Our server, Danny, was fantastic! He took great care of all my food issues, including Celiac and a severe allergy to fish and seafood. He knew the menu really well and made me feel completely comfortable--not like I was being a "difficult" customer because of my food restrictions. Danny was also incredibly personable and friendly, which made the whole experience even better. All of the other servers who brought out our food were very friendly as well. I was really happy with my meal and, most importantly, felt confident that my dietary needs were being taken seriously. Great job, Danny! read more

September 19/2025: Lunch with my Al. I had my standard...Jacks Chicken Fingers. They're the 2nd best fingers on the market. Service was good & the food was good. Nice clean bathrooms to boot! read more

Jack Astor’s - Interior Bar area. - Canadian (New) Near Me - Burlington, Ontario

I dined here for a team lunch during the holiday season. We were a large group and the staff were great - very friendly and accommodating. All of our food came out at the same time so there wasn't a big wait to get everyone's meal. I had the OG Chicken Fried Chicken which was a very big portion and delicious. This dish could be shared between two people. The run run donkey cocktail came in a funny donkey mug and sweet without being overpowering .I'm very happy with my recent visit and would visit here again. read more

Jack Astor’s - Og chicken fried chicken - Canadian (New) Near Me - Burlington, Ontario

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Holy Smoke BBQ Burger was pretty decent. It was hearty & pretty big though the beef could be juicier & the sauces & cheese more prominent. Asian wanton nachos were decent & creative. read more

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Greeting staff were great and seated us immediately in a nice booth. The appetizer was excellent and set us up for the meal. We had wine with the main course which enhanced the food. All the food was served quickly and was delicious. We finished with coffee and dessert. Server was attentive. A very good experience. read more

Danny made our experience amazing - we were looking for a few apps to share and he had great suggestions and was quick to bring anything we needed read more

Such a fun, festive night enjoying a Xmas dinner with my cousins! The bar was lit up light a Xmas tree and food and service were top notch! Came to realize that Danny is "kind of a big deal"!! Will definitely revisit! read more

Danny was amazing. Very efficient, very nice. food was very good as well. Would definitely recommend

I took my niece for a lovely lunch. They were so kind to her son. It was mid afternoon, so it was quite quiet. Very very comfortable seating and the restaurant just has a really great vibe. read more

Jack Astor’s - the inside of a restaurant - Canadian (New) Near Me - Burlington, Ontario

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The food is always the best here. I will not do Kelseys, Montanas, Lone Star. Jack Astor is the best !!!!!!!!!! wish there was one in Waterdown but it's worth the drive to Burlington. read more

Great service! Food was delicious and we especially enjoyed the 'funny' dessert called "The Cookie ate the Brownie"

Went out of their way literally a minute before closing to help and locate my moms passport. The customer service was the greatest i've ever had. And the food was also top tier. I'm going to this place every time i come to Canada, and i recommend anyone who's passing by to as well!!! read more

We just stopped on our way to Toronto. Disgusting! So many fruit flys everywhere so disgusting! read more

I had a couple seminars to conduct today in Burlington. Afterwards I had lunch nearby at Jack Astor's. I sat in the dining room side. I ordered what I always order at Jack Astor's ... Chicken Parmigiana. It was really good! The tomato sauce on the chicken was chunky and a bit spicy, which was a nice surprise. Needless to say, I cleaned my plate off! Lori was my server and she took good care of me. read more

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Holy smoke bbq burger was juicy and satisfied my burger craving. Fries were also thin and crispy. I enjoyed the food very much. The chicken clubhouse was more of a sandwich than the normal double decker clubhouses. It was quite small and not filling. Not worth it imo. Guinness was Guinness. My ceaser was super watered down, wouldn't get that again here. Overall it's jack astors. They have been around for so long and always a decent place to go. read more

Jack Astor’s - Holy smoke bbq burger and chicken clubhouse. - Canadian (New) Near Me - Burlington, Ontario

