I'm from Dallas visiting Houston and wanted to take my two year old here since she's been showing…read morean interest in cats. I love the concept and idea of a safe place for cats and us being able to play with them so we decided to take time out of our morning to check this place out. The cats were friendly, mainly sleeping but it was well maintained and looked like a clean and safe environment for the cats. The reason for my low review is due to the way the business is handling a refund which I thought would be simple and is based on a confusion with their staff members. Online, it states a reservation needs to be made so while reading the rules, we made a reservation. I signed the waiver for myself and my 2 kids and walked in first. I saw they had a 30% military discount and asked if I could get a refund and repurchase. I was told she couldn't refund but since it didn't apply online, I would be able to email them and request for the difference back. Ok, no big deal. I paid for the second adult in store since now I know, we get military discount. Fast forward, I email and they refuse to give a refund. They said online, they can't verify that we qualify for the discount which is why we can only get the discount in store. I find it extremely rude for them to continue to emphasize that discounts are not applicable to online reservation since their system can't verify it when they could just simply ask for us to send through email our ID to get the price difference back like many other businesses would. I could also send the receipt showing where they did already verify us in store and where the discount is applied in store. The employee told me I would be able to request a refund and if I can prove my eligibility, I feel like they should honor it. They did offer a complimentary visit but again, I'm from Dallas so with this bad experience, I'm not enticed to return or recommend this place.

I have seen cat cafe's and pug cafes like this all over social media, so my friend and I were…read morecurious after brunch while I was in town. We were not disappointed!! You first walk in and it is a small sitting area to switch your shoes (strange for those that don't have an Asian upbringing). It's a Korean company, and I think the front desk girl said something about it being the first of this specific company in Houston?? Anyways-- after you switch your shoes, you go inside and pay, like $20/hour to go hang out with all of these adoptable cats! If you are a first responder/teacher/student there is a small discount! You get 1 canned/bottled drink from the fridge and you get a few handfuls of freeze dried chicken to give to the kitty cats. All of their bios are on the walls, just read their collars or ask the front desk girl. TBH This was a well spent $20 for something. All proceeds go to the supplies for the care of these beautiful babies. There were like,20 something cats, but the space is big enough and they have a lot of those robot self cleaning kitty litter boxes so it does not smell strongly of cats at all! There are plenty of board games and books to read, there are plenty of places to sit and outlets for your phone or laptop. I fell in love with one cat named, "Rome" but I was unprepared to take him home to Dallas. TBH the only thing I didn't really care for was asking the front desk girl about anything-- it seemed like I was bothering her.

We decided that we wanted to go play with some wonderful cats and we found nine whiskers on S…read more Mason Rd. and all I need to say is run don't walk for this beautiful experience. For $18 you get an hour to spend with all the cats that they have in their facility and you can buy treats to give them and Special cat lollipops to give them Alex gave us all the rules and let us know everything about all the cats who are mostly up for adoption if you would like to adopt one. He was so informative and friendly, which made the experience even better The cats have lots of towers to play on and a hamster wheel and cat scratching stands around the room and there's plenty of places for them to lay down and hide and nap. There are places on the walls for them to layout on and lots of toys for them to play with. You must have socks on to enter the lounge and play with the kittens. We had such an amazing experience that I cannot wait to go back. This is a great place to bring children before you get them a pet to see how they interact with the animals. And again, Alex made this experience 100% better and every Business should have someone like him running their shop. I highly recommend that everybody go visit them and enjoy the kittens and the cats.

Dirty with a bad smell. Kids are running all over, holding cats down, staff not intervening. Most…read morecats sick with weepy eyes sneezing and coughing, lots of scratching like they have fleas. Will not return. 2 stars only bc they give you a water and they have discounts.

