They take forever at this location.Got my order wrong called them to let them know and manager had bad customer service

My sister and I went for dinner to get buffalo fries, we got two regular size. We both got mild. Our fries were SOGGY AND COLD. We waited nearly 30 MINUTES!! There was only a few other people waiting as well, but that long for some fries???!!! The girl who was taking our order was also rude and had such an attitude. I miss how good buffalo spot was. read more

My roommate & I were looking forward to going to The Buffalo Spot for the first time as we both love all things buffalo sauce. This location is more "sketchy" at night so we did feel a bit unsafe going by ourselves. My roommate read other reviews before we went and they weren't too hot, so we lowered our expectations a bit. The ordering process was smooth. Getting our food took a while, the worker took our names for our meals but then did not call them out. So we went up to ask for our food, and our food was sitting on the counter for who knows how long. I got the buffalo fries with BBQ sauce and the special sauce on the side, it was okay, nothing special. read more

I give this location no stars But I have to give it 1 star. My wife called in an order and was told it will be ready in 15 min. I arrived 10 min later and paid for our meal. I waited for 45 minutes before I started asking for my food The place was not too busy. There were 5 other people ahead of me, and it took them awhile to get their foo. The manager Jaron's excuse was he is only one person and that he was trying to get food out. I understand getting backed up. I've worked fast food in my younger days but his lack of motivation to move his people on top of his lack of managerial experience floored me. I asked for his managers and his corporate info and all he could tell me is I don't know it. I would suggest another restaurant if you want to eat in the same time zone. read more

When I walked in I was not greeted with a "hello" or anything, the lady named raeshawn just looked at me and proceeded answering the phone. Once she placed the customer on the phone on hold and proceeded to help me, I kindly asked if she could split up the orders I got into 3 different ones so my friends and I could pay separately. She was very rude about it and told me she can't do that. The last 3 times I've been there raeshawn has given me poor service and I've always left feeling worse then when I went in there. The food is amazing so I am now going to the Buffalo spot on 32nd and union hills where I'm getting awesome service! read more

To me , it was good . Nothing about it really stood out . It wasn't life changing or anything We drove for a long while to get there so I was hoping it would be the best buffalo I've had but ehh. I would go back though honestly. Fries buffalo and cheese? Who wouldn't lol Just like I said it wasn't as good as people hype it to to be read more

As I am writing this I have been waiting for over 30 minutes AFTER the initial "pick up time" provided from the restaurant for my online order. Per my receipt email stating: Please be ready to pick up your order at 5:30 PM MST. To maintain food safety and quality, please pick up your order promptly at the stated time I find this annoying. However, as I had already paid and the employees decided to not come to the counter as I stood trying to get their attention for a refund this became unacceptable. The girl working the afternoon shift was incredibly rude and snickered in the back about the situation with the young man who also was in the front. Also might mention that we were the only ones in the store aside from patrons who came in after us. The location is: The Buffalo Spot - Phoenix read more

None of the employees are wearing mask. Makes the environment seem unsafe during this crises. read more

I downloaded yelp and made an account so that I could specifically write a review. You should consider firing the entire night crew working 2/23/23. All 15 years that move like molasses and the cashier who can't even read receipts to make sure the orders are correct. I doubt I'll come back. read more

The cashier(Latasha) was exceptional and wonderful! Awesome cleanliness and wonderful staff! They made me feel welcomed and the cashier yodeled many tasty treats ! I highly recommend this place! read more

Restaurant had a great space and kept up nice. Staff was ok. I went in for wings to try, and really wasnt impressed. The cost for 10 traditional wings was $14, and as delivered appeared to have a really liquidy buffalo sauce. The wings were hot, but not crispy like i prefer/come to expect. It seemed their primary thing were buffalo fries, so maybe those are better vs what i had. Overall disappointed for a placce to be called "buffalo spot", and not have amazing wings. read more

Fried chicken on a bed of fries covered in cheese and sauce, yes the food is good and the servings are good. I'm knocking it down a few stars because there is a CONSTANT SCREW UP...it has happened every single time that I visit. I order cheddar cheese on top of my buffalo fries and the cheese always comes out a little melty and perfect . However, for my child I order plain fries with cheddar cheese on top and THEY ALWAYS FORGET to add cheese to the plain fries. It has happened at least 5 times now. This is where the real problem begins, I take it back to the counter and they take the fries back and sprinkle (please see photo) cheddar cheese but by then, the fries aren't as hot so the cheese just sits there cold on top and doesn't melt like it would have if they had done it right the first time. The amount of cheese they sprinkled on was also pathetic. I asked if they could at least warm it up or something so that the cheese can melt but they said no. They could have at least offered to make it again and put the cheese on right away so that it could actually melt. It was just a small side of fries with cheddar cheese. Overall, yes the food is good but the service doesn't make it worth it. I just don't have time for their constant screw up and bad service. read more

