get my first pairs of pointe shoes. He explained everything I needed and why and how to care for my shoes. I can't wait to face through these shoes to get new one and see him again. read more

Capezio Dance - Shoe Stores Near Me - Riverside, California

Came to look at shoes they had here after being recommended by a friend. The old man with the white hair who works there is really rude. Instead of being helpful, he berates my pregnant wife because she was simply looking at a style of shoe she saw on Amazon. He goes on being really rude to both of us instead of actually being helpful saying that looking at Amazon is not appreciated. Little did he know before he came over I was telling my wife that Amazon typically has lower quality stuff, but as soon as I heard his tone I no longer wanted to purchase anything from there. There is no sign anywhere in the store that states looking at Amazon or online is not allowed. At no point were we ever rude to him. . We have actually shopped here before for my nieces, even my wife shopped here when she used to perform in dance years ago when she was in high school! We will be telling everyone at the dance studio not to shop here. read more

The Owner Marty fitted me for pointe shoes and I couldn't have asked do better service! It was my first fitting so I wasn't sure what the shoes were suppose to feel like when trying them on, Marty explained everything he showed with the inside of a pointe shoe looks like to better explain the importance of each part of the shoe he explained how it should feel and was so attentive. He used to make pointe shoes so he knows everything one would possibly need to know! He helped me get the perfect shoe so that I could get over the box as well as possible. If you're looking for a place to get fitted, find high quality ballet fits, or just spend hours debating what leo you should get, this is the place. I'm telling you everyone was so kind and helpful and not like many places where they give you attitude. Marty goes above and beyond, you are in good hands! As somebody who started ballet later than most I can proudly say they'll help you wherever you're at! read more

Great selection. Helpful and friendly staff. I got exactly what I needed for my toddler's dance class.

Marty was kind, patient and so helpful. Have gotten points shoes multiple times for my daughter now and he has gone above and beyond.

Black Friday Deal $9.99 Ballet Shoes not honored. When i inquired about the deal, the female worker scoffs and points to a tousled shelf of less than 10 out of box ballet slippers and says: Those are the only $9.99 ballet shoes. Nowhere on the advertisement does it say "select ballet shoes" or ANY other disclaimer. She gave no explanation and declined to honor their own advertisement. They sent no correction email. Nothing. I want to support local businesses, but it's moments like this that send me back to shopping online. read more

Warm and welcoming, Marty is very knowledgeable and is committed to serving the dance community of Inland Empire

Totally lost my business, I've always shopped here for many many years, I'm a believer is supporting small businesses and the owner is always at this location. Today I went in to buy my daughter jazz shoes ( drove 20 miles for I moved) I asked if I could buy 2 sizes since my daughter was in school and could not try them on, and return the pair that doesn't fit. I was told I could but it would be for store credit $40... common.. I know they guy who was there was the owner... how about showing a loyal client some grace when I clearly told him the reason for buying 2. Needless to say I won't be coming back here... years of being loyal I'm done. Doing a nice deed goes along way in business, as I'm a business owner myself. R read more

I paid for shoes that were to be shipped to the store. The shoes were never shipped to the store and when the bank contacted the store the manager said I left with the shoes. So they just took my money and said suck you! T Never do business with them not ever read more

We really needed a particular leotard for my 4 year old and they didn't have it, however I just bought something else to accommodate the need. While I'm looking around she starts to need to go to the restroom. They wouldn't let my 4 year old use the restroom. That's really bad customer service. They tried sending me to Best Buy- where I was not a paying customer. Even though this was delivered in a nice tone it was plain insensitive. read more

Amazing service and well stocked. Truly need more of these style stores The owner was very sweet on the phone too with directions.

