Great place. Great people. Great food/ goodies. Even great food for the pups! God bless Ace…read moreHardware and the employees! So nice!!

Went here looking for an ms200 limbing saw and 4 chains for my other saws, along with needing…read morerubber grommets. Couldn't find anyone to open the case for the chains. The one person I asked told me they were busy and to grab another person if I see anyone walking around. I didn't see anyone walking around and ultimately left and went elsewhere out of frustration 25 minutes later. Used to not be this way here.

Great Store with Great Customer service! Love having it close by so I don't have to drive across…read moretown. And such a HUGE inventory of things to buy.

Customer service is pitiful and should replace the daytime front manager. Plus the shorter guy who…read moredoesn't want to agree with customers when he's wrong,I'm a older veteran that was treated terrible and will drive further to better home improvement stores rather than go to southerlands even though they are the closest one to the town I have to drive from!!

Sadly, I had just read some bad reviews and I was shocked because the first time I had gone up…read morethere, there was a gentlemen who was very nice and I was new to picking out some dry wall and finding the right size and he was more than willing to help me out SUPER friendly and he even walked me Through the process of doing it and told me they could cut it for me or if I wanted to buy a smaller sheet and he even pointed out all the tools I would need to do it, unfortunately I can't remember his name I think he was a manager, maybe Chris??? Not sure! But probably the best customer service I've received. Now couple months later I'm going to paint over those patches and I call to the paint counter to find out process and costs, and oh lord, the guy was not interested in helping me at all, not friendly at all, seemed like he hated his job, kinda makes me not wanna go up there to actually grab my paint. The only reason I will give this place a 3/4 star is because of Chris (I hope is his name) is amazing.

Original sales guy nice. but best of luck getting any more help from original contact. 2 delivetoes…read morefor one refrigerator, because they can't or won't deal with sending a service person out - ice maker didn't work. Both times no call day before, first delivery 'we will be there in 15 minutes'. 2nd delivery they just showed up. First delivery marks on wood floor and door frame, 2nd tray banged the crap out of front wood door. They did not fully unpack inside tape. What if we were older people? I work in construction and will never recommend again.

I don't get all the one star ratings. I only go to this Lowe's as I simply tired of Home D. Bought…read morea washer and dryer on two separate occasions, separate deliveries with no issues. Just bought a garage door opener. I had an especially good experience with an employee who helped with a bunch of assorted nuts, bolts and washers to return. I had such a good experience I tracked down her manager and filled out the survey with her mention. I pay a little extra but it's a cleaner store with nicer staff.

I purchased a refrigerator. It arrived all bent up. It will take three weeks to replace. The staff…read morewas too incompetent to figure it out. I will never shop here again.