We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

I recommend them if you're looking for a new car . This is the place to go . They are very…read moreprofessional

Wow! Everything started out good. The sales guy was really friendly and not pushy which I liked so…read moreI bought the car. Now its been nothing but a nightmare they can't seem to get my paperwork correct my temp tag has expired then they're sending things to my old address that I used to live at five years ago I don't understand what is so hard about processing a new purchase.

Don't we all wish we were treated as well everyday as we're treated when we're shopping for a…read morebig-ticket item? I had a terrific experience buying a used Toyota RAV4 at Grace Auto Sales this week. When I chose the less expensive model of the two cars I was considering, Soto never tried to convince me to buy the pricier model. He agreed that the one I chose seemed to be the right fit. Soto and all of his colleagues were pleasant and helpful. The atmosphere was laid back yet efficient. It's very important to me to support local businesses and a bonus when the business is family-owned. It's refreshing to be in the presence of folks who seem to enjoy their jobs and one another. I will update this review if anything goes wrong with the car. Otherwise, assume I'm a happy customer. NOTE: I suggested to the owner that he consider doing away with the scented candle that was burning in the front office. I made the point that while the candle smelled nice enough, many folks (myself included) are very sensitive to fragrances (as evidenced by the booming market of fragrance-free products). The owner received my feedback good-naturedly enough, but left the candle burning as he walked away. Meanwhile, I had to excuse myself, go out to the car and take an antihistamine, before I could return inside to complete the transaction because multiple chemical sensitivity is a real thing and those of us who have it spend extra time and money to avoid being overwhelmed by the off-gassing of scented products and services. I wonder how many folks complain about not having a scented candle burning when they shop for cars. ;-)

Amazing Service! My sales guy named "HENRY" is the salesman…read moreyou need to encounter while choosing your next car. He's determined to find you the best car for your needs! I'm so thankful and so very blessed to run into this guy and this amazing dealer. I'm from New Jersey and never experienced such amazing treatment. I'm so happy with my Toyota. 100 Stars !!!!!! With the best for you shopping there. Blessings!

I would never suggest buying a car from these people. They sold me a car that they don't even have…read morethe title to and now I'm stuck getting 30 day tags every month until I can get real tags. Mind you it's going on the 4th month of me having this car and still no tags and the owner is no help.

This place is a joke. They put on a good show make you think they care even give you a 30 day…read morewarranty. I just bought a car from these people drove it off the light and from day one the head lights didn't work and had an extensive oil leak. Called and asked about bringing it they said the salesman wasn't there and would be out to call back in a couple weeks needless to say this was the next day. I called back a couple days later as this is when we noticed the oil leak because the light came on. Added oil thinking maybe it was just low couldn't drive it 10 miles with out it coming back on. Called back and they said no one would be available to look at car until the 1st of December and that we had to pay to get it towed to there shop. I didn't have the money to tow it to them and had a long standing friend that owns his own shop and is very reputable he offered to tow it to his shop for free to look at it. We decided to do so to find the head light had a broke wire and the car had an extreme oil leak from the valve over gasket and rear seal. This car had a brand new inspection so to me this seems shady. I've reached out to them and instead of agreeing to pay half like the warranty states they will even though I feel they are responsible for the entire repair being it wasn't drivable when we bought it off the lot they are only willing to give 300 towards a major repair wanting us to bring it to them on our own dime. At this point I don't trust them. This is SHADY dealership I wouldn't buy another vehicle or recommend them to anyone. It's a shame because me and my nephew were really excited while speaking to them they put on one good show upfront. And the lady that answered the phone is very rude and should find a different job. BUYER BE AWARE!!!!

Hello, Great outcome of son revisit to drivetime. They were…read morevery accommodating to his issues. Purchased auto, which he is pleased with. He would recommend this dealer to friends when buying an automobile . Once again, thank you all for your time and service.

I brought a 2018 equinox from the Winston Salem store 35 days later I cannot cut the car off. I got…read morelights all over the car thank God I took out the warranty, but I guarantee you it won't cover. It will post when I find out I am a disabled woman and I explained to the dealer what happened to me when I brought my car when I got my disability I brought a car for four 4500 and I drove it for a year and the dealership never gave me a title so I didn't want to ever get a car payment again and I explained to this man that I really needed a car because me and my mom are disabled and they put me in now. I'm gonna have to pay for after 35 days and when I called they told me they are used cars. Thank you for your business.

Ordered a car for express pickup and set an appointment but still had to wait almost an hr to pick…read moreit up. Whats the point of setting an appointment and showing up on time if it's not ready! Solid car buying experience all in all though. Just be prepared to have checks and everything ready when purchasing if using an outside lender.