The Buffalo Spot - Phoenix - "Cheese" Fries. They forgot to add the cheese the first time and after taking it back this is what I got. Pathetic - Chicken Wings Near Me - Phoenix, Arizona

This place has phenomenal service and exquisite food by far the best boneless wings I've ever had. My only concern would be not having any ketchup, I would enjoy this place even more if they provided ketchup other than that it's a great spot. read more

So freaking good My husband thought they could put a bit more chicken on the large frys with buffalo chicken but the sauce and cheese was fuc**** BOMB ASFFFFFFFFFFF read more

I had been looking all over for a good spot to get some buffalo wings... Well look no further. The food was outstanding and the service was amazing, fast and friendly. My family, friends and I will definitely be back... I highly recommend read more

Not sure if they were short staffed today but we waited over 5 minutes to just be greeted. The cashier Whitney was so rude and unpleasant. Like straight up miserable!! Food is always good but the terrible customer service will keep me away for good. read more

The customer service here was really good, everyone was friendly. We ordered the buffalo chicken fries, side salad, and original hot wings. The fries were amazing. I ordered the special sauce on the side because I don't like everything to be wet and that was also really good! The side salad was good, nothing special but a regular salad that was perfect to eat with wings. I gave this place 4 stars because the wings were a bit soggy. I like my wings cooked more so next time I come I'll see if that is an option. read more

The Buffalo Spot - Phoenix - Chicken Wings Near Me - Phoenix, Arizona

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The fries and chicken It's alright I wouldn't say it's the best thing . But ehhh . I also had the traditional very hot wings , it wasn't hot at all nothing not even a zing! I thought maybe the style would be fridge time from other wings restaurants , but it has a very common taste to other wings stores . It is somewhat pricey read more

If your from Buffalo and your looking for some home town food. This is not the place. I do not fault them at all. The curiosity got me there. This place has the potential to be a 4 star review. I like the Menu. It's a simple combination of simple items. I did not know prior to that this was a southern California food chain. There specialty is fried chicken bites, tossed in sauce(I did Buffalo Original which was fairly spicy, more than most places), covering French fries. With some other ranch based sauce spread arrpund. The chicken surprisingly good. I've never had small chicken bites with the rite crisp on the outside and moist on the inside. I ended up eating half the fries and most of the chicken. The order was a regular and was way more than the average person would want to eat. Should have gotten a small order. The two stars is because the service was very slow, not friendly or helpful at the register at all. Took 15 minutes during a moderate lunch crowd to get my food. The way they distribute the food was very difficult. The person's working at the counter would yell your order from the counter. Problem is all the seating is way behind the counter with a kitchen wall between you. As a result you had 8 customers or so kind of meandering arround between they're seat and the counter. I got out of my seat several times thinking the girl called my order(very unclearly). Then on top of that they had a pallet of fry oil in the middle of the restaurant lobby. Load if the employees where too lazy to put it away. This place has got a management problem. Which the result is a employee problem. This place could be similar to Canes which is always clean, with good presentation, and quick friendly service. read more

The Buffalo Spot - Phoenix - Pallet of fry oil gallons in the middle lobby by the counter. - Chicken Wings Near Me - Phoenix, Arizona

Update: not very filling. I got 10 boneless wings but they were small. There would have to be a real reason for me to go back to this place instead of going 1 mile up the road to Buffalo Wild Wings. They tasted good it just wasn't very filling as a meal. Upon arriving 10 minutes before they close they were very friendly and a little busy still. A clean nice establishment. Everyone was smiling. Nice that they were open until 10 on a Sunday night Not a less expensive option though 10 boneless wings $12.95 read more

BOMB!!! i'm surprised this spot isn't all over the valley yet. The fries is something different, but a good different. My boyfriend and I shared a large order of buffalo fries with extra chicken & sauce - & we had leftovers. I've yet to try anything else but that shall change as i will be back very soon. Super chill place inside as well, large TV screens & good atmosphere. Pricing is decent read more

