This was a fantastic company to work with! The tech was polite, honest, professional and very…read moreknowledgeable on gas fireplace maintenance and care. He answered all my questions, tested for any gas leaks, cleaned the fireplace, and confirmed all was in good working order. I am so glad I hired Northern Lights Fireplace! I will schedule again next year. Thank you.

Shane is fantastic! Service appointment was booked over the phone. Shane was tidy, polite, and very…read morethorough. He tested our gas log starter for leaks, adjusted its angle as it was not installed properly. Swept the chimney from inside the house, went on the roof and found our flashing loose so he fixed it and wiped down our door handles. The price was less than we were quoted by two other companies. Not a lot less, but every little bit helps.

I love this place. So far they have had everything that I needed for my projects. The last time I…read moreneeded vinyl tubing Home Depot only sold a large roll that was packaged so tight it collapsed the tubing making it useless. I just picked up two 4'x8' sheets of wood here at Homeco and they loaded it for me. They have a ton of employees to help me find what I need and free popcorn!

A few weeks ago was the first time I visited the store. Would a treasure trove of everything you…read morewould need to fix or improve your home. On top of that they had barbecues, smokers, and lots of things to improve your backyard lifestyle. The staff are really nice and helpful and I would definitely go back here when I'm in town.

He came to our house twice, one to clean the chimney and another time to replace the damper chains…read moreand the rings at the end to hold them open. He bought heavy chains and rings (hardware style) that are too heavy and prevent our chimney flues from opening fully. The chimney used to draw perfectly but now smoke backs up into our house. My husband contacted him last spring to say the chimney wasn't drawing properly but he said the season was over and he was doing other work. After multiple texts with Aaron this week and him saying the hardware he installed was good quality and that the chimney was poor quality, I called a friend for help. Greg helped me remove the chains and rings (see photo below) because they were too heavy for the flus. Now the chimney is drawing perfectly again.

We needed multiple fire places & fire pits checked out in our new to us home. I looked around and…read moreread a lot of reviews. I chose Aarons based on his response to a negative review he had. I have run business that deal with the general public and have had to deal with the review process, so I really like how he handled the review. Aaron arrived and started walking thru the units I wanted checked. He is very honest & upfront, I made sure he knew not to surge coat anything for us, as we like brutal honesty, honest work ethic and good service. Aaron had all of these in spades. He did inform us of where the previous installed had messed up and not only made mistakes, but installed the incorrect type of fireplaces in a room or 2. We felt his honest approach was refreshing. He did. not try to screw us into making any large purchases or needed repairs. I felt he was very reasonable on the bill compared to the time he spent at the house and helping me by repairing a couple items. We couldn't have been happier with the service, the timeframe, response & honest ethical work. We will not hesitate to call him back out if the need arises.

I have to start off this review with a critique of the other reviews. If you were to listen to the…read moreother reviews, you would think bad of this company. I'm here to tell you this has to be one of the best experiences I have ever had with a small family owned company. The integrity that Joel the owner showed is just the best. I try my best to use locally owned companies in Flagstaff and give them a chance to earn my business. I have tried to get service or a replacement fireplace here in Flagstaff for years. All the other companies do not even want to take a look at repairing my fireplace. They all want to replace it. Joel and Wizard's talked to me about evaluating the fireplace before any recommendations. Wow! What a refreshing experience. Joel did a thorough job at looking at all the parts of the fireplace. Explained as he went. I had no idea that the gas fireplace logs "must" be set in a specific configuration for the unit to work properly. He looked up the manual and made sure the fireplace was set up correctly. Once he did his evaluation he got it working in no time at all. Again.... He got my fireplace to work rather than push me to buy a new one like the competition. The value in being able to save over $15,000 was incredible. How can anyone write a bad post or review when clearly this man is genuine and honest!!! I can't stress enough that this is a great company and worth it to you to try them. I will most certainly have them back to do the proper maintenance and when it's truly the time to replace this fireplace Joel and Wizard's will earn my business.

I have been a customer for over 20 years and I always have them clean my two pellet stoves once a…read moreyear. Jason and his son came today and did an awesome job. This is the second time Jason has been here and he is very good. My complaint comes with the fee charged $497 for a 45 minute job. This was up $130 from last year which was up over $100 from the year before!! I'm a 70 year old widow. They don't offer a Senior discount but when I called I was informed that had I had the job done between Memorial day and Labor day I would have gotten a 10% discount. Nice that they never informed me of that after ALL these years. I probably wouldn't have done that because I wouldn't have wanted anyone up on my roof in temperatures of 100 +. I'll be looking for someone else. So much for loyalty.

