Great Place, Great food, And the best bartenders. Brian is the hardest worker, friendly and courteous. And Katie is a great second behind Brian, Everyone should try this place. read more

Great and great service! We reserved at the Château in Franklin for Mother's Day. I misjudged the number in our party and the team was very accommodating to adjust the seating so we could all sit and eat comfortably. There were nine in our party and we all enjoyed our meals you've got to try their cannolis! read more

The Chateau - Italian Near Me - Franklin, Massachusetts

I frequently stay at one of the two Hilton properties that are right behind this restaurant. Although I have never actually eaten in the restaurant, have ordered takeout a few times. Each time I have been disappointed and I think I have learned my lesson after this time. The takeout portions are extremely small and the dessert was very underwhelming. Check your takeout order before you leave because they left out my dessert on this order and they left out my garlic bread on my last order. read more

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It's basically Olive Garden but they add $10 more per dish. Food is fine but nothing exemplary and the prices are basically rip off level for the portions you receive. Our server was friendly and attentive but there's only so much she can do with a restaurant this sterile. read more

The Chateau - Meatball and ricotta pizza - Italian Near Me - Franklin, Massachusetts

Worst service possible. Went in for quick dinner; which was good, but the service was so bad I won't be going back anytime soon. Sat at bar and felt bad because the gentleman bartender was going to be bummed out if he had to share tips because Kate was horrible. She ignored us, put our food in wrong, overcharged us and then argued about price with me while looking directly at menu. Literally doesn't even know the menu. What's the saying sh** or get off the pot. read more

Ordered take out and got a veal parm with penne, chicken parm with angel hair and toasted ravioli appetizer. My mom liked the veal parm but I didn't enjoy my chicken parm at all. The sauce was horribly sour, I could only have a couple bites despite being hungry for my dinner. I had horrible heartburn from the sauce immediately. I took the toasted raviolis out of the bag and opened the container and the dipping sauce was all over the raviolis making a few of them soggy. No lid to be found for the dipping sauce. I wouldn't order here again! I have had much better meals at their original Waltham location. read more

The Chateau - Toasted raviolis came with no lid so sauce spilled everywhere and were soggy. - Italian Near Me - Franklin, Massachusetts

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I don't write reviews lightly, but this was one of the worst dining experiences I've had in a long time. I walked in and sat at the bar at 5:20 PM and didn't get asked for a drink for 20 minutes--and even then, I had to ask for a menu myself. The bar was just as bad: people sitting there were actively trying to order drinks and being ignored. It took 30 minutes just to place an order. From there, it only got worse. I had to remind the server/ bar tender to bring my salad. Then I waited... and waited... and waited. I checked my watch at least 10 times--by 6:20 PM, I still hadn't been served. Meanwhile, the bar atmosphere was chaotic. The bartender, B (who wasn't my server) acted like he was hosting a party in his own basement--swearing behind the bar and focusing almost exclusively on a group of regulars while everyone else was ignored. Those same regular customers were openly complaining. One guy even said it would be faster to order DoorDash--and honestly, he wasn't wrong. To make matters worse, staff were openly talking about the food being frozen. Regulars were complaining about meals being microwaved. There was even some kind of party happening in the kitchen while service completely fell apart--at one point, bar patrons joked about serving themselves. When the food finally came, it was a disaster. Everything was drowned in sauce to the point you couldn't tell what was what--chicken parm, fried ravioli, all just a soggy mess. The ravioli tasted frozen and terrible, and the chicken was over-fried to the point of being inedible. The heavy sauce felt like it was there to hide how bad the food actually was. Even trying to pay was a struggle--I put my card out and the server walked right past it multiple times. Completely clueless. If this is supposed to be Italian food, I'll gladly skip Italy. And honestly, if you're starving, 100 miles from the next restaurant with barely enough gas to get there--keep driving. You'll be happier you did. Avoid this place read more

