Had a lash lift and tint appointment with Kara who was so kind and helpful. It was my first time and I was worried it would be too bold on me since I am a natural ginger. She talked with me about options (I went with dark brown tint) and the appointment finished in a breeze! The whole space had a great energy and calming vibe. We chatted the whole time, and I love my results, super natural looking. My lashes are normally blonde and super straight read more

Curly Willow Spa - Eyelash lift and tint - Eyelash Service Near Me - Richmond, Virginia

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Excellent pain free and smooth bikini wax by Kaitlyn. She is super friendly and respectful. Will be going back as my memories of painful waxing are G-O-N-E!! read more

I would go to this place. They are just in it for the money and not the quality of such an expensive full set volume. I don't even want to give one star but that is the only way for me to post. Don't recommend this place. read more

Curly Willow Spa - I had longer lashes but was given shorter lashes and said I have to wait till next time - Eyelash Service Near Me - Richmond, Virginia

I got a lash lift and tint with Katie, and to say I'm obsessed would be an understatement! I was always hesitant about getting a lash lift, because I always though my lashes were pretty short so it wouldn't make a difference- I couldn't have been more wrong!!! The lift and tint truly makes it look like I have extensions. I will never go anywhere else! read more

Curly Willow Spa - Eyelash Service Near Me - Richmond, Virginia

What a beautiful and inviting space. My purpose for my visits is to see Stephanie Talley, a master waxer (esthetician). I am a long time client of hers having followed her from Bombshell. Waxing is a personal thing and when you find a great waxer, you do not let them go! If you need a waxer in RVA then look no further. It is easy to schedule an appointment through their website. The location is on the main drag in Carytown, close to Sticky Rice. Parking is parking but that's Carytown. I hope to try the other services provided at Curly Willow in the future. read more

Jessica was super sweet and helpful while walking through the lash lift process. Spa was super clean and everyone friendly. Would highly recommend! read more

Hi Jessica, I was never offered a free brow service. Someone did call me on the phone, but only to tell me it was a miscommunication on their part and asked if I wanted to reschedule. read more

Curly Willow Spa - Eyelash Service Near Me - Richmond, Virginia

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Love this place! Jessica did an awesome job on my new lashes. She is patient and professional. Very impressed. The space is lovely and relaxing. You could almost take a nap it is so calm. Love the lashes! read more

50% of lashes fell out within the first week and almost 100% of the lashes fell out after three weeks.

Love this place so much! This was my third or fourth time coming in for a set of classic lash extensions. I saw Katie Walker, she's new to this spa, I believe. Did an amazing job! Always a relaxing time when I come here. read more

Absolutely obsessed with this spa!!! I've gone multiple times for different services and every single time has been amazing. Everyone there is so friendly and it's always such a fun energy when you're there. I usually see the owner, Jessica and she's the best!! You can tell that she loves what she does and she's super knowledgeable and it makes the appointment so much more enjoyable! 10/10 recommend curly willow spa!!! read more

"Unprofessional and Avoidant Behavior possible Covert Racism"- I recently had an eyelash appointment with Katie and was disappointed with the outcome though good application. After one day, I noticed that some lashes were missing in the corner, causing one eye to look extremely bigger than the other - I assumed the mistake was made when I asked her to add a few more longer lashes before leaving my appt and assuming she had a mishap (things happen). I respectfully called to address the issue but was told by the front desk assistant, Hunter, that Katie reported "the lashes looked good before she left" and she wouldn't fit me in to fix the problem, but I could wait 2-3 weeks until my refill to "get them fixed." After paying $200 for a full set, this was not an acceptable solution. I requested the owner contact me who rescheduled me with Gabrielle (very sweet) who was able to fix the issue, but after 2 weeks, my refill appointment was never confirmed by Katie. When I tried to reschedule on the portal, I was shocked to find that I was banned from doing so. It's unclear why this happened as I was professional and kind in my interactions with the staff (happy to provide the text message receipts). Two days before my lash refill, I suddenly received a text from Hunter stating that "something came up" with Katie, and she was not able to complete my refill; however, another technician could do it on another day at another time. Of course that was not fair to me, the customer who works in positions that doesn't aid me to have a leisurely schedule. I shared that the day and time suggested was not doable, and suggested other days and times I could make it to the studio. Hunter reported that they could not accommodate, and in addition Katie could not take me on as a client (though I was already her client) and she could put me on the "waitlist" - yes, waitlist after I made my appt 3 weeks in advance. Interestingly, a good friend booked and had her lash appt confirmed with Katie after this interaction (yes, a new client that apparently Katie was no longer taking). I did speak with the owner, Jessica, who is very kind and apologized; however, after my experiences it was nothing else that could be done as I feel extremely uncomfortable going back. Now I plan to go to another lash tech who charges significantly more for "foreign refills" due to this situation. Again, I can't tell if it's extremely poor customer service or if it's covert racism as I can't see any other reason this would happen. Both situations are wrong and it's not the type of service I expect for such a high cost. Unfortunately, I would not recommend. read more