My daughter earned her first pointe shoes and all the girls (6 of them in total) were fitted at Capezio together. They made the girls feel very special that day! As a parent, I couldn't be more pleased! I was very impressed with the fitter's knowledge and attention to detail with each pair of shoes. This is the place to go if you need anything dance related. They have answered every question I had over the last 2 years since my daughter began ballet and on this particular day I knew that my daughter was in the best hands for this next step. I am just now learning how much goes into pointe shoes and how important it is to go to an experienced fitter. We are very pleased!!! read more

Capezio Dance - My daughter earned her first pointe shoes! - Shoe Stores Near Me - Riverside, California

Came here with my daughter the evening before her Pre-Ballet trial class. I requested for pink leotards. When I mentioned the class level and the school, Megan (?) offered to call the studio to verify, as she believes it's white leotards that my little one will need. Her hunch was right. Megan helped us find the right fit of shoes and several leotards to try, not rushing us at all, even though it was almost closing time. Her pleasant customer service is such a breath of fresh aIr. read more

I went today to go shopping for jazz and ballet shoes for an upcoming performance. Dahlia and Marty helped me out as I was looking for my dance shoes. Loved their accommodation and had a great experience talking about dance and the dance studios around here and the La area. I haven't gone dance shoe shopping in so long and had a great experience and missed it. They delivered an excellent service and luckily had the shoes for my size and the colors i wanted. I got a black pair for jazz shoes and two pairs of ballet shoes, black and white. I found what I was looking for in this scavenger hunt. I will definitely come back here and shop again. And would recommend anyone in the inland empire area to go shop at this store. These shoes are investments for me as I am seeking to do dance as a career and is also my passion. read more

Always have what we need and they will order it special if they don't. The gentleman is friendly patient and kind.

I love this store! The staff are always friendly whenever I've gone. The store is also very clean and organized which is great.

Purchased tap shoes for my daughter and she loves them! Great customer service! Great selection! Good quality products!

Great place good prices been buying here for years I have daughters that dance and this is the place for them to get what they need. Clean and very organized. read more

My go to dance store for my daughter- always receive friendly service and find everything I need very quickly. Would recommend to all mom's who don't know much about dance attire and shoes. read more

No idea why people are commenting about Capezio's customer service... I have been going to this dance store since I started dancing almost two decades ago, and have NEVER had a problem with customer service. The owner is usually the person at the front desk. He is very friendly, helpful, and knowledgeable about everything he sells. I noticed a comment about the return policy, but the customer is notified AT THE TIME OF PURCHASE about the return policy, so the purchase is made at the customer's discretion. Also, if I recall correctly, there are paper notifications on the checkout desk about the policy. Capezio is the best place in Riverside county to purchase any dance wear or accessories. Love seeing small businesses thrive! read more

I come to this place for all my daughters needs regarding dancing supplies. They are always helpful and give great costumer service! The gentleman didn't even ask my daughters size and just knew what size she was. He knew all the local dance studios and what they like. We will be back :) read more

Capezio Dance - My daughter is very satisfied! :) - Shoe Stores Near Me - Riverside, California

I would be willing to pay the higher prices, to support smaller businesses like this, if the quality and customer service is worth it. Unfortunately not the case here so I will be shopping elsewhere. read more

We've been coming here for over a decade for all of our dance & theatre needs. Our daughters agree this is the best place in Riverside and surrounding cities even! Knowledgeable staff is so important and they're always so helpful. read more

Best costumer service ever! So clean, so nice, very well organized. Love this place, we been coming here for years.

Love this store! My daughter started ballet and they were very helpful and I got everything I needed.