While delivery was prompt, we were asked if we had "help" for loading the stove. We did not expect…read morethis at the last minute especially. We figured the store would have the appropriate equipment and hands to load a 450 lb wood stove on our trailer. Fortunately, it was loaded without incident. Disappointed there was no follow-up for a purchase this expensive to see how install and first usage went. We needed to call for missing parts. While not their fault as they are the distributor, this would have been reported in a follow-up call. As for the stove, we do like it. Everything a Lopi Stove is "cracked up to be." Really keeps the house warm. We purchased the Rockport, more than sufficient for our 1300 sq. ft. house.

If could leave zero stars I would. A 1 star seems generous. Between the lack of communication,…read morecountless missed appointments, and then finally the owner shows up and is incredibly disrespectful. Unfortunately, there are not a lot of options, but I would rather stare at a broken fireplace, than work with Troy again.

I stumbled across this business and had a great customer service experience. Brian and Tristan far…read moreexceeded expectations. Thanks so much for all your help and professionalism!

Ok so I cant believe what a difference in our interior home temperature is tonight. They worked…read moreall afternoon and completed the house in half the time, and were so professional! The spray foam in the crawl space made such an improvement. So happy to with the price and workmanship! Highly recommend

Dave is a top-notch guy and very concientious worker! He helped install our wood stove in our…read moreremodel many years ago and it still works like a charm! He'll treat you the way he'd like to be treated! We' like to give him 10 stars but they don't go that high!!! Glen & Jan Camp Verde, AZ

Dave, Carol and Vinny are awesome, very friendly and great customer service. Dave is very knowledge…read moreabout wood stoves and what kind of wood to burn in my Blaze King. Dave was on time and called before left the shop. He replaced my fan, checked my catalytic converter which was still good. He then checked and cleaned my stove, and chimney. He cleaned up everything before he left.The price was a good value. The service was above and beyond my expectations. Highly recommend!!

They were recommended to me by a friend. Very professional from start to finish. Best price…read morecompared to others. Our quartz countertops are just gorgeous. I highly recommend them.

We've used AZ Royal Granite for two different remodel projects over the years--kitchen and bathroom…read more--and both times the quality of their work and professionalism exceeded our expectations. Most recently, we had them install a large glass shower door, which turned out beautifully. Over a year later, the door had gotten slightly off track (likely thanks to kids ‍)and I reached out to them. To my surprise, they came out to fix it promptly--and at no charge, even though I offered to pay. That kind of customer service is rare and speaks volumes about the integrity and care this company has for their work and their clients. I wouldn't hesitate to use them again or recommend them to anyone looking for quality craftsmanship and exceptional service. Thank you, AZ Royal Granite!

Had an excellent experience with Gesundheit when I hired them for a dryer vent cleaning. It was…read moreclear from when I first spoke with Tanner on the phone after reaching out on Yelp that Gesundheit had expertise in this area. Joe and Bruce arrived on time, were friendly/helpful, had all the right tools for the job, and we're also very knowledgeable. I appreciated how they took the time to explain to me how my dryer vent was routes and discussed frequency of maintenance. Will definitely continue to hire Gesundheit whenever dryer vent maintenance comes due.

Quick and efficient service. Pricier than others but job well done. Arrived on time and they were…read morethorough.

Thank you Flagstaff Heating And Cooling! Rob has worked on several of my properties including my…read morepersonal home where he just put a new furnace in. He was half the price of the big guys and I couldn't be more happy with his service! Thank you sir for your continued help on my commercial and residential properties!

My wife and I had a home built in Flagstaff 6 years ago and our contractor used Flagstaff Heating &…read moreCooling. Although there were problems with the initial installation, everything was ultimately resolved to our satisfaction. After moving in, we requested modifications to enhance the systems performance and they were completed without additional cost. Since then, the (2) systems have continued to perform well. Each year, we have Flagstaff Heating & Cooling out for yearly inspections. On these occasions, Rob has been our service person and we've been very pleased with his work and attention to detail.