I recently moved to Richmond, and after a few months here I needed to get my eyebrows threaded, waxed, or just simply cleaned up. I'm not familiar with any eyebrow places in the area, but this place was the closest using google maps, so I figured why not stop by and see what it's about. I went at around 3pm on a Wednesday, no call ahead btw, so I don't feel like I have a right to give it a single star, but as I walked in, there was literally nobody in the main lobby. A little note card on the desk read "please take a seat, we will be with you shortly" so I figured maybe they were quickly doing something else and coming back. Plus, the sound of opening the door was pretty loud so I figured it wouldn't be long before somewhere came around the corner. As the minutes passed by, I started to realize that maybe they didn't hear me. The note did say they'd be with me shortly though, so I sat patiently for about 15 minutes before I said something. I said "Hello...?" with a moderately loud voice and got no response. I waited for about 2 minutes and then I heard footsteps from around the corner and then some kind of sink, rustling, or something noisy and thoughtI "great, they'll just finish whatever they're doing then they'll come help." I kid you not, they finished whatever they were doing, and then the footsteps just faded back to whatever room they came from. Anyways, at this point I was pretty fed up so I walked out and now I am sitting here writing this review with abnormally bushy eyebrows... read more

Highly recommend this place! I got some brow maintenance with Stephanie today and thoroughly enjoyed my visit. She was sweet and attentive and gave great advice for my lashes and brows. Already requested my next appointment to have a lash lift with her - can't wait! read more

I cannot say enough good things about Sam and Curly Willow Spa. I came to Sam after a streak of bad eyelash extensions and she saved me. She took personal care to ensure I got what I wanted without damaging my lashes. She always remembered what our plan was and what I wanted when I came into my next visit (but would still check to see if I changed my mind). On top of all that, the work Sam and her team does is AMAZING. My lashes were so stunning, I got them done every 2-3 weeks for over 2 years until the pandemic. Even after having lash extensions for that long (and before that 6 months of bad extensions) when they came off my natural lashes were still full, healthy, and long!!! Thank you Sam!! If you're thinking about getting any eyelash treatment - extensions, lift, tint, etc - Curly Willow is the place to go! They have tons of other amazing services too! read more

Sam is the real deal! I moved from Tampa where I had been getting lashes done for almost 2 years. I was a nervous wreck trying to find someone new to trust with my lashes. Sam answered all my questions and then some! She did an amazing job with my lashes, her shop is cute, clean, and relaxing. You definitely get what you pay for with her. read more

Jessica was amazing! It was my first lash extension experience. It was relaxing and enjoyable. I wish these lasted forever

I first found Curly Willow through a referral from a friend after recently moving to Richmond. I cannot say enough amazing things about this spa & their owner Sam. After a terrible lash extension service from another local spa, I first came to her for a removal. She gently & safely removed the previous lashes returning my lashes to their normal healthy look. A week later, I came to Sam for a lash lift & couldn't be happier! My lashes look super natural while having the perfect added length. I can't say enough good things about Curly Willow- on top of their friendly staff & excellent work, it's an absolutely adorably decorated spa! read more

I had a lash lift+tint with Sam and a wax with Stephanie, both were very positive experiences. I was a little nervous about the lashes because I have very fair, sensitive, Irish skin. Thankfully, Sam assuaged my nerves with her confidence and professionalism. I was first asked what I was looking to achieve-- Beyoncé (duh) and then we were off! Sam explained each step as we went along, which did wonders for my nerves. I actually fell asleep for most of the process (it was a rainy Saturday...) and apart from a bit of glue residue (used to hold your lashes in place during the lift), it was a breeze. While I don't look like Beyoncé (per se) I am very pleased with the results. It's pretty nice to remove my least favorite step from my morning routine. I'll still throw a few coats of mascara on if I'm feeling especially saucy. Next was my wax with Stephanie. I just really like her. She made an understandably awkward encounter totally comfortable. Anyone who can carry on a convo involving drag queens, Chick-fil-A, laser hair removal, and astrology stuff is my kinda person. Overall, super thrilled I have a new spot in town and am definitely going to check out their facials. read more

I started getting lashes done from Sam a little over a year ago before she opened Curly Willow Spa and I will never get my lashes done elsewhere! I always leave with beautiful lashes and Sam goes out of her way to ensure that the customer experience is flawless. If you're looking for eyelash​ extensions in RVA this is the place to go! read more

Amy is the best there is for lashes, although I'm sure all the other gals are just as good here. This salon is so warm and relaxing, and extremely clean and professional. You won't be disappointed. And you'll never feel over charged. read more

Booked an appointment online as I was traveling through the area and due for a fill. I received a text 2 days later asking if I could come in for a consult 3 days before the appointment. I explained that I would not be in town on this date, and she then denied the appointment. I travel a lot for work and have never had an experience this bad with a professional spa. read more