Their menu looked varied and great, the name is whimsical, the building looked cute but alas, the 3 of us on a normal non-holiday Sunday around 11:30am were not able to be seated to try their brunch. The parking lot is tiny, crowded, busy; probably room for 6-7 legit spots. We had to park on the lawn. This place does not do reservations but I really wanted to dine in. Welp, there were only 4 tables in all in this whole building. Each table was full up and no one had food (always a terrible sign that service is snail's pace). There was no one there to greet us but a line of 3 customers at the counter standing before us and then immediately a family of 4 who entered after us. There seemed to be 1 worker who was the hostess, the waiter and busser. She very slowly handed out drinks to a table and asked if anyone in line was picking up an order--that answer was a resounding silence as it seemed everyone wanted to dine in. No more acknowledgement was given to the people in line. I noticed this place does not have real serve ware but only plastic takeout containers for DINE-IN...that seems super cheap, tacky and actually very wasteful for plastic one-use things. They didn't even invest in real cups as all waters and drinks were served in microplastic heavy styrofoam cups. We took this all in and stood in line for about 5 minutes before deciding this would definitely not be worth it for a 2hr wait. I'm happy for the people who are actually able to try the food here but as someone who does not want to wait hours for my piping hot food with a side of microplastics, I'm totally good. read more

Overly obsessed with this place. I'm not local to Cleveland, but after reading all the amazing online reviews, I decided to bring my family here--and I'm so glad we did! The restaurant is small, cozy, and intimate, but also incredibly clean and beautifully decorated. From the moment we walked in, we felt welcome. We were greeted immediately, seated right away, and given menus. Our orders were taken quickly, and the service throughout our visit was absolutely outstanding. One thing that really stood out was the teamwork. Everyone helped each other, whether they were working in the front or in the kitchen. You could genuinely tell they cared about creating a great experience for every customer, and that level of hospitality is hard to find. Now for the food... wow. This is easily one of my favorite places I've eaten while visiting Cleveland. I ordered the steak breakfast bowl, and let me tell you--do yourself a favor and order it! The steak was perfectly cooked, incredibly tender, and packed with flavor. The potatoes were seasoned perfectly, and every bite was delicious. We also ordered the butter croissant with bacon, which was a huge hit, and the chicken and waffles. The fried chicken was absolutely phenomenal--crispy, perfectly seasoned, and honestly some of the best fried chicken I've had. Our only regret was not ordering extra chicken because we wanted even more! If you're looking for incredible food paired with exceptional service, this is the place. I truly hope this business is around for many years to come because every time I'm back in Cleveland, they'll definitely be seeing me again. Highly, highly recommend! read more

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The interior had a smashing atmopshere. Set in the hot tin roof style of the south it was fun, clean, and the service was delightful. The plates are very southern. If you can't appreciate grits then this isn't the place for you because the grits stole the show. This is a very fun place to visit with delightful flavors that are playful to the spice palatte and have an ownership group that is clearly very proud of this little gem. Highly recommended. read more

The Breakfast Faktory - Catfish and eggs - Breakfast & Brunch Near Me - Maple Heights, Ohio

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Wow, wow, and wow. My wife found this place and it did not disappoint. The food was AMAZING!!!! The service was on point. The vibe gives off "good food joint". I am not in Cleveland often but when I am definitely stopping by this place again. read more

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The Breakfast Faktory happened to be on our way while running errands and we stopped in for breakfast. We loved it! The inside is decorated nicely and comfortable. The staff were friendly, quick and made you feel at home. The food was excellent - my husband and I got the steak and veggie bowls and both were delicious. The portions were generous - I ate mine for multiple meals. Great flavor and quality ingredients. We are planning to stop again and maybe bring friends! There is limited seating inside but - with how efficient the staff is - it doesn't take long to be seated even when they are busy. They were hopping with to go orders and full tables when we stopped by but we were still sat within a few minutes and our food came quickly after ordering. read more

The service was great! The food was great! I will definitely return. It's on the small side and seating is limited. But as good as it is they will definitely have to expand! read more

The Breakfast Faktory - Catfish and grits - Breakfast & Brunch Near Me - Maple Heights, Ohio

