I am updating and altering this review to ensure people receive a clear, honest picture of the kind…read moreof agency Adoption Options truly is. I believe transparency matters--especially when decisions of this magnitude are involved. Seven years ago, I made the incredibly difficult and selfless decision to place my daughter for adoption. I am profoundly grateful for my daughter's adoptive parents--but my experience with this agency was deeply troubling, unethical, and emotionally damaging. When I was five months pregnant and facing serious health and personal challenges, I reached out through an online form seeking guidance. An adoption advocate responded quickly and connected me with a couple who would ultimately become my daughter's adoptive parents. Thankfully, I met them before being fully absorbed into the agency's process, because they were the ones who provided genuine compassion and support--something the agency itself failed to do. Due to Colorado requirements, however, I was still required to work through the agency. It is important to be honest and clear: I did experience a relapse very early in my pregnancy. It was brief, I was not continuously using, and I stopped early on. I did not actively use substances throughout my pregnancy, and my daughter was born healthy and clean. Despite this, the agency later used my past and this early relapse as leverage, misrepresenting the situation in ways that were both harmful and unethical. My assigned case manager was inattentive, overwhelmed, and appeared far more focused on financial outcomes than on my well-being. She repeatedly attempted to dissuade me from choosing the adoptive parents I had already connected with, pushing me toward families within the agency's internal network. Most disturbingly, the agency attempted to convince my daughter's adoptive parents to choose another birth mother by telling them my child would be born sick and addicted to drugs--claims that were entirely untrue and medically unfounded. Additionally, any time my daughter's adoptive parents tried to reach out to me--whether through calls, texts, or gestures like sending flowers--the agency actively discouraged it. They appeared deeply uncomfortable with how open, respectful, and human our relationship was. Their version of an "open adoption" prioritized control over connection, limiting communication to managed channels and discouraging authentic bonds. Despite this pressure, my daughter's adoptive parents consistently chose empathy and transparency. To this day, I remain in contact with her mother, and my daughter is being raised knowing who I am and where she comes from. I firmly believe this would not have been possible had I not met her parents prior to being assigned to this agency. After the adoption, the post-placement support that was promised was virtually nonexistent. During an incredibly vulnerable period, I felt abandoned by an organization that claimed to provide care. Friends raised concerns about my mental health at the time, yet no meaningful outreach or support was offered. I have no regrets about placing my daughter with the loving parents she has today. I do, however, deeply regret involving an agency that prioritized profit, control, and optics over honesty, dignity, and the long-term well-being of birth mothers and children. Please take this as a sincere warning. Agencies entrusted with such life-altering decisions should support and protect--not manipulate, misrepresent, or silence the people they claim to serve.

In addition to failing to do their job when we were working to adopt through them, and compounding…read morethe harm we were sustaining from the child's team, Adoption Options handled us wanting to move our foster care license with very low fidelity. They told us we could transfer our license, and then cloised our license. Our new licenser mentioned we could ask them to reverse this, but they refused to even have a phone meeting with us. The info they did send to our new licenser was incorrect in several cases. We also just learned that when asked to provide info towards our new homestudy they told a selective and unflattering version of events. For instance: they said we did not always comply with the team. However, they failed to mention that at times they counseled us to "hold our boundaries" and not go along with the child's team. They also failed to mention that sometimes non-compliance involved such pragmatic things as telling the child's team that I could not take a "second maternity leave" (for the same child being placed in our home!) so they could move her without school, therapy, and behavioral needs set up. (And that this would not be successful for her even if I did do that. Moving a child from an extremely restrictive and structured environment to a complete lack of structure and expectations went against her therapist's advice.) Most distressing is that they noted we put in our notice for this placement without providing 30 days. While technically true, they conveniently left out that our Adoption Options caseworker told us that that was the only way to avoid the child being arrested, keep her safe, and get her non-responding county team to consent to treatment for her. These half truths are such a clear violation of our relationship with them, that we have continued to handle professionally, that I can only conclude that they know their quality and outcomes are terrible and are protecting themselves. That leaves a dearth of resources for families and kids in need of their services. Leadership at the agency has also deemed it appropriate to tell me that all fingers are pointing at me as the problem, to suggest that reviewing is an act of alarmism or pettiness (rather than considering that I would genuinely like for others to be informed of this agency's notable failings) and to accuse me of "defaming" them. They suggested I choose "growth" while failing to do any of their own, or even to engage with us in an honest grievance process. For reference, please note this review was written in 2024 and updated in early 2025. This agency has not had a positive review here on on Google since 2018.

It's been a while since we have adopted from CCAI, but the experience was so good that I thought…read morethat I should share this review. The most memorable people at CCAI were James, Susan and Evelyn who were the CCAI representatives located in Jiangxi province of China. They went out of their way to make sure that everything went perfectly and that we had everything and everyone at our disposal. They told us that if you child is sick and needs medicine, or if your child needs diapers, or anything, call us at any hour. They escorted us through all of the local government agencies and it always felt like we had the VIP treatment within China moving us to the head of lines at the airport and opening new windows at the local government agency offices. Joshua and Lily, the owners of CCAI, really have built a tremendous business that helps all of the children really needing homes in China and matching them with families who really want a child. I saw that amongst ourselves and the other adopting families. We are very thankful to this organization who has brought a lot of love into our lives. The only downside was the length of time turned out to be longer than first expected, however, CCAI was very good at keeping us up to date with what is going on and why so we could really feel that the time was coming up for our turn. Thanks again! I wish I could give them much more than 5 stars.

The most caring, loving and respectful people you will ever work with to accomplish your dream of…read moreadoption. They not only help you every step of the way, they become a part of your community and life. I have had the pleasure of adopting 2 wonderful children. My girls are 16 and 13. I have worked with Josh, Lily and staff at CCAI and JCCC for 18 years.

Would highly recommend Hope's Promise! We have been working with them for the past year--we are in…read morethe infant domestic adoption program. From the start, we have received nothing but compassion, kindness, and transparency from the staff. They truly care about this work and show support to both birth moms and adoptive parents. Although it is a lot of work to complete this process, Hope's Promise has made all the steps clear, and they have been right there to offer help and guidance. We are forever grateful for them and are excited to one day be matched with a birth mom. Thank you Hope's Promise. You are the hands and feet of Jesus Christ.

It was such an incredible honor to sit, as a Birth Mother of almost 14 years, with the team at…read moreHope's Promise. Their dedication for post placement care is so powerful and was something that I only dreamed of having. Hope's Promise truly cares about education, ethics and bringing the relationships back to adoption! Thank you, Hope's Promise. Ashley Mitchell President Knee to Knee, LLC and a Birth Mother

Leadership thinks they are perfect. Any suggestions for improvement will get you ghosted and you…read morewon't receive any support. Former volunteer and foster who had challenges with behavior dogs and had to deal with it on my own because the 'behavioral team' made decisions without ever talking to the foster parent.