Came here for dinner with a group and had reservations. The menu had enough variety that there was something for everyone - but not in an overkill kind of way (which is why we came here). Food was all good. Also got a great draft beer. Everyone was happy with their food and service. Food came quickly -especially considering we were a table of 10. read more

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the service is absolutely terrible and so slow. we sat for 30min and no one came over to offer us drinks. then we waited forever for just our appetizers. our serve didn't even offer us a refill on our drinks. my cup sat there empty the whole time I was eating my dinner. can I add the the restaurant was not busy!!! read more

We had a few hours to kill before bowling and needed dinner. We were a large group and the amazing staff sat us down quickly. I've ordered the big bang shrimp for apps. It was delicious. That butter sauce that they had was so delicious. I've got the 4 cheese penne pasta - it was ok. Tasty and loved the peas but it was more cheesy than creamy. (should have known by the name of the dish! my fault) My husband ordered the wings just like most of the other people at our table. We came during happy hour and the only thing that the server messed up was not including the dishes we've ordered from the happy hour menu. Took a while for him to correct it after one of us already paid. The vibe was alright, the restaurant was super clean and also kind of empty. Food was either a hit or miss. Still good for a quick fix. read more

We tried a new delivery dinner option today from Turtle Jack's, which I didn't realize is a local chain. The food arrived in a sturdy paper bag with handles, and all of the food packed in mostly paper containers- which I truly appreciate. I ordered the roasted beet, quinoa and feta salad with extra grilled chicken and it was just what I wanted. Love the arugula, edamame, beets, quinoa- it was a great balance of flavors and textures. My husband enjoyed the fish and chips - and I have to say the fries are salted and spiced really well. Not bad! Would deffinitely try it again. read more

I had a terrible experience at this establishment. They messed my order up twice and didn't comp anything and I never ate the two meals that were wrong the service was very slow as well and took 30 minutes for my food and then 20 minutes for the makeup meal that was wrong as well. read more

The food was good with a varied menu. Maddie in bar area was excellent waitress as she made the meal fun with several excellent recommendations. read more

This place is a GTA chain. It was within walking distance of our hotel so we grabbed dinner there our first night in town. It was good. Definitely worth the effort. While it wasn't earth shatteringly good the chicken fajitas were good and hot the spit after a long day of traveling. Like most Mexican themed food we found in the Greater Toronto Area, the spice levels are completely on a different scale. Meaning...not much heat. But, the flavor and chicken cook were excellent. Sometimes fajita chicken can get way overdone because of the continued heat from the cast iron, but not this time. It was tender and juicy all the way through. Again, really good chicken, average food rice and atmosphere, but exactly what we were looking for in a relaxing laid back meal environment. read more

I had the Power Bowl and enjoyed it. The server was attentive. However, knats were flying around inside the restaurant and made it difficult to enjoy the experience. read more

Farrah needs a raise. This girl runs around getting it all done! Good food, nice renovations.

This place could easily be a 4-5 if they would improve the service... I love the decor in the place! I am huge fan of black and "woodsy" this place delivers on their "Muskoka Grill" theme. It is clean, trendy and eye pleasing. Their seating is made mostly of booths which is another thing I love as it adds a little extra privacy and in my opinion is just more comfortable. So far so good. The food is pretty much what you would expect from a slightly higher end family chain restaurant. I didn't find anything too special about their menu. But I did certainly have food envy when the waitress walked by me with someone's order of sizing fajitas. They smelled amazing and looked even better. I ordered the buffalo chicken wrap which I'm not sure why it is called that as it is just chicken,lettuce, tomato, cheese and bottle ranch dressing (which was watery ) but no semblance of anything that makes this "Buffalo". Chicken wrap would be a more apt name. The other person I was with ordered the "Hell of a Burger" was which was not my taste personally but I have to say the burger patty itself was delicious, like very very good. If I go back I will be ordering some sort of burger for sure. Side note the bun was glorious as well. The service is where the ball was majorly dropped. We both ordered drinks which were not refilled despite being on the outside edge of the table the entire meal. My side caesar salad had no dressing in it so when I requested some, I waited 10 minutes before checking in again and they had forgotten. So by the time I got everything I needed to finish my food the rest if the table was done. Just a lot of little things done poorly that made the experience less thank what I would expect for the prices we paid. Disappointed, wouldn't recommend right now but may change my review if I try this place again. read more

Great location and great decor. This place was pretty quite on the day we went in and the food was great as well. The server on the other hand was quite inattentive and slow. She messed up an order at the table and was quick to fix it. We really did enjoy the food and the menu selections were quite great as well. We will return to try this place out again read more

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Love this place, always great food and service. Special shout out to Ali, our regular server that keeps us coming back!!!

