Went for the wife's birthday dinner. We got jalepeno poppers as an app, she ordered a personal pizza and I ordered prime rib. Poppers were over-cooked(nearly burnt) but we ate them. took 1 bite and Prime rib and au jus and they were cold. Literally cold to the touch, just came out of the fridge. Waitress came over and I mentioned to her they were cold. She asked how I ordered it. . . Not that it matters but Med-Rare. She said thats why, it will be cold and the au jus warms it up. . . Uh what? That doesn't even make sense. Even had I ordered it rare, the Internal temp would be 125 degrees, no way the exterior is cold. She said she can heat it up but it wont be Med-rare when it comes back. Several minutes go by and it gets brought back to me by a different waitress. Now it is actually in cut in 2 pieces and missing some steak, but edges are brown. Obviously been put in a microwave. I took 1 bite of the mashed potatoes and they were cold. Apparently only the steak got nuked. I ate 1 bite of the center of the prime rib thinking I could salvage the non-brown meat and nope. Still cold. Pushed the plate away and of course, never saw a waitress again. We finished and I went up to pay, told her I wasn't paying for the prime rib. She never asked why, but simply said she could give me 10% off. I said no, and a guy sitting at the bar said "take it off the bill, he looks like he needs it". Discovered later that night, that was the owner who said that to me. I paid the remainder of the bill and left. We only live a couple blocks away and have been here many many times. Never an issue, but after this I have no reason to go back. We will gladly take our business elsewhere, and likely out of town. Not 1 time did anyone try to actually rectify an issue, or during checkout ask for feedback or why I wasn't going to pay for it. I never even mentioned the poppers although I should have after that.
Like
Comment
Share read more