I bought a used car from Turn and Burn Motors for my college aged son. I paid with cash. Non smoker…read morecar. FYI I have bought several used cars in the past, so this was not my first rodeo. From my personal experience, here are the main key points that I think you need to know (both good and bad): 1) They do negotiate. 2) They do not charge any extra fees (no dealer fees, no bogus package add on fees, etc). 3) They do not pressure you in any way; very quick easy used car buying process. Mark (the salesman) was outstanding. 4) They let you test drive their vehicles alone (they do not accompany you on test drives). 5) *MAKE SURE YOU GO GET AN INSPECTION DONE WITH YOUR OWN MECHANIC BEFORE YOU EVEN THINK ABOUT PURCHASING ONE OF THEIR CARS!* I failed to get a professional inspection done before I bought my used car from them. *WITHIN THE FIRST WEEK OF BRINGING MY CAR HOME, I HAD TO PAY $2,300 IN REPAIR COSTS.* 6) Took 2 months to get my title. 7) Do not tell them you are paying with cash until the very end! :)

The name says it all Turn your ass around and burn rubber getting the hell up otta there. They…read moresell cars that have major issues and then have the audacity to be disrespectful when you question their motives. Don't waste your time or money.

I was recommended to come to this dealers service center and I now understand why!…read more Finding the location was simple and easy to locate. The service center is small but the staff are all willing to help. DJ - the service manager assisted me and gave phenomenal service! I felt like I was in and out. He provided me with exactly what was wrong with my vehicle, what they could do and could not fix and gave suggestions on next steps. I am thoroughly pleased by his outstanding service! Thank you DJ and to the Mitsubishi sales team for being awesome today.

Honesty, integrity, follow through and fair business practices. The sales managers will manipulate…read morenumbers, change the terms of the deal mid negotiations, go back on their promises and then stall reimbursements hoping you will just give up. There is zero follow through part of the sales managers. It took me 2 weeks of daily phone calls to get reimbursed for the windshield repair they were supposed to take care of. And then they shorted the check and it has been 2 more weeks of daily phone calls to try and get the remainder.

I pulled into the service garage, and no one came to check me in or ask the reason for my visit…read more One of the employees at the first booth walked right past me without so much as a greeting or a simple acknowledgment like "someone will be with you shortly." It's important for staff to remember that without customers coming in to purchase or service vehicles, the facility wouldn't be in business. Some employees need to recognize the importance of basic courtesy and attentiveness.

On July 12, 2025, I brought my vehicle in due to a loud humming noise coming from the front of the…read morecar at higher speeds. I initially suspected it might be related to the muffler or a loose panel, especially since the noise began after the county paved my street. Since it was also time for an oil change, I requested that the service advisor have the technician test-drive the vehicle to hear the noise firsthand and help identify the issue. Unfortunately, the technician did not drive the vehicle or investigate the noise during my visit. As a result, I waited several hours and only received an oil change--leaving the original issue unaddressed. Following this, I consulted a separate mechanic, who promptly identified the problem as a faulty front wheel bearing. I'm frustrated that the issue was overlooked during my initial visit despite clear communication. I'd appreciate it if this matter could be reviewed and properly addressed.

Has high quality cars and if you don't see something you like he can usually find it for you! Makes…read morethe car buying journey a breeze

This is not your usual dealership! The prices are clearly marked, the trade in values are more than…read morefair and I walked in, found my Lexus that I had been looking for and drove off in it less than two hours later. Just that simple! Thank you Alex

This was our first experience with John Miles Chevrolet in the service department. I can say…read morewithout question that they went above and beyond my expectations!!! If it wasn't for Sonja Brown I don't think our Truck would have gotten a remanufactured engine. Sonja went way above expected when we were not getting anywhere with our extended warranty company. She stayed on the phone with them and went over all our service records we sent her, proving we take extreme care of our vehicle. Then when there was no word again from the warranty company she got her superiors and the owner involved. Then within days the warranty company finally came out and inspected the vehicle again and a firm action was in place. After 3 months and 3 days we finally received our baby back and it purrs like a kitten!! Thank You Sonja and John Miles for an exceptional customer experience!!! We will be back!!!