My husband and I went to Turtle Jacks On Saturday, the place was a bit busy in the afternoon, the waitress was very friendly, and we were seated pretty quickly- which was awesome. - I ordered The Bacon and Cheese Burger with fries - - My Husband is a picky eater so he went with the Chicken Fingers. I only gave the review 3 stars, because we've had better food at other restaurants at a lower cost, that is the only reason we would not go back to Turtle Jacks. (We even checked the other dishes they offered on the menu, nothing caught our attention or interest.) read more

The Keg next door has been demolished and therefore we had to change plans and come here. Turtle Jacks was 1/4 full on a Wednesday night walking in around 6PM. The hostesses were nice and seated us promptly. We ordered: 1. Nachos to start: I have no idea where they get the idea of serving nachos for $20 when you can go down the street to Maracaz and get better ones for half the price. The nachos were thin and small in proportion. However, the cheese was melted properly. 2. We got two 8oz New York Strips and two Shrimp and Scallop Pastas. - The first steak was medium rare; the steak was okay but not great. They cooked it perfectly but didn't have much of a taste besides the seasoning - The second steak was medium well (my mom is apparently a savage): the steak was waaaay too salty, I do understand they are trying to compensate but damn the amount of sodium was deadly. - The pasta was a huge no from me. There was a decent amount of seafood which is a plus. However the pasta was not al-dente and the cheese coating it was noxious and had too much salt as well. The service was okay but not fantastic. Overall, I wouldn't come back and stick with Innsville in Stoney Creek instead for their prime rib. read more

Id like to say, that i expected better service. So i ordered wings 30$ for 20 pieces and received 3 pieces of vegetables to go along with with 20 wings. I found that very poor. Then I ordered nachos with meat. And the nachos must of hard 1% of meat. In other words i barely found meat. i don't recommend this place. Other places serve better portions. NExt! read more

This place is a little expensive for what they offer. The wings were really good with multiple options of size, sauce, cooking style and side options. Great place to grab a late dinner and a drink. They are known for their chicken wings and ribs combined with their specialty in house sauces. If you are in the mood for some wings then this is the place for you! The bartenders really know how to whip up a great old fashioned! The customer service is great and the menu has lots of options for you! The chicken fajitas are always consistent and no doubt you will leave satisfied here! Check it out! read more

Strange but true , half empty BUT told 15 min wait for one of the many empty , and ready Tables Because "the kitchen is backed up" Could we get a table and a drink??? Seems not read more

We were seated very quickly for not even having a reservation so a point for that but unfortunately I cant say the same for the rest of night. We ordered, menu was broad and selection was great although we couldve been there the whole night as the wait for food was long. Server came and told us we should order apps as the wait will be 30min AFTER 10min in of ordering...sure. Was it comped? No...so its our fault we have to wait and pay for the additional food? I guess so. Manager didnt do anything to help, not even an apology was given. To make matters worse, im mildy allergic to jalapeños, they were in my meal and no sign of the item in the menu. (Not restaurant staffs fault although the menu should maybe specify...fyi to brand compay. Management is quite rude...maybe a retraining session might help this restaurant? read more

Haven't been here for a while. Menu choices have been reduced to 2 pages. Food was excellent, both my yellow coconut curry bowl and my wife and daughter's burgers. Excellent, friendly service was provided by Nicky. However, the food was very slow coming out of the kitchen. My wife reported that 3 of 5 stalls in the ladies washroom were dirty. We were brought here by a gift card - wouldn't bother coming otherwise. read more

