We decided to go to Cheesecake Factory for lunch before the movies. I made reservations so I could control the timing of us getting to the movies. Thankfully our table was ready when we arrived. We were seated immediately and ordered appetizers of boneless buffalo strips. They were giant and piping hot. Could have been a meal. Then I ordered the Cajun pasta. So much food and I was able to have lunch and dinner for the next night. My husband ordered fish and chips and son ordered smash burger. My son ordered extra fries and husband ordeeed sweet potato fries. Everyone enjoyed their food. The only negatives: no garlic bread. They have many pasta dishes, would be easy to add. I used the bread on the table to eat with my pasta. A nice French bread would have worked. The parking, not really their fault but lot of people park in their lot to go to the outlet stores. We drove around 10 mins looking for a spot. Will definitely return, lots of things on the menu and their portion sizes are amazing. We didn't get dessert but I love their cakes and cheesecake. read more

See all

The new Cheesecake Factory in Cypress is a great addition to the area. This chain always feels elegant and fancy for a mid tier restaurant. I love the seating and interior, but the best thing about The Cheesecake Factory is the variety offered in their extensive menu and the quality of the food. This one fits the bill. It was a shopping day with the wife and daughter with lunch at The Cheesecake Factory. We started off with the Egg Roll Sampler Appetizer and it was a great start. The variety of tastes was the star of the show mixing and matching, trying to find the best sauce ratio. My favorite was the chicken taquito. My wife loved the cheeseburger and I can't fault her for it because they were great. Obviously my wife has great taste. My daughter said the Avocado egg roll was the best. I tried it and hated it, AVOCADOS ARE GROSS! For our entrees my daughter got the Seared Tuna Tataki Salad, my wife ordered the soup (cream of chicken) and salad with Caesar dressing. I decided to try something new and got the Steak Diane (woo hoo retro.) My daughter's Seared Ahi Tuna Salad was fantastic. The tuna was cooked well, though it could've been a bit more fatty. The salad was fresh and crisp and the dressing was bright and tangy with undernotes of sesame oil. My wife's soup and salad was great. The soup was homey and reminiscent of a rich pot pie. The Caesar dressing on the salad was spectacular. It was creamy and tangy just like Caesar should be. Now for my Steak Diane, I'm so glad I decided to try something new. You know, take me back to the fancy restaurants of the mid century because this dish was divine. The steak was in bite sized pieces but cooked perfectly. I loved the richness of the Diane sauce and the crisp mushrooms. For desert we had the Pineapple Upside Down cheese cake. It was delicious, a wonderful sweet desert that was the perfect light and airy end to a heavy lunch. I recommend The Cheesecake Factory in Cypress if you're in the area. Or if you're looking for someplace that feels special and fancy but you want to know it's going to not disappoint. And do yourself a favor and order something new, it's worth it. Almost forgot the drinks- My daughter got a Bloody Mary. I didn't try it because BLOODY MARYs are gross. I got the Spanish Old Fashioned. I think I like this better than a regular Old Fashioned. It was rich and smoky, the cold brew added a velvety chocolate taste. The orange peel notes were perfect and it had a good mouth feel. Simply amazing read more

See all

First time going to this location since it's somewhat (45min drive) close to where we live and it was just a huge mess. I don't understand how they built such a small Cheesecake in such a busy location. The line was a mess everyone was just crowded by the entrance.So you had those waiting to put their name on list and those waiting to get called for a table and you didn't know who as who. Once we sat down it was a waiting game. Once the water and bread finally came out. We decided getting food was not really a good idea. By the time we ate most of the bread the cheesecake finally came out. After that we had a piece or 2 left of bread which we munched on while our drinks came out, which we had ordered as soon as we sat down. What seemed forever and just as we were about to leave the drinks finally came out. Then came the waiting on the check to come and get it back to sign. It's just a mess in there. read more

