Great customer service. Had two window screens replaced promptly and affordably. Business is…read morefollowing COVID-19 protocol to keep customers safe. Great place to pop in for materials to tackle our weekend warrior projects.

I've never been so thoroughly disrespected as to have a trusted small hardware store I've been a…read morepatron of for decades, do something so disreputable as to use my phone number without telling me what for; to sign me up for text messages and who knows what else, because they don't provide any privacy policy information BEFORE entering your number into this system they no doubt make money off of, even if all they do is track your purchases. I'm already battling getting 10+ calls a day from sources I never signed up for, and know I never authorized to advertise to me via my phone! Even on the "do not call list" it just never ends! I figured it was just for their own demographics, or to track warranty in house. Sure shame on me for not starting a full investigation into their apparently nefarious activities. WORSE, to find out that staff were told by management NOT TO TELL YOU! But rather just TAKE your information and use it as they please. Absolutely repugnant. You want my trust and my money you FULLY DISCLOSE what's up to me. Even after I texted back "stop" the system re-enrolled me the next day, or they re-entered my number. So I texted "STOP" back another 6 times. So infuriating. NEVER AGAIN! You've thoroughly alienated this member of the community you profit off of. Clearly using your patrons is now what matters more than good customer service.

Went here looking for an ms200 limbing saw and 4 chains for my other saws, along with needing…read morerubber grommets. Couldn't find anyone to open the case for the chains. The one person I asked told me they were busy and to grab another person if I see anyone walking around. I didn't see anyone walking around and ultimately left and went elsewhere out of frustration 25 minutes later. Used to not be this way here.

Great place. Great people. Great food/ goodies. Even great food for the pups! God bless Ace…read moreHardware and the employees! So nice!!

I stopped in out of curiosity and wow I was pleasantly surprised…read more Ace hardware locally is not my favorite place but where I am at the options are limited. This place made me forget about all of the other places with their customers service and helpful attitude. I definitely will be back in the future!

Customer service is pitiful and should replace the daytime front manager. Plus the shorter guy who…read moredoesn't want to agree with customers when he's wrong,I'm a older veteran that was treated terrible and will drive further to better home improvement stores rather than go to southerlands even though they are the closest one to the town I have to drive from!!

A little higher in price, but the quality of lumber is much better. Lumber from Lowes and Home…read moreDepot always warp on me if not used within a few days. Some warped so bad it was no longer useable. Lumber from Sutherlands sat in the sun for 2 weeks and never warped or bowed. They also have some items no one else in Topeka carries. One example is they carry the size of furnace filter I need when no other place, not even heating and AC professionals, carry. My normal AC person could not even order the correct size for me. Service is also much better than I have experienced elsewhere. Always someone to help me load anything I need help with while other places never provide loading help.

Original sales guy nice. but best of luck getting any more help from original contact. 2 delivetoes…read morefor one refrigerator, because they can't or won't deal with sending a service person out - ice maker didn't work. Both times no call day before, first delivery 'we will be there in 15 minutes'. 2nd delivery they just showed up. First delivery marks on wood floor and door frame, 2nd tray banged the crap out of front wood door. They did not fully unpack inside tape. What if we were older people? I work in construction and will never recommend again.

The people who work there are very helpful, and they feel like a old time hardware store not a box…read morestore

I purchased a refrigerator. It arrived all bent up. It will take three weeks to replace. The staff…read morewas too incompetent to figure it out. I will never shop here again.

If I could give Lowe's in Topeka, Kansas, a zero for their appliance delivery, I would. I had two…read moreadult children at home today who stated the delivery people did not ring our doorbell or knock, they simply left a note at 2:31 PM I'm currently in the hospital and received their voicemail at 2:51. I immediately called Lowe's. Basically they told me it was my fault for not answering my phone even though I explained to them that my two adult children were home and were waiting on the delivery. And never mind I'm in the hospital. No sympathy there. AlI my fault. I simply told them if they couldn't deliver it today, to cancel my order. I'm hopeful it doesn't take forever for me to get my money back from the Store. This is truly piss poor customer service, especially when you blame the customer for your delivery drivers not pushing a doorbell or knocking at the delivery address. Beyond pitiful.