I was recommended to come to this dealers service center and I now understand why!…read more Finding the location was simple and easy to locate. The service center is small but the staff are all willing to help. DJ - the service manager assisted me and gave phenomenal service! I felt like I was in and out. He provided me with exactly what was wrong with my vehicle, what they could do and could not fix and gave suggestions on next steps. I am thoroughly pleased by his outstanding service! Thank you DJ and to the Mitsubishi sales team for being awesome today.

Absolute worst dealership to buy a car from. They have no idea what they're doing and it's hard to…read morereach anyone with an ounce of knowledge. Sales person was nice enough, but they're only concerned about getting the car off the lot and making a sale. After that, it's pretty much like you never bought from them. Terrible experience. And I've only had my vehicle 2 months. Won't be going back when time to trade in. Future buyers please shop around and do business with a legit and knowledgeable dealership. Because this ain't it. Don't even won't to give them a star.

I pulled into the service garage, and no one came to check me in or ask the reason for my visit…read more One of the employees at the first booth walked right past me without so much as a greeting or a simple acknowledgment like "someone will be with you shortly." It's important for staff to remember that without customers coming in to purchase or service vehicles, the facility wouldn't be in business. Some employees need to recognize the importance of basic courtesy and attentiveness.

On July 12, 2025, I brought my vehicle in due to a loud humming noise coming from the front of the…read morecar at higher speeds. I initially suspected it might be related to the muffler or a loose panel, especially since the noise began after the county paved my street. Since it was also time for an oil change, I requested that the service advisor have the technician test-drive the vehicle to hear the noise firsthand and help identify the issue. Unfortunately, the technician did not drive the vehicle or investigate the noise during my visit. As a result, I waited several hours and only received an oil change--leaving the original issue unaddressed. Following this, I consulted a separate mechanic, who promptly identified the problem as a faulty front wheel bearing. I'm frustrated that the issue was overlooked during my initial visit despite clear communication. I'd appreciate it if this matter could be reviewed and properly addressed.

Has high quality cars and if you don't see something you like he can usually find it for you! Makes…read morethe car buying journey a breeze

This is not your usual dealership! The prices are clearly marked, the trade in values are more than…read morefair and I walked in, found my Lexus that I had been looking for and drove off in it less than two hours later. Just that simple! Thank you Alex

This was our first experience with John Miles Chevrolet in the service department. I can say…read morewithout question that they went above and beyond my expectations!!! If it wasn't for Sonja Brown I don't think our Truck would have gotten a remanufactured engine. Sonja went way above expected when we were not getting anywhere with our extended warranty company. She stayed on the phone with them and went over all our service records we sent her, proving we take extreme care of our vehicle. Then when there was no word again from the warranty company she got her superiors and the owner involved. Then within days the warranty company finally came out and inspected the vehicle again and a firm action was in place. After 3 months and 3 days we finally received our baby back and it purrs like a kitten!! Thank You Sonja and John Miles for an exceptional customer experience!!! We will be back!!!

Bought a used vehicle from them, they did not do the emissions test on it before we left, so we had…read moreto get that done before the tag office would release the tag, they waited three weeks to tell us this. when I was driving the truck home I heard a little bit of a rattle coming from the suspension, found one of the rear shock bolts about to fall out and one of the front sway bar links was damaged, but yet they add $1295 to the price of the vehicle for a safety inspection. If either of those two would have broken at 70 mph on the highway, it could have caused a major accident. The act like it's no big deal. I will never go back to that dealership.

I bought a car and had it shipped and got a lemon. They told…read moreme car was in great condition and never in an accident, well they lied! Wow, just ripping people off from their hard earned money. When I was buying it, response was quick, now no response. POS people here!!!!

If I could give them no stars I would. Purchased a Jeep Grand Cherokee from salesman- Alton…read moreSpaulding on March 23rd. Picked it up on March 27,2023. Temp tag had expiration date of May 11, 2023. Ad expiration date grew closer, called and left messages on voicemail..no return calls. Went by the location at least 8 times, no one ever there. After temp tag expired had to go to the Dekalb Tax Commissioners' office to get an extension. It is now June and I still do not have the title nor tag and no one had not returned my calls. They were paid by cashiers check for the car. At this point I consider the sale fraudulent! Guess I'll have to get the legal authorities - criminal and civil involved. Don't walk, Run Away from this fraudulent business!

Car not the problem it's the company they shut down and no info no one on the 800 customer service…read moreit rings and leaves you on hold forever very bad business practice

Horrible service!!!! The "manager in training" suck!!!! Very disrespectful and prejudice! Only…read moreserved the Caucasian costumers as My grandmother patiently waited to be served. Rude, short answered and just horrible. We kindly took our money elsewhere. If I could get no stars I would! Thankfully the salesman who was directly helping her stepped in to defend her. Don't waist your time.