The Cheesecake Factory - Desserts Near Me - Cypress, Texas

Came in on a Saturday afternoon expecting a long wait and was shocked to be seated almost immediately. Service was just okay. Not rude, but not exactly warm either. Felt like the staff was bracing for a rush the whole time. Food came out super fast though, which was a win. I got the Renee Special (half almond chicken salad, clam chowder, and a Caesar) and it's honestly a solid deal. The highlight? Being asked by the plate server if I wanted freshly grated pepper. Small touch, but it made me smile. Overall, not bad at all. And honestly, having a Cheesecake Factory closer to home is definitely a plus. read more

The Cheesecake Factory - Renee's Special - Desserts Near Me - Cypress, Texas

See all

We love Cheesecake Factory so we were excited that one opened in Cypress. We had a full day of sports tournament and were celebrating a big win as well as a birthday. We did make a reservation so we were seated right away when we arrived. One of my son's favorite thing about Cheesecake Factory is the bread so we were surprised when our waiter came and introduced himsslf and the first thing he said is "We have no bread". Disappointed, we ordered an appetizer-Parmesan Truffle fries and the waiter said "I don't think we have that either". He went to check and came back and said that they did have the fries after all. Then we placed our meal order-my husband ordered the Tuna Poke Bowl. Guess what? They didn't have that either. Ok-Cheesecake Factory has a huge menu-but what are the chances that they didn't have the first 3 things we wanted? In the end-the fries came out and we enjoyed them. Then bread magically appeared so we ate that too. Our meals arrived. I had Skinnylicious steak medallions, which I've had before. Very tasty and doesn't taste like a healthy item. My husband had the Seared Tuna Tataki Salad, which he enjoyed. My son had the Mac and Cheeseburger, also an old favorite, which was great. We shared a piece of cheesecake and a free tiny birthday Sundae. Which we couldn't finish because we had so much food. Everything turned out very good and despite the ordering hiccup we had a good meal and enjoyable celebration. read more

See all

The Cheesecake Factory delivers exactly what you expect from a well-run national chain--and that's not a knock. Judged against other chains, they do an excellent job. If I were comparing it to privately run upscale, it would land around a 2.5, at best a low 3 but expectations matter, and chains should be evaluated accordingly. There are more than a few one star reviews for this place when it first opened. It has only been open 4 months as of my review and I had no significant issue. My server was outstanding, which made the experience. I ordered the miso salmon: the salmon itself was excellent--about as good as a well-cooked salmon can be. The rice was a bit cold and dry, but not enough to derail the meal. I was at NOBU the other day and had the miso cod ... so having the counter celebrity chef version. I think the original came from Moronoto's in Philadelphia.. Overall, they exceeded expectations, largely due to the service. I'll be back. read more

I love the Cheesecake Factory! However, on this rainy Sunday evening. It was meh. It was more so the atmosphere that was the issue. Overly crowded, and wet floors from all the rain. Made the atmosphere somewhat uncomfortable. I did not get any brown rye bread until it was time to pack up my dinner. I was told that they kept running out. I stayed persistent and eventually received it packed with butter. I will return to this restaurant, as I believe it was just a bad day for them. I would definitely like to give an updated review. Our server did the best she could to keep up with demand. So, I made it a point to tip her well. I highly recommend going during off hours when it's not as busy, to get the full experience this restaurant is able to give. read more