My wife and I visited yesterday between 5-7pm. The service and food were amazing. Our server was professional, courteous, and did his best to accommodate my lactose intolerance. I believe his name was Danny! I ordered their Chipotle Bacon Burger and my wife chose the Mushroom Truffle Burger. You can't go wrong with either, both were juicy and had a great mix of flavours. We don't normally go to Jack Astor's since we have had a few bad experiences at other locations in Mississauga. This was our first time at this location and it was great. Highly recommend a visit for a nice dinner or if you just want to go for drinks with friends. read more

Dani is such an awesome server who served us group of 10, as sweet as pie,big thumbs up for his amazing service

Not too bad for a casual sit down but, the high prices do not reflect the quality of the food served. I had the double deluxe cheeseburger with a side of fries. The fries were salted well and overall, tasty. However, you know you're being cheated when you can count the fries on your plate..As for the burger, it was cooked well. Not burnt or anything, which is nice. The flavour I was looking for, quite frankly was not there. In fact, there was no flavour at all, aside from the sharp onion taste. I'll try again in a couple months and see if anything changes. read more

Jack Astor’s - Canadian (New) Near Me - Burlington, Ontario

Great service. Our server was warm and personable with a great sense of humor. Comfortable and safe dining experience. Everyone who was up and about was wearing a mask. Food came out quickly and was excellent. read more

Terrible service, food took over an hour to be delivered, food was cold. our waitress Taylor D. As said on our bill. She had no interest in us. Someone gave us 10% for knowing our food was forgotten. I am seriously disappointed. I would like a response for this inappropriate behaviour. Thank you read more

I visited this place frequently while in Canada. They have the best chicken poutine that i had in Canada. They also have a great barbecue burger. The tuna guacamole was terrific. read more

Snack sized pasta for 25$, I feel robbed. Absolutely disgusted by the exploitation this company is conducting with some of their dishes. I was delivered a kid's menu sized chicken parm. 3oz of pasta. This is also across all Jack Astor's. Clearly corporate are clowns. Imagine, spending 25 cents more for a full plate of pasta so that you don't end up with thousands of dissatisfied customers that will spread word like this. You guys are dummies, fire your corporate team making these disgusting decisions or go bankrupt read more

This Jack's has by far the best bartender in Burlington and a wait staff that is second to none. It's where we have been ending our week for the last 5 years and we have yet to encounter a staff member who was anything but friendly and attentive. They have a great selection of beers on tap or by the bottle and a knowledgeable bar staff who is ready to recommend something to satisfy your tastebuds and quench your thirst. The food quality is top notch and the selection is good (I do miss their pizzas). In a world of declining service and quality this restaurant is a welcomed exception. read more

I've been to this Jack Astors a few times. It's less busy than other locations so the service is fast. For a chain restaurant, the food was as expected. I ordered the Ahi Tuna bowl and it was a perfect amount of food - not too much. My friend and I also ordered the fish bowls to drink. They're expensive and way too sugary, but you get what you order. I would definitely recommend sharing though. One is enough for two or even three people. read more

Jack Astor’s - Ahi Tuna Bowl - Canadian (New) Near Me - Burlington, Ontario

The food and atmosphere here is nothing special for a local sports bar chain, but the service we had here made our trip memorable. If you're in the area, this is probably the most fun place to grab a bite and chill out. The food is seriously overpriced (like most of the GTA, so I guess that really shouldn't be a factor) but the servings are big. My boyfriend was between the chicken fingers and the chicken dippers, and we were told the fingers are much better and made really well in-house. They were great, so that was a much appreciated recommendation! I grabbed the garlic bread as a snack, which was really good too, and not overly buttery or garlicky, so it would be a great app for a larger group, too. Our bartender was super nice, and helped me with a specific beer recommendation and let me try a couple samples since I'm new to Ontario beers. He was really friendly and enthusiastic, and was really attentive to us at the bar. Honestly, the bartender who served us was the highlight of this whole restaurant. The bar is fun and you can watch anything you want. There are like 30 TVs. I got mad at my man for not listening to me, and he responded, "How can you expect me to when we're sitting in the ADD room?" Valid point. read more

