From the moment I called to make my appointment to moment I walked out the door was fabulous!!! The…read morecustomer service was great, it is clean, warm and inviting.

The receptionist did a great job of getting me in right away for an appointment. I did not notice…read morean inside step and tripped going inside. I think it should be marked in some way. Brooke did my waxing and she is a very friendly and sweet person. The main complaint that I have is that I had a lot of wax reside left. Usually when I have this procedure something is used to remove left over wax. It was very sticky. That is why this is a 3 star review.

Horrible experience from start to finish. What made it worse was that the esthetician doing my…read morefacial was clearly sick--sniffling and congested the entire time. Shortly after, I ended up getting a cold and a cold sore, and now I'm left with a scar on my lip. My daughter also had a terrible reaction--she broke out badly after her facial. Because of all this, I canceled future appointments for my family, and instead of showing any concern, they charged me a cancellation fee. Customer service and management are worse than the service they provide. As a physician, I take hygiene and safety seriously, and this place completely missed the mark. I will never go back and would not recommend it to anyone.

I absolutely approve of this business. I have been a customer of Glow Med Spa for over a decade,…read moreand I wont go to anyone else! This was my first time at this particular location though. I normally go to Short Pump, but I wanted to get a massage on my birthday and this Northside location had a time slot for me. I was not disappointed, not only did Skye provide an awesome deep tissue massage for me, but she was kind enough to give me a small discount in honor of my birthday. That was so sweet and unexpected, but I really appreciated it. (She didnt know it but at that moment I was unemployed, so I really appreciated that gift.) Back on my feet now and ready for another visit. Im hoping Sky also works out of my favorite location in Short Pump.

Today was the grand opening. Everyone was so nice and the event was fun. I was surprised by how…read moresmall this new Sephora is but it definitely still has a decent selection for its size. Got perfectly matched for foundation (tired of getting mismatched red-tones) and found way too many eyeliners. Also got my first ever Charlotte Tillbury lip liner thanks to one of their reps matching me for one. If there's something they don't have in store they can order it for you. A+ customer service. The only downside is having a Sephora less than 5 minutes from my house is going to hurt my pockets! lol

Grace was so helpful! She took the time to show me each lip stain and liner. She made me feel so…read morecomfortable as I mentioned I had no idea what I was talking about haha very great gal!

I had the best spa day with Adia. I'm a hairstylist and had been neglecting my self care so my back…read morewas jacked. Adia is an intuitive healer. She knew exactly what I needed done. My back pain is gone. The facial was amazing. Just wow. I am booked for next month too . I would highly recommend them to anyone looking for spa services

owner of this establishment was very rude and I don't know how she has any clients whatsoever. She…read moreneeds to get her website They never phone to get any kind of confirmation and then when you show up, they talk to you like like they're paying you or I don't never recommend this business to anyone.

Waterfalls is quite simply the best!!! Not only is the Spa beautiful and relaxing, it is staffed by…read morethe most professional masseuses that we have ever been to, Nasser and Meloni. They are incredibly knowledgeable and great at explaining the various services they offer and excellent at delivering their crafts. I would highly recommend them and I guarantee you will feel so much better after just one session with them. Enjoy!

Recently got a Groupon for a 60 Minute Hot Stone Massage by Jä Jenkins, it was a full body Massage…read more Jenkins was great! Very informative and friendly. The entire staff was welcoming and would come again if I lived in the area!

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

LOVE LOVE LOVE THIS PLACE…read more I've been struggling for the longest time with acne until I found the best facial spa in Richmond. The concept of this facial spa is you pay a set price and whatever your face needs, will be part of the facial. I respect this, because I don't have to worry about "add-ons" and feel I'm getting my money's worth depending on what it needs. The aesthetician who does my facials is Summer, and I definitely recommend her because she really extracts those THINGS FROM MY FACE. I feel super satisfied because I genuinely feel clean. If you get a chance to check this spa I recommend booking with Summer asap because she gets booked for months. The facials I believe are $120. SUPER CLEAN AND WORTH IT!

This is such a cute and inviting space! I've known Chelsea for years, so super proud of her…read moresecuring her own spa. The waiting area has a nice ambience with the bench-to wall seating and twinkling lights throughout. Even the bathroom here is gorgeous, and can't say I ever say that,yet alone mention in a review. All of the staff here are friendly and personable. I've had facials and waxes done here, and am always happy with both services. I've received services by Chelsea and Kat so far. I love the fact that skincare here is not just a blanket service. They truly customize your facial to your needs and skin type, and discuss use of the products you already have at home-not a hard sale to buy products there. One thing I like here is you will never have a service rushed. They don't overbook and aren't running back to back where you give the unassuming person in the lobby a look of guilt that they were waiting on your service to end, and feel bad. Nope, not here. This may be due to the fact you must call to make appointments. At times, I wish there was an online booking system, but totally understand it once I get quality service in my appointment. I highly recommend Luna and receiving services by any of the team is sure to have you happy and returning!

I went in for a consultation with Jade to discuss brow services that I would like to consider. Her…read morewarm professionalism and expertise built trust immediately. She performed a quick service on my eyebrows that looks beautiful and we have scheduled another service in the near future to fully enhance my eyebrows. She came highly recommended by my dermatologist and my only regret is that I didn't come to her sooner. I am confident saying that Blade + Lash is where artistry meets absolute precision. It is obvious to me that Jade is a master of the craft with an impeccable track record. I am a client for life!

Just recently had Jade do my eyebrows. I just love them more and more each day. Jade was very…read moreprofessional and put me at ease right away. She was were caring about if I was in any great amount of pain. Small amount of pain for such amazing eyebrows. Jade is GREAT! Faye 2/08/22