This is the worst experience I have ever had with a dealership. On 4/29/26, I paid a tow company…read more$250 to have my vehicle towed to John Miles Chevrolet because it overheated and all of the coolant leaked out. I was called the next day by the service rep(Melody) and told it just needed a water pump. I paid $1400 to have the water pump replaced and picked the vehicle up on 4/30/26. On 5/7/26(6 Days Later), I was out running errands before heading out of town when it overheated again and all of the coolant leaked out. I called the dealership and they had a tow truck company pick it up. I called a ride to get home. On 5/8/26, the service manager called me and told me the engine is blown(Engine Head). I asked him why didn't they discover that the first time before having me spend $1400 on a water pump. He stated (IT IS COMMON FOR CAMERO) and there is no way to know other than replacing the water pump and seeing how it go. He quoted prices to replace the engine $6500-$10000. I was out of town celebrating my birthday, so I told him I need some time to sort things out then I will call back. I called back the morning of 5/11/26 and spoke with the service manager (Tony). I expressed my issue as to why wasn't I told the engine may be blown before being charged $1400 for a water pump and he stated they should have. I also expressed I feel as if I should be reimbursed for the water pump. The service rep (Melody) was off, so he stated he has to talk to her tomorrow. He requested I call him around 10am tomorrow and he will do what he can. I said OKAY but, in the meantime, I am going to send a tow truck to pick the vehicle up today. He requested I just call him when they're on the way. A few hours later, I paid a tow company $181 to pick the vehicle up. When the tow truck arrived, they would not release the vehicle because they said I owe for the tow truck sent when the vehicle broke back down. I explained to them that tow was their fault and I am not liable. They refused. I was talked down too so bad by the service Rep name Sonya I literally reminded her I am the customer and I did not appreciate how she was handling me. I asked for the service manager (Tony) and I was put on hold for 15 minutes before hanging up and calling back. I was told Tony is not available, so I requested to speak to the owner (Chuck). I briefly explained the situation, and he made them release the vehicle to the tow company. The next day (5/12/26) at 10:35am, I called the dealership to speak to Tony. He did answer, so I left a voicemail. He did not call me back, so I called again at 1:15pm only to be told he is not available. I did get a return call. I think Tony is avoiding me. I simply want them to do the right thing.

Went here today w/my Mama-n-Law to look for her a vehicle. She actually saw 2 that she liked, a…read moreHonda Civic and a Toyota Rav 4. She opted on the Toyota. Our salesman, Mac, was AWESOME! He was very professional and mannerable! We were able to get the Toyota at the price that my mama-n-law could afford. The manager (I guess he was the manager), Patrick, also was able to accommodate our request regarding a scratch on the bumper! Bradley, the finance manager was also very professional and welcoming! We really appreciate all their assistance! If you're in the market for a vehicle, go here! You won't be disappointed!

I went to Dena Motors because I seen an ad on FB…read moreMarketplace. I spent 3 days at this dealership to end up with NO car back in October of 2024 (Here it is December). But that's not what I'm complaining about. I'm complaining about the down payment that I was told (have paperwork showing proof) I should be receiving back via mail. Idk why I was moving so fast and paid without knowing for sure I was getting the car. I've been emailing and calling to get absolutely no where and because I don't have any documentation "on hand" it's hard for me to communicate with my bank. I am honestly trying to avoid going to the dealership ( an hour away) but I see this may be the best option because no one is responding back to me. I have my original receipt of when I made payment yet they can't put it back on my card. Then I'm not going to get into the "shady"business about my brother. He was my co signer and he got approved for an extra loan but since we never went through with the purchase, Dena Motors never canceled the loan from that little QR scan code thing they have you scan and those people were calling my brother saying he own them $90. On top of that someone also stole his information to use for insurance. Someone at Dena Motors is using other peoples information.

Car not the problem it's the company they shut down and no info no one on the 800 customer service…read moreit rings and leaves you on hold forever very bad business practice

Horrible service!!!! The "manager in training" suck!!!! Very disrespectful and prejudice! Only…read moreserved the Caucasian costumers as My grandmother patiently waited to be served. Rude, short answered and just horrible. We kindly took our money elsewhere. If I could get no stars I would! Thankfully the salesman who was directly helping her stepped in to defend her. Don't waist your time.