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    The Cookie Connection

    4.8 (8 reviews)
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    1 year ago

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    6 years ago

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    7 years ago

    Amazing customer service, food is delicious and the bread is out of this world. Great job ladies

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    10 years ago

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    The Evergreen - Brussels sprouts

    The Evergreen

    (201 reviews)

    $$

    It's so nice to go to a bar where they love on vegetarians as much a meat eaters, and it makes it…read moreeasy to find something satisfying to go with your beer here. For drinks they have a good selection of beers on tap, usually 10-20, from local and national breweries. The server offered me a sample before I fully committed on a beer I had a question about and I appreciated being able to try it before committing to a full glass. The Evergreen's menu itself is accessed through a QR code where their full list of options and specials are listed. My group opted to share the beer fries and they were taaaasty, pillowy soft, crunchy, and amazingly well seasoned. The vegetarian options are a regular part of the restaurant and the fried tofu I had was genuinely satisfying and well done. My cajun pasta was maybe a touch over but I was okay with it since it had my condiment obsession of chili crisp in it. The menu is well marked for dietary needs. A great thing of note is that they have women's, men's, AND an all-gender bathroom. I appreciate the inclusion in the food and restaurant itself. Car parking is street parking, it's accessible via the Centro bus system, and there is an artistic broken-chain shaoed bike rack just across the street from the restaurant. My group was happy with the prices and service for an early Wednesday dinner in a wintry March.

    Sat at the bar, it took awhile to get served and to get our bill, but ig the bartenders were busy…read moremaking drinks for the tabled patrons. The mac in cheese was probably one of the best I've had in town. The fries were really good and I dipped them in some spicy aioli. The burger on the other hand was simply not good and lacked any sort of flavor, I'd probably try a regular burger over the smash next time. The restaurant is nice. The location isn't bad and has decent parking.

    The Preserve At 405 - Fried shrimp w/ sweet Thai sauce

    The Preserve At 405

    (233 reviews)

    $$

    The preserve is always a great time, good food, and awesome service! I've been for lunch a few…read moretimes with work but recently went for a birthday dinner and enjoyed all of it. I didn't realize they had a different menu for lunch and dinner so I was pleasantly surprised to see some new options than what I am used to. I had an espresso martini with peanut butter cold foam and I wish I could taste the pb but still delicious. My friend and I both ordered chicken and the pieces were huge and so delicious!! We had a reservation for a Friday night and i'm glad we did because the place was packed, which it normally is! We were even 15 mins late and they were super nice about it and had no problem keeping our table for us. All the staff are very friendly and can give an answer to any question on the menu very quickly. I really do like everything about the preserve and will keep coming back! It's also nice they have a parking lot and don't have to street park.

    So this isn't going to be a review so much about the food, but our experience. As you read you are…read moreprobably going to be like "yeah so why 4 stars??" Well here goes... I booked a reservation for 5:15pm as we had an appt at the theatre but we were running a little late due to weather and arrived around 5:35. I did call ahead to let the restaurant know and they were fine. We arrived and were promptly seated. The restaurant was quite busy. Our server greeted us and was lovely. We put our drink order in and then apps and food a bit later. We expressly told the server that our show was at 7:30 and her response was "good to know!". Then things went sideways. The drinks were very late to the table but the server apologized. They were rather tasty though and she convinced me to try a new Roku gin which I did! Good choice! The mozzarella app came promptly, it was tasty though pretty common. Then...we waited...and waited..and waited. 20min- 30min- 1 hour. We had been told that their new menu premiered today, and the server was also running around like a chicken with her head cut off. We later were told that they had cut a server earlier because they had not anticipated being as busy. Ooooops!! No bueno! The other issue was that our server, had tables all over the restaurant. Not in a specific area but like all over. Being that our show was at 7:30, at around 6:50 after speaking with the manager the food arrived. Here is the good part- The manager was AMAZING. She knew that the restaurant was in the wrong, she knew they were unprepared and she took action. She along with our server got the food to us with copious apologies and she made it right. I will leave that there- SHE MADE IT RIGHT. My brother was in the restaurant business for many years and explained where the failures happened - a new menu and lack of staff and why the mixture was not a good combination when unprepared. I asked if the owner happened to be in the restaurant at the same time and I was told yes, but that they were in a meeting discussing sauces. Lord have mercy! That bothered me, considering that there were problems in the dining room and the owner was nowhere to be found, but at the end of the day, the manager and our server really rose to the occasion, took care of the issue, apologized profusely, and we left feeling as though we were taken care of even though we had to shove our food down our faces in order to get to the theatre. Will we go back? Yes, of course - we will give them another chance but more over the owner needs to recognize that there was a problem that likely there will continue to be a problem unless they learn from the mistakes with his or her management team so that these things do not continue to happen. One thing our server did say to us is "we really enjoy and appreciate the feedback that we get so that we can pass that along in the hopes that management and ownership will listen to us, and these things won't happen again; she was embarrassed. We told her not to be. We tipped her highly because we felt that this was not her fault at all; that this was the fault of ownership and management not properly juggling all of the balls in the air to make a smooth evening for everyone. As we left we noticed that the restaurant was even more jam packed than when we arrived- I do hope that things got a bit smoother!