The Cheesecake Factory - Steak Diane* ** - Desserts Near Me - Cypress, Texas

See all

I haven't been to a Cheesecake Factory for a long while. But I remember they serve pretty decent food with top notch decor. My friend always bragging about this place. So, I decided to come here to have my first dine-out meal at an American restaurant for the new year. We arrived before busy dinnertime at 4 pm. This place was nearly full but there were so many empty standing seats. Several employees conjugated at the front of house. Not sure what we were waiting for. My friend was in a wheelchair. The waitress was really nice. She sat at a convenient corner without getting anyone's way. I ordered Green Chile Chicken Enchilada (18.95) while my friend got Chicken Tenders (19.95) and a Strawberry Infused Margarita. I enjoyed my enchilada because of the crunchy cabbage on top with the green chili sauce and the juicy chicken breast meat in the tortilla wraps. There was no cheese but sour cream on the enchilada. The beans and rice were very delicious. My friend liked his chicken and sides except for the watered down margarita ($14.95). The amount of chicken pieces was overwhelming. He was trying really hard to eat them. But the waiter kept asking him if he wanted them to be boxed. We got a little annoyed. The waiter also tried to take away my plate while I was holding the fork eating my rice. Upon leaving the restaurant, the employees were all standing around again and not a single person cared to hold the door for us. I had to push the wheelchair hard and let his feet kick the doors open to get out. read more

See all

I recently left a positive review for a dine-in experience at this location, which makes this takeout experience especially disappointing. Based on what occurred, I do not recommend ordering takeout from this Cheesecake Factory location. The issue is not the food--it's the execution and customer service. The phone service alone is inefficient. Expect to be placed on hold for 10+ minutes. The first person who answered immediately put me on hold before I could speak. The second struggled to communicate, and the third person who assisted me was the manager. Issue 1: On 1/16, I placed an online order and later discovered the Chicken Madeira entrée was missing. This entrée was ordered specifically for my mom, and she did not have dinner that night. We ended up cooking, which defeated the purpose of ordering takeout after a long workweek. Issue 2: On 1/17 around 1:00 PM, called to resolve the issue and was placed on hold for about 10 minutes. The manager offered either a remake with no refund or a refund with no food. Given that the entrée was paid for and never received, a remake AND a refund would have been the reasonable solution. I was told the remake would be ready by 3:00 PM. Issue 3: When I arrived at the takeout window, no one acknowledged me. Staff nearby made eye contact but did not offer assistance. As I stood there, I called the Curbside Number and was placed on hold yet again. Issue 4: When I finally spoke with the manager, I was told the order still wasn't ready. Keep in mind that this was 3 hours after I was told that it would be ready for pickup. Needless to say, I cancelled the order and requested a refund. A complimentary slice of cheesecake was offered, which felt more like a consolation than a resolution. This level of disorganization is unacceptable for a high-volume chain restaurant. I wasn't asking for special treatment--just for a mistake to be handled efficiently and professionally. While I enjoy the food and the rest of our online order was correct, this takeout inconvenience required far too much effort. I would not recommend takeout from the Premium Outlet Mall location in Cypress and hope this feedback leads to improvements in their takeout operations. read more

The Cheesecake Factory - Estimated time of the online order being ready (the website to order online is very phone friendly!) - Desserts Near Me - Cypress, Texas

So glad to finally have a Cheesecake Factory in our neck of the woods. The location is super convenient--less than 10 minutes from my house and there's plenty of parking, which is always a win. I really loved that they have a fully enclosed, heated outdoor section that can also serve as overflow when the main dining room is crowded. That's a thoughtful setup and makes the wait feel way more manageable. Overall, it was exactly the Cheesecake Factory experience you expect--consistent, comfortable, and reliable. But what really stood out was our server, Jerry. He was from Louisiana and helped me customize my Cajun pasta, and let me tell you... it turned out amazing. He was incredibly kind, attentive, and checked on us just the right amount. We're hoping we get him every time we come back. All around, a great experience. Happy to have this location nearby and we'll definitely be back. read more

The Cheesecake Factory - Hennessy peach sidecar - Desserts Near Me - Cypress, Texas

