TNT Exterminators were fast, detailed, and extremely responsive. They eased my concerns right away…read moreby explaining exactly what type of bug I was dealing with and how they planned to treat it. Their professionalism and clear communication made the whole process stress‑free. Highly recommend.

Another great experience with this company! I sent them a text yesterday for an ant follow up and…read morethey responded right away. I figured I'd have to wait a week or two.. NOPE!!! They were able to accommodate me the very next day :) This was the first time we had Ron for service & I hope they send him again. He was professional, kind & did a thorough job. He also greeted my English bulldog and said she was cute. So overall, T.N.T continues to provide consistent and high quality service. Keep it up!!!

Unprofessional and Disrespectful Experience…read more I was connected with this company through my landlord and had a very negative experience. I called to reschedule due to a personal emergency and spoke with someone named "Johnny." He was condescending, threatening, and up the phone on me before I could finish explaining the situation. The lack of basic courtesy and professionalism was shocking. I would not recommend this service .

Absolutely the worst customer service. Rude and condescending owner. Believes his method is the…read moreonly successful way of removing bed bugs. Called my fiancé and me slobs and hoarder (neither of which we are). We have been living out of plastic bags because they keep demanding we follow protocol when we see bedbugs. 5 treatments and 8 months living out of plastic bags! Since April, they have been to my apartment 5 times, and the infestation is at its worst. I would never let them back, but if I don't, I will be threatened with eviction. Cycor is the only company my building manager uses.

The service provided is fast, professional and affordable. We had a roach problem in our apartment…read morebuilding that was driving everyone nuts. Gilberto was efficient and explained everything he did to stop the problem. Turns out our neighbor had a huge infestation and within days, the roaches were gone. Ven Pro is affordable and they work efficiently to stop and prevent future infestations. I hired them when I moved into my new home to do preventative measures (in case any roaches stowed away in my stuff) and other than some spiders, I did not have a bug problem. HIRE THEM!

I needed help as my home property in the West Loop area of Chicago shares an alley the Billy Goat,…read moreDunkin Donuts and Subway all share. Rodent issues are an issue. I contacted all the restaurants and shared my issues, bring photos of garbage on the ground in the garbage area. They all reacted positively, which was a surprise and cleaned the area up. Still, nests of rats had gotten under my garage's flooring. The rats would have a field day. I tried on my own to with pesticides to no avail. Net I went to google and read about local exterminator firms. I called VenPro and can say that they took care of the job. In between June and November, they caught over 50 rats. I never see any but am continuing their service into the summer to be sure the nests are gone as well as the problem I referred them to 3 of my close friends who live in other parts of the city. Same great results. If you want people who follow through and do what they say there do, go no further. Stop and call them IE in the West Loop

Vlad is phenomenal! He was very helpful and quick to respond to all of my concerns/questions I had…read moreafter returning from travel & experiencing intensive itchy bites with concern for bed bugs . I appreciated the time he took to explain everything. I highly recommend Windy City Bed Bug Specialists!

I used Windy City Bed Bugs back in 2015, outstanding service. I got reoccurring bed bugs after…read morereturning back home from a hotel stay/trip. I called out Vladimir(Owner), once again, his honesty, and outstanding service is unbeatable. If you're unfortunate to get bed bugs, I highly recommend you call Windy City Bed Bugs.

Wow, can't say enough good things about Rich.... despite not really working in the city, Rich first…read moregave me lots of suggestions about what to look for to determine that I really had a squirrel issue, then when I followed his steps and found out that I did, he offered to come on the weekend to assess and see what he could do. After an inspection (he saw the squirrel huddled in the attic, which could only be reached by a two story climb and a walk on the steep part of my roof) Rich came up with an action plan and some backup plans....and then, in speaking to a neighbor, we realized that the problem was not going to be able to be addressed by any solution in my attic. Rich gave me suggestions on how to proceed and we did a walk around my block with him showing me exactly where the problem spots are. The cost for this? Nothing. He spent a good part of his Sunday morning stalking the squirrel, climbing up my steep roof, and sharing his knowledge on how to discourage the squirrels and wouldn't take any money because he--through no fault of his own--wouldn't be able to fix this issue. I really hope I can get the squirrel issue managed...and I hope even more that I don't get any worse kind of critter issues. But it's really nice to have someone honest, friendly, and competent to turn to when the outside critters decide to come in.

Rich came out and handily dealt with the 5 raccoons that were living in the chimney/old boiler room…read moreof our condo assoc's garage. He was punctual, friendly, fun, professional. Got the job done. Highly recommend.

By far the most reliable and professional pest control in the Chicagoland area! Gilberto is not…read moreonly knowledgeable, he doesn't judge and always explains what the issue is with the pest and what his solutions do to tackle the problem. I was dealing with a pest issue over a holiday weekend and they came out same day (I didn't care if it was late in the day, I needed the issue handled). While they may not always be available same day, they always answer the phone and get you booked. This pest control is a best kept secret. They know what they are doing.

