Ken at the Apple Store in Christiana Mall helped us replace our iPhone and truly made our day…read morepleasant. He was very kind, professional, and extremely helpful. Excellent consultant and amazing customer service. Thank you, Ken!

Hey. An Apple Store in tax-free Delaware. What could go wrong. The iPhone Pro 18 came out over a…read moremonth ago. I'm not in a big hurry, so I have been checking for my desired configuration for a while. God know how long it will take to get one there, because scalpers are their primary customer. On October 20th, the Burgundy 512 GB is available for walk in at every single Apple Store for a hundred miles. Not here. Scalpers line up every morning and clean the store out. A store employee confirmed this was the standard experience there. Maybe something should change? Maybe Apple doesn't care because they sell out daily?

They saved me from buying a new phone. My son's phone was dropped a few times and didn't react to…read moretouch. We couldn't unlock the phone (because touch function was messed up as I was explained later by Sinan) and display had a variety of multicolored lines. The phone was out of warranty and a friend suggested to take it to "FixItAll" on the Main Street. To my surprise they were able to fix it, which saved us from buying a new phone. Fantastic customer service! Very quick & quality repair. Highly recommend!

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

I want to shout out the employee who helped me put a new SIM card in my loaner phone- I forget his…read morename but he was very patient, attentive, and took the time to answer my questions. Thank you for all you do!

Below is from the report to the BBB…read more Initial Incident (3/14): I visited the store and worked with CSR Jose for 40 minutes regarding a three-line upgrade. Upon learning of a $150 in-store setup fee, I initially declined. Jose explicitly advised me that if I proceeded in-store, the $120 upgrade fee ($40/line) could be waived by calling Verizon Customer Service later. Relying on this professional advice, I completed the transaction. Follow-up (3/17): On 3/17, I called Verizon Customer Service and spoke with Dominic. He informed me that the fees could only be waived if the store provided a specific note on the account. I returned to the store at 7:30 PM (30 minutes before closing) with Dominic still on the line to witness the resolution. Unprofessional Conduct & Discrimination: The interaction with the employee on duty was unacceptable: Refusal to Assist: The employee refused to provide his name, refused to notate the account, and stated it was "not his problem." Hostility: He refused to speak with Dominic (the corporate representative on the phone) and walked away while I was speaking. Discriminatory Remarks: Most disturbingly, the employee told me I was "too old" and should have simply followed his instructions to return when Jose was available. Evidence: This entire interaction was overheard by Dominic on a recorded Verizon line. Dominic expressed shock at the employee's behavior and the blatant lack of professionalism.

I have had multiple good experiences with this store. I've come here to buy accessories, and to get…read morea new SIM card and set up a phone that I bought from a third party retailer. They were very helpful and supportive in all cases. My only beef with this store is that it has a pretty large area, and they don't carry all that much in the way of products, especially not many supporting accessories for older phones. But this is a complaint about T-mobile as a whole, not this particular location. This particular location is top-notch, the employees have always been super helpful and really competent, both at actually doing things and at recommending products to me and communicating the differences between things.

I had internet at home with AT&T until June 2022. I stopped the service and returned all the…read moreequipment on July 5th to UPS as the ATT agent had instructed me to do so. And I removed the auto-payment option and my credit card from my account in AT&T. After a few days, I received an email from AT&T that I should return the equipment by July 25th or they will charge me $164. I contacted AT&T and told them I have already returned the equipment and have the receipt for it. They said that I shouldn't worry because it takes a few days to process returned equipment. Then in late August, I noticed that they have charged my credit card $164 even though I had removed my credit card from my account! Charging me for returned equipment is one thing but keeping my credit card information and charging it without my authorization is obviously fraud. I contacted ATT support multiple times. Eventually, someone from AT&T contacted me and confirmed that they have received the equipment and apologized, and refunded that amount to my credit card. However, a few days ago I noticed that there is a collection claim against me for that amount and AT&T has sold my account to a collection agency. And I noticed that they have charged my credit card again!

Top rated service. Walked in wanting to upgrade my phone, but, didn't know what I should choose…read more Mike asked me what I was expecting from my phone and then showed possible candidates. Pointing out both the positive side as well as possible unnecessary features. I feel like my purchase was based on an informed decision, not just a blind choice based on advertising.