We found this place as we were leaving Cleveland for Pittsburgh. Very small place and parking lot but we lucked out with a table for four. They seem to do a lot of takeout business and everything I served in to-go containers - and the servings are large so it's handy to be ready to take some home! The staff are all so nice and friendly. The biscuits were amazing - I wish I'd ordered more to take with us! I had a breakfast bowl with scrambled eggs and sausage. There was so much delicious sausage, such generous portions. I highly recommend you stop by! read more

The Breakfast Faktory - Breakfast bowl with sausage, eggs scrambled and a biscuit. - Breakfast & Brunch Near Me - Maple Heights, Ohio

My wife and I stopped by for a delicious breakfast today. I had the corned beef hash bowl, my wife had the vegetarian bowl, and we shared some honey biscuits and cooked apples. Friendly and efficient service, generous portions, and well priced. read more

Was only in town for the weekend and stumbled on this place, and glad i did. The Food was amazing and the service was great

Great food! Great service! Great ambiance! Great place for take out! If you dine-in, be prepared to eat out plastic to go boxes, plastic forks, and drink out of styrofoam cups. The owner and waitress were very personable! read more

The staff are warm and friendly. My omelette was incredibly delicious. The entire restaurant is warm and inviting. We loved it!! read more

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Fantastic food, great vibe, excellent service, and above all else the food is fantastic. I had a wonderful breakfast there and if their lunch and dinner menu is anything like their breakfast this is a place you don't wanna pass up. read more

Simply put, it's the best breakfast spot in town! From the fresh decor, intimate service, expansive menu selection to the seasoned to perfection taste of soulful curated dishes of delight. read more

Watch your step!!! First of all NO HEAT!!! Hopefully it'll get fixed soon!! Small relaxed spot. Clean I like the fact that it had outlets so you could charge phone or be on laptop. Our waiter was cool he checked on us often... I probably woulda enjoyed my meal but it was freezing in there the music was ok sorta jazz I wished it was R & B I can tell that most patrons were from the neighborhood or just knew the waiter he greeted ppl by first name. Him and cashier must be related just how they were joking which gave the atmosphere a happy vibe!! Bathroom was immaculate but no paper towels told cashier easy fix!! I will try this place again hopefully heat will work!! But I'm happy to see this restraunt owned and ran by AA in Maple Heights!!! Best of wishes Breakfast Faktory read more

Excellent fish and grits. Outstanding service and ambience. Highly recommended. We will definitely be going back next time we are in the area. read more

Came as new customer to front entry for to go order informed pickup at back entry. Hostest seemed frazzled and out of sorts with my ordering at front entry. read more

The Ambiance was altogether cozy. The staff are upbeat and friendly. But, I am disappointed in the food. The wings were very dry, hard to chew and not fresh. I was cautious not to bite too strongly in fear of breaking a tooth. The grease they were fried in also tasted old, like it had not been changed in awhile.. Although the menu said the French toast was brioche bread, the appearance was a struggle to believe that was what was given to me. It Just looked like smashed, dipped white bread. However, the flavor of the French toast was surprisingly good, despite what it looked like. The eggs were cooked correctly and looked presentable. The price for this experience was 19.00 and a very angry and upset stomachache. As an excited paying customer to try this new black owned diner, I was very very saddened with this visit. You want to spend your money on the best quality of food and cooking and unfortunately that wasn't the case. With that being said I will not be returning anytime soon. I wish them well and hope they take the necessary adjustments to make this beautiful establishment a better dining experience for all that supports and visits. I will give them a second chance in the future because I would love to see the success of this restaurant flourish in our community and for our community. read more

The Breakfast Faktory - Breakfast & Brunch Near Me - Maple Heights, Ohio

There food is so good and fresh dosent taste like many restaurants, I love there service so welcoming , it's really nice in there even though it's a little small but it's clean , they are so nice they messed up my order once and apologized and gave me my money back along with my food there very nice and professional read more

I got the Veggie Bowl and a side of grits. Both were fantastic. The vegetables in the bowl were fresh and tasty. The potatoes were excellent too- great seasoning. And the scrambled eggs were perfect - not over cooked but just right! This was my first time visiting and I'll definitely come back again!! Grits were good too!! The hostess was super friendly too as was the owner! read more