See all

Yay! Cypress finally has a Cheesecake Factory, and from the packed house during our visit, it seems like the community is excited. While I'd describe the experiences as mildly "chaotic" considering we visited during their opening week, it was still a win overall. If you know anything about me, you know I have STRONG sweet tooth. Unfortunately my health is not as strong, so I save comfort meals like these for date nights and cheat meals. This date night cheat meal built the anticipation with a 30 minute wait, and kept the surprises coming with the seating order. However, once seated our waiter Jerri was perfection. As usual the brown bread is a star, and the portions are plentiful. With the sauce the Cajun salmon was exactly a described, an indulgent comfort food dish packed with flavor (and butter...lots of butter). The sauce makes the dish. For dessert we did the unthinkable, we ordered a dessert that was not cheesecake. Instead, we tried the brownie sundae. Fair warning, this one is for the fudge lovers. I wouldn't call these brownies, I'd call them fudge, fudge topped with hot fudge, sandwiched in between two luscious scoops of vanilla ice cream topped with whipped cream surrounded by a generous sprinkling of almond slivers. This dessert could easily serve 3-4 adults. You may be pleased to know that I grabbed a slice of cheesecake for the road. It served as a very sweet treat the next day. My advice: If you like the Cheesecake Factory, give this one a try. If you like the Cheesecake Factory and hate crowds, noise and awkward clustering, give this location a few months to settle in, then give them a try. Either way, happy dining! read more

See all

We finally made our way to Cheesecake Factory Cypress. We arrived on Wednesday night at 7P. It was crowded and people waiting, but lucky for us we made reservations ahead of time and waited just 4 mins prior to being seated. We were seated and immediately our waiter tended to us getting our drink and appetizers. I had skinny margaritas and stuff mushrooms. We also had potstickers , Asian salad was good and cheesecake was delicious. Make sure you save room . Huge menus, lots of selection read more

See all

Food was delicious. Service was amazing. Our server was very kind. Ambience was family friendly read more

The Cheesecake Factory - Baja bowl - Desserts Near Me - Cypress, Texas

See all

So of course Cypress decides to get all the good stuff after I sell my house. Cheesecake Factory and Trader Joe's? How rude!!!!! Both are two of my favorites, so I had to come check out the new The Cheesecake Factory location while I'm in town. The restaurant is exactly what you'd expect from TCF--huge menu, busy atmosphere, and already giving "this place will be packed on weekends," which lines up with what you'd expect from something new over here. I don't know why more restaurants don't post up shop over here considering all the money we are dying to throw at them for good food. TCF is a solid addition to the area. Service was good, no issues there. I ordered the Cajun salmon, which was cooked well and hit the spot. Nothing fancy, just dependable and satisfying. And of course, dessert happened. I had the Oreo Dream Extreme, because if you go to Cheesecake Factory and skip cheesecake, that's a personal choice I can't relate to. It was exactly what it's supposed to be. Overall, it's Cheesecake Factory doing what it does best: decent food and a menu way too damn big so it's always something for everyone. Still annoyed Cypress waited until I left to level up, but I'd definitely come back when I'm in the area. read more

Came back here for my birthday to get the free slice of cheesecake. We ordered off the skinny menu this time and were pleased with the flavor. The prices here are a more than a little hard to swallow. The inside and service are quite nice, but this is going to have to stay a "special occasion" place for me because the prices are just too high read more

See all

Food was great, different items ordered and shared. Staff was friendly warm greeting. Nice vibe not too over crowded for a Mother's Day. Able to get in and out without being rushed. read more

So excited to be near a cheesecake factory ! I've been eating at various locations since I was a child since my family enjoys it as well. The ambiance is dim at night but always very loud which is nice when you don't want everyone around you to be able to listen to your every word. Always happy to get fresh bread and butter to start. Their drinks are delicous, as well as their strawberry lemonade. I haven't had an entree that I don't like. Their weekend brunch is delicious. I just ordered a specialty coffee for the first time here and it was delicious. Of course the cheesecake is delicious, but their chocolate cake, carrot cake, and coconut pie all are equally delicious as well. You can't go wrong eating here. read more

