This was a fantastic company to work with! The tech was polite, honest, professional and very…read moreknowledgeable on gas fireplace maintenance and care. He answered all my questions, tested for any gas leaks, cleaned the fireplace, and confirmed all was in good working order. I am so glad I hired Northern Lights Fireplace! I will schedule again next year. Thank you.

Shane is fantastic! Service appointment was booked over the phone. Shane was tidy, polite, and very…read morethorough. He tested our gas log starter for leaks, adjusted its angle as it was not installed properly. Swept the chimney from inside the house, went on the roof and found our flashing loose so he fixed it and wiped down our door handles. The price was less than we were quoted by two other companies. Not a lot less, but every little bit helps.

Our tech, Michael Anderson, was fantastic! He arrived on time and was meticulous in his cleaning…read more He found the issue with our problem and fixed it promptly. This is the second time we have used Eric and Sons, once for our fireplace & once for our outdoor grill. We will continue to use them in the future

Eric and sons made a custom mesquite mantelpiece for our Great room. It is exquisite and brightens…read moreup the whole area!

Living out in Cordes Lakes can sometimes make it tough to find a service provider who will drive…read moreall the way out here. Therefore, I was really happy when Dave agreed to make the trip. He fixed a gas leak on out gas fireplace and had it up and running within an hour. He also showed me how the wall thermostat for the fireplace worked. He took exceptional care to ensure our tile floor was spotless before wrapping up. The floor is old and not exactly pristine but Dave took care to clean it as if it was brand new. Fast, reliable service and a fair price. We will definitely recommend Dave's work to our neighbors and we will call him again for any fireplace service we may need. Thanks Dave!

We were very impressed with Dave's servicing of our Lennox propane fireplace. Not only did he come…read moreup to Crown King, AZ. to service it but he totally cleaned and rebuilt our whole unit. Then he installed a thermostat that really works. The company that sold us the unit wouldn't even return our calls. We recommend him highly and give Dave a 5 star rating. Thanks for the great job Dave. Gregor & Aim

Gasket has fallen off Vermont Castings Wood Stove 11 months after installation. Apparently this is…read morea wear item and not covered under warranty. I expressed my concern about carbon monoxide poisoning and was asked by their staff if I have a carbon monoxide detector which of course I do, however, I would feel safer having a stove that doesn't pump carbon monoxide into my home. I feel this shouldn't be a concern with a relatively new stove installed by their company. We have only used the stove for 4 months during the winter. Builders Wholesale says it will cost me a service charge to send out a technician or if I purchase a gasket and glue from their business myself it will be $50 ++ to replace short amount of gasket and adhesive!! Please be aware of the Vermont Castings wood stove "Dauntless " poor quality before purchasing. In addition all of the handles on the stove repeatedly loosen up and have to be tightened on a regular basis. Stove cost us $8,200 for unit, chimney, and installation . We never questioned the price or tried to get a deal. I feel it's sad that Builders Wholesale can't even give us a little bit of glue and new gasket seal so we can repair it ourselves. They were very friendly during the purchase but not so much when asking about a warranty. Very disappointing.

We entrusted B.W. with our very large fireplace conversion from wood burning to gas. Chris and his…read moreteam were top notch from start to finish, after measuring more than twice( ty Chris for your diligence) the finished product fit like a glove and is functional and beautiful. I wouldn't think twice about using or recommending B.W.

Jeff arrived on time, was very thorough in the dryer vent cleaning, and cleaned up after the job. I…read morewould not hesitate to use his service again. Price was very reasonable. After years of using home contractors, I highly recommend Prescott Home Safety.

We hired Prescott Home Safety to perform a through cleaning of our dryer vent. Jeff arrived on…read moretime, told us he would be cleaning the entire vent from where the vent exits the dryer all the way to the roof. He pulled the stacked washer and dryer out from the wall and cleaned every section of the vent all the way to the roof by adding sections to his cleaning device until it came out on the roof vent. He then completely vacuumed all of the dust up that was behind the dryer, checked the air flow of the dryer by going up on the roof to get a reading of the flow rate. He repeated the entire process one more time until he was satisfied with the air flow reading . We were extremely pleased with the results and my wife has see a marked improvement in the time it now takes to dry a load of clothing. We highly recommend Jeff and will definitely have him back every year to make certain the dryer is running at its peak efficiency.

Andrew serviced our gas fireplace in our recently purchased home. He was fantastic. He inspected…read moreeverything including the roof, removed all the logs and cleaned them. He added a safety clip to the damper. Checked for gas leaks and CO2 leaks. Cleaned the inside and outside of the fireplace. Could not have asked for more. Price was reasonable and Andrew was very helpful, explaining all aspects of the operation of the fireplace.

