Paid $600 for a repair on Friday on a Rheem furnace. It is now late Monday - 3 days without heat in…read more35 degree weather. Called the 24 hour service number for 3 days - no response. Be very careful doing business with these guys.

Comfort Technology installed my new Carrier 3 Ton 27VNA0 Infinity Heat Pump. There were initial…read morewiring/communication issues, but they responded quickly and professionally. Special thanks to Lead Tech Tony Nelson and Senior Tech Scott Smith, who followed up thoroughly and resolved everything. The system now runs perfectly. Great customer service, honest technicians, and a solid team. Highly recommend!

Tommy Quick, is responsive, and lives up to his name when it comes to fixing things...he is QUICK!…read more He has worked on my AC and heat with all our homes! Seems like every home I buy I have old units and always needs some sort of work. We have always taken advice from him...He is full of knowledge when it comes to our systems. We just bought a new home and the units were original, and he has already fixed our system during the summer and it is now winter and it is time to upgrade one of our units. I highly recommend Mr. Quick if you want things done right.

My air conditioner was not working and a friend of ours recommended Tommy Quick. We called him and…read morehe showed up about an hour later. He informed us that we would need to have the evaporator coil replaced. He said he would work up an estimate and call us later. When he called he informed us that the evaporator coil was still under warranty. He checked on the warranty without us asking. We paid for the labor and the refrigerant but not the evaporator coil. He saved us several thousand dollars. A day later the AC stopped working again and we called him back to see what was wrong. He explained that a capillary tube was leaking and that caused the refrigerant to leak out. He made the repair and told us that there was no charge for the repair because he said it could have possibly been done during the installation of the evaporator coil. Tommy Quick's integrity and honesty is exceptional. I have already recommended him to some of the people I work with and will continue to recommend him. Quick Heating and Air will be my first call when I have any issues with my heating and air.

I needed a new AC unit for my townhome, and after having a few companies inspect my old unit, the…read morebest option was to replace it. I chose to work with Terrance because he was eager to secure my business and promised to complete the job quickly. To be clear, Terrance does not perform the work himself--he contracts everything out. He even lowered the price slightly, which seemed like a good deal at first. However, when it came time to pay, he added "taxes," which brought the price right back to what it was before he offered the discount. There was also no clear scheduling process, no courtesy calls, and no text notifications before workers arrived. For example, one day I came home from work and minutes later someone rang my doorbell saying they were there to take measurements--without any prior notice. When the installation took place, I was at work and again received no call to let me know what time to expect them. After the unit was installed on July 11, I had to follow up myself to ensure I had all necessary paperwork for warranty purposes. The installers also left behind a large box from packaging and what appeared to be a part from my old unit. Since installation, I have been trying to reach Terrance about follow-up concerns. I have sent multiple texts with no response and only received a reply after I called and left a message--18 days later. Based on my experience, I cannot recommend Terrance. His business practices are extremely unprofessional, from poor communication to lack of customer follow-up. I strongly suggest looking elsewhere for a contractor who values professionalism and customer service.

I called this company when my AC broke down in the middle of a scorching July heatwave. Two…read moretechnicians arrived, and within five minutes, they told me I'd need to replace the entire HVAC system and gave me a price on the spot. I told them I wanted to get a second opinion and some additional quotes. Later, I discovered they had taken the power disconnect breaker with them and then blocked my number when I called to ask for its return. I ended up calling Smiley's Heating and Cooling, who saved the day. Turns out, the problem was simply a loose power line under the house. The first company had stolen my power disconnect, which I had to replace for $500. This company is nothing more than a group of con artists, more interested in selling a whole new system than actually fixing the issue. Avoid them at all costs.

Started doing business with Platinum Air in the mid-1990's when I needed to find another HVAC…read moreservice provider. Have not been disappointed since and have no intention of changing companies. Communication has been great and personnel have always been courteous and responsive. My HVAC system recently gave up the ghost on a Friday night, and I left a message with the office. Caren called me the next morning. Long story short, service personnel responded that weekend and six days later I had a new system completely installed at what I consider to be a reasonable price. Installation crew was competent, courteous, and kept me informed during the entire process. Couldn't ask for a better experience.

Platinum Heating and Air are excellent! Peyton and Zac (I hope I spelled it correctly) were…read moreabsolutely amazing! The removal and replacement installation of the AC and furnace was absolutely flawless. The technicians were so respectful of my mother recovering from a hospital stay, they worked quickly and as quietly as possible hardly knew they working as diligently as they were, very professional. The clean up was impressive also, not one ounce of trash or waste was left behind. Excellent job I highly recommend this company...the AC and furnace work beautifully. Thank you so much.

Deshaun is a true professional. He knows his stuff and he knows how to put it to work. Very good at…read morediagnosing the issue, explaining it well, developing a list of needed repair items and giving the office what they needed to quickly procure the parts.