How crazy is this!?! Just getting to the review because we've all been sick, 2 nights ago, I came in for take out to get 3 pieces of cheesecake. Went home, had a small get together, had coffee and cheesecake with friends. All 3 of us got sick. Let's not get too far into details but it was bad for all 3 of us. Espresso does not cause you to get sick like that so the only other thing we had was the cheesecake. I'm positive it was the Adam's peanut butter cheese cake that ruined us. I think we will pass on the cheese cake factory in cypress. Would've never thought Cheesecake Factory would do us dirty like that! read more

Pretty surprised by the excellent experience, actually! I usually like to wait for newly-opened businesses to work out their kinks before I check them out, but I went for lunch anyway. The parking lot was FULL, which I expected because of the holiday shoppers at the Premium Outlets. We were seated immediately. No issues. No wait. Our server was phenomenal! I wish I could remember her name for this review! She was just perfect with a fun, friendly attitude. My chicken piccata was OUTSTANDING! My husband loved his chicken fettuccini as well. We took slices of cheesecake home--I highly recommend the peppermint chocolate. read more

See all

Sat here for an hour and food still hadnt shown up. Excuse was the cook, yet the place is almost empty. Found out all the staff meals were put ahead of paying customers, so we had to wait for our food while staff meals were being made ahead of us. Not cool. First and last time at the factory. Dont bother with this place. Complete disappointment read more

We were going here, but the teeny tiny outdoor area was very crowded and tables were tiny and pushed as close together as could be imagined!! We wanted to go there and we all love the CF at the Galleria in Houston! Always fabulous! In every way. This CF looked fine, just that we wanted to dine outside!! We looked at how close the tables were to each other and decided to leave and go to Tommy Bahama nearby at Market Street for large tables in a big patio overlooking the park. You can find regular Tommy Bahama reviews, but with the advent of their "seasonal" menus, we struggle to find what we loved one time, brought our friends to try it and then it disappears from the menu! Examples are best grilled artichokes in town- sorry ! They were on seasonal ! Or the most fabulous banana waffles with fresh strawberry Glaze- several groups came for breakfast to get it- but - sorry - "it was on seasonal menu" Then I ordered the heavenly "hash " breakfast skillet, but when we went with others to get it- you can guess- This rating is so unfair, since we never ate anything here and we know it is good. How good is unknown because we could not get in the overcrowded outdoor area we wanted. We will return at other times to report if there is a tone when few people are sitting outside- Meanwhile, find a more relaxing restaurant with plenty of large tables and comfortable big chairs!! Again, we never got a chance to try the vittles!! read more

Serving hot food cold is not good for anyone, unless all you serve are cheesecakes...but you do not!