I can't remember exactly when it was, but an exterminator showed up from this company while I was…read moreoutside watering the lawn. I was so stunned that he was there because I didn't even know we had a bug problem. I stood there watering the grass and wanting to know why he was there (I was on the condo board at the time), and was growing upset that he wouldn't tell me. In retrospect, because he was hired privately, I can see why he wouldn't. He'd have to air out the extermination issue in someone else's unit. I wasn't thinking of it like that at the time though. (I'd lived in an apartment years ago where a tenant said the roaches were her "friends" and refused to let anybody in to spray. I was reliving that nightmare neighbor when he arrived.) I grumbled about it and kept watering the lawn. Fast forward two years later until last weekend, the same person who hired him before arranged for this company to exterminate our entire building. And this time I was totally on board. Also, exterminating only one unit in a building will only lead to bugs going to the next unit and the next one after that. I absolutely support that they charge for ALL units to apply pressure on those roaches-are-my-friends types. For the life of me, I cannot fully remember what the guy looked like who I was complaining about while watering the grass. It's been too long. Physically, he (Sam) vaguely reminds me of the exterminator who showed up in my unit this time, but it could be two different people. All I know is I liked Sam who treated my unit in 2023. He patiently explained where he was spraying, persistently explained where he wouldn't spray (because he was worried about my dog AND he had very kind things to say about dogs anyway, which won me over immediately) and was a friendly guy. If this WAS the same guy, he sure didn't hold a grudge against me when he returned. He was professional, informative and had a dry sense of humor. I am not in a position to know what their rates are so I can't say whether they're reasonable or not, but I liked the service. I didn't have a bug problem either time the exterminator from two years ago or last weekend (assuming it's not the same person) arrived, so I'm hoping that continues. So far, so good.

I can't say any of the negative reviews are wrong nor if any of the positive reviews are right…read more I can only say anyone reading this trying to consider choosing a company, in my case bedbugs, to consider all reviews and make a decision yourself and do what you think is best. I was giving this company the benefit of the doubt. After seeing the negative reviews, and their response to those reviews. (And probably they will respond to my review, too. I think its unnecessary in this case.) But their responses usually explain the situation explaining their point of view ultimately saying how it was the customers fault or they had a "special situation" I was skeptical but again gave the benefit of the doubt, like maybe it was the customers fault in those cases. I've worked in customer service before, you cant make everyone happy. By now I already talked to Kevin (bedbugs specialist) and have had a positive experience. He was very informative and educational about bedbugs. Things I've never heard about before, like using your car as a oven to kill the bedbugs when weather is over 75 degrees, thats a great idea. And I appreciated all of that. On top of that, the price of $1250. For all visits was a good deal for me. Other companies seem too cheap or too expensive, so with the good experience I had with him with the price seem like a good bet. The only problem that came along was that I've said twice they might come on Saturday, June 5th. Because thats the best day for me to pay for it. And I say MIGHT because he said I had to prep the house before they come. First they said confirm that the company will be doing the treatment then they will send prep list, THEN let them know when they will come. Thats what I thought the process is supposed to be. First time was on a call I said that Ill try to for Saturday but I'm not sure so ill let him know. He tells me if I have any questions to let him know by call or email. And I did, I asked a lot of questions on email and It was really nice. I thought some of them were stupid and he said that "no questions are stupid, let me know if you have any more" I then said "Alright still have to do the prep im trying to shoot for Saturday but ill let you know when im ready and sure. Thanks" (June 1st) He then said "let me know by tomorrow end of day how you are doing" (June 1st) I can say thats where Im at fault. I didn't message back to let him know. And I mentioned Saturday. But does that confirms they should come? So its June 5th, And their here. I have my own reasons why I wasn't ready. But I shouldn't have to explain them. Kevin did say I didn't have to dry all the clothes. Just bag them is fine. But with all the clothes we have I thought it was best to. I'd rather treat the clothes just to make sure before they come so its as affective as possible. But I didnt reach my goal for Saturday. Thats my fault. But eventhough I did not message him to let him know. I STILL DIDN'T CONFIRM. I'm surprised not only did they not tell me what time they were coming, there was only one guy there to do treatment? Maybe thats okay but I don't know to save time wouldn't you have atleast two people?? I tell them the house isn't ready And they give me a call A woman tell me in an upset tone. "But you scheduled for today" I try to explain but it didn't matter and said Kevin will be giving me a call. Kevin calls me and says "I'm not very happy..." I tried to explain but he cuts me off saying "I had to say no to many customers. Now they have to sleep with bugs for another week because I scheduled today for you" And I had a problem with that and I say "hey I didnt even know what time!?..." And now we are at an argument cutting off each other. Then ends and he says hes not comfortable treating my house and to choose another company And I said Great and hung up before him saying "have a nice day" because just wow. To me it was unprofessional when it didn't have to be. Why would you schedule me not knowing SURE im ready?He even told me he is not going to schedule me until I tell him I'm ready? I'm sorry for the people you had to schedule for next week. But why would you have to tell me? I'm not the person who scheduled them?? And now of course I feel bad and want to take the blame because thats the type of person I am because I know where I was at fault. But no, its still not right. For him to take no accountability AT ALL?? It didnt even have to be an argument. I was just shocked because I had faith in them. They gave me relief like Ill actually be able to treat this problem. And I was going to be ready for Tuesday and let them know when I would be ready. Take it as you will, thats my experience. If you are going to consider this company. Be a better communicator than I was to make sure they come to help and treat your problem. Because unfortunately they might not provide that. Now back to company searching...

Very nice guys. I'm having a dust mite problem and they keep coming back, but these guys keep…read morespraying for them and are so kind about it. AND Patient,

Lewis Eckertson is amazing! I won't go to anyone else for help. He comes up with affordable…read moresolutions and won't let you spend money just because you are anxious. He is honest and I am so happy with the quality of his services. (We had to ask him back and he came the same day as my call to inspect and implemented a solution that Saturday!)