Be aware all purchases are considered final sale!!! No full refunds but only store credits. Even if you bought new arrivals they still would not accept any return for unworn and unused items even with the receipts!! Bought something and realized we no longer needed them because of class cancellation. Went to return within 24 hours of purchasing but they refuse refunds!! Owner said we did this way for decades. Wow! Basically once they got your money this is it, no customer service or being reasonable at all. Never ever shop here again! Robbing mindset! read more

Forgot the name of the owner, sorry! But he is a really nice and personable guy! Everybody at our dance studio goes to him for shoes because he keeps tons of them in stock for us. Huge relief because we dance moms know how "conveniently" a child will lose a shoe or two before competition, lol. read more

I went to buy my daughter her ballet outfit yesterday. The store is located in a strip mall, and we didn't have any problem looking for it. The selections were organized and the guy who helped us (I think he's the owner) was very kind and helpful. Before I went to the store, I was thinking of buying online instead, thinking it would be cheaper that way. It turned out that the price is the same in this store. read more

Great selection but they can easily sell out of a product that's in demand (i.e. Specific designs of shoes or leotards). Good customer service ev n though there's typically only one employee when we go. Very reasonable prices when compared to online. I like their little toddler outfits- super adorable. Also quality products. read more

Very disappointed. Took time off of work on a Friday afternoon to go get dance shoes needed for my daughters recital. The sign on the site and on the door state that the operating hours are 19am-7pm. Walked up to the business at 4:45 pm and it was pitch dark. No note on the door or anything. We called and left a message and no return call. We even went to the Burlington next door thinking maybe someone stepped out for a minute. Nope a hour later still pitch dark. I understand things happen, but a note on the door or a call back would have been the right thing to do. The business missed out in a $100 in purchases. Complete waste of our time to go across town on a Friday. Total disappointment! Take your business somewhere else. read more

I could not ask for better customer service. The store is cute and small but it is local and you can find the dance items you need here. Bought my daughter all her dance shoes that she needed and her new dance bag. Would go back read more

Poor service and a small selection. I have been to the store a few times because it's convenient for me. I would rather travel the distance for better customer service. read more

Although when we walked in it was busy the staff were amazingly friendly and helpful! I would rate 5 stars except I felt like the selection was a bit thin... Must be a popular size but almost all the youth medium outfits were missing :( There seemed to be a BUNCH of youth large and intermediate child but medium was almost nowhere to be found in the two piece dance wear section... We finally found something that fit and went home with that. read more

Capezio is our local store for all things dance. We can drive 20+ minutes to a store that has items priced lower, but we do not get the same service there. Yes, we can get a lot of things cheaper online...but we can't try anything on or get advice there, so it's unreasonable to compare when it comes to most dance wear and shoes. 99% of the time we'd rather pay a little more and get good fittings, good advice, and good service at Capezio. The owner spends as much time as we need to fit my daughter in dance shoes - especially pointe. If you need good advice or a fitting, I recommend making an appt with the owner- it's very easy. We are very happy with their service and will keep going back. read more

Beware of using coupons here and believing that you will get that discount. Capezio is closer to me so I decided to go despite their high prices and since I had a coupon why not, right? Well I was wrong and they proved that twice to me. There were two different visits where I came in to use a coupon and both times I didn't receive that discount. The first visit I came in the month of my daughters birthday which Capezio would email you a 20 percent off your entire purchase coupon for that month of your dancers birthday. Well I ended up purchasing my daughter new tap shoes, ballet shoes, jazz shoes, a leotard and tights. I have Marty (the owner) my coupon when I was ready to pay for my items and he took it just as if he was applying it to my purchase. Come to find out on my receipt he only discounted one item off for 20 percent. I had already paid and confronted him about this and he came up with an excuse and didn't give me a refund for 20 percent off the items I should have received. Second visit I had another coupon $15 off your purchase of $50. Again they rang me up without giving me the discount. They took my coupon making me believe that they were applying the discount. There is also no returns. I will not be going back again. Discount Dance has much better prices for the same item. You can return and their always offering discounts and they actually do apply them to your purchase. read more

This is your one stop shop for everything they were very helpful in helping me with my daughter to get her dancing materials. I was in and out in less than 10 minutes. Highly recommended! read more

Marty is always exceptionally helpful, and the store is well stocked. Convenient, quick, and personable.

I had a really good experience here. They have a great selection of dance shoes. Good service and knowledgable about sizing and fitting.