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    The Cat Chalet

    4.9 (22 reviews)
    Closed 10:00 am - 2:00 pm

    Services - The Cat Chalet

    Bath and groom only

    Pet boarding

    Full grooming

    1 More Service

    Pet haircut

    The Cat Chalet Photos

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    Reviews With Photos

    Binx & Kitty Baby
    Cristine E.

    I have taken my cats here for boarding 4 times and each time has been a great experience. Susan is always so sweet and accommodating! I get nervous having to leave my cats when I go out of town but they honestly love staying there at the chalet. They don't come home anxious or "off" like I've noticed with past boarding experiences. Also, my cat Binx is really stubborn when it comes to grooming but Susan was able to groom him and give him the best hair cut he's ever had! :)

    Little Guy loving it at Cat Chalet.

    Thrilled with the Cat Chalet. Left Little Guy for a week and a not sure he wanted to come home. This is his Go To Place. Wonderful atmosphere and caring people. Thanks!

    Maddie enjoying the beautiful decorations at the Cat Chalet
    Nancy E.

    I can't say enough about the Cat Chalet and Susan and Stephanie. We were displaced from our home due to a fire and they quickly embraced us and took our cats in immediately. The cats are so well cared for and loved. A couple of them are very shy and they really made them comfortable. One cat needed twice daily insulin and another cat needed SUB Q fluid every day! They take care of the special needs and I know the cats were always getting the best care. The Chalet itself is amazing. So warm and comfortable... my cats didn't want to leave! I think them both for taking us under their wing for up to 2 months! I highly recommend The Cat Chalet in Reno!!!

    Teddy, pre-lion!

    We are very happy that we found Susan at the Cat Chalet! We've never had our cats groomed before, but our long haired tabby, Teddy, desperately needed it. Teddy is 12 and has always had long flowing, silky floof, up until we moved to Reno. I believe that the dryness in the air is what made her super statically charged and this caused her to stop grooming herself. This turned her into a tangled, matted, sensitive-skinned mess. She stopped accepting pets from us and anytime we touched her, we'd shock her, every single time. So, we decided it was time to shave her beautiful hair off... A quick Google search gave us a couple of options, but after contacting a few, we went with Susan. She sent a really thorough email detailing what caused the matting and how a lion cut would benefit Teddy. So we took Teddy in for her first grooming and she did pretty well overall. Susan said Teddy didn't like the blow dryer though, so she couldn't finish drying her - which I 100% appreciate that she stopped and didn't force her to endure unnecessary torture. And now, Teddy is doing great, she's like a whole new cat! She was chasing her tail all day, the day we brought her home and she hasn't done that in years! It's like she's lighter and carefree and if you don't have a cat that might sound nuts, but if you're a cat person, you get it. :) So although we loved her hair, it's her kitty body and the difference in her personality was so dramatic, we're definitely keeping up the cut. Lastly, when I went to pick Teddy up I also got a tour of the place and it's lovely! Susan does boarding there and the individual "rooms" for the cats is pretty large and it looks super cozy. I never thought I'd do outside boarding for our cats, but knowing this places exists will make planning our next vacation a little easier. :)

    I wish we could give The Cat Chalet 10 stars instead of only five. Susan and her staff housed Bailey and Rory for a week while we were in the final stages of preparation for our move out of state. It was apparent that they received plenty of attention and care. These are "cat people," not simply people operating a pet hotel, and that's a big difference. They have earned the highest recommendation.

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    3 years ago

    Finally a feline boarder who knows and cares about your cats! Do yourself a huge favor and book here first.

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    Review Highlights - The Cat Chalet

    Susan does boarding there and the individual "rooms" for the cats is pretty large and it looks super cozy.

    Mentioned in 10 reviews

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    Real World Canine

    Real World Canine

    (29 reviews)

    We've been taking our dog here for a couple months (day camp, enrichment, training, and boarding),…read moreand she loves coming here. We checked out quite a few places and what set RWC apart is the emphasis on staff training and a carefully maintained staff-to-dog ratio. That means it does book up on busy weekdays and holidays, so reservations are required, which isn't as necessary at a lot of places. Our dog gets easily overwhelmed in new situations, and they've been brilliant at helping her cope and get enough downtime. We love that they have the treadmills, which helps our active dog calm down and focus. Their trainer Star introduced "wait" to her instead of "stay," and it's made a noticeable difference. We've had great chats (in person and by email) with Jodie, the RWC owner, and we love how committed she is to high standards and creating a healthy and safe environment for dogs. I'd say it's a bit pricier than some options, but RWC's commitment to fairly compensating and training their staff is a great thing to see in this industry and, of course, ultimately results in a better experience for the dogs as well.