On time and on budget. Did a great job, and even followed up with an issue we had. Installed a new…read morewood stove for us in an older home and did a really great job of blending it into the original surround. Looks like it's just always been that way. Highly recommend.

A thoughtful selection of materials for floor, countertops, backsplashes. Friendly and professional…read moreservice. Very impressed and highly recommend.

We had a plumbing leak which required we replace over 800 sq ft. of flooring. We were very…read moreimpressed with the service and products from Greenlee. Their installers were above and beyond as was Matt Greenlee. They were more precise in their work. There was also less construction mess than we expected because they had great tools to reduce it. They were conscientious and comfortable to have in our home. They encountered a significant unexpected issue they could have ignored, but they chose to do the right thing even though it delayed the install. Our insurance company confirmed it was a valid issue. This was our second time dealing with Greenlee and we were very happy both times.

We received a beautifully landscaped yard, in a timely, reasonable cost, and pleasant experience…read more Crew was talented, cooperative, and friendly. We couldn't have had a better experience. Very knowledgeable and creative. Thanks Dane, MaTy, and crew.

Great and respectable company. Fair offer and just love how our driveway turned out. Very nice crew…read moretoo. They have a waiting list, but soooo worth the wait. Highly recommended.

He came to our house twice, one to clean the chimney and another time to replace the damper chains…read moreand the rings at the end to hold them open. He bought heavy chains and rings (hardware style) that are too heavy and prevent our chimney flues from opening fully. The chimney used to draw perfectly but now smoke backs up into our house. My husband contacted him last spring to say the chimney wasn't drawing properly but he said the season was over and he was doing other work. After multiple texts with Aaron this week and him saying the hardware he installed was good quality and that the chimney was poor quality, I called a friend for help. Greg helped me remove the chains and rings (see photo below) because they were too heavy for the flus. Now the chimney is drawing perfectly again.

We needed multiple fire places & fire pits checked out in our new to us home. I looked around and…read moreread a lot of reviews. I chose Aarons based on his response to a negative review he had. I have run business that deal with the general public and have had to deal with the review process, so I really like how he handled the review. Aaron arrived and started walking thru the units I wanted checked. He is very honest & upfront, I made sure he knew not to surge coat anything for us, as we like brutal honesty, honest work ethic and good service. Aaron had all of these in spades. He did inform us of where the previous installed had messed up and not only made mistakes, but installed the incorrect type of fireplaces in a room or 2. We felt his honest approach was refreshing. He did. not try to screw us into making any large purchases or needed repairs. I felt he was very reasonable on the bill compared to the time he spent at the house and helping me by repairing a couple items. We couldn't have been happier with the service, the timeframe, response & honest ethical work. We will not hesitate to call him back out if the need arises.

I have to start off this review with a critique of the other reviews. If you were to listen to the…read moreother reviews, you would think bad of this company. I'm here to tell you this has to be one of the best experiences I have ever had with a small family owned company. The integrity that Joel the owner showed is just the best. I try my best to use locally owned companies in Flagstaff and give them a chance to earn my business. I have tried to get service or a replacement fireplace here in Flagstaff for years. All the other companies do not even want to take a look at repairing my fireplace. They all want to replace it. Joel and Wizard's talked to me about evaluating the fireplace before any recommendations. Wow! What a refreshing experience. Joel did a thorough job at looking at all the parts of the fireplace. Explained as he went. I had no idea that the gas fireplace logs "must" be set in a specific configuration for the unit to work properly. He looked up the manual and made sure the fireplace was set up correctly. Once he did his evaluation he got it working in no time at all. Again.... He got my fireplace to work rather than push me to buy a new one like the competition. The value in being able to save over $15,000 was incredible. How can anyone write a bad post or review when clearly this man is genuine and honest!!! I can't stress enough that this is a great company and worth it to you to try them. I will most certainly have them back to do the proper maintenance and when it's truly the time to replace this fireplace Joel and Wizard's will earn my business.

I have been a customer for over 20 years and I always have them clean my two pellet stoves once a…read moreyear. Jason and his son came today and did an awesome job. This is the second time Jason has been here and he is very good. My complaint comes with the fee charged $497 for a 45 minute job. This was up $130 from last year which was up over $100 from the year before!! I'm a 70 year old widow. They don't offer a Senior discount but when I called I was informed that had I had the job done between Memorial day and Labor day I would have gotten a 10% discount. Nice that they never informed me of that after ALL these years. I probably wouldn't have done that because I wouldn't have wanted anyone up on my roof in temperatures of 100 +. I'll be looking for someone else. So much for loyalty.