Where can I begin? I've never been so impressed. I consider myself a bit of a beauty fanatic-- I…read moreknow a lot about skincare, having struggled with acne and rosacea throughout the past decade, and going through rounds of accutane, laser treatments, etc. I've gotten a number of facials before, but had dissatisfactory results from most. I'm new to the area and decided to give this place a try, as my skin hasn't been at its best recently. I was lucky enough to get an appointment with Shia. From the very beginning of the session I could tell she was brilliant just from the questions she asked me. Her knowledge of cosmetic skin disorders and their treatment outweighs most, if not all, of the dermatologists I've seen. As a physician myself, I like to think I'm good at assessing this. Shia explained that although my skin type wasn't right for "granular exfoliation" (what I'd received in other facials in the past that I had bad reactions to), I was a great candidate for microdermabrasion. She used this treatment along with quite a few others, always being attentive to how my skin was responding. She gave me advice on what skincare regimen would work for my skin. I can tell my skin is already looking better (less than 24hrs later), and I'm excited to continue with Shia monthly for as long as I live in this area! Already referred a friend to her as well. Go. You won't regret it.

Horrible experience from start to finish. What made it worse was that the esthetician doing my…read morefacial was clearly sick--sniffling and congested the entire time. Shortly after, I ended up getting a cold and a cold sore, and now I'm left with a scar on my lip. My daughter also had a terrible reaction--she broke out badly after her facial. Because of all this, I canceled future appointments for my family, and instead of showing any concern, they charged me a cancellation fee. Customer service and management are worse than the service they provide. As a physician, I take hygiene and safety seriously, and this place completely missed the mark. I will never go back and would not recommend it to anyone.

I am a regular Glow Med Spa customer, but normally go to the Short Pump location. Although getting…read moreon the calendar can be a challenge sometimes, it is all worth it and the stress of that goes away once your there. I went to this location on my birthday as a treat to myself as I do every year on my birthday and this year I not only tried a new location, I also added on a facial. My swedish massage was with Jalisa, she did a great job, was very nice to chat with and had my body feeling relaxed after. She worked on my problem areas that needed attention. (I really wanted a deep tissue, but with all the confusion of my appointment that got lost in translation) The highlight of this visit was the facial. This was my first time and Jane has made me want to come back more regularly to get one. It was awesome. Jane gave me great tips on facial care and how to maintain my skin.

Front desk staff was not helpful. Didn't ask or apply the discount. Didn't ask if I wanted to add…read moretip to the card on file, she just charged it. Won't be back.

I set up an appointment for a brazilian waxing using Yelp (how convenient btw). The spa is located…read morein a very nice location in Chester Village. Walking in it is very spa like on the inside and decorated nicely. The one thing I did notice, there is no check-in desk so I was kind of confused what to do at first. Just take a seat and someone will help you very quickly. My waxing experience was very good. Tammy, my waxer and owner of the spa, did an amazing job of waxing me and keeping a conversation going. Awkward silence during a wax is never good. She got everything done super quick and it was one of the least painful waxing experiences I've had. She even did my eyebrows, even though I didn't have it scheduled (at some places this is a no-no). This is a great place to get a brazilian done. It is in the Tri-Cities area so you don't have to travel far. With a price of only $50 it is only a smidge more than Bombshell or Glow Med Spa, but I would say the $5 extra dollars is worth it. The spa offers a lot of other treatments which I will be trying out in the near future!

The best nap!! I came for a facial but ended up with a nap! Omg it was excellent!…read moreI messaged via Yelp and had an appointment within 30 minutes. Professional, friendly and clean!

My beloved eyebrow place closed recently *insert a waterfall of tears* and I was forced to make a…read morechange. I have really sensitive skin and always break out after getting my brows done, whether I do wax or threading. I decided I had nothing to lose by booking a brow appointment at Sugar and Hive. I thought I was booking an appointment to have sugaring done, but when I got there they clarified that it was wax, which was no problem. The area was bright, nicely decorated and squeaky clean. There's a large open treatment area where the facials and other skin services are done and then a couple of treatment rooms for body waxing. My waxer happened to be able to do my brows in one of the treatment rooms which I was glad about. I walked in and was floored by the over the top (see what I did there?) decor. The wallpaper on the ceiling is such a nice touch since you're laying down on the table. I love when businesses really hone in on the little details in order to make the space shine. After talking through my options, we decided to go with hard wax, instead of soft, for my sensitive skin. The treatment was painless and afterward she covered the area with hydrocortisone cream. My eyebrows looked very natural and nicely shaped. I was very happy with the service and the best part is that I didn't break out! The hydrocortisone cream must have been the golden ticket. I made my next appointment before I left and am looking forward to it.

I visited habit after looking for a spa for a facial as a Valentine's Day treat to myself. I…read morereceived a lot of ads about habit after searching and they were offering a new customer special. I received a custom facial from Lani and it was a great experience. She was super friendly and explained exactly what products she'd use based on my skin from her observation and my concerns. The facial was awesome and I'd love to put it in my routine consistently but it'd be a bit of a splurge for me. Now the space itself was beautiful but could use some improvements for customer experience. First the room I received my facial didn't have a curtain it was open which made it hard to relax and wind down because I could hear people moving throughout the spa and talking. A lot of talking. Not obnoxiously just more than I'd care to hear since I came to relax. Lastly. The music choices could also be a bit more relaxing like calming/soothing instrumentals rather than music with lyrics. Overall I'd visit again but some changes could make this a much better experience.