The service here is all over the place. Some days it is really fast and others it is extremely slow. The food is always really good and the 3 cheese dip is amazing. The atmosphere is friendly and warm, and there is usually a few sports games on tv in the bar and dining room. Turtle Jack's offers a rewards card (TLC card) which collects 1 point for every $1 spent. Once you obtain 125 points, you receive $10 toward your meal. Despite the service being sporadic, this is my favorite restaurant. The food is the reason I go, and it's worth it. read more

First time experience. The atmosphere was nice the staff were nice. Lunch meal took way too long to come. The hamburg was ok nothing exciting and the prices for meals are ridiculously high. I won't be returning. read more

I was in Hamilton over the weekend at a slopitch tournament. My team came here to eat lunch in between games. We were a rather large party of 15, and we were seated and our orders were taken quickly and efficiently by 2 servers. Drinks came out pretty quickly. We had asked for the food to be served as it's ready because we were on a bit of a time crunch. But food still took quite a long time to come out of the kitchen. I ordered the Pot Roast. This was a really good sandwich. There was a lot of cheese in it and that's always a plus in my books. The only complaints I have about it are, they meat was a bit chewy for a sandwich, and the portion size was a bit small for $14.99. It only came with a small coleslaw. My bf ordered wings and they tasted alright, but they were pretty tiny and dry. Also quite expensive. Overall the meal was okay but a little overpriced for what it is. read more

Came here on Saturday night and had a wonderful time. The food was fantastic, but what was really wonderful was the service. We did not get there until 11pm and the energy that the server still had at that time of night was very impressive. She was informative and kind and overall exceptional at her job. Whoever was working the dining room side on Saturday night... you go glen coco!! read more

Disappointed The menu has changed for the worse. Our meal on all fronts was poor. The french onion, a couple of croutons and the rest of the bread was crumbs like from the bottom of the bag or bin. Asked waitress, she couldn't care nor did she know what it should be like like. It was a bowl full of soaked bread crumbs which she thought looked fine?! Seafood soup was average at best. Bison meatloaf was mushy, not what it use to be and vegetables, 6 green beans. The ribs were descent. The service was so so. Definitely not and $85 lunch We'll look for someplace else next time thru town read more

The KEG was closed at lunch which is how we ended up here. Overall there was nothing to really complain about, nor anything special. Had steak cooked as ordered, salad dish was good. Wine and beverages were timely. Not disappointed, just not stellar either. Will try again hope it's better next time. read more

I had one of their seasonal specials, the BBQ Kimchi sandwich. Very good. Came with house made chips that were a little salty. Service left a bit to be desired. I was sitting at the bar, which had about 3 people at it. Only came here because I was at the Marriott and it was within walking distance. They had Guinness on tap, so that was a plus. read more

Turtle Jack's Upper James - BBQ Kimchi sandwich (seasonal) and house chips - Canadian (New) Near Me - Hamilton, Ontario

Decent buffalo chicken wrap. Salad was good and substance was good for the wrap. Nothing outstanding. read more

Turtle Jack's Upper James - Buffalo chicken wrap with fries - Canadian (New) Near Me - Hamilton, Ontario

Very good food, I highly recommend the boneless wings in any of their many sauces! The quinoa and arugula salad is excellent and it has great flavour! Very very good! The restaurant is always busy and sometimes service is slow. The quality of the food makes up for it though. It's a great chain and I wish there were closer locations to Simcoe, but sadly Hamilton is the closest to us. But it's totally worth the drive to come here! read more

We are here on our trip through Canada. Service was great but we had ANTS in our salad!!! The waitress had to apologize for the manager who said they hand rinse/cut their own lettuce and sometimes they miss rinsing the bugs out. Ummm, no other restaurant I've ever been to has ever had live ants in my salad and they also hand rinse/cut their lettuce. IMO, the manager should have explained this and offered some discount or free desert and not our waitress!! The sirloin was awesome and cooked to order and that's the only reason I am giving this place 3 stars. read more

I just wanted to compliment the staff at this location! Before Covid Pandemic we were at this location almost every Saturday night. Since then we have ordered quite often using Skip the Dishes. Tonight however, Skip seriously messed up our delivery and we had to cancel and re-ordered through Uber eats... we got a call from TJs to confirm we had ordered again and I explained the situation... in our order they gave us a complementary dinner (my favourite buffalo wrap) with a handwritten note. We appreciate everything and miss all the TJs employees... we cannot wait to get back into the restaurant and see our favourite employees, especially Sarah and Colleen! Hope to see you all soon!! Janice, Leo, and the gang!!!! xoxo read more

Their wings and burgers are SO GOOD! I love going here with my friends, we all love their food!