Really enjoyed my visit to TCF this past Sunday. I was going to run home and check on my Mom before traveling for TDay, but she offered to meet me half way and take me out to lunch. I actually had chosen a different restaurant before finding this newly opened Cheesecake Factory. After looking at the initial place's reviews, I stumbled upon Yelper reviesles for this place. Although Im not a fan of going to newly opened restaurants, they had the online reservation option, so I pivoted and changed. Unfortunately, I left home quore later than expected and would have been 30 minutes late for the table. My mom hadnt contacted me per her usual to let me know she was on the road, so I called to change to a later time since online it only showed late afternoon ans evenings times. I was told that was not possible but there was no wait for 2 people at the moment. I figured this would change closer to noon and held my breath but it turned out okay. Mom had a little trouble finding the place meshed between stores within the Premium Outlet Mall. Parking was crazy swamped. I had a handicap decal and found a space to hold until Mom came, but she decidee ro walk and get some exercise. When I say the parking situation is crazy, there was someone trying to park their full size truck within the no parking spaces with diagonal lines. The space was not wide enough for the truck at all. I was so scared this driver was going to hit my car on the ones nearby. I almost left the space but why? That driver would be clearly in the wrong and would be 100% liable for damages, so I stayed put. Luckily. a space opened up that was an actual space for that driver to park. Wheew! Crisis cancelled. When Mom finally confirmed she was parking, I went inside to get on the waiting list because I saw other people hanging around. I just knew they must be one. Nope! As the person on the phone had shared, there was no wait for 2 people. Soon as my Mom stepped in, we were whisked to a table. Small. a little cramped but we could still hesr each other in a packed and busy restaurant. If you know TCF, you know they're menu is a book...or maybe a novel lol The portions are still huge but even the lunch portion satisfies. We did order the spinach artichoke dip appetizer as we put in our drink orders. It wasnt the best Ive had. Reminded me of creamed spinach- missing the chessiesnest of the dip, but the entrees- 10 out to 10! The Lunch porrion Cajun Salmon was delicious! I've only had one salmon entree taste better than this one and it was one of my friend's who cooked it. The seasoning, the sear, chef's kiss. The loaded mashed potatoes complentrd well with the salmon. Although I needed a knife to cut the brocollli, the color and crispness was just right for me. Mushy brocolli is my least favorite. My Mom opted for the orange chicken which featured a King size bed of rice. She poked around and found snow peas under the dish but they were a little sparse. She didn't complain or want to get a side of veggies. She enjoyed her orange chicken and even asked for extra sauce which our waitress grabbed without delay. We of course, had to order cheesecake, even if it was to go. I was indecisive and asked our server for suggestions. I didnt take it ans eventually defaulted to my tried and true fav- red velvet. Cake was moist and cheesecakw was smooth and creamy. This was a great choice to diner at despite them being open less than a week when I came. Our server apologized for the wait, which I dismissed because there was no wait from my perspective. They did eveeything to not only accomodate us but gave us the atmosphere to catch up and get full off a delicious meal at the same time. Great job TCF. Looking forward to coming back soon, but I'd definetly would recommend making a reservation and pack your patience when looking for parking (and don't try to create a parking space) read more

Service was good. Waiter was attentive and atmosphere was nice. The food was just ok. Seems expensive for what we got. Miso salmon with snow peas and rice... decent size salmon huge amount of rice and 5. Yes 5 snow peas for 29.95. Farfalle with chicken roasted garlic cream sauce. This dish had tiny pieces of chicken and very little taste. Had to keep adding salt just to get some flavor 24.95 Too expensive for what we got. Probably won't go back anytime soon read more

Five star all the way!! I came here with my husband, and a friend on their 1st opening day. It was so packed but we only waited for 20 mins, so we did not wait too long. The waiter and server were all curteous and friendly. Top notch service! We ordered Korean Fried Cauliflower, Bacon bacon burger, Fetucini carbonara, Lemon-Garlic Shrimp pasta, Italian sausage rigatonni with ricotta cheese. Every one of them were all delicious and spot on!!!! The ambiance was so nice, not super loud and quite relaxing. Highly recommended!! I honestly think this is one of the best restaurants in Cypress! Bravo Cheesecake factory and keep up the good work read more

See all

We arrived at the restaurant at one of the most busiest time, the day after Christmas. Surprisingly, we were seated within few minutes. We had Nakoah as our waiter and he provided exceptional service. The restaurant was lively and the food was delicious. We've visited about 100 Cheesecake Factory restaurants across 45 states of the USA. Since this one is closest to our home, we were delighted to try it out. We were not disappointed. We plan to return soon. Remember, the parking situation is crazy during the holidays, so prepare for it. read more

We had reservations at 7:30, arrived at 7:15 and we're not seated until 7:50. They gave our table go someone else! The order took 45 min to come out so we didn't have time to order cheesecake. After 2 hours, I got my Shellie's Salad leftovers to go (no dressing by my request) and when I got home I had salad wilted and soggy from so much unwanted dressing on my salad!! I could not even eat it. Our waitress was very polite but the wait was horrible with only an explanation that they were very busy! I will never go there again. read more

