I have to start off this review with a critique of the other reviews. If you were to listen to the…read moreother reviews, you would think bad of this company. I'm here to tell you this has to be one of the best experiences I have ever had with a small family owned company. The integrity that Joel the owner showed is just the best. I try my best to use locally owned companies in Flagstaff and give them a chance to earn my business. I have tried to get service or a replacement fireplace here in Flagstaff for years. All the other companies do not even want to take a look at repairing my fireplace. They all want to replace it. Joel and Wizard's talked to me about evaluating the fireplace before any recommendations. Wow! What a refreshing experience. Joel did a thorough job at looking at all the parts of the fireplace. Explained as he went. I had no idea that the gas fireplace logs "must" be set in a specific configuration for the unit to work properly. He looked up the manual and made sure the fireplace was set up correctly. Once he did his evaluation he got it working in no time at all. Again.... He got my fireplace to work rather than push me to buy a new one like the competition. The value in being able to save over $15,000 was incredible. How can anyone write a bad post or review when clearly this man is genuine and honest!!! I can't stress enough that this is a great company and worth it to you to try them. I will most certainly have them back to do the proper maintenance and when it's truly the time to replace this fireplace Joel and Wizard's will earn my business.

I have been a customer for over 20 years and I always have them clean my two pellet stoves once a…read moreyear. Jason and his son came today and did an awesome job. This is the second time Jason has been here and he is very good. My complaint comes with the fee charged $497 for a 45 minute job. This was up $130 from last year which was up over $100 from the year before!! I'm a 70 year old widow. They don't offer a Senior discount but when I called I was informed that had I had the job done between Memorial day and Labor day I would have gotten a 10% discount. Nice that they never informed me of that after ALL these years. I probably wouldn't have done that because I wouldn't have wanted anyone up on my roof in temperatures of 100 +. I'll be looking for someone else. So much for loyalty.

Was referred to Campbell's by my neighbor and am thoroughly satisfied with the outcome. Was easy…read moreto call and get scheduled. Benjamin arrived on time and was very professional/knowledgeable. He had all the right tools for the job. Will definitely come back to Campbell's for any future needs.

Owner and each repair tech who came out were all kind and knowledgeable. After the new heater was…read moreinstalled and it wasn't working like it was supposed to, it was discovered that my ducts were old and too small for the new system. This company showed great integrity when they did the extra duct work within the original quote. New heater is working fabulous - quiet and economical like I'd hoped! So happy I went with Campbell's - they are honest and good people!

Thank you for extending service down to the Cottonwood / Sedona area. Great diagnosis and knowledge…read moreof addressing my shower issue. Completely enjoying the process.

I've used Assurance Plumbing multiple times now and each time has been a great experience. Everyone…read moreon their staff is friendly and professional. I've worked with Sean on a few projects and he's always super nice and does an awesome job! He's great about explaining what he's doing and answering any questions that pop up. He has a great deal of knowledge in his field, and it shows in the quality of his work. I feel confident that the job is done right each time he visits our home. If you value good people doing good work, I highly recommend Assurance Plumbing and Sean! 10 stars!

I have used Royal Plumbing for over 20 years, and had great service. When my hot water heater went…read moreout on a weekend, I left a message with their business. In the past, they had installed the prior water heater; they sent 4 guys, and were very efficient. Not so this time. I had one small guy to remove a 50 gallon hot water heater. It took him 30 minutes to decide I was right about it (water all over the floor-so I emptied the water heater). Then, after 2 hours struggling to get it out of a corner, he asked me if I had a dolly (!). I did, and he indicated he could fit a 40 gal. hot water heater easier, so I complied. They charged me $2300 - the same as that of a 50 gal. hot water heater. Online, I see that the cost to them was $480 less, and I am trying to get that money back. TERRIBLE.

Replaced outdoor faucet bib among other things on the same day I called. They called before they…read morearrived and gave us an ETA. Upon arrival, they didn't waste anytime & got to work. Employees were professional, knowledgeable and courteous. Reasonable pricing for work performed.

great job done in time. guy showed up when he said he would. he was efficient and thorough.read more

Professional, reasonable, quick, and exceeded all expectations. I trust these guys empiricallyread more

We needed a new sink and faucet installed in a kitchen remodel and also wanted an estimate on an…read moreinterior shut off valve. He looked at the sink then went under the house to look a shot off sites and told me I had a gas leak. Then spent 45 minutes crawling around looking for a gas leak before go to his truck and coming back with a tablet showing 3 estimates, $1200, $1800, $3600 depending on how I wanted to address the gas leak. I said no thanks and said I'd call the gas company. He advised against this. I thanked him and showed him out, then called True Blue Handyman who has done work for us before. He came over on a late Friday afternoon, found NO gas leak, and installed the sink and faucet for $300. We later had him return to do the shut off and another outside faucet Mortenson had looked at a few years ago and said was another $2k dollar job. True Blue replaced it and did the shut off for $715. That's HALF what Mortenson quoted for one job. NEVER WAS A GAS LEAK. YMMV but be wary.

