Great customer service. Had two window screens replaced promptly and affordably. Business is…read morefollowing COVID-19 protocol to keep customers safe. Great place to pop in for materials to tackle our weekend warrior projects.

I've never been so thoroughly disrespected as to have a trusted small hardware store I've been a…read morepatron of for decades, do something so disreputable as to use my phone number without telling me what for; to sign me up for text messages and who knows what else, because they don't provide any privacy policy information BEFORE entering your number into this system they no doubt make money off of, even if all they do is track your purchases. I'm already battling getting 10+ calls a day from sources I never signed up for, and know I never authorized to advertise to me via my phone! Even on the "do not call list" it just never ends! I figured it was just for their own demographics, or to track warranty in house. Sure shame on me for not starting a full investigation into their apparently nefarious activities. WORSE, to find out that staff were told by management NOT TO TELL YOU! But rather just TAKE your information and use it as they please. Absolutely repugnant. You want my trust and my money you FULLY DISCLOSE what's up to me. Even after I texted back "stop" the system re-enrolled me the next day, or they re-entered my number. So I texted "STOP" back another 6 times. So infuriating. NEVER AGAIN! You've thoroughly alienated this member of the community you profit off of. Clearly using your patrons is now what matters more than good customer service.

We prefer the smaller store as a first stop for our hardware store needs…read more We never have to look for help...there's always someone nearby to help you find that odd little thingy. Great selection. We end up wandering around to see all the fun things not on our shopping list. When you purchase mulch, they always load for you! We also like that we can order things online and have free delivery to the store.

Great place. Great people. Great food/ goodies. Even great food for the pups! God bless Ace…read moreHardware and the employees! So nice!!

Great Store with Great Customer service! Love having it close by so I don't have to drive across…read moretown. And such a HUGE inventory of things to buy.

Customer service is pitiful and should replace the daytime front manager. Plus the shorter guy who…read moredoesn't want to agree with customers when he's wrong,I'm a older veteran that was treated terrible and will drive further to better home improvement stores rather than go to southerlands even though they are the closest one to the town I have to drive from!!

Sadly, I had just read some bad reviews and I was shocked because the first time I had gone up…read morethere, there was a gentlemen who was very nice and I was new to picking out some dry wall and finding the right size and he was more than willing to help me out SUPER friendly and he even walked me Through the process of doing it and told me they could cut it for me or if I wanted to buy a smaller sheet and he even pointed out all the tools I would need to do it, unfortunately I can't remember his name I think he was a manager, maybe Chris??? Not sure! But probably the best customer service I've received. Now couple months later I'm going to paint over those patches and I call to the paint counter to find out process and costs, and oh lord, the guy was not interested in helping me at all, not friendly at all, seemed like he hated his job, kinda makes me not wanna go up there to actually grab my paint. The only reason I will give this place a 3/4 star is because of Chris (I hope is his name) is amazing.

Original sales guy nice. but best of luck getting any more help from original contact. 2 delivetoes…read morefor one refrigerator, because they can't or won't deal with sending a service person out - ice maker didn't work. Both times no call day before, first delivery 'we will be there in 15 minutes'. 2nd delivery they just showed up. First delivery marks on wood floor and door frame, 2nd tray banged the crap out of front wood door. They did not fully unpack inside tape. What if we were older people? I work in construction and will never recommend again.

Jim in Appliances was outstanding! Knowledgeable and extremely fun to work with. He's the type of…read moreassociate that Lowe's use to have throughout the whole store. We purchased a LG Washtower and had them install. Contract install team from KC was OUTSTANDING! A difficult tight install into a bathroom closet. Team arrived on time as scheduled, removed old appliance, installed new and cleaned up and hauled off old machine. NO MESS LEFT. Costco team (KC) rudely refused install and I refused and returned product.

I don't get all the one star ratings. I only go to this Lowe's as I simply tired of Home D. Bought…read morea washer and dryer on two separate occasions, separate deliveries with no issues. Just bought a garage door opener. I had an especially good experience with an employee who helped with a bunch of assorted nuts, bolts and washers to return. I had such a good experience I tracked down her manager and filled out the survey with her mention. I pay a little extra but it's a cleaner store with nicer staff.

Cool little local spot for odds and ends! You can find almost anything here. And the Staff is…read morealways friendly!

do not patronize this place they care nothing about its customers just profit spent $140 in there…read morein two days one of the things I bought was a grinder that I spent $45 on took it home very first attempt to use on the very first crank the lid and cranking mechanism broke and fell apart. I took it back in to William. The guy I bought it from within 24 hours showed him the broken I don't need a replacement. I don't need my money back. You can just give me another lid with a handle sorry no lid no refund no nothing. All sales are final! Really are you serious? I disputed it with my credit card, but I shouldn't have to piss poor service guys.