Service! We went yesterday to buy a car. We were told there would be an hour wait. So we waited and…read morepicked out a car. When we went back to check on how much longer it would be, we were told it would be another 2 hours. There were salespeople all over the parking lot just standing around. We left and will be going anywhere but there!

I purchased a Highlander Limited from them over one year ago and have never regretted my decision…read more They are a small family owned business that is honest and efficient. The cars are priced well and are reliable. They do not add crazy processing fees, hidden dealer markups, etc. When my teen gets her driver's license, we will definitely purchase again from here.

While going through the sometimes painful task of replacing my car, I saw this dealership in…read moreMechanicsville, VA that I saw a 2007 Toyota Highlander on their lot. My husband and I stopped in, test drove it and were pleased with how clean the vehicle was as well as the low mileage and handling. I had an appointment later that afternoon to test drive a vehicle at another dealership after which I decided to purchase the Highlander from Infinity. I called the salesman and made arrangements to come in the next day to complete the sale. I was given a great cash price and my schedule was worked around in having the car ready to drive off the lot. Infinity is a family-owned and run car lot and a joy to work with. They put the customer first and foremost and follow up with them. I highly recommend Infinity Auto Sales for their professionalism, friendliness, knowledge, after sales service, and am proud to have purchased from a local business. I look forward to a continued business relationship.

do not go here!!!!!....do not be like me and ignore the reviews!!!!....he already know that the…read morecars is trash and then act like he don't know what's wrong with it.. i haven't had this truck for a full 6mths and my windshield wipers went out.. my battery went out...sun roof stop working..i have lock lugs on my tires and he refuse to help me so i can get my tire fix....now im stuck with a lemon that only looks good on the outside and inside.....under the hood is a mess!!!!!!!...his customer service is rude and disrespectful!!!!

From the owner: Car Zone is the premier Buy Here Pay Here used car dealer in Richmond, VA. We have been serving the…read moreRichmond area for over 10 years. We offer In-House Financing with No Credit Check and No Interest! We can help you build credit. More financing options are available. All of our vehicles come with a 3 Month/4500 Mile Warranty, guaranteeing you peace of mind with your purchase. Extended warranties are available. All prices advertised here are cash prices. We entertain all cash offers. Se Habla Espanol.

In Gary's own words from his web site, he comments that "We know, and fully understand, it would…read morenot be possible without all of the great support and the many referrals as well as friendships that we've built while in business. We will continue to strive in making your car buying experience a relaxed, fun, and stress-free process." Count us among Gary's new-found friends and endorsers. In our case, we had an unusual set of transportation needs. We were looking for a high-end RV to support our plans for cross-country roadtrips. Suffice it to say that our needs didn't match the typical run-of-the-mill item in Gary's inventory. But, leave it to Gary to find what we were looking for... A beautiful, previously owned, low-mileage, pristine condition, Mercedes/Airstream RV! Who could have imagined?!? It has proven to be the ideal vehicle for us and we love it!. This is a great illustration of the lengths Gary will go to in order to make new friends and satisfied customers. We managed to conclude a transaction for the RV quickly and easily. Gary and the other members of his team were very helpful and wonderful to work with. Gary is very personable and plain-spoken in helping to find the right vehicle at the right price. We very quickly felt at ease with Gary and the sense that we were working with a trusted friend. Based on our experience with Gary, we're confident you'll have a similar experience. Though we live in the Washington, DC area, we plan to return to Gary's Community Auto the next time we need a car and I'm sure he'll find just the right thing for us once again. Happy car shopping!

Darryl, Leigh, and Bryce were exceptionally helpful and always straightforward with us while buying…read moreour used car. They were the only used car dealership that we didn't get the creepy "used car dealer" vibe from. I Highly recommend them. However, if you are financing through them be aware that they don't seem to understand interest rates, apr, and terms very well, so do your own homework.

I bought a retired state police sedan cruiser from this dealer. I was concerned about the internal…read morewater pump in this engine as they are known to fail. After the warranty expired I took it back to have he water pump replaced. As it turned out Mike had replaced the pump before i purchased the car. A shady dealer would have taken my money and done nothing. Mike checked the car and his records of it and found that the pump was replaced. They charged nothing for looking into this and informed me of the warranty of the pump should it fair in the future. I can not be more happy about doing business with this dealer.

Exceptional service and unbeatable prices. Find my daughters first car there and we're beyond happy…read morewith it. Go here for all your car and automotive needs!!!