Matt came by and took care of our sprinkler heads. They needed some tweaking and one replaced. He…read moredid an outstanding job for us. Brenda

I wasted my time calling and waiting for the estimator to come. Anthony came and I was supposed the…read morereceive the estimate within 2 days; one week later I hadn't received it; got in touch with them to see what was happening and NO REPLY. its very frustrating when you have a job like this and the business doesn't have the decency to contact you. I'm niit very impressed.

Carney installed my 15 zone irrigation system in Nov 2025. Very thorough workmanship and full…read morecoverage allowing for future lawn expansion. 2nd visit was system winterization. No issues. 3rd visit was to have a few heads shifted away from the right side of the drive to allow for planned driveway expansion. 2-man crew did a great job relocating and removing heads per our request. They made note of the need to ensure these heads were readjusted for Spring turn-on since they couldn't be checked/ adjusted at the time of the service. 4th visit was Spring turn-on. Tech repaired a broken feed and turned the system on but did not give attention to adjust the spray pattern for the changes made during the 3rd visit. Shame on me for not verifying his work before he left. 5th visit was a call from me to address heads that were literally watering my driveway and to inquire about a tool to allow me to adjust the spray pattern. Was told there was no tool available and that there'd be a service call to come out and make the adjustment. Raining that day but specifically asked the tech to verify the spray pattern for the heads near the driveway. $140 and a week later was out marking head locations and noticed multiple heads on that same side of the drive were watering the driveway and not the intended lawn. 6th visit and $61 more, responding tech 1st informed that an adjustment tool was supposed to be left with the install (gave me a spare one), next showed me how to adjust the spray pattern on the heads and finished by checking/ adjusting all heads spray patterns consistent with the landscape. in this case, 3rd time (6th visit) was the charm and charming. Good company but recommend ensuring everything is exactly as it should be before signing paperwork to indicate the job is complete. Would've been professional to waive those two adjustment trips b/c had the Spring turn-on been completed accurately and/ or an adjustment tool provided, there would've been no need for visits 5 and 6.

Disappointed after 20+ years with Carney Irrigation -- poor customer service and unfair billing…read more I've been a loyal customer of Carney Irrigation for more than two decades, but my recent experience was unacceptable. The technician who came last spring to turn on my irrigation system discovered several broken valves and had to shut the system off on the same visit-- so there was effectively no "turn‑on" service performed. Seven months later, I received an unexpected invoice for that visit. When I contacted their office, I was told the charge would stand, though they would waive a $25 late fee. I never received the original bill, and given that the "turn‑on" didn't actually happen, I don't believe this charge was fair. After 20 years of loyalty, being treated this way says a lot about how this company values its customers. I can no longer recommend Carney Irrigation and suggest looking elsewhere for an irrigation company that demonstrates fairness, accountability, and respect for long‑term clients.

We needed an Inground Sprinkler System spring start-up service and some repairs done. Michael was…read morevery responsive and professional. They worked with my schedule and made the repairs. We were back up and running at 100% in no time. I recommend them to all of my commercial property management customers too. Thanks for a great job that was done quickly and at a fair price!

From the owner: Our business specializes in the testing, service and installation of backflow devices. we are fully…read morelicensed and insured and have over 30 years of experience in the field. Our primary concern is the safety of your family's drinking water. Whether your backflow device is for your irrigation, fire protection or outdoor fountains Metro Water Dervices is here to provide for all your needs.

Chris is the best. He not only checks but knows how to repair backflow valves. Two years ago I had…read moresomeone scam me into replacing my valve unnecessarily. Last year he tested it and it worked all season fine. This year I couldn't find he's card and called someone else who only went under the house and wrote down the model and serial # and filled out the paperwork; how do I know, I went to check my sprinklers and none of the sit off valves were turned on. When I turned them on water began blowing out a relief valve that was left open when the system was purged last fall. I will never have anyone else touch my system again.

From the owner: We specialize in licensed backflow prevention device testing for Chesterfield County. We also serve…read morethe rest of the greater Richmond area. Your lawn irrigation system includes a device commonly referred to as a "backflow preventer." This device must have a licensed test every year in accordance with state law. We offer "backflow tests" at bargain rates. Visit us at globeflowrva.com for more details!

We had an excellent experience with the Otter Guys!…read more Responsive, friendly and they know what they are doing. T hey fixed our water heater, while almost every other outfit tried to sell us a brand new water heater instead of doing the repair. Turned out, just a leaky PCP pipe and there was nothing wrong with the water heater! Trustworthy. Integrity.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.