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    That Fireplace Store

    5.0 (1 review)
    Open 8:00 am - 8:00 pm
    Updated 1 month ago

    Services - That Fireplace Store

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    5 years ago

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    First Class Chimney Services

    First Class Chimney Services

    3.7
    (23 reviews)

    Wow I have mixed feelings about First Class Chimney. Let me start off by saying. We rented a…read moretownhouse and used them as a final move out Chimney cleaning and inspection. They arrived on March 17th. They charged us $180.00 for the service. When the tech arrived he cleaned the fireplace and he broke one of the glass doors with his equipment. He said he would replace them at the warehouse within 3 days. I told him we had to turn in keys by the 31st. He promised to have the doors back in 3 days max. Ok I gave them the whole week. No word from him or his manager Josh. Ok so now we are 10 days out and no response and I called Josh and explained that if we are charged for the doors during our walk thru I will be taking this to small claims court. It wasn't then that I was told the doors were available for replacement. Really so you had the doors but didn't intend on replacing something your tech broke until I called again. If you break something it's your job to replace it. Simple as that. If this company had been straight up with me. I probably would have used them for our new house we bought that also has a fireplace. Now I can't trust their services. We'll Josh eventually made sure he replaced the fireplace glass doors two days before the final walk thru so I'm thankful for that. Overall 2.5 stars. Since they finally replaced the doors.

    When you work jn DC, or anywhere in this region, you work long hours and have a demanding career. I…read morescheduled this appt THREE WHOLE weeks ago. It involved taking days off and moving shifts around. This morning I had an 8-10 window and after waiting an hour, (it was 9:10 when I had to reach out) I should have known better. At 9:10 I called them bc they never bothered to contact me! I left a voicemail about the unprofessionalism and inquired as to were they still coming. Then all of a sudden, Josh calls me saying there was a problem with their vehicle. What a joke/lie! Had I not reached out, they would have never called me. Quite a coincidence that when I left my voicemail, his tech just so happened to call him, to let him know that he was having issues with the vehicle.(All in a 30 second time frame from when I hung up) I asked if they could come out tomorrow and he told me they are closed on Sundays. Well, it's a good business practice while you are still growing to accommodate the CLIENT being that YOUR COMPANY messed up! I have a Groupon which shows they are still trying to gather up business. Well this is not how you do it! Super shady and unreliable. Again, I had this planned for weeks and had to make maneuvers in my schedule. This is a mom and Pop amateur show. Don't waste your time. You do get what you pay for. Spend a bit more $$ and go with professionalism! People that show up on time, and early to get the job done. Not companies that offer lame excuses. I was asked if I wanted to schedule for next week. Maybe Josh did not understand how being that I had to schedule this 3 weeks in advance, that no, I cannot just "Schedule for next week." Total waste. Go with pros that value the consumer's time!

    Mike the Fireplace Guy

    Mike the Fireplace Guy

    3.0
    (2 reviews)

    Mike the fireplace guy did work for us. He was excellent. Punctual, efficient... price goo too.​read more

    When the doorbell rang this morning before 7:45am, I was very surprised to see Mike at the door…read more There was no reminder call, text, or email of this service call. They came in and rearranged the logs and suggested we purchase a new fan since the one we had was not working. We were told we would be charged $300-$350 for the fan, even though this part is much more affordable online. We were also told it would be $250 for him just showing up. When my partner asked if he took credit, he said yes and that the total would be $500. For less than 20 minutes of work, this really seemed like extreme price gouging. When my partner checked our account we were charged $600. My partner immediately called Mike to inquire about this undisclosed price change, Mike apologized and said he would refund $100. However, not even 2 minutes had past when Mike called back to argue that it should be $600 and not $500. His poor math at check out should not be at my detriment. We have many cameras in the house and $500 was heard clearly as the total. A text argument then began. Mike stated that if we needed the $100 so badly he would refund it because he didn't want us to not be able to eat for the week. I found this to be very rude and condescending. No, $100 is not a lot of money these days, but it is the principal. We will never recommend anyone call this man for service. He most definitely takes advantage of people.

    That Fireplace Store - chimneysweeps - Updated July 2026

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