The staff are friendly and thorough. The whole application takes about 30-45 minutes and there are…read moreseveral contract and waivers to sign. You have a small room to meet the animal and then you have an option to leave the room and enter the back grass area to walk the animal with or without your current pets. The facilities look clean and new.

We are so grateful to Citizens For Animal Protection for bringing our puppy into our lives…read more The adoption process was smooth, organized, and filled with kindness. The staff truly care about the animals and the families adopting them. Our puppy has brought so much joy and love into our home. We couldn't be happier. Thank you for the incredible work you do every day! She has truly changed our lives for the better and made our home feel even more complete.

My dog was rescued from the associated shelter (CAP) and so she's been coming here for all vet…read moreservices since she was a baby. 3 years now. Love the staff here, they're all super nice, helpful and patient. There's an option to have them come to your car to get your pet or you can wait in the waiting room yourself with your pet. Service is always fairly quick here, even on busier Saturdays and prices are extremely affordable.

I took our dog do we could get heartworm/flea& tic medication. Only after I'd allowed the required…read morewellness visit did I find out you MUST get the medication from them in person or at their online store. They do not write prescriptions and the wellness visit is done in another room so you cannot ask questions nor meet the vet who checks out your pet. Frustrating, it felt like just another vet wanting to over charge for meds. Chewy and Walmart both have much better prices. Although I love caps, I'll not be returning to Cornelius clinic.

We learned about Special Pals & their great work to place pets in forever homes. We dropped off…read morefood and supplies after our little dog passed. The staff is very friendly and genuinely appreciative our donation and took us on a tour of the facility. When we are ready for our next rescue dog we will go to them. In the meantime we will make monetary donations to help this great group keep going.

NO REPLIES after three weeks and several communications by phone, email and messaging. I've adopted…read moreand transported from this organization and find this unacceptable for customer service. BTW, had previously donated as well as bought from their store - won't do that again. As I have been involved in rescue for more than 10 years, am very disappointed. This is one reason why people dump dogs - it would have been nice to get a reply.

All sales support the Citizens for Animal Protection shelter animals. Most items are priced less…read morethan retail.

The 9 Whiskers Lounge was such a treat to visit. My teens enjoyed the Valentine's Day special event…read moreand have been talking about it for days. The owners were so kind and cared deeply for everyone to enjoy themselves. If you love cats and want to hang out with them this is the perfect place. The neutral colors on the walls and equipment was very relaxing. There was no cat pee smell which has been our experience at other 'cat cafe' type establishments. The cats were friendly and curious. Looking forward to a return visit!

We had such an amazing experience! This is a clean facility and the cats are very sweet. The owners…read moreare so kind and shared a ton of great info on their business and cats. We are already planning our return visit!

This shelter is a joke and they do not care about finding good homes for pets in need. I attended…read morethe 73rd Houston Cat Club Charity Cat Show on 01/11/26 with a family member who was interested in adopting one of the rescue cats that HOPE had onsite at the show. We went to the show specifically so she could adopt a cat. The disrespect I received from HOPE staff was unreal. I have never been insulted or talked down to the way your staff talked to me. We were interested in adopting Maverick. We asked if he was an "Indoor or outdoor cat?" - out of curiosity and learning about him. Because we "dared" asked that, the entire staff immediately decided we wouldn't be able to offer him a good home (for whatever reason). This is even after my family member filled out an application and voiced that it's no worries, she would keep him inside. They talked down to us and were extremely ageist. They said she was too old to adopt on her own and would need a "back up" applicant. I offered to be that for her. I have a house and two cats of my own. I was then questioned about my age and being "too young." Mind you I'm 32 years old. They dodged us multiple times when we attempted to turn in the application and move forward with the adoption process. We probably wasted about 30 minutes just standing around waiting for an answer. Finally they send someone over to tell us that she's not approved to adopt Maverick. There's no way every single adoptee at that show is able to be fully vetted on their intentions with the cats. To be told that we're basically not capable of providing a cat a good home is laughable. Their staff was insufferable and extremely rude. There was no organization or communication. I do not recommend spending your time trying to adopt a pet from them.

HORRIBLE!! You pay a $100 adoption fee which is already high, then the animal is NOT properly…read morevetted. My kitten had multiple worms infested in her not just tape worm, she was infested with fleas, her microchip CAME OUT and she had a bad skin infection, she had an upper respiratory infection AND DAMAGE TO HER NOSE that caused her to bleed out of her nose and not be able to breath!!!! They LIE to you at the adoption all this stuff to vet them was done but they do NOT do the boosters that the cat should get on their vaccines, so you have to redo them all. They do NOT do the rabbies so you have to do it. All they did was give a topical treatment which was NOT even the right dosage for her!! Now thousands of dollars later, she still has to see the vet because they did not properly vet her and the foster that had did not take care of her and had apparently beat her to cause nose damage. She was also 2 lbs UNDER WEIGHT!!! DO NOT ADOPT HERE. Get one off the streets you will be better off.

Everything went well! Compassionate and loving towards your pet. Surgery is performed by a well…read moreexperienced vet. No problems after her surgery.

Very fair pricing of spay/neuter services along with reasonable vaccine pricing for both dogs and…read morecats.

I discovered this neat little cafe in the corner of Katy Asia Town…read more It was very clean and inviting. The cats were very sweet and friendly. I ended up with my top 3 favorite ones. All in all would return for studying and hanging out.

I'm from Dallas visiting Houston and wanted to take my two year old here since she's been showing…read morean interest in cats. I love the concept and idea of a safe place for cats and us being able to play with them so we decided to take time out of our morning to check this place out. The cats were friendly, mainly sleeping but it was well maintained and looked like a clean and safe environment for the cats. The reason for my low review is due to the way the business is handling a refund which I thought would be simple and is based on a confusion with their staff members. Online, it states a reservation needs to be made so while reading the rules, we made a reservation. I signed the waiver for myself and my 2 kids and walked in first. I saw they had a 30% military discount and asked if I could get a refund and repurchase. I was told she couldn't refund but since it didn't apply online, I would be able to email them and request for the difference back. Ok, no big deal. I paid for the second adult in store since now I know, we get military discount. Fast forward, I email and they refuse to give a refund. They said online, they can't verify that we qualify for the discount which is why we can only get the discount in store. I find it extremely rude for them to continue to emphasize that discounts are not applicable to online reservation since their system can't verify it when they could just simply ask for us to send through email our ID to get the price difference back like many other businesses would. I could also send the receipt showing where they did already verify us in store and where the discount is applied in store. The employee told me I would be able to request a refund and if I can prove my eligibility, I feel like they should honor it. They did offer a complimentary visit but again, I'm from Dallas so with this bad experience, I'm not enticed to return or recommend this place.