This whole ordeal started July 14th, and at the time of writing, it's August 3rd and nothing has…read morebeen fixed. I have a pregnant wife, a 3 year old, a dog, a cat, and an R-32 HVAC system, installed brand new in 2024, that is still under warranty. It's leaking refrigerant, causing both the air handler and condenser to build up with ice. I called Kearny and Son's and they had a tech out the next day. He confirmed the isue was related to a faulty component that would need to be replaced, and I was quoted for around $1600 in repairs. I wasn't given an exact date, but I was given a loose estimate of about a week to the installation. I also signed up for their membership since that would waive the $90 diagnostic fee, provide bi-annual maintenance on my system, and provide me two window AC units to use while I waited. I paid half up front. After a few days, I get a call from the office telling me that the part they needed wasn't in stock and that they'd need to order it, which would run me an addition $200. Fine. About a week later, I receive another call from the office telling me that the part has not arrived, the installation is delayed, and they no longer have an ETA. Now I'm frustrated because I feel like I was lied to. Why would they take on the job knowing it could take several weeks to even get the part? I ask the rep on the phone if I can have the name of the part and to cancel the order because I'd like to see if another company in the area has it in stock to help me sooner. Afterall, it's July, and I'm hot. The rep tried to tell me that it would be very unlikely for another company have the part in stock since they quote, "all go through the same vendor for parts". This response made no sense to me. I just wanted to see if someone else had the part sitting on a shelf somewhere. I wasn't trying to see if someone else could somehow order it quicker. Ultimately I think this was just the rep trying to dissaude me from going to a competitor. I also asked if they'd be willing to waive the $200 shipping fee for my troubles, to which the answer was essentially, "probably not but I'll ask". I called around to other HVAC servicing companies in the area, none of which had the part in stock, but who all agreed that it was strange Kearny and Son's would take on the job without having the necessary equipment in stock in the first place. Go figure. The next day I called the office back around 4pm to see what the verdict was on waiving the $200 shipping fee. The rep, who was the same woman I spoke with prior, told me that she hadn't actually asked yet. We ended the call, and maybe an hour later I got a call back telling me that the asnwer was no. The following week, the part finally arrived (~2wks since the initial appointment). The tech replaces the part and things seem to work. However, 3 days later, I see ice buildup on the machine again. I call to have emergency service, which I explicitly pay for. The tech tells me they're tied up but can probably come check it out between 12-1pm. The window passes and I'm not able to get in contact with the tech until almost 2pm. The tech tells me that he won't be able to get out until almost 8pm and that I should just call in the morning to have someone come out during normal business hours. The next morning I call shortly after they open. A new rep tells me that they can get someone to come out to me the following day, or if needed, today after business hours around 5pm. I get pretty upset and I give the rep a distillation of everything that's going on, hoping for some sympathy or understanding. The rep simply repeats herself, and I begrudgingly agree to have someone come out the same day after business hours. Before we end the call, I ask to see if the tech that they dispatch to my address can be the same one whose been servicing my system this whole time since he will already know what's going on. The rep on the phone, for whatever reason, feels it's appropriate to tell me that he's not available because his child is in the hospital, which I assume was meant to make me feel bad for getting upset. All in all, working with Kearny and Son's has been nothing short of a nightmare. It seems like they're really busy. I understand that I am not their only customer. What I don't understand is why they took on my case if they fundamentally lack the resources to help me. They took $1800 and 3 weeks of my life and I have no resolution. This is too much.

Once again, Hodges and Bryant comes through!!! We heard a dripping sound and found a leaking valve…read moreunder the house on Saturday. (Note: going into the crawlspace of a 100+ year old home with temps over 100 degrees - not recommended for everyone.) Left a message on the machine at Hodges and Bryant on Sunday. They called before 9:00am, dispatched a team immediately on Monday, and the job was complete before 10:00am. Thank you, H&B.

If you are a senior citizen, beware. They do not treat everyone as rosey as some say, nor do they…read morefollow up on shabby work. Be very careful! In all fairness the guys who came here to do the work were fine, I have nothing bad to say about them. I would call your office but that is where the problem began. Your receptionist twisted everything I said into something else, continuously tried to make me look bad to you Danny. She cancelled our request for you to come back out because I said," we really can't afford this but I have to keep my almost 90 year old Mom warm or cool." She thought I was on hold in one call and I heard everything she said, and laughed about. Too much to repeat here. You might be a great guy, but you do NOT have a perfect staff, or perfect work. No one does.

Since you want to act like I never had service from them. Here is the quote for the 80 dollar part…read morethat most places charge around 1200-1800 to fix. The entire coil price (4500ish) was for if the TVX couldn't be taken off, which it was two bolts so the coil replacement wasn't necessary. This could have been ID'd if the tech had removed the service panel and looked at the coil in the first place. So ultimately you were charging 3800ish dollars to replace a TVX which was a 80 dollar part. You wasted my time and kept my family in the heat for an additional week due to lack of communication. I got my system eventually fixed for 380 bucks ish, with nothing ID'd by your tech actually needing to be replaced. Thanks for nothing.

Is there some else I can speak to , other than Mary. I scheduled my maintenance through your…read morecompany for December, which was the earliest at the time, when the maintenance appointment was made. The gentleman I spoke with at the time told me I could pay for my renewal during the appointment in December. Mary calls me today and says I have until tomorrow (11/11/25) which is really today or my appointment will be canceled. As a customer for over ten years, and I have always paid the renewal at a maintenance call/appointment. Why is Mary threatening me with cancellation if I do not pay today? Robert H. Newport News

Very knowledgeable and responsive however they do seem at the top of the price range for the area…read more Also wish they could get to all repairs on a unit the same day vs a separate large charge to come out another day for coil cleaning. Overall good though and I trust the quality of their work.

We recently had PHA install a mini split in our sunroom. Jacob did an excellent job. He was very…read moreprofessional and personable. He was very meticulous and made sure everything was working properly and the area was cleaned up before he left. I definitely recommend PHA for all HVAC and associated work.