The service was a little shoddy to say the least. The food was good. I'd recommend the chicken fajitas. Overall - reasonable value for money. read more

I was in Hamilton wondering what to eat for lunch and stumbled upon this place (4/3/2014) because i missed the Red Hill exit. I order the Turkey and Goat cheese on Naan and my friend ordered the chicken taco. Over 30 min for a sandwich was a little long to wait considering it was not that busy. Okay lets get to the point for ALL restaurant chains that create a facade that they are upscale(keg, milestones, ext..) No way is $13.99 justifiable for a handful of fries and turkey and cheese on a pita!!!My friends tacos which consisted of some kind of chicken of the sea mixture. 2 tacos $14.....ever heard of Chipotle Grill??? When the come in abundance to Canada this place will be boarded up. The server was okay and it should be there was like 8 or 10 them for such average day. Word to the wise eat here with caution ...food is average but over priced for what you are getting... I started to think i was in Niagara Falls. read more

Food was good. But the amount of time it took to get it wasn't. As well...the wait staff were miserable!!

Again one of the many franchise restaurants that "specializes" in everything. Service was helpful, had 2lbs of the supposed extra hot wings, which were good but nothing too spicy. Also had a calamari app and a pint that was decent as well. Other than that, seems like it would be a neat place to hang out on the large patio out front with tequila and/or corona in the summer. read more

Visited the restaurant around 9:30PM last night. I went with a friend, and ordered appetizers. I ordered the chicken rolls with corn and vegetables inside, served with a sweet/spicy sauce, and they were to die for. Cooked to perfection, the flavour was outstanding. The waitress was curious and quick, even for that late at night . I ordered a cottage country drink, which was a disgusting mix of pomegranate and bourbon, which in my opinion was horrible. The waitress grabbed me a martini instead, which was tasty. Overall, I give this place 5/5 for the service and food. read more

Went in today to have a few drinks before going to the Keg for Dinner. We order 4 drinks and 2 of them were wrong... Not made wrong, but the completely wrong drink was brought to us. When the correct drink was brought over, it was in a very small champaign flute (cost was $7) and was missing the raspberries that the menu said the drink had. Once we told them we were there for drinks and no food, I felt completely ignored. I also think they should change up they're drink menu. Has been the same forever and it's a little boring. Over all a disappointment and over priced. Save yourself the time and just go to Kelsey's. read more

My favourite meal that I ever ate for the rest of my life was discovered here, the Fajitas, is what its called, good name for it too. I am a picky eater so it was a god-sent miracle moment. My BUDDY got fish and chips, kinda looked like it was swollen cause it was so big but she ate it and she payed for it so i guess it was good, a good solider. The atmosphere was a little darky dark, but i liked the hook at the end of the post at each booth for your coat like a real cowboy would. The waitress was awesome. I would fed my newborn child their first meal here, and bring my pet fish. au revoir! read more

The food's half decent. The beer's cold. It's a mostly clean restaurant. But the service is definitely hit-and-miss. I've had great service there before - but my most recent visit was an in and out. Took way too long for somebody to come seat us, so we left and ate somewhere else. read more

Always good service and food. Even my kids love it!! Excellent place for the whole family, honestly! I appreciate how accommodating they can be to substitutions/exceptions to menu items and find it reasonably priced. If and when there has ever been a problem, the staff and management team have been more than accommodating and professional. The restaurant is always clean and presentable. It might be our absolute favourite place to eat. Both the Upper Centennial and Upper James locations are great, with the first being slightly better because of an excellent wait staff. Plus, they have the best dessert anywhere, their skor brownie is delicious and a very generous portion!!! So good! read more