Gasket has fallen off Vermont Castings Wood Stove 11 months after installation. Apparently this is a wear item and not covered under warranty. I expressed my concern about carbon monoxide poisoning and was asked by their staff if I have a carbon monoxide detector which of course I do, however, I would feel safer having a stove that doesn't pump carbon monoxide into my home. I feel this shouldn't be a concern with a relatively new stove installed by their company. We have only used the stove for 4 months during the winter. Builders Wholesale says it will cost me a service charge to send out a technician or if I purchase a gasket and glue from their business myself it will be $50 ++ to replace short amount of gasket and adhesive!! Please be aware of the Vermont Castings wood stove "Dauntless " poor quality before purchasing. In addition all of the handles on the stove repeatedly loosen up and have to be tightened on a regular basis. Stove cost us $8,200 for unit, chimney, and installation . We never questioned the price or tried to get a deal. I feel it's sad that Builders Wholesale can't even give us a little bit of glue and new gasket seal so we can repair it ourselves. They were very friendly during the purchase but not so much when asking about a warranty. Very disappointing. read more

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We purchased our Prescott Valley home from the orginal owner 23 years ago who had a wood buring fireplace installed when the home was buit in 1991. We decided to have Builders Wholesale perform the conversion to a gas insert. From start to finish Builders was there for us. Tyler and Chris accuretly meausered and discussed insert options with us. Their showroom was well stocked with many fully functional insert units that we could "test drive" the unit we selected. Builders installation crew of Dan and Chad are true professionals and did an outstanding job. Why anyone would decide to contract with another supplier is beyond me. Thanks to all at Builders Wholesale! read more

We entrusted B.W. with our very large fireplace conversion from wood burning to gas. Chris and his team were top notch from start to finish, after measuring more than twice( ty Chris for your diligence) the finished product fit like a glove and is functional and beautiful. I wouldn't think twice about using or recommending B.W. read more

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Great selection of fireplace & pellet stov. The displays are awesome & the knowledgeable people answered all my questions. THANK YOU! read more

Had our yearly pellet stoves cleaning. Had super service by Rob. Very professional and thorough. Thanks so much!

Excellent customer service from Chris our salesperson to Nick our installer. Great selection of Fireplaces and knowledgeable people! read more

They most definitely know their business. They were the original installer of our Quadra-Fire fireplace in September of 2006 and were the service company for two previous owners. Their service employee, Nick L., came out to our home when we called and asked for service after I had tried to relight our fireplace. I took him less than a minute to determine that our standing pilot control was not firmly placed in the on position. Once he moved it ever so slightly and tried the remote our beautiful flame was back. read more

We met this company during a home remodel having our front door replaced terrific results. Recently we needed our fireplace checked out they scheduled field tech Nicholas Little very professional very knowledgeable. No need to look further in the times we're living it's great to have Builders Wholesale in town... read more

Called Builders Wholesale in Prescott Nov. 11th 2025, and made an appointment to have our newly self installed Pellet stove looked at due to it not working right , was told the tech had experience and was trained , he showed up 30 minutes late and came in to clean our brand new stove , [ did not ask for , or need a cleaning ] . then he proceded to tell us our pipe was installed wrong , [ old stove and same type of pipe was there for over twenty years , and permited by county through custom home builder / owner ] , all new pipe bought at Lowes , but he argued for 15 minutes that Lowes did not know what they were doing ? . and refused to even look at stove , so I told him our relationship was over , he was there about 25 minutes , about 15 minutes argueing and making phone calls , another 10 minutes to leave. Very rude young man and , As I refused to pay for that kind of [ lack of service ] they called me 11-17-2025 demanding I pay a service fee, I refuse to pay for "NON SERVICE" and for someone to argue even after I said "were done' , She also decided to argue and threatin me with collections . Bad idea . BEST TO AVOID Builders Wholesale , what is wrong with people now days . Geez . read more

If service after the sale is important to you then go to Builders Wholesale for your windows, doors, and fireplace. I worked with Charlie Fullmer on the initial selection of all of the above. He is incredibly knowledgeable on all his products, easy to work with, and gave us many suggestions that I used. Recently I had an issue with a window leak (this is 8 years after installation). There was no hesitation from Charlie to determine what the problem was and how to fix it. Prescott is fortunate to have this high quality business. read more

Wonderful job. We had a fireplace insert installed in our existing wood fireplace. They were on time, worked hard, asked about our desires during installation and completed the job without leaving a trace they had been here. Except for the beautiful fireplace they installed. LOL They even took the time to explain the operation details to us even though they were in the owners manual. From the sales discussion in the showroom to the visit for measurements and cost estimate to the final installation, we could not have been treated better. Even told us to go online to register for a $200 coupon from the manufacturer. Thanks BW.. read more

When my gas fireplace wouldn't light, two guys showed up the next morning, gave it a very thorough cleaning, and I was back in business. Promised I wouldn't wait 5 years next time. Very professional service and not expensive either. read more

Tried starting up our Heat & Glo gas fireplace that Builder's Wholesale installed for us over 10 years ago and it would not light. Tried resetting the remote per the owners manual and that didn't help. We called the sales office and Laura tried some "simple troubleshooting" steps with me over the phone to try while she patiently waited. When that didn't work she set an appointment the very next day for a service call. The tech, Jesus, began his magic! Soooo knowledgeable and personable! He found the problem (that was not referenced in the owners manual) and had it up and running in no time at all. What a relief! Have always loved our fireplace they installed...and really love these folks. We have always enjoyed doing business with them! read more

I called Builders Wholesale to have them send someone out to do a repair on my fireplace insert. Got my appointment within a couple days. The lady on the phone was very friendly and helpful. On the day of appointment Mitch called to give me a heads up that he was on his way. Mitch came in with a big smile and was very neatly dressed. First impressions are big for me and he immediately made me feel comfortable having him in my home. He went right to work knowing exactly what needed to be done. I was afraid because the insert was so old that it was going to mean ordering parts and a big bill. Not the case. He got it up and running quickly explaining every step. He also hooked up the wall switch that was never hooked up. I always had to use the remote. I was so impressed with the whole experience I called the company to let them know what an awesome employee Mitch is and how i will be happy to share their information with anyone who needs them. Professional and highly recommended. Plus I was very happy with my bill. Fair price. Kim C read more

The 'Guru' showed up to inspect fireplace in house I just purchased. Yes good at looking up the specification, but Couldn't answer any technical questions for changing to gas. Waste of $75 dollars. read more

I can always depend on this company for all of my pellet stove needs. I recently had to replace a couple of parts on my Quadra Fire. They came out the same day I called. Technician Jason is extremely knowledgeable and went the extra mile for us. The entire staff are friendly and professional. I highly recommend. read more

We contacted Builders Wholesale to replace our old pellet stove. Ty came out to the house to make sure we would have everything we needed before install. Brent and Robert did the install. They went above and beyond to make sure everything was up and running properly. We would highly recommend BW to anyone. read more

Jason Arroyo from Builders Wholesale installed a Sun Tunnel skylight in our bathroom. He did a awesome job! Not only great craftsmanship, left behind no mess and even wore dust booties over shoes! read more