    Real World Canine has consistently been the best place for us to bring our dog. They're fantastic…read morecommunicators and they clearly spend a lot of time training staff to meet high standards in caring for a wide range of dog personalities. I find their pricing to be fair for the high quality of service they provide, and I love that they offer thoughtful extras, like giving your dog treadmill or pool breaks, or the occasional activity add-ons to help exercise your dog mentally in addition to physically.

    Camp Bow Wow Reno South - Valentine's Day

    Camp Bow Wow Reno South

    (47 reviews)

    South Reno

    We had a wonderful experience at Camp Bow Wow because of Alexia and Sianna! They were extremely…read morehelpful and knowledgeable about the operations of Camp Bow Wow. They went above and beyond our expectations! Our dogs were very happy there and we will continue to bring them back to Camp Bow Wow!! Thank you so much. Steve and Julie

    Camp Bow Wow of South Reno is incredibly unprofessional. I would strongly recommend looking…read moreelsewhere for daycare and boarding. We went in for a tour which was provided by the owner. During the tour we discussed that our dog would be 7 months old during his stay (DOB Aug 19th 2025, making him 7 months old and 16 days at the start of the boarding on April 4th 2026). Their policy is that dogs over 7 months old must be fixed, so since we were right at that point, we wanted to see if he needed to be fixed. WE WERE TOLD HE DID NOT NEED TO BE FIXED DURING OUR TOUR WITH THE OWNER. Once he passed the evaluation, we made our reservation with the assistant manager and again confirmed that everything was acceptable with his age and intact state. AGAIN, WE WERE TOLD EVERYTHING WAS ACCEPTABLE AND ALLOWED TO MAKE THE RESERVATION. WE WERE ALSO TOLD THAT THE MANAGER HAD SIGNED OFF SINCE IT WAS ON THE CUSP OF THE AGE REQUIREMENT. After drop off, he was suddenly isolated for most of his stay with no communication via app, text, or phone, despite us opting into all alerts. We only discovered this by viewing the cameras. We saw him once on the camera, in a play pen, alone. No staff interacting with him, no dogs, nothing. He was pacing the side of the pen clearly upset. Heartbreaking. At pickup I asked what was going on with our dog. The manager replied that there were no issues. I asked again why he was separated and got the same answer. I asked a third time and pointed to the monitor in the lobby and asked why he was isolated and stated that he was clearly upset (at this point he was alone in a play pen pacing, which was currently on the monitors in the lobby). She looked at her computer and told me it was because he's not neutered and over the age requirement since he was over 8 months. I was in disbelief, especially since he was in fact 7 months old. We had checked and double checked that this would not be an issue and were reassured it would not be. After telling me there wasn't an issue, she then tried to say they were unaware of his age when they made the reservation, another blatant lie. The manager claimed our dog was over 8 months old and said they had to follow the "7-month rule" (even though he was) or they could get in "big trouble". I said this appeared to be an internal policy since other facilities had difference age requirements, including one in Spanish Springs which was 12 months. The manager then proceeded to tell me that that facility uses cattle prods on the dogs in their care, so good luck taking our dog there...the unprofessional nature of this manager was astounding. At this point I asked for partial refund since daycare (included in the boarding fee) was not provided. The manager said she had to call the owner. She came back and said that the owner said because he was over 8 months old it was our fault and we signed a waver. I expressed my displeasure with that response, and she said she'd go call again. The manager never came back and instead sent the assistant manager to collect the fee. I asked where the discount was and she said that I wasn't paying for daycare just boarding...? While I was paying the assistant manager kept saying they didn't isolate our dog and took great care of him. Ironically, during this discussion another staff member walked in and interjected herself into the conversation and said that we received a phone call when they decided to separate our dog (yet another lie). The assistant manager looked at the staff member and told her to stop talking. I tried to inquire about this supposed phone call and our dog being 'separated' and the assistant manager told me to be the bigger person and just leave. The treatment our dog received was unacceptable. The staff are unprofessional and dishonest. I strongly recommend going anywhere else. I wish I had taken the other negative reviews more seriously.

    The Cat Chalet - petboarding - Updated May 2026

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