So just wanted to update on the comment that the owner made on my review. Please see the attached emails going back and forth with him. Is this a place you really want to go?
On 2014-10-30 12:05, wade taylor wrote:
Hi Jessica.
Firstly I would like to apologize for how your evening went. Having heard and seen what happened, I can tell you that I've never experienced anything like this in my 25 years in the business. You should know also that Kevin is not involved in the Binbrook restaurant. He and I were both a little disturbed that a) you had his personal number, b), you actually called him. Ive spoken with my manager and the servers to better understand what happened. I was told that you were very displeased with the food. Having not been there,I can not comment on how much was eaten. Judging from the security cameras it appeared most of it was. Having watched the whole situation on the security camera I can see that many staff went over to try and smooth things over throughout the course of the evening. Actually,
in the nearly 2.5 hours you were there, my staff spent almost an hour at your table. So Im sorry things turned out the way it did. I do however support my manager and servers in their actions. It is my policy that when I am not there, my General Manager acts on my behalf. I am glad she did not contact me that evening as I was at a special event with my 5 year old daughter that would have been ruined dealing with an irate guest. It is my understanding that you were very hostile and rude towards them and it can been seen in the footage several other guests in the dining room watching as a scene was developing. We have absolutely no problem discounting food or comping bills. I would imagine that maybe the anger and confrontational approach didn't help things to go your way. I had the pleasure of reading your review on trip advisor this morning. It is such a difficult business to be in. There are not many other business' that are subject to reviews such as restaurants. I can understand your frustration but reviewing us in a manner that may
impact the livelihood of my family and my staff's family is something I could not imagine doing to a small business. Yes you had a bad experience, but how does posting a negative review help the situation. Would you prefer I go out of business and send 30 people looking for jobs? Again, I am sorry you do not like the service or the food at the Binbrook Grill. We have had rave reviews from other guests and have made a very good name for ourselves in that community. I am a family man and small business owner. Between 2 restaurants I employ 70 people in our communities and put a lot of money back into our local economy.The restaurant business is a struggle compared to most. I am keeping my head above water at this point and hope to maintain to keep my family and those that work for me fed.
I will take measures to ensure nothing like this happens again.
Wade read more