I have to give a major shout out to an employee by the name of Daniel (I really hope I remembered…read morethat correctly). I went in with software issues on my phone, I was seeking a replacement. He took the time to listen to me, explain my options, and even helped me update my account by getting rid of things costing me money that I was not using! I had to wait a while as it was pretty busy, but he was extremely helpful. Unfortunately, I had to take a few stars off because one of the other employees bad mouthed other customers right in front of me. It was uncomfortable and a very unprofessional.

was told my Verizon. go just go to the store and show my Id to verified who i was for a on line…read moreorder and the staff said how can we verified you . just very poor service

I had such a great experience thanks to Gregory that I felt like I had to come on here and share. I…read morecame in dealing with a pretty frustrating trade-in issue, and honestly, I was expecting it to be a stressful process. Instead, Gregory completely turned things around for me. From the moment he started helping me, he was patient, attentive, and genuinely invested in finding a solution. He took the time to really listen to my concerns, explain everything clearly, and walk me through each step so I never felt confused or overwhelmed. You can tell he knows what he's doing, but what stood out even more was how much he actually cared about making sure I left satisfied. Trade-ins can be tricky, but Gregory made the whole process feel smooth and manageable. He went above and beyond to make sure everything was handled properly and fairly, and I never once felt rushed or brushed off. It's rare to come across someone who is not only knowledgeable, but also kind, professional, and willing to go the extra mile. Because of Gregory, what could have been a negative experience turned into a really positive one. If you're going in and need help--especially with something complicated like a trade-in--I highly recommend asking for him. He truly made all the difference!

Even though I was the only customer there I felt like I was bothering them. They wouldn't listen to…read morewhat I was saying so I had to keep repeating myself. It would have saved us all some time if they would have just read the email I referenced and brought with me. Oh well, it's wasn't bad enough to make me want to switch away from AT&T but I doubt I'll ever go to that store again. Shame since it's just down the street from my office.

Excellent service and thoughtful consultation. They really listen to your questions and help you to…read morefind answers.

I just had an excellent experience with Laz and staff to get my Pixel 6 back in working order…read more He did everything exactly as promised very quickly and my phone is once again 100% operational - TY!!!!!!!!!

After getting tired of being gouged by Verizon, I looked at Consumer Cellular but opted for…read moreT-Mobile due to price and international travel. I went in to the Bear store and was helped by Ajay. Despite not having my wife with me, he transferred my phone, and later after some complications with Verizon, transferred my wife's phone and obtained her original number. Ajay has a great attitude, is helpful and a great representative for T-Mobile. You don't always get outstanding customer service these days.

T-Mobile Rt 40 & Rt 7 in Bear Delaware - worst T-Mobile customer service that I have ever…read moreexperienced. The CSR was 100% rude and negative to me September 10, 2026 @ 6pm. I was repeatedly told my Driver's License was "bad" and that she was unable to verify who I AM; even though I had my 6 digit passcode, 2 forms of a real USA Drivers' license and credit cards. I have been a faithful T-Mobile customer since the year 2000, and I have 26 years experience with TMOBILE on so many different levels of excellent past experience! That is clear to see in my customer history. I called customer service number from this store tonight, and I was spoke to very rudely by the T-Mobile customer service rep on the phone and she kept saying over and over again "well what if it's Not really YOU" over and over again she sounded like a robot with a lot of inappropriate noise going on in the background; void any professionalism! I left and went to another T-Mobile store in Wilmington Delaware. They scanned my USA Driver's License and it miraculously WORKED! Immediately! The customer service I received at the T-Mobile in Wilmington Delaware was 1000% professional and transferred all of my data from my broken iPhone to my new iPhone. ZERO HASTLE and ZERO bad attitude and ZERO RUDENESS. (also the CSR rep at the Bear Delaware T-Mobile completely lied to me stating that 'they could' NOT transfer my data from my broken iPhone onto my new iPhone) that too was a complete lie to my face in front of my Mother In-law that witnessed all of the rudeness given to me. I almost canceled my entire 26 years with T-Mobile tonight over how rude I was treated by the Bear Delaware store. Good Luck /from a customer with 26 years with JUST TMOBILE as my cellphone service.

We are a CPA firm in West Chester, Pa. have worked with True Net for several years. They have…read morehandled our internet and any other services and problems that have arisen and we feel very confident in referring them to our friends and clients. Their prompt service sets them apart. Lou Pedante, Dreslin and Comapny, Inc.

i love truenet! whenever i have an issue and i call for help they are very eager to assess the…read moresituation and find me the best solution...usually it is something i do wrong..hehe! i recommend truenet for everyone!