Great cats. Super sweet and loving kitties. They did move to Texas which is nice for us.read more

Best breeder in the Ragdoll business! I have 2 of Anne & Eric' s boys, Chief Sitting Bull and Doc…read moreHoliday Rides Again. Chief is Geronimo's som and Doc is Cochose grandson. Anne socializes her cats so well that they fit it when they come homr. I keep my kitten with me for atleast a week before introducing them to my other show cats. Anne you know I think you and Eric are great! Beth Berg

Over the years, I have adopted many dogs from Special Pals, usually large older ones. Every one of…read morethem have been great decisions. An Akita, German Shepherd, Mastiff Pit mix, Husky Shepherd mix, Pitbull that was such an ambassador to the breed. I now have a little Staffy pit mix that is sweeter than sugar. I have not had one complaint to share, only praise for their excellent fosters that ready dogs and cats for home life.

We learned about Special Pals & their great work to place pets in forever homes. We dropped off…read morefood and supplies after our little dog passed. The staff is very friendly and genuinely appreciative our donation and took us on a tour of the facility. When we are ready for our next rescue dog we will go to them. In the meantime we will make monetary donations to help this great group keep going.

Staff working with the animals are friendly and patient. Staff at front desk seems overwhelmed…read morepossibly because of being understaffed. It's lovely to see the cats and dogs be cared for. This place even has a shop you can donate pet items to and purchase from. Seems like a great option for adopting.

An excellent spot if you are looking for a furry companion that is super affordable…read more We were looking for a new furry companion to join our family and weren't having a ton of luck. As part of a last ditch effort, we decided to check out CAP. Upon entering, I was shocked by how clean and bright the adoption facility was. To the right, cats. To the left, dogs. Ahead, furry critters like rabbits. A great organization system with a very open layout! As we began to peruse the variety of dogs, I noticed amenities such as ample hand sanitizer stations, visit rooms, and friendly volunteers. They utilize an easy to understand color system to indicate behaviors/training levels of the pets. All of the rooms/kennels looked very clean and the pets inside looked well cared for. Additionally, each pet had paperwork and surveys filled out to give you as much upfront information as possible. An adorable recent stray caught our eye out of the sea of dogs that were in the process of being adopted. We had to wait a little for a visit room to free up, but once a room was cleaned, a volunteer brought us in to meet the pup. As we interacted with the pup, the volunteer enthusiastically told us everything she could including how long the dog had been there, how the most recent walk went, and how the adoption process goes. Hearts stolen, we decided to adopt. The process was pretty straightforward with paperwork first then a meeting with an adoption counselor. It was pretty busy on the Sunday evening that we went, but still the wait was not that long. The counselor was very knowledgeable and we found that the very affordable adoption fee included the spay/neuter surgery, a full service vet visit, rabies vaccination, lots of literature, and a micro-chip! A great value!! Overall, a great organization and it is super heartwarming to see all of the adopted signs. Definitely a place to check out if you are looking for a furry family member.

Our dog Riley is an older dog and is pretty easy going but definitely still gets stinky and matted…read morehair. Zoe's Pawfection was a great find! Henry, the owner, is incredibly accommodating and great at communicating. We have a few specific requirements that other groomers have ignored in the past, but they nail it every time. And you can tell they really care about the dogs--not just by with the attention to detail but the consideration for special circumstances like old and deaf dogs lol. We've used other mobile and big box store groomers in the past and it's all about turnaround, and my dog comes back wet and stressed, the special instructions ignored. That's never the case at Zoe's Pawfection. Other reviews completely contradict my experience and in all honesty seem suspicious.

I initially started bringing my dog here because of the good reviews I saw online. However I…read morestopped because the last time she visited they locked her in a cage for over two hours and claimed she was the next dog to get groomed. I understand that groomers can be busy, but it would have been nice to been told that from the start that way I could have scheduled a different appointment. It was extremely disappointing to hear that even with a scheduled appointment (which I made a week in advance) that she would be locked up for over a couple minutes. My dog does not like being locked up, something that is painfully obvious if you even lock her up for a couple minutes. It feels like she was neglected the entire time she was there. Honestly if I had not called it I'm pretty sure she would have been locked up for longer. It was pretty disappointing to say the least.

