For well over a decade, this has been mine and my family's favorite comfort food. We could always count on quick, quality meals whether dining in or taking out. We place large orders every time we go, always tipping well, as the wait staff were fantastic. Tonight I called and ordered like I always do, and my sister went and picked it up. I noticed the bags and containers were different, portions were much smaller, and most upsetting, the Pink Lady roll I always get had spicy tuna mash in the middle instead of the normal whole salmon (which has always been my absolute favorite).
I tasted it, realized what it was, and was disgusted. To me, spicy tuna is inedible, so I took it back to be remade, thinking that it was a simple mistake. Upon arriving, there is a new girl at the counter, and I inform her my roll was made incorrectly. She looked at it and said, "No, that's a Pink Lady." Since I had never seen her before, I assumed she was new and didn't know what she was talking about, so I told her I've been coming here for over 10 years, this isn't a Pink Lady.
She then informs me that the menu has changed due to a change in ownership from the old owners to their son. So I glance at the new menu and I'm like oooookkk, so the Pink Lady is different now. Can I have the rolls remade the way I would like them please? She walks back to talk to who, I assume, is the owner, and she comes back saying that they will remake them the old way. So I'm like ok, thank you, just for my clarification, when I call in the future, how do I order to get my favorite roll, as I do not like spicy tuna.
She goes back to talk to who I assume is the owner, taking a long time, before returning and saying, "This is how the menu is now, there is no way to make the modifications you want as we do not want to confuse the new sushi chef, he has only been trained on the new menu and there is simply no way to make any modifications."
It was in that moment I knew I wouldn't be returning to my favorite restaurant. The interaction was very rude and dismissive and I was not informed of the change of ownership or menu changes when I called to place the order either. I don't know if it's lesser quality ingredients, inexperienced staff, cutting corners, or just the general way customers are treated during this change, but me and many more people I know will not be returning, and I've seen other people reviewing similar unsatisfied experiences. I miss it the way it was, and it's crushing to know it will never be the same.
If I were the old owners who had built this into the thriving family business it has always been, I would be disappointed at the current reviews. read more