I always assumed that the Big Screen Store would have high prices for the level of service constantly advertised. I started my search for a new TV there and was very impressed with the salesman's knowledge and professionalism throughout the whole process. He was able to break down what i was actually paying for out of the many models to choose from. After i determined what the right TV was for my family, i noted the model number and began to price shop. After three local competitors and the internet sites such as Amazon and Crutchfield, their price was the same or lower than all of them. They also gave a free 2 yr in home warranty and delivered and set it up for free the next day. What a great experience and I would advise anyone looking for anything Home Theater related to make Josh at The Big Screen Store Towson your first and only stop! read more

Barry, at the Rockville store, was very helpful in demonstrating and explaining the features of the TV's in which I was interested -- 75 inch Samsung units. He wrote down on the back of his business card, the details of the particular model I liked. I took a few days to decide. Barry held the price quoted to me through the following week. In the event, I decided on a slightly different version. Even though Barry was working that day in the Towson store, he worked with me by phone and concluded the sale. TV was delivered on schedule, unpacked and set in my family room, connected to power and the Remote control demonstrated to me, all in the space of 15 minutes. That is all I needed. The picture and sound meet my expectations. I am enjoying the TV. I had bought my earlier TV, 65 inch Mitsubishi TV, from the same Big Screen Store in 2006. read more

We purchased a sofa from the sofa store and a tv back in sept 2015. We scheduled to have them delivered in December. When the delivery people came there was only a sofa and no tv. I called the Big Screen Store and was told there was some confusion and it should have been together. My husband called the store extremely stressed out since he was planning on having friends over the following day to watch the game, he even offered to pick up the tv from the warehouse, but that wasn't an option. The person he talked to (I think his name was Charlie) made some phone calls and was able to find a delivery team that could pick it up and bring to us within the hour. Mike and Dave delivered, set it up and explained all the awesome features of our new tv. Thank you all so very much for everything and taking care of us. read more

We recently purchased a Samsung 75" Neo QLED at the Towson store, the TV is fantastic!, but this review is about the Big Screen Store. Mike Parks our sales person was great and I have already recommended friends and family looking for a new TV to go and see him. Mike was professional, knowledgable and did not try to oversell us. He listened to us, mostly my wife, answered all of our questions and showed us on the floor model how to get the best out of the TV. Mike made us feel valued and comfortable. We had the TV delivered, installed and set up the next day. The install team was friendly, quick and efficient. it was installed over the fireplace mantle and when they were done everything, including the dust from drilling into the brick, was cleaned up and removed. A 5 Star experience from start to finish! read more

The interaction in the store was very professional and informative The salesrep was very knowledgeable and informative without being pushy. By virtue of the fact that the Big Scree Store is exclusively a Samsung dealer, the rep was able to demo the entire line of Samsung 's offerings in one location. Additionally, the fact that they have cable feeds as opposed to pre-canned demos gave us the ability to see the entire line of Samsung offerings in a real world environment .Net Net, we purchased a 65 inch high end TV with an amazing sound bar and are extremely please with our purchase. One point to consider if you are new to streaming and Smart TV technology you will want to pay a few extra bucks and have them do the initial setup and instruction on the technology. It would be worth I t.​ read more

We are very pleased with our purchase of a Samsung O-LED tv with a sound bar. Our salesperson was very knowledgeable and guided us in the correct direction. The delivery and installation were perfect in every respect. Also, the price charged was competitive, and delivery was included at no charge. Sales tax was not included in the price we paid. Additionally, when we needed an adjustment to the sound bar, the salesperson was extremely helpful. He, in fact, came to our home to make the adjustment on his own time. We suggest that anyone in the market for a tv or sound system consider this locally based store. From our experience, you will not be disappointed. Jerry and Hanna G. from Pikesville, MD read more

I walked into the Towson store on a Thursday afternoon, and, was watching TV by Saturday morning. Shane Mueller was able to answer all my naive sales questions; Duane Taylor was more than professional in mounting my Samsung QLED TV and installing its companion Bose sound system, while expertly hiding the wiring in the wall; 'helper' Michelle was great too, she efficiently cleared the area of all debris (even vacuumed up the sheet rock dust AND carried the empty boxes from the third floor to the basement door... how great is that....) each personally earning five stars from me. Thanks! read more