I have been a long time patron. started in Waltham and have been to all the rest. I believe the family had a location in conway NH for a time back in the day. Have always loved the food & service. Sad to report the staple meal for me, Chicken Parm has slipped terribly. They seem to be using the cheap chicken now that has that stringy unchewable grain running through it. Love the place so will check out other offerings but sad to see the CP go. read more

We are currently sitting at the bar. There are maybe 20 people in the entire restaurant. It's been 50 minutes and we have not received our dinners. It took 35 minutes just to get soup! Soup!!! It's not busy here at all. I'm sure all I'll get a reply telling me how long you've been in business, and how you'll take this seriously. It's like a form letter on all your other replies. It's absolutely ridiculous that the service has been this slow on a slow night. Even the couple next to us has been waiting over thirty minutes for dip. What has happened to the Chateau???!! Food came out, plate was burning hot but food was luke warm. I had the chicken, ziti, and broccoli. Husband had the fish that was flavorless, and all the breadcrumbs were burnt to the plate it was on. The people next to us did finally get their dip and it was stone cold. Their meals came out minutes after their dip and one dish was cold. How did their meals come out after 30 minutes and ours took 50? Seems maybe it wasn't sent to the kitchen or the kitchen was understaffed. The manager Courtney came and spoke with the family next to us about their food. Perhaps if Courtney was present in the restaurant things would have run better. It was a terrible experience. Perhaps Chateau should take a long hard look at how busy other places are and how slow they are and figure out if it's the service or the food quality that is driving people away and maybe step it up. Check the cameras for tonight if you think my times are not accurate. My first job was at Noceras in Stoughton and back then none of this would have been tolerated, what changed? read more

Can't leave a review when we never got our food... Place was empty and waited 45 minutes for our appetizer that never came. It's also rather unprofessional for wait staff to have a contentious conversation on the floor in front of customers. Avoid at all costs... I'd give zero stars if I could read more

I have been to this location a few times now and they have never disappointed me. It is clean, the staff are friendly and the food is really good. I particularly like that there is numerous seafood items with choices that aren't all fried. Tonight my sister and I decided to dine in, it had been awhile and she was craving a meatball. We both like the style of bread. I prefer warm roles, but this is somewhat traditional and the butter is soft. She got the kids spaghetti and meatball. This is a generous sized dish. I got the broiled haddock with baked stuffed shrimp. The fish was cooked perfectly and had a nice buttery flavor. The shrimp were delicious, the stuffing was great and they weren't dry. My sides were squash and mashed potatoes, also delicious! My sis had a pudding style dessert and the overall experience was great! read more

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Waaay overpriced for very mid food ! Many more local options available that are higher quality and more reasonable priced ! Bread is probably best thing they offer ! Pizza is good though and Wednesday pizza special is ok Much better options are Mario's and La Familia read more

This place is consistently delicious. I'm a fancy foodie, and The Chateau is where I usually go for homey Italian food. I love their sauce. They have the best eggplant parm. I love their salads, and last night (again!) Enjoyed their perfectly cooked steak tips. Great basic food, you won't be disappointed in portion or flavor. read more

Can you tell me how it's possible to be seated at the bar, order a pizza and a salad to go and the pizza is ice cold? How is that possible?

It doesn't matter whether the pathetic food/service was on Mother's Day or not. It is beyond ridiculous for the cooks or waitstaff to not know that food was cold before it was served. read more

We ordered a family thanksgiving meal. Pre-paid $95. Feeds 3-5 people.....I'm not exaggerating when i say the turkey was so bad none of us could eat it. It was very low grade, was SLIMEY, and just not quality turkey at all. Was rubbery. The sides were ok. But everyone was so put off by the turkey we really didnt eat it. Total waste of $100 and im really kind of pissed we spent $100 on it and ended up ordering pizza for dinner on thanksgiving.... never again. I know this place has been going rapidly downhill in quality the last few years - but i figured they would at least make sure to get thanksgiving dinners done right...nope. Never again. read more

Slow service and food was tepid. Got the eggplant parm and it tasted like it was microwaved.

