My beloved Boomtown RIP…read more
This pains me to write. Different is certainly not always better, especially when what you had was already working. I much prefer the saying if it ain't broke don't fix it. To the people who bought this place, I know your motto is "different is better," but please stop taking that so literally. You do not have to change every aspect of this place to make it different.
The best thing about getting your everyday local coffee is seeing the same baristas you've seen over and over again, familiar faces who know you by name. This was one of those places where I'd hate to admit how much money I've spent here, and I did it happily. In just three weeks, our beloved spot, one I would willingly drive out of my way for, has gone so far downhill that I barely recognize it.
From the eyesore taco warmer that practically knocks you in the face while you're ordering, replacing a space that once showcased lovely things like fresh flowers and local trinkets, to the disappearance of the wonderful local treats from Sinfull Bakery that kids genuinely enjoyed. At first I thought maybe you were just out, but after three weeks it became clear that expenses were being cut across the board and those items may never come back.
And where do I even begin. The new oat milk is terrible. It completely changes the look and taste of the coffee and is immediately noticeable. I won't harp on the change of hours or the change in flavor of your coffee beans, but I feel it must be mentioned because, well, it's noticeable.
And now the cleanliness. Spilled taco sauce all over the floor, and when your kid points it out, you know you're in trouble at that point. Dishes piled so high they're overflowing, dirty restrooms. And to be clear, this isn't the staff's fault, there is simply not enough staff to keep up with these things. Never ever in seven years of being a frequent visitor has it been this bad.
I also noticed the new coffee packaging, and it's just another reminder that the heart and thoughtfulness that once defined this place are gone.
At this rate I half expect robots handing me my latte in a few weeks so you can save a few more bucks.
And getting rid of Toast. Even if Toast was an expensive platform to use, it was legitimately so convenient. And dang, if you're going to do away with it, don't replace it with the worst possible ordering system ever, one that doesn't even work. Do you know how many orders I wouldn't have placed if it weren't for Toast? Toast made those orders possible when I didn't have time to wait. Without it, I simply wouldn't have ordered. I understand times are tough for many businesses, but you all were booming.
The new online ordering system doesn't work. You may as well do away with it altogether because this one just isn't it.
Honestly, I am devastated. You knocked it out of the park in every area, cleanliness, service, food. I never had a single bad item on the menu. The coffee was beyond. When my family moved out of the city a year and a half ago, I still drove 35 minutes one way just to get your food and coffee, over an hour round trip again and again.
I don't think you understand how this new direction has driven this place into the ground in a matter of three weeks.
Sadly all good things must come to an end.