    The Hops Spot - Burger sliders

    The Hops Spot

    (352 reviews)

    $$

    Who knew French fries go with everything ? French fries with cheese, pickles and chicken... so…read moreamazing! Burger was perfect, and poutine desserts? Oh my! Funnel cake fingers topped with maple syrup and ice cream, so delicious! I was a bit disappointed at first since every time that door opened I was hit in the head with -5 degree wind but the staff noticed and moved us immediately. Another great spot that will be added to the Syracuse rotation.

    This downtown restaurant has some really good things, as well as some pretty strong drawbacks, so…read moreI'm not saying it's 3 stars because it's mediocre, I'm saying it's 3 stars because it's a mixed bag. Quality of the food depends. The $18 salad was a plate of iceberg lettuce with a few scraps of cheese thrown on. The salad was the biggest disappointment. On the other hand, the classic poutine was bang on. Great ratio of gravy to fries, everything was nice, all the flavors were right. But the rest of the poutines have too much quality variation, which is unforgivable for a place advertising their 12 different kinds of poutine. None of the other flavors were nearly as good as the classic, with combos that didn't work. The burger was tasty. However, it was supposed to be medium and it was very rare. The beer cheese pretzel was also disappointing. The cheese had been cooked too long, or maybe microwaved, because it had seized and was very coarse and mealy. The amount of cheese was also not enough for the pretzel. Service was great. No complaints about any of the waitresses or hostesses. Overall, a fine place near downtown to get a classic poutine and an artisanal beer. Stay away from everything else.

    Over The Cuse Deli And Grill - BLUE CHEESE CRUMBLE SMASH BURGER

    Over The Cuse Deli And Grill

    (72 reviews)

    $$

    We are Back for another Take out thursday this time hitting the new syracuse sensation: Over the…read moreCuse Deli To back up for a minute, I'm an NYC native being born there and spending at least 4 adult years eating and experiencing food there. My favorite dish was always gyros over rice with cut up pita and salad from the streetcarts. Fastforward to now. In Upstate NY it is hard to find Gyros or meat over rice as good as the city...until today. I took one bite and had flashbacks. The chicken is seasoned with a blend of the middle east and Mediterranean. The steak was coated with white sauce, garlic sauce, and hummus. And the salad was panopley of options. Even a little toasted pita to remind of the gyros. Very filling. I will get multiple meals out of this and I will be back to try more!

    Ordered food and the delivery guy took my first order than decided not to deliver it. I was told…read moreI'd get a refund than to place the order again. I placed the order again and this time my dinner came without the cheesecake. I call back again and ask to speak to the manager and he tells me I have to email their HR department to get it all sorted out. He treated it like it was all a joke. I email them and they said I was Refunded for the first meal completely which I'm Still waiting for all these to process and that they're going to refund me for the second cheesecake. So I get hit with delivery fees and processing fees. I used to eat out here weekly but after this I'm sorry but I can't support someone who is going to mess my Order up twice I got hit with all these fees and there isn't anything they did to make the situation right and I've never had to email an HR department for a company I didn't work for. Also the second time I had to call the manager told me that I had to send an email about the missing desert and when I asked him to take care of it himself he couldn't comprehend the fact that I shouldn't have to contact them when they messed my order up twice it's disappointing that a place that I enjoyed eating at could care less that they made these mistakes.

    The Cookie Connection - bakeries - Updated May 2026

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