We decided to stop and try the place out. What a disappointment. We stood at the front because their sign says "wait to be seated" The bartender came from behind the bar and greeted us and asked us if we preferred a table or to sit at the bar. We should have sat at the bar. The place was quiet except for a few people at the bar. The THREE waiters were all together gossiping, no wonder they didn't see us at the front. The waiter Shelby finally came to get our drink order and we asked a few questions about the menu, because one of us had food allergies. She had the worst attitude and acted like we should know the answers. For instance we asked if Barn Chicken had any breading or egg wash etc, she stormed to ask someone in the kitchen. She came back and couldn't even give a definite answer on simple ingredient questions. So we moved on and ordered more simple things, since we couldn't get a definite answer. We got our drinks from the bar and they were great. Our waiter then is talking to a lady in the kitchen with long dark hair and she comes out with an attitude saying "there is a THREE DOLLAR extra charge to switch salad dressings. I actually said you're joking right, she said "no, there is a charge to change." I said I have an allergy to the other dressing, so I don't want it, it's not like I'm adding a 2nd dressing, so why is there a charge? I said is there a manager that can explain that to me? She said " that's the owner right there who just told me." I asked for her to come speak to me. She then stormed off and went back to kitchen and they both proceeded to talk about us, with our table right next to kitchen door. We over heard "if they don't like it, to bad." It's not about the money, it's about the principle. Why would you charge a guest for switching to a dressing they can have, not asking for more. What was even more disturbing was she the "owner" kept looking at us, it was like she wanted to make sure we heard what she was saying about us. The other thing that bothered us, was this lady who Shelby said she was the "owner" was cooking food in the kitchen with her long hair down. DISGUSTING! After we got our salads we ordered a 2nd round of drinks. We saw the bartender make them and they sat on the bar while because Shelby was gossiping with the "owner". The bartender then walked our drinks over to us, because they were sitting at the bar getting watered down. Our waiter Shelby then walks out and actually got mad at the bartender saying " I was coming to get them" not a thank you. We were shocked. We were jealous of the service the bar guest were getting, completely different than what we were getting. It took all we had to stay, to get our food. When we finally got our food, fifty two minutes later ( with no other tables) it was ok. Definitely not worth the attitude from waiter, the "owner" and being charged for a simple salad dressing swap.
The "owner" who by the way, who had a LOT to say, never came out to say it to us or to explain the three dollar for switching dressings. We actually looked up and online it says the owner is a man, so not sure if she is an actual "owner" . Whoever she is and the waiter Shelby who gave horrible service explains why this place is dead. We ended up thanking the bartender as we were leaving. We didn't get her name unfortunately, but she is a very tall blonde woman. If you or your children have any food allergies or intolerances DO NOT GO TO THE BARN. If you want long wait times for food and terrible table service then you will enjoy the barn.
* update * I tried to call and speak to a manager or owner regarding our experience and the young lady who answered the phone asked me " who I was and what it was regarding" That's when Shelby came on the line. I asked for the manager or owner and she said " I'm the manager, how can I help you." I asked to speak to the gentleman owner. She said "he is unavailable, how can I help.?" I left my name and number with her and explained I wanted to speak to him about an experience. I have not got a call back, so here we are.
The place has a great concept and so much potential, but unfortunately it' clearly has terrible management. read more