I bought a Panasonic 55 inch 3D smart TV from there a little over a year ago and it is still going strong. I was skeptical about Plasma TV's at first but most of it was myths that I read over the interned and word of mouth. The sales person was very knowledgeable about the products and I got a great deal on the TV and a free Blue Ray player. Financing was great too, It was 18 months same as cash so there was no interest. Panasonic was very helpful also when I had to call them for assistance with the internet hook up. read more

We purchased a big Samsung and had the Big Screen Store perform the installation. We couldn't be happier. They called when expected, showed up as promised, did the job expected.... No complaints ! In fact, a few weeks after install, I had a problem and Shane immediately addressed and corrected my concerns. I would absolutely recommend the Towson Big Screen Store for all of your media needs... and the man I dealt with at the Towson Store went way above and beyond his duties. Shane Mueller was FANTASTIC! pam S read more

We purchased a high end Samsung TV, Yamaha receiver and a Cronos unit Josh at the Towson store. A crew including Josh visited our home to access our needs. After the purchase, another crew came to do the install. They spent time to explain the system operation. Everyone was very professional and very competent. Several months later, we had a problem using the system (our problem not the system). Called Josh and he helped us over the phone to correct the problem. Great experience. read more

I have purchased all of my TVs over tge past decade from The Big Screen Store in the Glen Burnie store. Service was excellent and selection was extensive. More recently, I needed an already installed, wall mounted TV moved to a different location in my bedroom. I called The Big Screen Store and questioned if their installers were willing to help me. Sure enough, I received a call that same day and my TV was moved within a few days. Thank you! read more

Was met by Dennis just a few minutes after we arrived. Very friendly and knowledgeable. He explained the ins and outs of upgrading to a smart tv (we got in the game a bit late). Returned a few days later. Dennis was off but Jason stood in to help us finalize the purchase. Delivery, a couple of days later was smooth and professional. I would recommend the Towson, MD Big Screen Store to anyone in the market for a tv and/or sound system. read more

Came here after dinner with my fiancé just to look around. Left with an order for a 65" Samsung OLED and an extremely discounted leather recliner couch. Our salesman Jason was very knowledgeable and helpful. They closed at 7 but let us stay there after since we were interested. The delivery crew was fast an efficient and our items came within a week even though they were sold out of the TV in the day we went. Great place! Shop local. read more

We have worked with the Big Screen Store for many years and have always found them to be terrific. Their team in the store (Josh Wiley) was professional and knew his product line well and made our order and purchase effortless. Our delivery was ontime and scheduled a day before with the delivery crew following safety guidelines and setting up our theatre seating expertly. Could not have asked for a better purchase scenario. read more

We recently purchased two Samsung SmartTV's from the BigScreen Store in Towson. Mike was the sales person who was extremely knowledgable with everything on the show room full and was really, really a great guy to do business with. Great things to say about our experience at the Big Screen Store and Mike especially. Ask for him when purchasing a TV or theatre seat. read more

Everyone we were in contact with were fantastic. Jason was extremely helpful about showing us TV's explaining the different qualities. He made a very nice experience. Then Jason hooked us up with Wayne who hooked everything up for us and explained it all He would not leave until he had it all hooked up and internet working. Thank you all so much read more

Great experience with Josh at the Big Screen store in Towson. Very patient and knowledgeable, appreciated he was not a pushy sales person but interested in our home theater needs and providing recommendations to best fit. The delivery/installation team were also quick and efficient and ensured we knew how to work everything. read more

Don't waste your time at Best Buy or anywhere else.Save yourself time and money and go right to The Big Screen Store. It is price competitive, has knowledgeable staff, great service and installation. They will identify the best system for you, and are there for you even after your purchase if you have an issue. read more

I did everything online and email with the staff, thanks especially to Jason for his advise on which TV to purchase. The price was great and the TV was professionally delivered to my home on the Delaware shore! My new Samsung TV has an awesome picture and great features! THANKS read more