Before I elaborate on how amazing Patsy's Pet Market it - I'd like to make it clear I NEVER leave…read morereviews, regardless of how good or bad any experience was. This place is just that incredible. I got my Golden Retriever, Rosebud, groomed for the first time following an ACL tear a few months ago - they accommodated that situation perfectly. Cautious, yet very accommodating. When I picked up Rosebud, she looked so beautiful! Our groomer did a fantastic job, their timeliness was top-tier, yet very thorough. Katie and Skylar were incredibly welcoming on the floor as well - Katie even talked me into picking up a couple goodies for Rosebud from their fantastic selection. As a man who doesn't write reviews, I hope this will motivate at least one person to stop-in here - I will certainly be back (many times). I was completely blown away - fantastic job.

I took my two fur babies to be groomed this afternoon at Patsy's Pet Market. Everyone I encountered…read morewas so friendly and helpful. Both of my babies felt secure and comfortable being there. In addition to grooming, the facility offers clean treats and food for your pets. Patsy's Pet Market and her team are incredible!

An amazing store/dog groomer. Very helpful and the comforts of home for the dogs. Me and Daisy…read morewill be returning. So glad I found Suburban Mutt!

They are amazing with your pet. Sugar is at ease with them when they are clipping her!read more

Love taking my boxer dog here for wash day and grooming. Everything is great about this place. My…read moreElvis loves his bath at the self wash station which is super convenient. The staff is so friendly and doe over him. Aislinn was the best and loved to play with Elvis. She was passionate about the care of my pet. Hope she comes back to work there. My pooch knows he will get his favorite raw hide chews and natural raw bones here on wash day. Great food selection for all pets. Nikki did a great job grooming my dog. It's Spa Day here for our fur babies. Elvis even looks forward to his visits. Don't be shy and give this place a try; you won't be disappointed!

Friendly staff, a lot of high quality product selections of every category. They always want to…read moreprovide the best for their customers and have even price matched some items. The raw bar is my favorite part of the business. A lot of different animal parts to choose from. Everything looked clean and healthy.

The staff are friendly and thorough. The whole application takes about 30-45 minutes and there are…read moreseveral contract and waivers to sign. You have a small room to meet the animal and then you have an option to leave the room and enter the back grass area to walk the animal with or without your current pets. The facilities look clean and new.

Very disappointed I've donated money. I purchased dog food and treats there all the time to help…read moresupport dogs when the lady in the store was tied up customer having problems with some paperwork. I'm there waiting over six minutes. I have to go out and ask somebody the three ladies behind the counter that are doing absolutely nothing wouldn't help me. I asked for the manager they never called her or she never came and I donate money. This is a misuse of appropriate donation fund why hire three women behind the counter for $15 an hour which is a total of $45 an hour and they're doing nothing talking to other staff that's more important than helping people. Also when I walk through the cages, why am I seeing three or four piles of poop in the cage all the neglecting abuse would you like to lay in a pile of shit in a cage but it's OK for the three ladies to sit on their ass and do nothing I will be remembering this when it comes time to donate money next time. Maybe I should direct my money to the Houston Humane Society after all these years shameful. I only saw one person cleaning cages and it was overwhelming off so bad that I go down there and volunteer and take all three of those ladies job behind the I could save $7200 a month . . Bunch of lazy, snotty snooty disrespectful women I'm so angry in the manager. If she was called, she coward behind her desk hiding wouldn't come out and talk to me, but I don't think she was even notified. I should've got the name of the three ladies working behind the counter on Saturday around 4:30 in the afternoon. I'm quite sure the management knows who they are. Next time I think about donating money, I'm not I don't like to be treated that when there's so many people standing around doing I saw two people actually the cages.