Tried the ribeye steak and breaded zucchini. Both are a no. Don't bother to order the steak. It was a 5/10. The zucchini was very, very greasy and the zucchini was sliced extremely thin. Wouldn't recommend at all. I did love the pina colada. Oh, I forgot the fried chicken sandwich is just aversion. It's nothing special. Service was still good and the ambiance is still great. read more

See all

Reservations is at 7. And guess what? It's over an hour and still didnt get to sit down. They walked people around and around to find them a table? What in the world? read more

Excellent excellent excellent! Decor amazing, menu options great, service 5 star out of 5 star and good great. Is it expensive a little but when you look at what you're getting it's worth every penny. Wife Parmesan chicken pizza style and I got the traditional burger medium well!! Waiter was a class act and very assertive and professional, i think his name was Kris C read more

Finally getting good restaurants out on the northwest side of houston in cypress. I would imagine the owners are ecstatic also since business was BOOMING on a Thursday nite after 7:30pm. Got to love a new establishment. The people are way, way happy and friendly. As we were leaving, at least 3 staff thanked us for coming. The service was top notch, the food was great as usual. We split a Caesar Salad which was huge and the Bee Stung pizza which was very good. Bet management was sad they didn't building bigger. read more

Waited to be seated for 20 minutes. Then I waited for my order for 1 hour, only to realize that they lost my order. It ruined my birthday. I walked out, but the waitress had the audacity to ask us to pay for the drinks we ordered. I talked to the manager, but he only apologized. What else can they do? I guess nothing, right? read more

The food was good. The service was good. The ambiance was nice with soft lighting and music playing in the background. read more

The Cheesecake Factory - Jamaican Black Pepper Shrimp - Desserts Near Me - Cypress, Texas

See all

Great service and large portions. The martini was spot on. Chicken Madeira was excellent. Enough for two meals.

Don't get a salad. Bad before I even put my fork in. Came with visibly rotten tomatoes (and someone had set them all in a row, so there was no "didn't see it") Manager offered to get new tomatoes ‍ After I started to eat, saw rusty snd rotten lettuce leaves underneath, just tried to eat other parts of the salad that weren't off, didn't go there to get into a tussle about poor food quality. My husband's hot meal was fine, just steer clear of fresh stuff. Server was nice as was manager, but if the food is spoiled it doesn't matter. read more

Food is good and the cheesecake is amazing but the service is extremely slow! It took almost 30 minutes to get a drink from the bar and 20 minutes for cheesecake. The waiter was great but the bar and cheesecake counter need help! We were there for 2 1/2 hours for a party of 3. read more

Experience was trash..brought our food out after about 40 minutes after we sat down and a couple that ordered after us received their food first.. My wife food came out wrong and they were trying to get us to keep it because of the manager..One of the servers said it was in the window for awhile and got cold, but still brought it to the table. My food was correct but barley warm.. I sent it back and it took another 30 minutes for it to come out and it was room temperature if that.. The waitress was holding the plate saying it was hot..that wasn't true..We came here because it was closer to the house. Will not be back here I will travel additional 15 minutes to go to another restaurant. TRASH EXPERIENCE... read more

Ordered the banana and red velvet cheesecake. Both great options! To go was pretty fast.

My boyfriend and I went to The Cheesecake Factory in the Houston Premium Outlet mall parking lot, our waiter was Joshua, and he was the perfect amount of attentive, super kind and very helpful! Definitely made our experience even better :). Food was great, I got the Baja Chicken Tacos, and my boyfriend got a Mac and Cheese Burger. Joshua made sure he did not forget his ranch and asked for refills at the right time. We got seated outside and I noticed the other waiter putting the window/patio covers down for the other guest also suggesting to turn the heater on for them-very thoughtful. Will definitely visit again! read more

I came to The Cheesecake Factory to celebrate my birthday, and the wait for our food was extremely disappointing. We received and finished the rest of our meal, paid the bill, and I still never received my Asian salad. The service was slow and unorganized, which really affected what was supposed to be a special celebration. I hope management takes this seriously and improves the timing and communication with guests. read more