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

Went to Perception for the first time and got a facial! I'm usually cautious about what I put on my…read moreskin since it's more on the sensitive side but decided to give this place a try. Hannah gave me my facial and was great. Explained everything to me and checked to make sure the tools were not causing me discomfort. The room was cleaned and had soothing music played during my experience. I tried hard not to fall asleep and felt relaxed. I left the place with my face feeling great and no breakouts the following days! I would definitely find time for another facial at Perception!

Perception Organic Spa recently moved locations and rebranded to Sen Organic Spa. That said, I've…read morebeen a loyal patron of this spa for three years. Let me start with the service. I've had facials, pedicures, manicures, and massages here. Every time I've enjoyed my service as it's a quiet and relaxing atmosphere. It isn't stressful or loud. It's exactly the vibe you want when heading for a self care day. The products they use are 100% house-made and organic. I've had skin reactions before, but never here. As a matter of fact, other spas have left my face looking red and inflamed after facials - I leave here glowing. Now I can't speak to any of the other massage therapists here, but Tsondu is who I see any time I'm seeking a massage. I truly feel like he is a healer in some way. I leave relaxed and I'm always comfortable throughout the service. I'm love the new location and I can't wait to come back soon!

As a true Gen X'er in desperate need of a serious skin detox since the '90s, discovering Haven Room…read moreSpa and Wellness has been a game changer. Back in the day, TikTok didn't guide us on skincare; it was 16 magazine convincing us that a baby oil tan was the ultimate beauty secret. Fast forward to today, and my skin situation isn't exactly stellar. Botox has been a friend, but facials seemed inconvenient amidst the chaos of parenting--until Haven Room Spa opened down the street. The moment you step into this spa, the high-end, relaxing, and modern vibe sweeps you away. Korinna, the owner, is the epitome of walking advertisement with her ridiculously gorgeous skin. I essentially walked in saying, "I want what you get." Elizabeth, the aesthetic magician, gave me a HydraFacial, and it was a sublime. A HydraFacial is a multi-step facial treatment that works wonders. Elizabeth meticulously explained each product, its purpose, and how it would benefit my skin. The results are mind-blowing--my skin is literally glowing. I never knew what "plumped up" meant until now, and my face feels rejuvenated in a way I didn't think possible without a time machine. Seriously, the results of the HydraFacial at Haven Room are more impressive and noticeable than Botox when it comes to looking and feeling younger. We're incredibly fortunate to have such a cool, hip, and high-end spa right in our neighborhood. Thank you, Haven Room, for making skincare a delightful experience!

I am fairly new to the location and found this while trying to find a new esthetician. When you…read moreenter the location, it is a very modern, clean, and vibrant ambiance. The staffs/owners are super friendly and accommodating. They were able to provide my requested service (facial) with another staff when the intended staff was sick. In addition, the facial was amazing and would highly recommend to give them a try.

Made an appointment to this salon(?) with Kim. Beyond disappointed. I got there and immediately she…read morestarts asking if I want a full highlight..yes I say thats what I booked with owner. She messes with my hair and looks at her watch and then says I don't know if I have enough time for all that. What? Ok, I said maybe I'll just go somewhere else? No she says I'll do my best. YES I should've left but I didn't. So she proceeds to bounce me back and forth from the sink to the chair adding bleach then toner then shampoo & rinsed, repeat toner and then oh no she's messed up the top, let's try again! I went in telling this woman I want cool, white no ash, no oranges, no yellows, no browns, no gray. So she lets me sit while her other two clients come in and she proceeds with them! All the while their salon dog hops up on my lap. Not a fan of small dogs, but I had a lab so it wasn't a big deal I just found that odd. So if you're allergic or afraid of dogs you might want to pass on this salon(?). Anyways long story short and 6 hours later I walked out with the same hair color as when I came in only shorter and completely fried! To be honest when I was looking at it before I left, it was bad but the color didn't seem horrendous in their lighting. But when I got outside to my car, OMG When i arrived home my husband asked if I changed my mind on the color? I cried.... y'all be the judge I am posting pics! I've covered my face as I'm extremely embarrassed! AVOID THIS PLACE!!!! I will be turning them into the DPOR! Now I have to wait at least 3 months to have someone try and fix my multi colored hair that has split ends, and is uneven. I called and talked with the owner Becky, all she kept saying was come back in for her to look at it. This is after I sent her several pics of my hair outside in the daylight. She was no help whatsoever. What are you going to do to fix my hair lady? Nothing. You can't put more product in it at this point! So Kim fried my hair and Urban Escapes basically stole $200 of my money! PATHETIC!!!

I was super excited about finding this place - with it being so close to me. I walked into the…read moresalon to introduce myself explaining, that I recently moved into the area from Los Angeles and was looking for a stylist. I asked if anyone was taking new clients- and all the stylist just stared at me. Finally one coldly said "there is a card right there," and pointed, then turned back around as if it was too much of a bother to hand me a card, or even talk to me. A couple of weeks later I tried calling several times to see if I could make an appointment and left a couple of voicemails, sadly I never received a call back. I thought with it being a small business they would want clientele.. but I guess not. Super disappointed. Not sure of if the owner is aware of how her employees are treating people.

I went here last year for my AIT, I got my first Brazilian wax, and they did threading for eyebrows…read morenot sure about mustaches.. Loved it Never could find better service and prices, especially i'm back in Hawaii...

I love getting my eyebrows threaded at aroma spa by Sena! She was so kind and did an amazing jobread more

Just got my hair done for the second time by Brianna and I will never go anywhere else! She has…read moreknocked it out of the park both times and given me exactly what I wanted! I live out of town but I will happily drive down to have my hair done by her, she's amazing. Besides that, the salon is always incredibly friendly and clean. Love the atmosphere and the work they do!

Dana was so delightful, and did great color and cut! The salon was decorated and spotless and…read moreeveryone was great at making you feel great!