I scheduled an in-home appointment for a technician to inspect a malfunctioning water heater. There…read morewas a $200 service charge for the visit, which would be applied to the final bill if work was performed. Marty arrived and was professional. I explained the issue, and he spent about 10 minutes inspecting the house, including checking the roof. He identified the problem as a missing filter at the base, which caused the unit to overheat. He also noted that the shutoff valve was located on the back, and its handle had fallen off. I asked for options, including the cost of a new water heater. He presented three options on his tablet. The first, at around $850, would get the water heater operational again, though I wasn't clear on what that entailed. The second option, priced at over $2,000, included repairing the heater and adjusting the pipes to improve access to the shutoff valve. The third option was a new water heater for $6,300. This seemed unreasonable, considering water heaters typically range between $500 and $1,000. When I questioned the price, he insisted he needed to charge that amount to stay in business. I was shocked by the quote and decided against proceeding, paying the $200 service fee instead. It felt like a tactic to overprice repairs, leaving homeowners no choice but to pay the service charge. I called a reputable plumber the next day, and they replaced the water heater, reworked the plumbing, and installed a new shutoff valve for a total of $2,000.

My experience with this company has been incredibly frustrating. In short, I do not recommend them…read moreand would not use them again. Details: Our house did not have a/c and our upper level was getting pretty toasty during the summer. After getting six quotes, we went with Master Mechanical. Our furnace covering the upstairs was over 30 years old so we decided to replace that at the same time. MM recommended a heat pump and furnace combo to address all our heating/cooling needs. Since install, we've needed MM to come out multiple times for various different issues that all amount to them cutting corners and doing a very sloppy install job. Ironically, when getting quotes, two of the more expensive companies warned us that a lot of contractors are cheaper, but cut corners during install, causing problems down the road. At the time I chalked that up to sales tactics, but now I wish I'd taken their advice more seriously. The problems started right off the bat. They couldn't get the a/c system to work after install. Supposedly it was a thermostat issue -- the old wiring for the thermostat wasn't compatible (whatever that means), and instead of just running new wire they went for the wireless thermostat option. They eventually got it working, but the wireless thermostat they installed wasn't a smart thermostat, which was in our contract. They came back and left some additional piece that could be connected to the thermostat to make it a "smart" thermostat. And I mean left it -- some assembly required by us that was not as simple as plug and play. Fall comes and we discovered our furnace for the lower level wasn't working. They didn't replace this one -- it's an older one, but it was in the same closet as the new one, so I figured something must have been unplugged or wiring messed with on this one while installing the new system for the upstairs. They come out and tell me some door shutoff piece was broken, not their fault. I can't prove it had anything to do with them, but this furnace was working beautifully with no issues the previous winter and I definitely didn't mess with the door so seems pretty clear to me what happened. But I sucked it up and paid that bill. Not long after, the new heat pump for the upstairs started having issues. It was working well for heating during the fall, but then temps dropped to a point where the heat pump should have shut off and the furnace would over, but it didn't. The heat pump just ran constantly trying to heat the house but unable to raise the temp anytime the outside temp was below 40. I called MM and they came out a week later and figured out they hadn't hooked up the wiring correctly so the furnace wasn't able to kick on. (I had asked after the install if they tested the systems and was told yes, but obviously they didn't test the heat). They "fix" the wiring and tell me it's good to go but I have to put the system on "auxiliary heat" (emergency heat) for the furnace to work. I ask, "so the heat pump won't work at warmer temperatures and then automatically kick over to the furnace once the temp drops enough?" They had no idea. Their solution was for me to manually change the heat source between normal and emergency heat for the two systems and they would come out again to add some outdoor sensor to see if they could make the transfer work on its own. How do you recommend and install a system and not know how it works??? Absolutely baffling. They topped it off by sending us a repair bill for the wiring issue, despite it being under the labor warranty and their mistake. I now have no faith this system will last and have considered hiring another contractor to come inspect it and make sure there's nothing else glaring. Do yourself a favor and go with someone else.

I requested an appointment for routine maintenance tomorrow morning, but they worked me in same…read moreday. They did a very thorough inspection and cleaned the coils for the $135 service call. (Previous comanies just offered a visual inspection for $99). They were very honest about what I needed, offered good prices and a 10% teacher discount. Michael was friendly and patient with his trainee.

Never in the almost 30 years I've lived in Flagstaff, have I had such efficient, friendly, and…read moreprompt service from ANY company. Our furnace broke with the nighttime temps in the low 30's. Not such a big deal, except I have a 35-year-old parrot that is a member of our family. They did everything they could do to order and replace our furnace in record time. I cannot recommend this company enough. I so thank all of the people involved! several hours later: This furnace is WAY more efficient than our old one.

I have used Boyer several years for heating needs when necessary. My most recent visit was this…read morefirst week of October 2025. Russ and Toby came to my rescue within hours. It took longer for them to call in the payment than to find and fix the problem. Both men were kind and professional as was the receptionist that took my initial call. Thank you for never failing us Boyer.