The food is generally good. However, the last time we went for dine in, there was glass in my mashed potatoes. Manager apologized and offered me new mashed potatoes. I declined. We ordered on Uber eats this week. The chicken broccoli ziti has metal in it. It could be a staple, not sure but it was stuck to a piece of chicken I put in my mouth. I will never return. If you like to eat glass or metal, this place is for you! read more

The Chateau - Metal in my chicken - Italian Near Me - Franklin, Massachusetts

First off don't go on a Sunday for a good part of the menu items are not available. What I ordered came with either a cup of soup or a salad, I asked for a salad and if it could be a chopped salad. Waiter came back 10 minutes later to say sorry the kitchen is busy and chopped salad is not served on Sundays. If I wanted to pay extra 5.00 they would do it The placed seemed to be more focused on take out orders this dine in. The food we did get was not impressive eggplant w felt like the frozen kind and so did the meatballs. Meh! read more

Best food EVER!! The waitress was the sweetest person ever, love her!! The place is fancy, so amazing!! read more

The Chateau - Drink, and tables - Italian Near Me - Franklin, Massachusetts

The food was the best thing I've ever put in my mouth! Our waitress was so sweet and VERY cool! The vibe is so calming, not loud at all, a hint of fancy but fits all I will 100% come back! read more

The Chateau - Booth, and tables - Italian Near Me - Franklin, Massachusetts

Overpriced food. Fried calamari come out cold and greasy. Bread is cold. Chicken is plain. The only good thing is the services. The waitress is nice. read more

This is for an Uber Eats order. I ordered the "Italian Combo" which was described in the menu as my choice of two of the chicken parm, eggplant parm or veal parm. I selected chicken and eggplant parm. I was then prompted to select a pasta side. I opted for the gnocchi pomodoro for a $3.00 up-charge. I was then prompted for the kind of sauce I wanted. I selected marinara. What I expected: two half servings each of chicken and eggplant parm with marinara and a side dish of gnocchi with pomodoro sauce. What I got: three slices of fried eggplant with some gnocchi dumped on top, smothered in marinara. No chicken parm, no pomodoro sauce. The gnocchi clearly was not drained well before being dumped on the eggplant, everything was just a soggy pasty mess with water sloshing in the bottom of the container. The Italian Combo is $28.95 plus the $3.00 for the up-charge on the gnocchi = $31.95 An order of eggplant parm and with the same $3.00 up-charge = $28.50. Major item left out of order. Food inedible. Overcharged. Find somewhere else to order your Italian food when using a delivery service. read more

When this location first opened we had two bad experiences and never went back. Today, we decided to stop in for lunch. Man, we were impressed! We sat at the bar and Brian, our bartender was spot on! He was professional and had such an amazing personality! Our food and drinks were out of this world! Super bonus, everything was piping hot!!!! Now that we know Brian's shifts, we are going to make a point of stopping in more often for great food and company! Brian- you are a ROCKSTAR! Mike and Mary Connors- Bellingham read more

Great food I love it...... you should definitely go here anytime you feel like it... great food!!! .. pretty cheap not lying... ... yea... great! read more

Very disappointed with our dining experience at The Chateau on 6/25/25. I ordered my "go to Chateau Chopped Salad" for my dinner for $14.50. It was delivered to our table without a drop of salad dressing. No one came to check to see if we needed anything for 30 minutes until our "server" brought our check and asked if we needed anything else. He offered to bring me salad to take home! I don't need dressing at home. our server brought a cup of Italian Wedding soup to my Mom who ordered a bowl to be her dinner. When he brought it, I told him she ordered a bowl and he switched it out. We left with a take out order of pasta with meat sauce, my leftover salad (chopped lettuce for 14.50 w/o dressing) . My Mom ordered unsweetened iced tea and I ordered a glass of Rose and a water with lemon. Never got the lemon. Our bill was $58.28. I expressed my discouragement to our waiter. Our service sucked, the food was minimal at best and the bill hefty for a plate of pasta with meat sauce, a bowl of lettuce e/o dressing and a small bowl of soup. NO ONE came by to offer an apology, an expoanation or compensation. We live around the corner from this restaurant and have ordered take out regularly as well as popping in and recommending it to others for the past five yrs. Especially throughout the pandemic..... I am disappointed, angry and so done with The Chateau! Can you spell "RIP OFF!" read more

