This was a fantastic company to work with! The tech was polite, honest, professional and very…read moreknowledgeable on gas fireplace maintenance and care. He answered all my questions, tested for any gas leaks, cleaned the fireplace, and confirmed all was in good working order. I am so glad I hired Northern Lights Fireplace! I will schedule again next year. Thank you.

Shane is fantastic! Service appointment was booked over the phone. Shane was tidy, polite, and very…read morethorough. He tested our gas log starter for leaks, adjusted its angle as it was not installed properly. Swept the chimney from inside the house, went on the roof and found our flashing loose so he fixed it and wiped down our door handles. The price was less than we were quoted by two other companies. Not a lot less, but every little bit helps.

Nik replied to my job posting fast and quoted exactly the service I requested without any attempt…read moreto upsell like the other respondents. He was efficient, professional and left no trace other than two clean chimneys and a spiffed-up fireplace surround and andirons without my having asked him to! I can't recommend him more highly. As a contractor myself, I also can't help feeling it's a shame there aren't more contractors like Nik these days.

Robert and his son Nick were awesome to deal with. They were the first to respond when I posted the…read moreneed for service and came the next day on a weekend. My Pellet stove was 25yrs old or so and I felt like Robert took the time to give me good advice regarding whether to try and repair it or purchase a new one. They were responsive when I asked questions while shopping for new ones and gave good feedback. I decided to purchase a new one. He and his son installed it on a Sunday (which was when I was available), really took care to be neat and clean in my house by putting down drop cloths and cleaning up very well. They took the time to walk me through how the new one works and hauled off the old one to dispose of. The pricing was very reasonable to me for the service I received

Living out in Cordes Lakes can sometimes make it tough to find a service provider who will drive…read moreall the way out here. Therefore, I was really happy when Dave agreed to make the trip. He fixed a gas leak on out gas fireplace and had it up and running within an hour. He also showed me how the wall thermostat for the fireplace worked. He took exceptional care to ensure our tile floor was spotless before wrapping up. The floor is old and not exactly pristine but Dave took care to clean it as if it was brand new. Fast, reliable service and a fair price. We will definitely recommend Dave's work to our neighbors and we will call him again for any fireplace service we may need. Thanks Dave!

We were very impressed with Dave's servicing of our Lennox propane fireplace. Not only did he come…read moreup to Crown King, AZ. to service it but he totally cleaned and rebuilt our whole unit. Then he installed a thermostat that really works. The company that sold us the unit wouldn't even return our calls. We recommend him highly and give Dave a 5 star rating. Thanks for the great job Dave. Gregor & Aim

Skylar was excellent. He fixed my fireplace in a short amount of time and was very professional…read moreand knowledgeable. I would highly recommend this company.

Amazing experience. Honest: small family local business: most important knowledgeable and excellent…read morein the work they perform!

Desert Custom Fireplace and Door came to my house today to fixed fireplace…read more It seem that the door was loose and that is the reason the fireplace was not working. I have previously given a bad review because, I was left without a fireplace for Christmas. I am happy now. The service was done and the issue has been resolved. Sincverely, Janethe Hesterman-Fountain Hills, AZ

Excellent, friendly service, will definitely be using again. Looking forward to using the fireplace…read moreagain!

Gasket has fallen off Vermont Castings Wood Stove 11 months after installation. Apparently this is…read morea wear item and not covered under warranty. I expressed my concern about carbon monoxide poisoning and was asked by their staff if I have a carbon monoxide detector which of course I do, however, I would feel safer having a stove that doesn't pump carbon monoxide into my home. I feel this shouldn't be a concern with a relatively new stove installed by their company. We have only used the stove for 4 months during the winter. Builders Wholesale says it will cost me a service charge to send out a technician or if I purchase a gasket and glue from their business myself it will be $50 ++ to replace short amount of gasket and adhesive!! Please be aware of the Vermont Castings wood stove "Dauntless " poor quality before purchasing. In addition all of the handles on the stove repeatedly loosen up and have to be tightened on a regular basis. Stove cost us $8,200 for unit, chimney, and installation . We never questioned the price or tried to get a deal. I feel it's sad that Builders Wholesale can't even give us a little bit of glue and new gasket seal so we can repair it ourselves. They were very friendly during the purchase but not so much when asking about a warranty. Very disappointing.

We entrusted B.W. with our very large fireplace conversion from wood burning to gas. Chris and his…read moreteam were top notch from start to finish, after measuring more than twice( ty Chris for your diligence) the finished product fit like a glove and is functional and beautiful. I wouldn't think twice about using or recommending B.W.

Our tech, Michael Anderson, was fantastic! He arrived on time and was meticulous in his cleaning…read more He found the issue with our problem and fixed it promptly. This is the second time we have used Eric and Sons, once for our fireplace & once for our outdoor grill. We will continue to use them in the future

Eric and sons made a custom mesquite mantelpiece for our Great room. It is exquisite and brightens…read moreup the whole area!

We waited two months for an online company to send us a stove with multiple shipping dates - it…read morenever happened. We went to Aspen Fireplace and Stone in Flagstaff and had a fireplace in a few days! They are AWESOME!! We had a great experience. HIGHLY RECOMMEND!

Aspen Fireplace did an amazing job with my fireplace remodel. I had a corner gas stove and they…read moreremoved that to build a totally new corner fireplace with stone and gorgeous wood mantle and hearth. Chris was great to work with throughout the design and the wood hearth was his idea and I LOVE that touch. Kevin and Dan did the actual building and install and were great to work with and did an amazing job. I'm so happy and would recommend Aspen Fireplace to anyone!!!

Tried to schedule through Yelp ... they don't do it that way.Wanted photos and a phone call to…read moredecide whether or not they even wanted the basic fireplace service job. That's their right as business owners, but it also sounds like the cart intends to drive the horse ... and if they don't want my money, I am content not to give it to them.

Came on time. Very courteous. Had to order part for fireplace repair. Got part quickly and returned…read moreto complete repair. Fireplace cleaned and working great. Repair crew were very clean and left no mess. Highly recommend!

Had R30 installed in garage attic. Huge difference in temp and added mini split AC. Crew arrived,…read moresetup, insulated and cleanup in just over 1 hour. Very professional. Should have done this years ago. Highly recommended

All work done as agreed, fair pricing, left the area clean and kept us informed of what they were…read moredoing. Don't hesitate to call here first