The Buffalo Spot - Phoenix - Chicken Wings Near Me - Phoenix, Arizona

No need to advertise this place, it seems that everyone loves posting their buffalo fries on snapchat as much as they love eating them. With that said, I figured I had to check it out before moving out of Phoenix! I got there around 2:15 on a Monday afternoon and it was PACKED (and of course, everyone in the place had their phones out taking pictures of their food). So needless to say, I was excited. This is where my excitement peaked though. I got a large order of buffalo fries with the pineapple jalapeno sauce which came with a free drink for their Monday special (sweet!). Once I got my food I went to dive in and came up somewhat underwhelmed. The chicken and the sauce was pretty good, there wasn't too much heat to the sauce which I was kind of disapointed with but besides that it was sweet and slightly tangy. Overall though, the order was pretty bland, the fries weren't seasoned and it didn't seem there was enough sauce to overcome the blandness of the fries. I really wanted to love this place and will fully admit that my disappointment might be a result of my order (I think one of the burritos pictured would be a better choice). I would give this place another try and I'd really love to actually try their barbecue or wings as both options seemed really good. read more

This is the second time we've visited this place. The first we went in and ordered take out. The service was slow, but the food was decent. We decided to order online and pick it up. When we got the order home, it was missing two items. I called The Buffalo Spot and explained the situation. The person who answered the phone asked me to bring the order back so they could inspect it. Really!? Those that had food had already began eating. I said that we were already eating what was there. She began arguing with me that she herself and put the items in the bag. Basically calling me a liar. I understand that mistakes happen, and this situation, if handled differently, could have made us patrons for life. Unfortunately, the opposite happened. It will be a long time before I spend $50 at this place again. read more

Wonderful experience from start to finish. The person helping us was so nice and helped us choose what to get because it was our first time. My husband and I tried four different sauces and all were amazing! The whole place seemed super clean as well so that's always a plus even the bathrooms. Thank you Buffalo Spot! read more

The Buffalo Spot - Phoenix - Buffalo Fries - Chicken Wings Near Me - Phoenix, Arizona

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Great Customer service ! it was my first time and I loved it highly recommend food was tasty! read more

The Buffalo Spot - Phoenix - Chicken Wings Near Me - Phoenix, Arizona

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Me & the wifey tried, The Buffalo Spot last night. We got an large order of pineapple & jalapeño fries with chipotle sauce and cheese on top! It was delicious, however my taste buds didn't care too much for it. I love the concept an will continue to try another of their many flavors! The cashier in the front was very nice, the tables needed a little cleaning, besides that I'd say go try it for yourself :) read more

The Buffalo Spot - Phoenix - Chicken Wings Near Me - Phoenix, Arizona

I wanted this place to be good, I really did. I've been here twice now and both times I have been underwhelmed. It's right by my work and even closer to my girlfriends. For my first visit, it had only been open a few weeks so I had high hopes. I purchased their most advertised item, a large order of buffalo fries with the hot buffalo sauce. Fries were extremely soggy and buffalo bites were puny/scarce. I vowed not to go back but I truly wanted to enjoy this place. I tried it again two weeks ago on a Sunday night, about 45 minutes before they closed. My girl and I ordered 10 boneless wings, 5 original, one of which was considered a combo that came with a small order of buffalo fries. She requested the original wings to be crispy. I will give credit to the girl working behind the the register, because the two of us were taking forever to decide. Food took about 10 minutes to prepare and cost over $30. Not terrible and luckily she gave us an extra ranch without charging. Food was again, just not that good. Boneless wings were incredibly under sauced, the original ones were not even CLOSE to being well done. And again, I received fries that were mushy and just not fresh out of a fryer. It was only a 2 minute drive home, so i can't blame it on that. I worked on a fryer for over a year, and all I can say is it makes a huge difference when those fries come out of the fryer and when you get them to the customer. Cooks need some better training or to be motivated to give half a hoot. Bottom line: service is good, but if you want good wings/fries, head to ATL. This place will just leave you with a stomach ache and unmet expectation. read more

While the food may be delicious, I can't believe the way Whitney (I'm assuming the manager or shift lead) degraded another employee, Samantha. Samantha was polite, helpful, and inviting. Whitney, however, was rude to Samantha for the ENTIRE 12 minutes I was waiting for my food. Samantha was composed despite Whitney's rude behavior. I hope that upper management figures this out, because Whitney is the last person I would want representing my company. read more

The food was over cooked. My wings are burnt and my breadsticks were hard. This is the worst. And when trying call to report I get "oh sorry but can't make you new ones since you left" read more

The Buffalo Spot - Phoenix - Chicken Wings Near Me - Phoenix, Arizona

My family and I have been wanting to try this place and even though we had a horrible experience at the 32nd St location we decided to try this one out. This location was packed when we arrived on Friday. I noticed only 3 people were working and there were easily 4 groups of people waiting for their orders and 3 groups behind me waiting to order. Regardless of them being short staffed, they were very friendly. The food came out in a timely manner. The food was hot and the order was correct. The cashier was Latoya, I didn't catch the names of the other two (female with braids and a taller gentleman). They were great! They were working hard. You could tell they were stressed, but they remained kind and courteous to everyone that walked in. I really appreciate you guys! Thanks for hanging in there and helping me get my family's dinner that night! read more