Friendly waitress and nice atmosphere for our anniversary visit here. The vibe is good, either at the bar for a game or sit down. We had a couple of whiskey sours, the Rhode Island calamari and one of the trio's with chicken parm, meatballs and toasted ravioli. Good food. Recommended. read more

I want to give them a Zero, that's what I would say but I have to give them a star to post!! I wouldn't even given them a star for good bread!!! The food was horrible. The chicken broccoli penne was swimming in about 1/4" water. It had no flavor even though there was a ton of garlic! We had 6 people in our party and not one would ever go back!! I asked for anchovies for my Caesar salad but the waitress gave me avocado and then charged me $2.00 for her mistake! Drinks took forever and the place wasn't that busy. There is so much more to mention but suffice it to say NEVER AGAIN!!! read more

I would like to take the time to thank Ever Umanzor for understanding my schedule conflict. He is very personable and down to earth human. I am very grateful for his professionalism and unbiased with me. Thank you read more

I had a delicious dinner and excellent service. The staff were prompt and friendly. I placed a to go order for full order of chicken parm with spaghetti and did not look into the bag when I paid. The portion was so small I couldn't believe it when I got home. The portion should be a large chicken breast or two smaller ones and a good sized helping of spaghetti as has been in the past. Very disappointed on the dinner value. Family member left hungry. read more

We were a party of six and very dissatisfied with both the food and the service but we were able to speak with the manager who apologized and told us he would refund our bill the next day, (why he couldn't do it at the time is anyones guess). We are waiting on the refund. One other thing, the KENO was down, which they knew, but took our bets without telling us! read more

The reviews on this place are all over the board! This location has been quite a few different restaurants over the years. It's in a good spot, so I'm not sure why the turnover. In any event, we stopped in for lunch during the week. It wasn't busy - a few folks were in the bar and a little less than half the booths were occupied. A hostess stand is right inside the door; we were shown to a booth right away which was plenty big for six adults (we are a party of two). Our waitress showed up in good time and was very friendly. We placed a drink order and she asked if we wanted bread, which we declined. By the time the drinks arrived we were ready to order. My lunch companion is a local and often orders 'take out' from here through an on-line food delivery apps. A recent order for pizza was delivered instead with what appeared to be a family's dinner. That was most likely the delivery company, and although attempts were made to get someone to fix the error no reply was received from the delivery company. Other than this one bit of confusion, she has never had a complaint about the food from here. I am supposed to limit my tomato intake, so I opted for a sandwich while my friend had chicken parm with pasta. Not sure if the portion size is different here between lunch and dinner, but the portion size was good for lunch: not too big, no left overs. My pastrami sandwich was not lean which makes eating it difficult as the pieces don't separate well and you end up pulling slices of meat off the bread. Not very lady like. My side of squash was very tasty and not too sweet. The restaurant and ladies room both seemed clean. No trouble with dirty flatware, menu's, table or booth. The restrooms are located in the back right corner of the restaurant. The bar is on the left as you enter and there are TV's in there as well as Kino. We both ordered a glass of wine and our lunch, with tip, came to about thirty two dollars each. So not a frugal lunch. I tried to look up their on-line menu before visiting and there is an error on the lunch menu page. The dinner menu page seems to work alright and I believe they are similar. As other reviewers have mentioned there is a Vegan Menu listed on their website that seems to not exist in reality so do call if you are looking for vegan foods, and if you are vegetarian definitely get the Marina, not the 'Tomato sauce' listed on the menu which seems to have meat in it although the menu does not specify that information. Buon appetito! read more

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Much like the older style "red sauce" Italian food places. Very unpretentious, but basic, high quality food. Don't let the pricing scare you, because it's good value for your money. read more