We stopped in for a quick bite while we were out running errands. One thing about chain restaurants, they are generally consistent. This one is no exception. The veggie burgers were quite tasty and the side caesar salads were good, albeit a bit on the small side. Service was good --- not great, but good. Overall, we enjoyed a quick, light meal and got on our way. read more

As far as the reservation process is concerned it needs more training. I made a large reservation for my birthday and the reservation was made on the incorrect date. You can imagine my stress with the anticipation of having 13 people show up and the hostesses not having a reservation on a weekend night. Said hostesses were not thrilled to have to be accommodating and despite the table being organized a few minutes later we still waited another 12 minutes before being seated (not that busy). I was then called on the incorrect date about my reservation and when I explained to the woman on the phone her response was "oh, sorry" and hung up. Incredibly unprofessional. Service on the other hand was fantastic! Food was awesome, drinks were great, and everything was brought out quickly. We had two servers (I wish I could remember their names) and they were friendly, organized and efficient. The bills were also individual and everyone was billed correctly and able to pay without an issue. Even the other servers and food runners that we passed to and from our table were incredibly friendly. The front host staff could definitely be a lot more enthusiastic about their position rather than making patrons feel as though they are an inconvenience to their evening. read more

I've been to this Jack Astors a number of times in Burlington and can say it's quite a nice location based on the other ones I've visited in Southern Ontario. Every time I've gone I've been able to get a seat right away or within a few minutes. It's staff are also attentive and the food has always come out in time and tasted the way it's should. I've never had any major problems here so far. If your simply looking to grab a drink or two with some friends, get some food, or simply hangout with a group of people, you can rely on this location delivering. On a side note I was quite impressed with their beer tap selection as well, they have quite a lot to offer (just wish PBR would make it's way back unto tap haha). read more

Terrible service and terrible food at this location. Terrible attitude - terrible food. Waitress gone for the entire meal. Ran away 3 times when talking to her while trying to order. Dirty plates - even had to ask for them! Waitress said the 4 inch plates on the table would do - with fajitas??? Really? Then she brings dirty ones. Cold food. Overcooked chicken. Will NOT return to this location. Have been to many Jack Astor's - this one (Burlington) is terrible - but as a whole they are OK. District manager needs to do some work here! Horrible - do not spend your hard earned money here!!! ____________________ Just FYI - Shared my contact information in reply to Darce. NEVER RESPONDED OR CONTACTED ME!!! They talk a good game, but they do not care about customer service. Typical of the service I got at the restaurant. Terrible management of this location. One of the worst run franchise locations I have ever seen. District manager should have caught this! read more

Nice atmosphere in the evening, friendly bartenders, decent food, service slow sometimes read more

My 8 year had a basketball game in Burlington and after the game he was hungry so we headed to the Keg in Burlington. When we got there, Jack Astors was right next door and as he wanted to watch the NBA All star game I thought it may have been easier to do so there. We walked in and were greeted by the hostess. We were seated in the bar area. There we waited, and waited and waited. We waited for one of the 5 servers that were in the bar area and passed us 10 times to ask if we wanted to order? If we wanted water? Bread? To say anything. We closed our menus and continued to wait trying to make eye contact with any of the servers. Nothing. 25 minutes we waited and I told my 8 year old who at this point was saying dad I'm so hungry that we would wait another couple of minutes. Obviously nothing happened. We walked out and on the way out I told the hostess what had happened. No reaction, nothing. Anyway we went to the Keg next door and had a great meal. Honestly, this was just ridiculous. How does no one greet someone with an 8 year old for almost 30 minutes? Very very very bad. Be better. read more

This was my first time at jack astor's and I was not disappointed!! Service was fast and our server was enthusiastic and full of recommendations. I had a fish bowl drink which was bigger than my head and it was delicious! We had the feisty chicken sandwich and bacon cheeseburger which were both great! Our food came quickly and was hot! Would definitely recommend and will definitely be returning!! read more

