This is my 4th time visiting this establishment and really have tried to give them the benefit of the doubt several times, but the ridiculousness just gets worse. They really need to hire an established culinary consultant and competent staff to show them how to be professional and organized. The best I have experienced from them was when they were in the smaller location by the mall. Service was still extremely slow, but at least the food was good.
I went there for Mothers Day in 2023, then tried it again for Mother's Day 2025 and I would think if you know you will get slammed for holiday's like these, you would be better prepared, but no, it got worse, the only difference is now they offer a buffet and I am guessing because it was too hard for them to keep up with individual orders during high traffic holidays. In 2023, we had a party of 7-8 and it took over 2 hrs to get seated, then another hour or so to get our food. The food was actually good that time. Now, move to 2 years later, 5/11/25 and we had reservations for 5PM, arrived 15 mins early and weren't seated until almost 5:40PM. The waiting area was completely packed and they had the buffet exit line going into the packed waiting area, where people who fixed their plates had to duck and dodge the guest waiting for tables so their plates wouldn't get knocked over, not to mention the guest waiting talking over the food. There was nobody really monitoring/ guiding the buffet area. After we were seated, we sat for another 20 mins before anyone even came to our table to take our order. We were all getting the buffet and when the waiter finally came dressed highly unprofessional (durag and a fake iced out Cuban Linx chain) he took our drink orders and told us we can get in the buffet line. Once we returned to the table with our plates (20 mins later) still no drinks. Now 40 mins has passed and still no drinks, so I had to go over to the manager to ask about them and she said he was making them now. Now these weren't cocktails, just water and lemonade and half of our party couldn't finish their food or get seconds, because they were so thirsty.
Now here is where the ridiculousness hits a peak, the buffet itself. The food on the buffet was cold, because they didn't clear the buffet and put fresh food out from the 3 -5PM buffet rush, they just dumped new food on top of it and mixed it up, leaving the food way below proper serving temperature to prevent bacteria from growing and for the food to even be enjoyable. They had fried chicken (cold and dry), baked chicken (cold and dry), ham ( looked like sliced lunchmeat with pineapples on top), roasted turkey (looked like sliced lunchmeat), bourbon glazed salmon (cold and overcooked), fried shrimp (looked like salad shrimp and cold), fried oysters (cold and overcooked so bad they tasted like fried chicken livers), fried fish (they didn't put that out until the end), greens (ok, until I found the rawish fatty whole strips of bacon nestled in there), string beans (same issue as greens), gravy (didn't try) and rolls (didn't put any out as advertised). They barely replenished the buffet when the food got low or empty and their was a huge crowd of people who paid their hard earned money waiting for food. I even heard the servers arguing with the kitchen to not put new food out, then watched the server scoop the fried shrimp in the serving pan on the buffet with his bare hands For $38 per person for a soul food buffet, much more was expected as I have experienced much better.
Overall, it was ghetto, loud, unprofessional, poor service, poor food and it gave the impression that ownership was more concerned about profit and their friends who visited than the quality experience you provide patrons. That was really slick to offer a buffet, but refuse to put fresh food out and even not replenish the food when it is empty in a timely manner, so the notion of an all you can eat buffet was a joke, because everyone really only got one plate of cold food, because nobody would put new food out. I really hope they don't think about expanding until they can get their current spot under control. read more