This place has been so hyped-up since it opened that they actually posted a sign on their door saying that they were closed due to running out of food! After that initial disappointing visit, I went back when it reopened and ordered two orders of buffalo fries, one mild and one chipotle. My only complaints are that the wings weren't saucy or spicy enough. Other than that, this place is so good! Definitely a must-try read more

The Buffalo Spot - Phoenix - Buffalo on left and chipotle fries on right. So good! - Chicken Wings Near Me - Phoenix, Arizona

We had pretty high hopes for this place. We'd seen a lot of reviews that were decent and the concept seemed fun. The employees all seemed miserable when we placed our order. We asked what the cashier's favorite sauce was and it was like she didn't want to tell us. So we placed our order and went to sit down in the back. While waiting for our food, we saw our family's order that came out right before ours. Their buffalo fries seemed to not have much sauce on them and the "mild" that they ordered tasted like it was only butter on the chicken. So my husband went to the cashier and bought three more sauces so that we could try them. During this time they called our order so I went up to get it. They told him that the sauces would be right out, mind you the sauces are sitting in a mini fridge under the counter. They made him stand and wait at the front for about three minutes for he sauces while his food is sitting at the table. Yeah it's not a lot of time but come on people, bend over get the darn sauces and give them to your customer. Overall the taste of everything just tasted fried. The popcorn chicken was mostly breading. It tasted like you were eating fry bread. The sauces were okay. I asked for their special sauce on the side of my buffalo fries and they drizzled it on top instead. Not overly big deals, but given the price for wings and fries and cruddy customer service we will not be back and I would not recommend. read more

The Buffalo Spot - Phoenix - Chicken Wings Near Me - Phoenix, Arizona

The girl in the front is so rude. I don't even know how they can hire rude ass people. She got mad when we asked for a sauce that SHE FORGOT to put in our bag. Can never even get our orders right either. Please start teaching your employees to have a better attitude and maybe people will be more happy and give better reviews. read more

I had to leave a one star because it wouldn't allow me to do ZERO!!!!! Terrible customer service experience. The two ladies that were serving were horrid. I placed my order online at 1PM and got there at 1:28PM AND THEY WERE BARELY STARTING THE ORDER AND THE CASHIER ASKED ME WHAT I WAS THERE FOR?! What kind of question is this ????? I'm here to order food or pick up food, I'm not here to get my nails done. After debating this for 2 minutes. Cashier did not have her shoes on, another customer in line said she's rude? And I confirmed. Then after 12 years later , her colleague proceeded to cook the food. The cashier did not change their gloves at any point during the time I was there. I do not get this food for free , I PAY FOR MY FOOD. they are not doing my any favors???? Hopefully they fire everyone and rehire with BETTER EXPECTATIONS and not just someone that has a pulse !!!! It looked like the walking CORONA VIRUS in there !!! They should not open this place to the public. RAESHAWNJ IS THE NAME OF THE CASHIER. read more

They won't disappoint!!! Great experience I had. Whitney was very nice and welcoming! She deserves a raise!!!!!!! I got the hot Cheetos chicken fries! They were bomb!!! I will be coming back soon!! Very soon!!! read more

The menu is simple which is nice. The fries are tasty and thick!! The chicken could have been seasoned more with the pineapple jalapeño sauce. I should have gotten cheese added to it. Overall they are average read more

The Buffalo Spot - Phoenix - Pineapple jalapeño fries. I should have added shredded cheese - Chicken Wings Near Me - Phoenix, Arizona

Extremely wasteful with their packaging. It's excessive & unnecessary. Food is average, nothing out of this world but I only ever get their chicken Cesar wrap. read more

New trend with the Buffalo fries style in town, just dip them in ranch dressing and you will love them even more... wings have a good taste to it.... next time I will try the Ribs with only two days open that's seems to be the place to go... if you can stop you should give it a try... definitely coming back!!! read more

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We've been anticipating the opening of this spot since we heard it was coming to town. We came for their signature buffalo fries and we were happy that we did. If your not down to try the fries they also have wings (boneless and traditional with a variety of sauces to choose from)and ribs in the menu. read more

The Buffalo Spot - Phoenix - Chicken Wings Near Me - Phoenix, Arizona

Food was great, but the customer service was terrible. The girl in the front had an attitude problem not very helpful. Everyone in the back has a read more