Crazy money! I ordered a 9oz house white wine and wowo!! Moon money! $17.75 for one glass. Unbelievable but here's a picture of my receipt to prove it! Unfortunately I didn't look at the prices on the wine menu first. I have never paid such money for a glass of wine!! The food was fair but I definitely left with a bad taste in my mouth lol. No I won't go back read more

The Chateau - Price of 1 house 9oz white wine!!! Rip - Italian Near Me - Franklin, Massachusetts

Food is just ok. Nice atmosphere got the eggplant parmigiana sandwich. Bread is way too thick. All you can taste is bread. read more

The Chateau - Nice atmosphere, first time here. Had the eggplant parmigiana sandwich. Bread is way too thick.. see basket . - Italian Near Me - Franklin, Massachusetts

"Providing quality ingredients since 1993"... Not a SINGLE thing is made in the restaurant. Glad you pride yourselves on frozen meatballs and bagged sauce! Pathetic. Spend your hard earned money with a company that deserves your money. Not this joke of an establishment claiming to be Italian food with a FRENCH name. That alone should speak volumes. The GM has 0 knowledge of allergies or the fact that people are being poisoned in his restaurant. Staff is lacking knowledge in the menu but that's clearly an issue from management. Stay far away. read more

The restaurant itself was lovely, clean and new. We were there on Sunday, February 21 at 3:30pm....not a busy time. My eggplant with penne was their standard fare, no complaints. My husband ordered the eggplant sandwich, which was served on their table Italian bread. The minimal sauce soaked thru the thin bread, making it impossible to eat as a sandwich. Ordinarily we'd get the server and send it back, but he left the food and never returned. We had to flag down another server to get the check. I've never been at a restaurant where the server didn't come back to check after serving the food! I have pics of the very sad looking sandwich but can't figure out how to post! read more

The Chateau - Italian Near Me - Franklin, Massachusetts

HORRIBLE! We came in just after 8:00PM Saturday June 3rd and sat at the bar. We are social people, so we prefer bar where we can chat with staff and other customers. I noticed how dead it was for a Saturday night, but we were there and hungry, so we stayed. The long and short- Only 1 other couple at the bar who were clearly regulars. The bartender, Katie, spent 90% of her time talking with them. I asked for a glass of water 3 times before getting one. Before we ordered, we asked for the NHL playoffs to be out on one of the TV's. Didn't happen. She did dishes, chatted with the other couple and never looked in our direction after we ordered. After 10 minutes, we flagged down a manager and asked him to do this while the bartender was 5' away. The food came out and the pasta was so hot, the bartender had to grab napkins to pick up the bowl. A couple bites in, and the eggplant and my pasta were cold on the inside. The sauce on the pasta was a thick glob. Clearly microwaved garbage. I would have asked fir the food to be properly warmed, but Kate never came over to check on our meals. When it was clear we wanted to leave. She offered 2 boxes and I declined one. You would think if someone left more than half of their meal and didn't want to take it home, this would indicate a problem. She never asked if something wrong. The only time she seemed interested was when we ordered and when we paid. I worked food service for many years and am usually very patient, Particularly if someone is in the weeds or new. Tonight, it was utter disinterest and clearly she was only concerned with the tip based upon her sales. We have tried this location a couple times and haven't loved it. Tonight sealed the deal, we won't be back. Some may say 'good riddance,' but as a business, I would ask why I got a review like this. read more

I did takeout yesterday and it was a disappointment. I got the trio 2 which came with lasagna, fettuccine alfredo and chicken parm. The food tasted like it came out of a box and they just warmed it up. Honestly, Olive garden's tour of Italy dish would have been better. Save your money and go elsewhere! read more

It just falls unto the manager. Slow night and we were a table of six. We ordered three salads and three pizzas. The two salads came out first, ten minutes later, a pizza and a salad...15 minutes after that the two remaining pizzas. Our waters never came. We watched our drinks warm up at the bar. Okay, the waitperson was a bit under-trained and overwhelmed. The bartender was uncaring and a bully. But, the kicker was the manager. He hung around the host station all the while staring at his phone. There's not much more to say about him other than he did nothing. He didn't tend to the front of the house and certainly wasn't managing the kitchen. read more