I am making and effort to write about this SPECIFIC Jack Astor's because of my horrible experience first time and really bad experience each time i have been there. First time when I went there around 11 pm on a Saturday the waitress was talking to someone, looked at us, looked away and continued with her "chat session" with her buddy. We stood there for at least 5 to 7 minutes NO ONE CAME. by the way there were hardly 3 to 5 tables taken so it was not even busy. My husband was furious and wanted to leave but i marched INTO the kitchen and "asked" for service!!! we were seated by a kitchen staff (i think) WITHOUT any apology and this waitress saw us talking about her but chose to continue yapping away. I had to call for the manager, told him what happened. He apologized and said said that he will talk to the waitress right away. BUT he didn't as she continued talking. We were attended by some other staff who was OK but this waitress didn't come to us even once. BTW - i asked the manager if she was off duty and he informed me that she was not. After that, every time i went back i got shit service. I find this place really racist which is sad. We all pay taxes and we all are Canadians but a few uneducated fools make Canada look disgusting. I don't know what was this waitress's issue but as a customer i am disgusted with their service and attitude. We try to stay away from this place as much as possible and you should too! read more

I had a great meal at Jack Astor's, quality service and the meal was quite good. Being from Chicago I'm always a little leery to order a steak but their Bleu Cheese Sirloin was very good. It was cooked to perfection and the crumbled bleau cheese was perfect. The only drawback was that the onion straws on top were greasy. I also tried their apple streusel special dessert and it was high quality. I would certainly recommend them and will visit when I'm back in town. read more

Every time I come with my fiance we are always greeted with smiling faces. I can't believe this place got a bad review for the staff. They are actually extremely attentive especially Garrett at the bar. I was having a deep conversation and he waited to ask us if we needed a top up on our drinks. Its very rare I'm ever left alone to converse at restaurants without the server interrupting. The food is always delicious and fresh. I usually don't go to chain restaurants but this one has really made a great niche for itself. Upbeat atmosphere with a fresh menu you can't go wrong with. read more

I would not go back to this restaurant the service was terrible. Almost impossible to get a beverage refill. This is a second time in the same restaurant within a month and both times of been very disappointing. read more

Jack Astor's is a chain restaurant, so going in there knowing that it was definitely a-ok. We were in the area on business, so we visited Jack Astor's over the course of a few days for drinks and/or for dinner. The bar staff was consistently attentive and quick - and although I had healthy pours of my spirits, I hear it wasn't the case across the board so it's worth mentioning. The food options are fairly diverse, and the quality of them kind of ran the board as well. I had a chicken sandwich that was very good, and then poutine (I know, I know it's not the place to get it but I just wanted some fries smothered in something!) that was not good at all. Then there was the chicken strips which sat just over the edge of moderately good. They held up well when I took them to go my first night in - but the seasoning on the plain was...definitely plain. There were plenty of TVs around and we were able to watch every game across every sport that our group was hoping to see, so that's a plus. All in all, if I'm back in the area I won't waste an opportunity to find a different place to eat, but it seems like a good spot to watch a game if you live in the area. read more

Came here for a dinner with my mother visiting from out of town. We were first given a 15 min wait for a table when nearly half the restaurant was unsat. After waiting for anther 50 mins, the food finally comes, to be sent back because it was cold. About 25 mins later, guess what? Cold again. 3rd time was the charm, but I really shouldn't get that far for that long of a wait. read more

They served our table of 9 efficiently. We all received our meals at the same time and all were hot. Friendly service. Wait staff were a bit under dressed though. Chicken fingers were "to die" for. read more

You know what really grinds my gears? Having to get up to get help locating our server long after our meal is done so we can actually get a check. You know what else grinds my gears? Having to get up and seek him out a SECOND TIME so we can actually pay it. And when first asked for help finding our absentee waiter, the bartender says "Dan? There's a lot of Dans that work here, I'm not sure which Dan it would be". Wow, really? So out of this mysterious concentration of Dans that work here, how many of them were here this very night, working that table over there, up to about half an hour ago? Does that narrow it down enough for you to help me find him so we can pay? These people really put the "jackass" in Jack Astor's. Beer managed to stay cold during its long travel to the table, so there's that. Food was OK at best. Service would have been faster if performed by wheelchair-bound sloths. Overall, a hearty "meh". Won't be rushing back next time I'm nearby. read more